Job Title : Customer Support Representative
Company : Allsteel Products & Gypsum
Location : Remote
Job Type : Full-time/Part-time/Contract

Job Description

We are looking for a highly motivated and empathetic Customer Support Representative to join our dynamic team. The ideal candidate will be passionate about helping customers, solving problems, and delivering top-notch service. You will be responsible for handling customer inquiries, resolving issues, and ensuring that our customers are satisfied with our products and services.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or social media.
• Provide accurate, valid, and complete information by using the right tools, processes, and resources.
• Identify and assess customers’ needs to achieve satisfaction.
• Resolve customer complaints and issues efficiently by troubleshooting and providing effective solutions.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Keep records of customer interactions, process customer accounts, and file necessary documents.
• Collaborate with team members to improve the overall customer experience.
• Stay updated on product knowledge and service changes to provide accurate information to customers.
• Identify patterns in customer feedback and report these insights to management.
• Adhere to company policies and procedures while striving to meet and exceed individual and team targets.

Qualifications

• Previous experience in a customer service or support role (preferred but not required).
• Strong communication skills, both written and verbal.
• Ability to remain calm under pressure and handle difficult situations with patience.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency with customer service software, CRM systems, or help desk tools (preferred).
• Strong organizational skills and the ability to multitask.
• A high level of empathy and a customer-first mindset.
• Flexibility to work shifts, weekends, and holidays if required.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career development and growth.
• A supportive and inclusive team culture.
• Paid time off, health insurance, and other benefits.
• Training and resources to help you succeed in your role.

About Us: Allsteel provides the highest quality manufactured steel framing and building products to meet the needs of customers at every level of the building industry-residential, commercial, and industrial- from large contractors to the do-it-your-self homeowner.