The MPM Group, Inc. is a leading provider of innovative
marketing and advertising solutions for businesses. We pride ourselves
on our ability to deliver exceptional customer service to our clients
and build long-lasting relationships. We are currently seeking a
dynamic and motivated individual to join our team as an Entry Level
Bilingual Customer Service Representative.
As our Customer Service Representative, you will be the
first point of contact for our clients and will be responsible for
providing exceptional service in both English and Spanish. You will
serve as the voice of our company, representing our brand and image to
our valued customers. This is an entry-level position with ample room
for growth and development within our organization.
Responsibilities:
• Act as
the primary point of contact for clients, responding to inquiries and
providing solutions in a timely manner
•
Communicate with clients in both English and Spanish via phone, email,
and chat channels
• Provide information
about our products and services to clients and assist with placing
orders
• Address and resolve customer
complaints, escalate issues when necessary
• Assist with maintaining customer accounts and
updating information in our database
•
Collaborate with other departments to ensure a seamless customer
experience
• Meet and exceed set
performance metrics and goals
Qualifications:
• High
school diploma or equivalent, college degree preferred
• Bilingual fluency in both English and Spanish, with
excellent written and verbal communication skills
• Prior customer service experience preferred, but not
required
• Strong problem-solving skills
and ability to think creatively and proactively
• Exceptional time-management and organizational skills
• Proficiency in Microsoft Office and
experience using customer service software and systems
• Positive attitude, enthusiasm, and a willingness to
learn and grow within the company
Working
at The MPM Group, Inc. offers you the opportunity to be part of a
dynamic and fast-paced environment, using your language skills to
provide exceptional service to a diverse group of clients. We offer a
competitive salary and benefits package, as well as opportunities for
career advancement.
If you are a motivated,
bilingual individual who is passionate about customer service and
enjoys working in a team environment, we want to hear from you! Join
us at The MPM Group, Inc. and be a part of a company that values its
employees and strives for excellence in everything we do. Apply now
and become the next member of our team!