968 Front Desk jobs in Hayward

• Deliver Exceptional Service : Greet patients warmly, answer phones professionally, and assist with patient questions or concerns.
• Manage Appointments : Schedule and reschedule appointments, ensuring all authorizations are obtained prior to visits.
• Coordinate Patient Flow : Collaborate with clinical staff to optimize efficiency and patient safety.
• Perform Administrative Duties : Maintain patient records, process payments, and reconcile daily transactions.
• Maintain a Welcoming Environment : Keep the front desk and reception area clean, organized, and well-stocked with supplies.
• Support Multiple Centers : Be prepared to provide coverage at other local centers within the region as needed.

• Experienced : You bring 1-3 years of front desk or administrative experience, ideally in a healthcare setting.
• Patient-Focused : You have a passion for providing exceptional service and can handle challenging situations professionally.
• Organized and Detail-Oriented : You excel at managing multiple tasks and maintaining accuracy in a fast-paced environment.
• Tech-Savvy : You are proficient in using standard office software and healthcare systems for scheduling and patient check-ins.
• Reliable and Self-Motivated : You thrive in collaborative settings and are dependable for both patients and your team.

• Comprehensive Healthcare : Medical, dental, and vision coverage, plus telemedicine services.
• Flexible Savings Options : Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA).
• Family Support : Fertility and family-building resources.
• Professional Development : Tuition reimbursement, CEU access, and career advancement opportunities.
• Generous Benefits : Disability coverage, life insurance, 401(k) matching, charitable giving programs, and referral bonuses.
• Work-Life Balance : Paid volunteer time and an inclusive, supportive culture.

We are looking to add a friendly Front Desk Supervisor to our team! As our Front Desk Supervisor, you will be responsible for the overall success of the front desk and ensuring guest satisfaction and product quality standards are met. You will plan and supervise the activities of a diverse workforce to ensure the smooth and profitable running of the businesses. Most importantly, you will be a key person of reference for team members, vendors, and guests.

This position may require flexible scheduling availability.

Requirements

Job Requirements:

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team
• Ensure all front desk staff know all components/features of our guest service guarantee and are trained to meet service standards
• Assist in creating and distributing the team member schedule in a timely manner

• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance
• Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member of the Month, Quarter, and Year recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

We are seeking a dedicated and personable individual to join our team as a Front Desk Coordinator. As the first point of contact for our clients, you will play a crucial role in providing exceptional customer service and educating clients about available services. You will be working 17-20 hours weekly, $20.00 per hour.

Responsibilities:

1. Greet clients warmly and assist them with checking in and filling out necessary forms.
2. Schedule appointments for services, consultations, and follow-up visits, utilizing our booking system efficiently.
3. Answer phone calls and emails promptly, addressing inquiries, and providing information about our services, packages, and pricing.
4. Maintain a clean and organized reception area, ensuring it reflects the high standards of our office.
5. Collaborate closely with the office staff to coordinate appointments, handle client requests, and manage any scheduling changes or cancellations.
6. Process client payments accurately and efficiently, including handling cash, credit card transactions, and invoicing.
7. Educate clients on our various treatments, products, and aftercare instructions as directed by medical staff.
8. Assist with inventory management by monitoring and restocking retail products and supplies as needed.
9. Uphold strict confidentiality regarding client information and adhere to all HIPAA regulations.
10. Contribute to a positive and supportive team environment, assisting colleagues with tasks as necessary.

Job Requirements:

1. High school diploma or equivalent; additional education or training in hospitality, customer service, or related field preferred.
2. Previous experience in a receptionist or customer service role, ideally within the medical spa, beauty, or healthcare industry.
3. Excellent interpersonal and communication skills, with a friendly and professional demeanor both in person and over the phone.
4. Strong organizational abilities and attention to detail, capable of multitasking and prioritizing tasks effectively in a fast-paced environment.
5. Proficiency in using computer software and booking systems; familiarity with SpaSoft or other spa management software is a plus.
6. Basic knowledge of medical terminology and procedures is advantageous.
7. Ability to remain calm and composed under pressure, resolving conflicts and handling difficult situations with diplomacy and tact.

How to Apply:

Send resume and cover letter to:

• Provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including: checking in and out, luggage services, restaurant/tour reservations, and hotel/city information.
• Build an authentic bond with guests and create a unique experience that they will want to come back for.
• Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct.
• Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.
• Use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point out hotel amenities as well as invite the guest to stay with us again.
• Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations.
• Check in guests, ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct.
• Listen to guest concerns, solve problems creatively and answer questions.
• Be knowledgeable of daily functions occurring at the hotel as well as other facilities, features and services of the hotel so as to be a source of information to guests.
• Be continually alert for the safety and security of all employees and guests, reporting any unsafe conditions to your immediate supervisor.
  
  

• Previous front desk, reservations, and/or hospitality experience preferred
• Excellent customer service skills
• Great Team Player
  
  

Join to apply for the Front Desk Agent role at Sonesta International Hotels

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Join to apply for the Front Desk Agent role at Sonesta International Hotels

Job Description Summary

The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.

Job Description Summary

The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.

Job Description

DUTIES AND RESPONSIBILITIES :

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
• Responsible to maintain the security of cash, credit card transactions, and guest information.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
• Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
• Issue, control and release guest safe-deposit boxes.
• Comply with federal, state and local laws regarding health, safety, and alcohol services.
• Perform other duties as assigned.
  
  

• High School diploma or equivalent required.
• One year of previous hotel experience, or retail customer service preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
• Problem solving, reasoning, motivating, organizational and training abilities preferred.
• Experience with Microsoft Office and Opera systems preferred.
• Will be required to obtain a ServSafe certification.
• May be required to obtain a TIPS certification.
• Valid drivers license required.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Frequently handling objects and equipment.
• Standing for extended periods of time.
• Will be required to work mornings, evening, weekends, and holidays.
  
  

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Hospitality

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Serenity Aesthetics & Wellness is a premier medical spa located in the heart of San Francisco, between the Financial District and Union Square. We are dedicated to delivering exceptional medical aesthetic services while creating a welcoming and luxurious experience for our clients. Our team of professionals is passionate about helping clients feel and look their best, and we take pride in maintaining the highest standards of care and customer service. Position Overview: We are seeking a personable, highly organized, and sales-driven Front Desk Associate to join our team. The ideal candidate will have excellent customer service skills, an interest/background in Medical Aesthetics, and the ability to multitask in a fast-paced environment. This role is central to ensuring a seamless client experience while driving growth through effective communication, service recommendations, and the promotion of our products and services. Responsibilities Client Interaction: Greet and welcome clients in a professional and friendly manner. Handle check-ins/outs, schedule follow-up appointments, and manage payment transactions accurately. Respond to inquires about treatments and products. Address minor client concerns with professionalism and escalate major issues to management as needed. Administrative Duties: Maintain accurate patient records and ensure all necessary paperwork is completed. Answer and direct phone calls, respond to email inquiries, and manage patient flow efficiently. Assist with data entry and other administrative tasks as needed. Facility Maintenance: Perform opening and closing duties, as required, for the MedSpa. Ensure lounge areas are tidy and welcoming for clients. Qualifications 2-3 years (preferred) in a customer-facing role Knowledge of medical aesthetics and skincare is highly desired. Exceptional customer service and communication skills. Ability to multitask and stay organized in a fast-paced, team-oriented environment. Reliable, punctual, and proactive with strong problem-solving skills. Tech-savvy with proficiency in email, scheduling software, and mobile devices. **Experience with MDWare or Zenoti software is a plus. Availability Flexible schedule with the ability to work some Saturdays. What We Offer A supportive and dynamic work environment. Opportunities for growth and development within the company. Comprehensive training to ensure your success in the role. First Name Last Name Email Phone Address City State –Select– ZIP Country United States Resume No file selected Date Available Desired Pay Website, Blog, or Portfolio LinkedIn Profile URL Why would you be a good fit for this role? What interests you about the Medical Aesthetics industry? Thank You Your application was submitted successfully #J-18808-Ljbffr