Job Description
Permanent
8 hour shift
Day shift
Monday to Friday
Job Overview: We
are seeking a motivated and organized individual to join our team as
an Appointment Generator . In this role, you will be
responsible for proactively reaching out to potential clients,
scheduling appointments, and ensuring a seamless booking experience.
You will work closely with sales teams, customer service, and
marketing to support lead generation and contribute to the overall
growth of the business.
Key
Responsibilities: - Outbound
Calling: Make outbound calls to leads from various sources
(inbound inquiries, marketing campaigns, databases, etc.) to introduce
our services and schedule appointments.
- Appointment
Scheduling: Coordinate and schedule appointments for the
sales team or other departments, ensuring a smooth and efficient
booking process.
- Lead Qualification:
Qualify leads through engaging conversations to ensure they meet
certain criteria before scheduling appointments.
- Database Management: Maintain and update
lead databases with accurate and up-to-date information, including
scheduling details, contact information, and notes.
- Follow-up Communication: Follow up with
clients and leads via phone, email, or messaging platforms to confirm
appointments and remind them of upcoming meetings.
- Customer Support: Answer general
inquiries, address scheduling conflicts, and provide necessary
information to clients regarding appointments and services.
- Reporting: Track and report on key
performance metrics related to appointments generated, including
conversion rates and any challenges faced.
- Collaboration: Work closely with the sales
team to ensure appointments are aligned with business goals and that
all relevant information is shared.
Qualifications:
- Experience: Previous experience in
appointment setting, customer service, or sales support is preferred,
but not required.
- Communication Skills:
Excellent verbal and written communication skills with a friendly,
professional tone.
- Organizational Skills:
Strong organizational skills with the ability to handle multiple
appointments and tasks simultaneously.
- Tech-Savvy:
Comfortable using scheduling tools, CRM software, and other
office productivity tools (e.g., Microsoft Office or Google Suite).
- Attention to Detail: Ability to keep
accurate records and ensure appointments are scheduled without
conflicts.
- Team Player: Ability to work
independently while being a collaborative team member.
Preferred Qualifications:
- Experience using appointment scheduling software
(e.g., Calendly, Acuity Scheduling, etc.).
- Knowledge of CRM
platforms (Salesforce, HubSpot, etc.) is a plus.
- Bilingual
(Spanish, French, etc.) is a bonus, depending on the market.
Why Join Us:
- Be a part of a dynamic team focused on growth and
customer success.
- Work in an environment that encourages
professional development and advancement opportunities.
- Enjoy a supportive and collaborative work culture.