Job Description
Permanent
8 hour shift
Night shift
Monday to Friday
Weekend availability
Weekends only
We are seeking a skilled Live Chat Agent to join our team. Your
primary role will be to provide exceptional customer service by
handling inquiries via our live chat platform. You'll be the face of
our brand, directly impacting our reputation and customer
satisfaction.
Responsibilities
- Handle customer inquiries promptly via live chat.
- Provide accurate, valid, and comprehensive information by
using the right methods/tools.
- Identify and assess
customers' needs to achieve satisfaction.
- Build sustainable
relationships and trust with customer accounts through open and
interactive communication.
- Meet personal/customer service
team targets and call handling quotas.
Requirements and Skills - Proven customer
support experience or experience as a client service representative is
a plus.
- Strong phone contact handling skills and active
listening.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time
effectively.
- High school degree.
This
position offers an opportunity to interact directly with customers,
solve problems, and represent our company. If you have a knack for
customer service and enjoy helping others, we'd love to hear from you.