3,232,741 Jobs in the United States

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

A data entry job involves accurately and efficiently entering information into computer systems and databases. Key responsibilities include preparing and sorting data, transcribing information, verifying data accuracy, and maintaining records. Attention to detail, typing speed and accuracy, and organizational skills are essential for success in this role.

Responsibilities:

• Data Input: Transferring information from various sources (paper documents, electronic files, audio recordings) into digital formats, such as spreadsheets and databases.

• Data Verification: Ensuring accuracy and completeness of data by comparing it to source documents and correcting errors.

• Record Keeping: Maintaining and updating databases, files, and other records.

• Data Organization: Organizing and filing digital documents and records.

• Report Generation: Retrieving and generating reports based on data within the system.

• Confidentiality: Maintaining the confidentiality of sensitive information.

• Communication: Communicating with team members or supervisors to resolve data discrepancies or other issues.

Skills and Qualifications:

• Typing Speed and Accuracy: Fast and accurate typing skills are crucial for efficient data entry.

• Attention to Detail: Meticulous attention to detail to ensure data accuracy and prevent errors.

• Organizational Skills: Ability to organize and manage large amounts of data.

• Computer Literacy: Proficiency in using computers, data entry software, and common office applications like Microsoft Office Suite (Excel, Word).

• Communication Skills: Effective communication skills to interact with team members and resolve data issues.

• Database Knowledge: Basic understanding of databases and data management principles.

• Problem-Solving: Ability to identify and resolve data inconsistencies or errors.

• Time Management: Ability to prioritize tasks and meet deadlines.

• Confidentiality: Ability to handle sensitive information with discretion.

A data entry job involves accurately and efficiently entering information into computer systems and databases. Key responsibilities include preparing and sorting data, transcribing information, verifying data accuracy, and maintaining records. Attention to detail, typing speed and accuracy, and organizational skills are essential for success in this role.

Responsibilities:

• Data Input: Transferring information from various sources (paper documents, electronic files, audio recordings) into digital formats, such as spreadsheets and databases.

• Data Verification: Ensuring accuracy and completeness of data by comparing it to source documents and correcting errors.

• Record Keeping: Maintaining and updating databases, files, and other records.

• Data Organization: Organizing and filing digital documents and records.

• Report Generation: Retrieving and generating reports based on data within the system.

• Confidentiality: Maintaining the confidentiality of sensitive information.

• Communication: Communicating with team members or supervisors to resolve data discrepancies or other issues.

Skills and Qualifications:

• Typing Speed and Accuracy: Fast and accurate typing skills are crucial for efficient data entry.

• Attention to Detail: Meticulous attention to detail to ensure data accuracy and prevent errors.

• Organizational Skills: Ability to organize and manage large amounts of data.

• Computer Literacy: Proficiency in using computers, data entry software, and common office applications like Microsoft Office Suite (Excel, Word).

• Communication Skills: Effective communication skills to interact with team members and resolve data issues.

• Database Knowledge: Basic understanding of databases and data management principles.

• Problem-Solving: Ability to identify and resolve data inconsistencies or errors.

• Time Management: Ability to prioritize tasks and meet deadlines.

• Confidentiality: Ability to handle sensitive information with discretion.

We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.

• Listen, document, and help resolve conflicts with customers
• Answer questions or handle complaints from customers
• Field phone calls, emails, and chat requests
• Provide information to customers about order status and product queries
• Process customer orders/changes/returns according to established department policies and procedures
• Work closely with the credit department to resolve disputed credit items

• High school diploma or equivalent
• Customer service experience a plus
• Experience with corporate phone systems or switchboard preferred
• Flexible schedule

The Project Manager manages projects from planning through delivery, liaising between project members, cross-functional teams, external vendors, and other stakeholders to ensure that deliverables, requirements, schedules, costs, and meeting plans are communicated effectively. This is a client-facing role.

Responsibilities

• People, service, and culture-first approach to leadership
• Develop comprehensive project plans that include timelines, milestones, and resource allocation.
• Coordinate project activities and ensure adherence to project schedules and deadlines.
• Collaborate with clients, production team, consultants, and other stakeholders to ensure project objectives are met.
• Foster strong relationships and communication channels with internal and external stakeholders.
• Implement quality control processes to ensure the highest standard of educational materials.
• Conduct regular reviews and feedback sessions to improve project deliverables.
• Manage project budgets, track expenditures, and ensure cost efficiency.
• Allocate and manage project resources effectively to optimize productivity and minimize delays.
• Identify project risks and develop proactive mitigation strategies.
• Address and resolve unexpected issues and challenges that may arise during the project lifecycle.
• Generate regular project status reports and present updates to internal and external stakeholders.
• Maintain detailed project documentation for future reference and process improvement.

Qualifications

• 3-5 years of proven experience in project management; educational publishing PM experience preferred.
• Strong understanding of processes and workflows.
• Excellent organizational, communication, and leadership skills.
• Minimum of three years of experience using SmartSheet or similar project management tools
• Ability to adapt to a fast-paced environment and handle multiple projects simultaneously.

Status
This is a full-time, remote position.

What We Offer

• Salary starting at $70K annually, depending on experience
• 100% remote work with flexible scheduling
• Health benefits (99% company paid for employee/50% for dependents)
• Retirement plan with company match
• Life insurance (no employee cost)
• Unlimited Paid Time Off
• Up to 12 office closings per year
• High potential to evolve into a leadership role
• A chance to help shape the future of a company that’s growing with intention

As a Remote Inbound Customer Service Representative I, you will be the first point of contact for customers reaching out for support. Your role is to listen actively, address inquiries with clarity and empathy, and resolve issues efficiently. This entry-level position is ideal for individuals who are passionate about helping others and thrive in a fast-paced, virtual environment.

• Answer inbound calls, emails, or chat messages in a professional and timely manner.
• Assist customers with account questions, product information, billing inquiries, or technical support.
• Resolve customer concerns with patience, empathy, and attention to detail.
• Document all customer interactions accurately using CRM tools.
• Escalate unresolved issues to supervisors or specialized departments as needed.
• Follow internal guidelines, scripts, and standard operating procedures.
• Stay updated on company products, policies, and promotions to provide accurate assistance.
• Meet or exceed performance metrics including quality assurance, response times, and customer satisfaction.

• Excellent written and verbal communication skills.
• Strong interpersonal and active listening abilities.
• Problem-solving mindset with a customer-first approach.
• Comfortable working independently in a remote setting.
• Ability to manage time effectively and handle multiple inquiries.
• Basic computer literacy and ability to learn new software quickly (e.g., CRM, ticketing systems).
• Professional tone and strong organizational skills.

• 0–2 years of experience in a customer service, call center, help desk, or retail service environment preferred.
• Internship, volunteer, or freelance experience that involved customer interaction is a plus.
• Remote work experience is an added advantage but not required.

We are seeking a highly motivated and dependable Customer Service Representative & Teleservice Agent to join our support team. In this role, you will be the first point of contact for customers, managing both inbound and outbound communications. You will provide product or service information, resolve inquiries, and ensure customer satisfaction through professional and empathetic service. This dual-role position requires a strong phone presence and the ability to troubleshoot, upsell, or follow up with clients as needed.

• Answer inbound calls, respond to emails, and handle live chats in a timely and professional manner
• Conduct outbound teleservice calls for follow-ups, feedback collection, upselling, appointment setting, or client re-engagement
• Listen actively to customer concerns and resolve issues with efficiency and courtesy
• Maintain thorough records of customer interactions in the CRM system
• Identify customer needs and provide accurate information regarding products, services, or policies
• Escalate complex or unresolved issues to supervisors or specialized departments
• Achieve performance targets, including call handling time, customer satisfaction, and sales conversion (where applicable)
• Stay up-to-date with product knowledge, service updates, and internal procedures

• Excellent verbal and written communication skills
• Strong phone etiquette and the ability to build rapport quickly
• Active listening and problem-solving abilities
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency with computers, CRM systems, and call center software
• Patience, empathy, and a customer-first mindset

• 1–2 years of experience in a customer service, telesales, or call center role preferred
• Experience in handling high call volumes and/or working in remote support environments is a plus
• Background in technical support, telecommunications, retail, healthcare, or financial services is advantageous

• High school diploma or equivalent required
• Associate’s or Bachelor’s degree in Business, Communications, or a related field is a plus
• Training in customer service software or certification in call center support is an advantage

We are looking for an experienced payroll manager to oversee our company's payroll system and manage the payroll team. The payroll manager's duties include coordinating payroll activities, collaborating with human resources and accounting departments, directing and supervising payroll staff, and ensuring efficient payroll processing.

To be successful as a payroll manager you should be able to ensure that payroll is processed accurately and in a timely manner.

• Supervising the payroll team and assigning duties.
• Directing the collection, computing, and documentation of payroll data.
• Overseeing and reviewing payroll payments and account reconciliations.
• Ensuring records and processes comply with company and legal regulations.
• Coordinating with HR and accounting to verify employee data and accounts.
• Maintaining accurate account balances and detailed records for auditing.
• Monitoring payroll team performance and training new staff.
• Managing and resolving any issues related to payroll.
• Preparing reports and financial statements.

• Degree in business administration, accounting, or finance required.
• Previous experience in payroll processing, accounting, or human resources.
• Managerial or supervisory experience.
• Proficiency in Microsoft Office and payroll software.
• Strong knowledge of payroll processes and relevant legal regulations.
• Excellent communication skills, both verbal and written.
• Strong math and analytical skills.

We are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. Candidates should be able to assist management and all visitors to the company by handling office tasks, providing polite and professional assistance via phone, mail, and e-mail, making reservations or travel arrangements, and generally being a helpful and positive presence in the workplace.

To be successful as an administrative assistant, candidates should be professional, polite, and attentive while also being accurate. They should always be prepared and responsive, willing to meet each challenge directly. Administrative assistants must be comfortable with computers, general office tasks, and excel at both verbal and written communication. Most importantly, administrative assistants should have a genuine desire to meet the needs of others.

• Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
• Providing real-time scheduling support by booking appointments and preventing conflicts.
• Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.
• Screening phone calls and routing callers to the appropriate party.
• Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.
• Greet and assist visitors.
• Maintain polite and professional communication via phone, e-mail, and mail.
• Anticipate the needs of others in order to ensure their seamless and positive experience.