1 System Support jobs in El Segundo
Associate Tech Support Analyst - El Segundo, CA (Hiring Immediately)
Posted 15 days ago
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Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together .
Primary Responsibilities:
- Serve as the on-site escalation point of contact for clinicians seeking technical assistance on-site
- Must be willing and able to travel on-site to provide IT Support within a 50-mile radius
- Perform on-site troubleshooting through diagnostic techniques and pertinent questions
- Provide effective communication to the customers
- Direct unresolved issues to the next level of support
- Log and record issues and resolutions
- Participate in On-Call rotation to Provide After-hours support
- Install workstations, printers, phone and fax machines computers and appropriate software applications and ensure that all are in good working condition
- Provide technical expertise/training to end-users as needed to resolve equipment or software issues
- Diagnose, Troubleshoot and Resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), and network configuration; replacing parts as required
- Prioritize and manage heavy workload in a dynamic and diverse environment
- Work with minimal direction but remain focused on critical and priority items
- Adapt to new technologies, process new information and help customers through technological changes. Improves and implements procedures as needed and/or assigned
- Coordinate new access needs and security changes. This will include coordination with internal IT leadership to establish system access and communicate back to user with relevant user ID and password information
- Direct the activities of outside contract resources to support hardware installations and/or repair as necessary
- Assure necessary security of all IT assets. This will include physical security of equipment, data, and software, as well as assuring appropriate backup of data and programs
- Complete and maintain an inventory process to track new and old equipment and software
- Ensure that all assets are properly tracked and documented for management audit and legal purposes
- Improves and implements procedures as needed and/or assigned. Consistently works to develop and maintain positive and professional relationships with all internal and external customers
- Supports the vision and values of Optum and abides by all policies and procedures
Collaboration:
- Work with other departments to resolve issues for internal staff and external clients
- Follow-up and update cust
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