Service Coordinator

Are you an organized professional who excels at multitasking and has a passion for providing exceptional customer service? This Service Coordinator position, offering a competitive salary of $50,000-$55,000 per year, depending on experience, presents an exciting opportunity to join a dynamic team where your communication and organizational skills will be truly valued. This role is not just about managing schedules; it's about making a significant impact in a supportive and collaborative environment!

The Service Coordinator will be responsible for overseeing various aspects of service operations, including scheduling technicians, managing customer inquiries, and maintaining accurate records. This Service Coordinator will prepare detailed invoices, reports, and correspondence, ensuring timely and accurate communication.

The ideal candidate will have strong organizational skills, a professional demeanor, and a willingness to learn and grow within a supportive team environment. If you're enthusiastic about providing top-notch service and excelling in a fast-paced setting, apply now and seize the opportunity to elevate your career and be part of something remarkable!

This is an on-site, in-person role, in the WNY area.

Responsibilities:

• Schedule technicians and coordinate service appointments to ensure efficient workflow.
• Manage customer inquiries and resolve issues by effectively communicating with Service Managers and Technicians.
• Prepare and maintain accurate invoices, reports, and correspondence.
• Ensure timely follow-up with customers to provide updates on service requests and problem resolutions.

Qualifications:

• Experience as an administrative professional providing support internally and to external customers
• Proficient in Microsoft Word, Excel, and Outlook
• Excellent organizational and multitasking abilities
• Strong communication skills, including a professional telephone manner
• Ability to manage workload effectively and maintain a functional filing system
• Willingness to learn work order tracking software (Buildops) and accounting software (Sage 300)
• Respect for confidential information and the ability to act with discretion

Benefits:

• PTO
• Employer match on Simple IRA
• Health Insurance
• Dental and Vision Insurance
• Short Term Disability, Long Term Disability, and Life Insurance

The advertised pay range represents what we believe at the time of this job posting, that our client would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.