About the role: 
In this crucial customer-facing role, you'll help our customers execute transactions. We look for teammates who take initiative and exemplify empathy, support, and flexibility. If you are technologically savvy and have a proactive, helpful, can-do attitude, we're interested in hearing from you.

What you’ll do as a Customer Service Associate:

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Resolve product or service questions and technical issues by asking clarifying questions; determining the root cause; selecting and explaining the best solution.

Provide accurate, valid, and complete information to customers and internal stakeholders by using the right methods/tools.

Provide product feedback and suggestions.

Take on additional responsibilities and grow your career .

Other operational and administrative duties as needed based on business and customer needs.

Requirements Include:

An excellent writer and verbal communicator
Committed and focused, with the follow-through and drive to see problems through to resolution
Capable of diffusing tension to work through the issues at hand
Able to multitask, prioritize, and manage time effectively.
Flexible and cooperative in your approach to working with others
Patient in helping others resolve technical issues 
Comfortable with and enthusiastic about technology.
1+ years of customer service experience, preferably in a related field.
Experience with CRM preferred.
Proficient with MS Office suites.