Technical Operations Analyst

Are you a tech-savvy problem-solver with a passion for streamlining workflows and driving operational excellence? StaffBuffalo is partnering with a fast-growing, mission-driven company in Buffalo, NY, to hire a highly motivated and agile Technical Operations Analyst  to join their team! This is a full-time, permanent opportunity to step into a hybrid role bridging technical systems, engineering, and data teams; perfect for a sharp, detail-oriented professional ready to make a direct impact. The position offers a competitive salary range of $70,000 - $0,000 per year.

In this role, you’ll be the go-to problem solver between data operations, engineering, and business teams, making sure that settlement data from law firms is processed, validated, and integrated properly across Salesforce and other systems. This position offers visibility, the ability to take the lead, and the chance to grow in a team-oriented environment that values communication, accuracy, and initiative.

This is a hybrid position in the Buffalo area.

Responsibilities:

• Act as a liaison between Data, Engineering, and Operations to ensure smooth system integrations
• Own the setup and configuration of digital workflows using Microsoft Word, Adobe Acrobat, JSON, and SQL
• Upload and validate data in Salesforce and internal systems, ensuring accuracy across platforms
• Build and troubleshoot document workflows, data mapping structures, and e-signature solutions
• Support integration efforts and contribute to API configurations and ETL data flows
• Configure and manage Salesforce Marketing Cloud email/SMS workflows
• Analyze operational processes, propose improvements, and document best practices
• Partner with internal teams and vendors to solve technical problems and meet critical deadlines
• Navigate a fast-paced environment with competing priorities.

Qualifications:

• 2+ years of experience in a technical or data-driven role
• Bachelor’s Degree required; a background in Mathematics, Data Science, or Technology is a plus
• Strong working knowledge of Microsoft SQL, Excel (including formulas), and Salesforce
• Experience with JSON, API integrations, and ETL pipelines is highly desirable
• Familiarity with Adobe Acrobat and Microsoft Word document configuration
• Exceptional attention to detail, organizational skills, and ability to manage multiple personalities and projects
• Excellent communication skills
• Highly motivated, problem-solving mindset, and a strong team player
• Comfortable in a hybrid work model after the first 90 days on-site

Benefits:

• Competitive salary: $70, 00 - 90,000/year, based on experience
• 401(k) with company match
• Health, Dental & Vision insurance
• Paid Maternity/Paternity Leave
• Generous PTO and holidays
• Growing team with potential to expand

The advertised pay range represents what we believe at the time of this job posting, that our client would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.