13 Engineering Support jobs in Auburn Hills

Job Description

Insight Global is looking for a Bilingual Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Bilingual Technical Support Representative is responsible for taking inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Skills and Requirements

* High School diploma or GED

* Spanish Speaking (Bilingual with English!)

* Automotive Industry Experience: 2-4+ years of experience with knowledge and understanding of automotive systems, service and repair, terminology and components

o Hands on Experience: mechanic or technician

o Customer Service: customer support, technical support, store manager, parts manager, or warranty analyst

* Automotive Electrical Component Experience: understanding of brakes, engine, transmission, wiring, voltage, etc.

* Critical Thinking Skills: ability to think on their feet and respond to customer calls based on knowledge and experience without having a script

* Computer Aptitude: ability to operate a dual screen computer and type on the keyboards while speaking on the phone * Associates Degree or bachelor's degree (Automotive Technology, Engineering)

* Previous experience working at a dealership or an automotive support store (AutoZone, O'Reilly's, NAPA, Advanced Auto Parts)

* ASE Certifications (Automobile, Light Truck, Medium/Heavy Truck, Collision Repair/Refinish, School Bus, Transit Bus, Truck Equipment)

* Heavy or Medium Truck experience

* Previous experience or knowledge on air disc brakes

* Hands on vehicle repair experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

• Be Transparent – open and honest is not optional
• Be Helpful – enthusiastic, flexible, supportive, and team oriented
• Be Exceptional – together we can go beyond great, and be exceptional

• Lead the technical support team, including the Service Desk team and Onsite team, ticket processing to ensure team efficiency and adherence to process and procedures
• Be a role model in terms of execution of technical support team job responsibilities, including consistent execution of tickets, customer service, etc.
• Lead and assist the technical support team with core service desk team and onsite team activities such as ticket management, troubleshooting hardware and software issues, maintaining documentation, onboarding clients, and escalating issues to the proper team member for resolution
• Support and assist team members to ensure consistent team success with SLAs and client satisfaction results
• Optimize the quality review process and provide feedback to team members on areas for improvement
• Coach and mentor new hires and well as team members advancing to roles within the technical support team (i.e. Service Desk team, SME areas, SDEP, Support System Administrator).
• Demonstrate initiative and capability in learning new technologies
• Lead proactive service initiatives
• Assist Support Services Manager with schedule coordination, process adherence, and quality reviews
• Assist Support Service Manager in coordinating automation initiatives as part of setup and deployment of computers, as well as processing of tickets
• Coordinate coverage and management of team schedules, including time off requests, for the Service Desk and Onsite team
• Assist with support ticket processing on an as-needed basis
• Provide support after-hours as part of a team on-call rotation 

• Demonstrated passion for technology and client service 
• Excellent communication and writing skills 
• Proven ability to provide exceptional client service 
• Consistent track record of demonstrated ambition with successful results  
• Effective decision-making skills 
• Proficient critical thinking skills 
• Ability and passion to continuously learn new technologies in a fast-paced environment 
• Bachelor’s degree or experience in related field
• Proven leadership skills including leading team meetings, knowledge transfer to team members, etc.
• 4+ years of experience in a technical support role
• Able to identify issues in job processes and improve them; automate processes when needed
• 4+ years of customer service experience
• Demonstrated experience leading successful initiatives/special projects

• Excited to work with the latest technology and cybersecurity solutions
• Own your experience, and be proud of it
• Excited and passionate about learning new technology
• Want to collaborate with others to solve problems and find a better way
• Always looking to make improvements – continuous improvement focus and really enjoy making an impact
• Drive and ambition to grow and initiate change
• Put the needs of others, especially clients, first
• Excited to come to work every day and help the TEAM succeed
• Flexible and have a positive attitude
• Ambition for advancement and your own continuous improvement commitment
• Career focused – want to grow and prepare for your next role at Awecomm

• Awecomm culture, values, purpose, and mission
• Casual work environment
• Work with great team members committed to the overall success of the team
• Fun office events and offsite activities
• Included 24/7 onsite fitness center
• Included access to onsite golf simulator
• Located in the heart of Troy, walking distance to several restaurants
• Onsite full-service café (when walking outside is not ideal)
• Office lounge, snacks, and free flavored water and soft drinks
• Competitive pay and benefits, including 401k Plan with company match
• Team recognition program – earn points toward swag, gift cards, & more
• Profit sharing plan – we all share in our collective success
• Career advancement with free career development

Job Description

At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.

We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people, and are interested in being considered for a career at FANUC America, we invite you to apply today!

We are currently searching for a dynamic, Advanced Technical Support Engineer to be responsible for providing product and application engineering support to end users and system integrators by applying expertise in robot programming, FANUC intelligent products, and cell automation. The ideal candidate is a customer-focused, problem-solver with a “service first” mindset who has experience with FANUC technology.

Primary responsibilities will include

• Provide FANUC customers with engineering support on best approach to provide a solution to meet customer requirements during pre-sales phase of projects

• Support FANUC system integrators and end customers with engineering support during system execution phase of projects

• Providing solutions to customers by applying FANUC technology such as iRVision, Force Sensing, DCS, Communications options, Motion options, CRX robots, etc.

• Provide ROBOGUIDE simulations

• Conduct robot throughput and cycle-time analysis

• Create and present training sessions for integrators and end customers

• Manage FANUC technology and equipment used for integrator training and tradeshows

• Provide technical support at tradeshows across the U.S

• Travel onsite to customer facilities to provide engineering services and support including training, field installation, startup, and debugging of systems (~25%)

• Provide design engineering using SolidWorks

• Provide remote technical support for integrators and end users

• Coordinate and lead meetings with customers

• Ability to travel to customer sites including overnight and on weekends as required by customer deadlines

Ideal candidate will have the following experience and education

• High School Diploma or GED Required

• Prior experience in systems engineering, FANUC TPP, and advanced products including iRVision – 3DV, Bin Picking, DCS, FANUC Force Sensor, CRX robots

• Proven experience with PLC programming (Siemens TIA Portal, Allen Bradley) and cell troubleshooting

• Ability to configure FANUC hardware and software options

• Customer-focused with strong communication and presentation skills

• Ability to analyze customer issues and find resolutions quickly 

Preferred Qualifications

• Bachelor’s degree in Engineering (Electrical, Mechanical, Computer Science), or related field of study; or equivalent

• Prior experience managing and mentoring junior-level engineers

• Hands-on experience with ROBOGUIDE

• Experience with other FANUC technology (Auxiliary axis configuration, Line Tracking, motion technology options, iRPicktool, DiagnosticPRO, MotionPRO)

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

• Medical, Dental & Vision Insurance

• 401(k) Retirement Program

• Life Insurance

• Short-Term & Long-Term Disability Plans

• Tuition Reimbursement

• Wellness Program

• Flexible Spending Accounts

• Employee Assistance Program

• Flexible Benefit Dollars

• Generous Holiday & Vacation Program

Equal Opportunity Employer, including disabled and veterans.

At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.

We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people, and are interested in being considered for a career at FANUC America , we invite you to apply today!

We are currently searching for a dynamic, Advanced Technical Support Engineer to be responsible for providing product and application engineering support to end users and system integrators by applying expertise in robot programming, FANUC intelligent products, and cell automation. The ideal candidate is a customer-focused, problem-solver with a "service first" mindset who has experience with FANUC technology.

Primary responsibilities will include

• Provide FANUC customers with engineering support on best approach to provide a solution to meet customer requirements during pre-sales phase of projects
• Support FANUC system integrators and end customers with engineering support during system execution phase of projects
• Providing solutions to customers by applying FANUC technology such as iRVision, Force Sensing, DCS, Communications options, Motion options, CRX robots, etc.
• Provide ROBOGUIDE simulations
• Conduct robot throughput and cycle-time analysis
• Create and present training sessions for integrators and end customers
• Manage FANUC technology and equipment used for integrator training and tradeshows
• Provide technical support at tradeshows across the U.S
• Travel onsite to customer facilities to provide engineering services and support including training, field installation, startup, and debugging of systems (~25%)
• Provide design engineering using SolidWorks
• Provide remote technical support for integrators and end users
• Coordinate and lead meetings with customers
• Ability to travel to customer sites including overnight and on weekends as required by customer deadlines

• High School Diploma or GED Required
• Prior experience in systems engineering, FANUC TPP, and advanced products including iRVision - 3DV, Bin Picking, DCS, FANUC Force Sensor, CRX robots
• Proven experience with PLC programming (Siemens TIA Portal, Allen Bradley) and cell troubleshooting
• Ability to configure FANUC hardware and software options
• Customer-focused with strong communication and presentation skills
• Ability to analyze customer issues and find resolutions quickly

• Bachelor's degree in Engineering (Electrical, Mechanical, Computer Science), or related field of study; or equivalent
• Prior experience managing and mentoring junior-level engineers
• Hands-on experience with ROBOGUIDE
• Experience with other FANUC technology (Auxiliary axis configuration, Line Tracking, motion technology options, iRPicktool, DiagnosticPRO, MotionPRO)

• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program

About Awecomm Awecomm is an exciting IT services company delivering exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace 4 years and counting. Our unique service platform provides complete IT solutions for our clients so they can focus on their core business. We help our clients innovate with technology and process, enabling their growth and success. Our client partnership is central to our shared success. Overall, our core purpose is to help great people advance and great companies thrive . At Awecomm, our values are core to our mission to be passionately supporting 25,000 great people: Be Transparent open and honest is not optional Be Helpful enthusiastic, flexible, supportive, and team oriented Be Exceptional together we can go beyond great, and be exceptional If you share our values, are excited about our mission, and are looking for a career where you can be exceptional and work with an exceptional team, Awecomm may be the place for you. What you will be doing As a Technical Support Team Leader ,you will be responsible for leading and assisting the technical support team with core service desk and onsite team activities. You will also be responsible for coordinating with the Engineering and Onsite team to make sure there is a complete feedback loop to continue to improve service levels. Some key duties in this role will include: Lead the technical support team, including the Service Desk team and Onsite team, ticket processing to ensure team efficiency and adherence to process and procedures Be a role model in terms of execution of technical support team job responsibilities, including consistent execution of tickets, customer service, etc. Lead and assist the technical support team with core service desk team and onsite team activities such as ticket management, troubleshooting hardware and software issues, maintaining documentation, onboarding clients, and escalating issues to the proper team member for resolution Support and assist team members to ensure consistent team success with SLAs and client satisfaction results Optimize the quality review process and provide feedback to team members on areas for improvement Coach and mentor new hires and well as team members advancing to roles within the technical support team (i.e. Service Desk team, SME areas, SDEP, Support System Administrator). Demonstrate initiative and capability in learning new technologies Lead proactive service initiatives Assist Support Services Manager with schedule coordination, process adherence, and quality reviews Assist Support Service Manager in coordinating automation initiatives as part of setup and deployment of computers, as well as processing of tickets Coordinate coverage and management of team schedules, including time off requests, for the Service Desk and Onsite team Assist with support ticket processing on an as-needed basis Provide support after-hours as part of a team on-call rotation Experience & skills that will enable your success Demonstrated passion for technology and client service Excellent communication and writing skills Proven ability to provide exceptional client service Consistent track record of demonstrated ambition with successful results Effective decision-making skills Proficient critical thinking skills Ability and passion to continuously learn new technologies in a fast-paced environment Bachelors degree or experience in related field Proven leadership skills including leading team meetings, knowledge transfer to team members, etc. 4+ years of experience in a technical support role Able to identify issues in job processes and improve them; automate processes when needed 4+ years of customer service experience Demonstrated experience leading successful initiatives/special projects Why you will excel and love working at Awecomm You will fit right in if you love to provide exceptional service, work as a team, and love technology. Some key indicators include: Excited to work with the latest technology and cybersecurity solutions Own your experience, and be proud of it Excited and passionate about learning new technology Want to collaborate with others to solve problems and find a better way Always looking to make improvements continuous improvement focus and really enjoy making an impact Drive and ambition to grow and initiate change Put the needs of others, especially clients, first Excited to come to work every day and help the TEAM succeed Flexible and have a positive attitude Ambition for advancement and your own continuous improvement commitment Career focused want to grow and prepare for your next role at Awecomm Additional Reasons to love Awecomm Awecomm culture, values, purpose, and mission Casual work environment Work with great team members committed to the overall success of the team Fun office events and offsite activities Included 24/7 onsite fitness center Included access to onsite golf simulator Located in the heart of Troy, walking distance to several restaurants Onsite full-service caf (when walking outside is not ideal) Office lounge, snacks, and free flavored water and soft drinks Competitive pay and benefits, including 401k Plan with company match Team recognition program earn points toward swag, gift cards, & more Profit sharing plan we all share in our collective success Career advancement with free career development #J-18808-Ljbffr

Requisition Number: 23557

Required Travel: 0 - 10%

Employment Type: Full Time/Salaried/Exempt

Anticipated Salary Range: $37,035.00 - $50,000.00

Security Clearance: Ability to Obtain

Level of Experience: Mid HI

This opportunity resides with All-Domain Operations (ADO), a business group within HII's Mission Technologies division. All-Domain Operations comprises multi-domain operations, platforms and logistics, and intelligence operations.

HII designs, develops, integrates and manages the sensors, systems and other assets necessary to support integrated ISR operations and accelerated decision-making. With data fusion and mission management capabilities for the Department of Defense, the combatant commands and the intelligence community, HII advances the mission around the globe.

Meet HII's Mission Technologies Division

Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense - the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that's right for you. Apply today. We look forward to meeting you.

To learn more about Mission Technologies, click here for a short video:

Job Description

HII Mission Technologies has been selected as one of Military.com's "Top 25 Employers for Veterans in 2024" and we are a Forbes Best Large Employer for 2023!

Are you ready to take your career to the next level? We are seeking talented and motivated Help Desk Professionals to join our team!

We are seeking a Help Desk Technical Support Specialist who will support our Mission Technologies Division, which has over 100 facilities worldwide and provides capabilities to support an all-domain force that includes artificial intelligence and machine learning, autonomous systems, critical nuclear operations, LVC systems, cyberspace strategies, and platform modernization.

This position requires onsite work at The United States Army Ground Vehicle System Center GVSC located in Warren, MI.

What you will do

• Resolve technical problems and answer queries by telephone or self-service ticket in support of computer hardware, software, network, system/application access, and telecommunications systems.

• Diagnose, identify, isolate, and analyze problems utilizing historical database records.

• Escalate issues to product line specialists, application or system support specialists.

• Maintain and update records and tracking databases.

• Alert management to recurring problems and patterns of problems.

What we are looking for

• AA or other 2 year technical degree in related discipline and 1 year related experience. HS + 3 years related experience may be substituted for AA degree.

• CompTIA Security+ or higher required.

• Clearance: Ability to obtain and maintain a SECRET security clearance.

Preferred Requirements

• Associates Degree or other 2 year technical degree in related discipline and 3 years of related experience; or High School Diploma or equivalent and 5 years related experience.

• Microsoft Windows 10 certification.

• Active SECRET security clearance.

Physical Requirements

• Job Performance will normally require only minor lifting and carrying of boxes of records or equipment.

HII is more than a job - it's an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.

Why HII

We build the world's most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.

Recognized as one of America's top large company employers, we are a values and ethics driven organization that puts people's safety and well-being first. Regardless of your role or where you serve, at HII, you'll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.

Together we are working to ensure a future where everyone can be free and thrive.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Do You Need Assistance?

If you need a reasonable accommodation for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1- for assistance. Press #3 for HII Mission Technologies.

Job DescriptionJob Description

• Lead the introduction of new products and technologies to customers through engaging onsite presentations and demonstrations.
• Develop and lead the application strategy for foils, hot stamp machines, and tooling with strategic customers, ensuring optimal performance and results.
• Manage all aspects of project lifecycles, including defining project scopes, generating accurate quotes, overseeing program implementation, and ensuring timely completion.
• Provide expert technical guidance and support on products and applications, addressing customer inquiries and resolving technical challenges.
• Proactively respond to and resolve customer issues, providing clear and effective technical feedback and solutions.
• Deliver hands-on application support and comprehensive training to customers at their locations, ensuring effective utilization of products and equipment.
• Coordinate closely with R&D, commercial, and manufacturing teams to ensure seamless product launches and successful project outcomes.
• Cultivate and maintain strong technical and commercial relationships with customers, internal partners, suppliers, and other relevant organizations.
• Evaluate customer requests and determine both technical and commercial feasibility, working closely with the Sales Manager to assess potential opportunities.
• Present product modifications and/or final products to customers, clearly communicating features, benefits, and technical specifications.
• Monitor all stages of product development, validation, trials, and production, ensuring adherence to quality standards and project timelines.
• Benchmark industry trends and competitive landscapes to identify opportunities for innovation and improvement.
• Assist in the development of in-house and external testing protocols to ensure product quality and performance.
• 30-50% Travel to customer sites is required.
• Other duties as required.

Skills and Abilities

• Communication and Presentation Skills: Excellent verbal and written communication skills, with the ability to convey complex technical information clearly and concisely. Strong presentation skills, with the ability to engage and educate diverse audiences.
• Attention to Detail: Meticulous and organized, with a keen eye for detail.
• Independent work attitude: combines intelligence, experience and self-confidence to work on his or her own, with minimal direction from supervisor.
• Contextual Understanding: Understanding of how tasks interrelated in a bigger context. Ability to identify and implement improvement’s.
• Project Management: Strong organizational skills and ability to manage multiple projects simultaneously, ensuring deadlines and milestones are met.
• Technical Proficiency: Deep understanding of plastics decoration technologies, including in-mold decoration, heat transfer foils, and hot stamping.
• Problem-Solving: Identify root causes of issues & implement corrective actions. Strong ability to investigate product requirements, identify solutions, and optimize existing processes.

Experience and Education

• Minimum of 3-5 years of experience in a technical applications, product support, or related role within the plastics decoration, printing, or related manufacturing industry.
• Bachelor's degree in Engineering (Mechanical, Chemical, or related field) is highly
• A strong track record of technical problem-solving and customer satisfaction is essential.
• Proven experience with plastics decoration technologies (in-mold, heat transfer, hot stamping).
• 3+ years of Sales is highly
• Computer literacy, including MS Office (MS Word, Excel, PowerPoint)
• High level of mechanical aptitude