10 Medical Services jobs in Willow Creek

Patient Care Technician

DaVita is seeking a Patient Care Technician who is looking to give life in an outpatient dialysis center. You can make an exceptional difference in the lives of our patients and their families dealing with end-stage renal failure or chronic kidney disease. Do you desire to deliver care in an empathetic, compassionate way - the way you'd want your own care to be?

If you haven't considered Nephrology before, read on as we think that you should.

Joining DaVita as Patient Care Technician (PCT) is an exciting opportunity to jump start your career in the health care industry! With paid, extensive training, you will gain the skills needed to care for our patients and build a network of other health care professionals across the geography where you live. Once you have successfully completed training, you will join a holistic team of care professionals including nurses, dietitian, social workers, and other experienced PCTs to care for our patients. It's not a job, it's giving life and a career based on passion and purpose.

DaVita which is Italian for "giving life" is working to provide quality service to patients, partners, and teammates. Our mission is to be the Provider, Partner, and Employer of Choice.

Our PCTs also find DaVita professionally fulfilling. To help advance your career, we offer clear paths to higher levels of responsibility and compensation through our Clinical Ladders program. Through DaVita's Bridge to your Dreams program, teammates who have been in their role for six consecutive months and in good standing, are eligible to receive tuition assistance up front to pursue their dream of becoming a DaVita RN and getting their Associates Degree in Nursing. We also have dedicated training to become a Facility Administrator, and training to become a Regional Operations Director. Your success is driven by your performance and desire.

Some details about this position:

• No Dialysis experience is required.
• Training may take place in a facility or a training clinic other than your assigned home clinic.
• Potential to float to various clinics during and after your training.
• You must have a flexible schedule and be able to work mornings, evenings, weekends, and holidays.

What you can expect:

• Direct Patient Care. Spend the majority of your day in direct one-on-one patient care to provide safe, comfortable and hygienic dialysis treatment.
• Our PCTs care for multiple patients.
• Technician Duties. To monitor patients before, during and after dialysis treatment including measuring and recording stats, patient observations, and hemodialysis machine setup. Please note you will have exposure to blood and needles.
• Building long-term relationships with your patients who are suffering from end stage renal disease and are receiving treatment on average 3 times/week. You will also be responsible for educating patients on Kidney Dialysis related topics.
• Team. Cross functional team of clinicians including technicians, nurses, dietitians, social workers and leadership. PCTs work under the supervision of a RN.

What we'll provide:

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave, pet insurance, and more
• Paid training

Requirements:

• Desire to enter the health care field to care for other people in need
• High school diploma or equivalent
• Must be comfortable working around blood and needles
• Must be comfortable mixing acid or bicarb
• Physical and mental ability to work long hours (some shifts are 12+ hours) on your feet so wear comfortable shoes! Our work ends when it's safe for our patients.
• Willingness to train and work across multiple clinics within the territory as needed.
• Health care experience a plus including: BONENT Certified, Certified Hemodialysis Technician (CHT), Certified Nursing Assistant (CNA), Certified Medical Assistant (CMA), or Phlebotomy certification.

DaVita is a clinical leader! We have the highest percentage of facilities meeting or exceeding CMS's standards in the government's two key performance programs. We expect our teammates to commit to improving patient health through clinical goal setting and quality improvement initiatives.

Ready to make a difference in the lives of patients? Take the first step and apply now.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience.

**PURPOSE AND SCOPE:**
Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for assigned patients in accordance with FMCNA policies, procedures, and training and in compliance with regulations set forth by the corporation, state, and federal agencies.
**PRINCIPAL DUTIES AND RESPONSIBILITIES:**
+ Provides patient care under the direct visual supervision of a Registered Nurse (FMCNA RN) or in a treatment room immediately adjacent to an RN. Responsible for reporting and documenting all new and unusual incidents, information, complaints, or problems to the RN.
+ Promotes and assists in the maintenance of a safe and clean working environment. Supports the FMCNA commitment to the Quality Enhancement Program (QEP) and Quality Assessment and Performance Improvement (QAI) Activities; including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the FMC Quality Enhancement Goals (QEP).
+ Promotes and assists in meeting Total Area Productivity goals (TAP).
+ With documented competency and proficiency may set up and prime equipment as directed by the Fresenius Nurse for renal replacement therapies (hemodialysis, continuous renal replacement and peritoneal dialysis therapies).
+ Welcomes assigned patients and inquires as to their well-being since their last treatment. Reports any complaints or observations to the FMCNA RN.
+ Evaluates vascular access for patency and reports any unusual findings to FMCNA RN.
+ Obtains necessary pre and post treatment vital signs and weight. Reports unusual findings to FMCNA RN.
+ Performs vascular access cannulation and reports any difficulties in cannulation or unusual findings to FMCNA RN.
+ Responsible for calculating and entry of individual patients' dialysis machine programming for Ultrafiltration (UF) goal; treatment time; Sodium (Na) modeling; and UF modeling as prescribed.
+ Responsible for ensuring appropriate safety alarms are enabled including narrow venous limits (NVL 160).
+ Records accurate and timely information regarding vital signs and treatment parameters onto the Hemodialysis Treatment Sheet with initial identification.
+ Initiates renal replacement treatment according to prescribed orders including setting blood flow rate (QB) and dialysate flow rate (QD) or peritoneal dialysis as prescribed by the attending nephrologist.
+ Collects, labels specimens and ensures timely delivery to laboratory per facility policy.
+ Evaluates intradialytic problems and provides intervention as prescribed by physician's order or as directed by FMCNA RN. Monitors patient's response to dialysis therapy and report any unusual findings to FMCNA RN.
+ Obtains vital signs prior to reinfusion; performing all relevant functions necessary for the discontinuation of treatment- documentation.
+ Reports any change or unusual findings to FMCNA RN.
+ Performs and document any intervention for unusual patient status and document patients' response to intervention.
+ Evaluates patients' vascular access during treatment including arterial and venous monitoring pressures, provides appropriate intervention as needed, documents and reports any unusual findings to the FMCNA RN.
+ Discontinues dialysis treatment according to established procedures.
+ Evaluates patient prior to termination of venous access - standing and sitting blood pressures prior to termination of venous access. Obtains hemostasis and applies appropriate dressings. Evaluates the patient prior to discharge and reports any unusual findings to the FMCNA RN
+ Performs and records Pre and Post dialysis evaluation, weight and vital signs with initial identification.
+ Other duties as required.
**PHYSICAL DEMANDS AND WORKING CONDITIONS** **:**
+ The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Day-to-day work includes desk and personal computer work, interaction with patients, facility staff and physicians.
+ The position requires travel between assigned facilities and various locations within the community.
+ Travel to meetings may be required.
+ The work environment is characteristic of a health care facility with air temperature control and moderate noise levels.
+ May be exposed to infectious and contagious diseases/materials.
+ The position provides direct patient care that regularly involves heavy lifting and moving of patients, and assisting with ambulation. Equipment aids and/or coworkers may provide assistance.
+ This position requires frequent, prolonged periods of standing and the employee must be able to bend over. The employee may occasionally be required to assist in moving machines and equipment of up to 200 lbs., and may lift chemical and water solutions of up to 30 lbs. up as high as 5 feet.
+ There is a two-person assist program and "material assist" devices for the heavier items.
**SUPERVISION:**
+ None
**EDUCATION** **:**
+ High School Diploma required
**EXPERIENCE AND REQUIRED SKILLS** **:**
+ 1 - 2 years' related experience.
+ Certified Clinical Hemodialysis Certification (CCHT) certification.
The rate of pay for this position will depend on the successful candidate's work location and qualifications, including relevant education, work experience, skills, and competencies.
Hourly Rate: $24 - $29
Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.
**EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity**
**Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.**
**EOE, disability/veterans**

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
We seek a **Clinical Pharmacist - Patient Care** for our Pharmacy Value Performance team. This person is responsible for providing ambulatory care clinical pharmacy services including but not limited to the evaluation, interpretation, and management of medications to improve the clinical outcomes and quality of healthcare to patients through the use of value-based therapeutics. The candidate will collaborate with physicians and other healthcare professionals and applies medication management strategies in alignment with evidence-based medicine.
If you are located in California, you will have the flexibility to work remotely* as you take on some tough challenges.
**Primary Responsibilities:**
+ Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to high levels of customer service to internal and external customers
+ Executes disease state management programs targeting chronic conditions such as anticoagulation therapy, heart failure, diabetes, hypertension, COPD, and other diseases
+ Performs post-hospital medication reconciliation, identifying and resolving medication related problems and coordinating patient care post-hospitalization
+ Appropriately manages, assesses and recommends evidence-based medication therapy based upon the patient's clinical needs for optimizing care outcomes and reducing any potential patient safety problems (i.e. drug interactions, suboptimal medication regimens, high risk medications etc.)
+ Analyzes medication history to formulate clinically sound recommendations through medication reconciliation
+ Demonstrates appropriate judgment on conditions requiring consultation, referral or evaluation by patient's PCP or other health care professional
+ Educates patients and / or families about preventative care, medical issues and use of prescribed medications to enhance healthy behavior in alignment with disease management program goals and objectives
+ Addresses new patient referrals, labs, tasks, patient follow-up and drug information questions in a timely manner and consistent with department policy and procedures
+ Fully documents all aspects of patient care and completes all required paperwork for billing and administrative purposes to meet business and compliance requirements
+ Utilizes pharmacy data and other reports to develop and implement strategies to improve quality measures
+ Maintains productivity standards through the ability to multi-task to complete tasks in a thorough and timely fashion
+ Maintains competency by participating in and pursuing professional development activities which align with the expanded services provided by the department (including but not limited to chronic disease management, transitions of care, quality initiatives, cost effective prescribing, and education for clinicians)
+ Assists in clinical instruction and supervision of medical assistants, certified pharmacy technicians, pharmacy students and others as required
+ Uses, protects, and discloses Optum patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
+ Performs additional duties as assigned
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ Bachelor's degree in Pharmacy or PharmD
+ Current, unrestricted California State Pharmacist License
+ 3+ years of experience in clinical pharmacy practice including clinical pharmacotherapies, disease state management and drug use evaluations OR completion of 1 or 2 year ASHP-accredited pharmacy residency program in Clinical Pharmacy Practice or equivalent background/experience
**Preferred Qualification:**
+ Advanced Practice Pharmacist (APh) License (current or willing to obtain within 12 months of employment)
+ Board certification in pharmacy specialties (i.e. Ambulatory Care-BCACP, Pharmacotherapy-BCPS)
**Knowledge, Skills, Abilities:**
+ Ability to communicate verbally and in writing in a clear yet impactful manner
+ Ability to serve as a role model by taking initiative to meet department/team objectives
+ Communicate with teammates to establish collaborations and demonstrate the ability to work in a matrix environment
+ Knowledge of Microsoft software
+ Expertise and current knowledge in clinical pharmacology, disease state management, practical application of ambulatory care pharmacy practice
+ Excellent organizational, interpersonal and decision-making skills
+ Ability to work independently and manage multiple, concurrent projects for completion in a thorough and timely manner
+ Ability to analyze data and formulate sound conclusions and recommendations
+ Knowledge of pharmacy benefits such as drug formularies with general understanding of pharmacoeconomics
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._

**NATIONAL LEADERS IN PEDIATRIC CARE**
Ranked among the top 10 pediatric hospitals in the nation, Children's Hospital Los Angeles (CHLA) provides the best care for kids in California.
Here world-class experts in medicine, education and research work together to deliver family-centered care half a million times each year. From primary to complex critical care, more than 350 programs and services are offered, each one specially designed for children.
The CHLA of the future is brighter than can be imagined. Investments in technology, research and innovation will create care that is personal, convenient and empowering. Our scientists will work with clinical experts to take laboratory discoveries and create treatments that are a perfect match for every patient. And together, CHLA team members will turn health care into health transformation.
Join a hospital where the work you do will matter-to you, to your colleagues, and above all, to our patients and families. The work will be challenging, but always rewarding.
**It's Work That Matters.**
**Overview**
The Manager of Clinical Services of the PICU plays a vital leadership role in the oversight of daily operations, clinical excellence, staff development, and the promotion of CHLA's high standards of compassionate, family-centered care. This leader is responsible for setting the tone for a professional practice environment and fostering a culture of safety, collaboration, and evidence-based practice. The Manager ensures optimal patient outcomes through continuous performance and quality improvement, resource management, and regulatory compliance. This role includes direct engagement in strategic planning, team building, and interdisciplinary collaboration. The Manager empowers frontline staff through coaching, education, and delegation, while also ensuring that all practices are developmentally and age-appropriate across the continuum of pediatric critical care.
The PICU at CHLA is a 36-bed, high-acuity unit spanning two hospital locations. Our team provides multidisciplinary, family-centered care to critically ill infants, children, and young adults with complex medical and surgical needs. Our patient population includes:
Post-liver and kidney transplant patients
Level I trauma cases
Patients with rare or complex diagnoses
Advanced respiratory and cardiac support needs
We leverage the latest therapies, technologies, and team-based approaches to deliver world-class intensive care.
**Minimum Qualifications/Work Experience:** 3-5 years of progressive PICU clinical experience required; Previous leadership or management experience strongly preferred; Proven success in team leadership, problem-solving, and quality improvement initiatives; Strong interpersonal, verbal, and written communication skills; Effective team builder and motivator; Highly organized and adept at managing multiple priorities; Demonstrated ability to lead through change and inspire clinical excellence
**Education/Licensure/Certifications:** Master's degree in Nursing or related field required. Current California license in your respective discipline and American Heart Association CPR, BLS and PALS certification and National Certification required.
**Pay Scale Information**
$151,861.00-$260,333.00
CHLA values the contribution each Team Member brings to our organization. Final determination of a successful candidate's starting pay will vary based on a number of factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. CHLA looks forward to introducing you to our world-class organization where we create hope and build healthier futures.
Children's Hospital Los Angeles (CHLA) is a leader in pediatric and adolescent health both here and across the globe. As a premier Magnet teaching hospital, you'll find an environment that's alive with learning, rooted in care and compassion, and home to thought leadership and unwavering support. CHLA is dedicated to creating hope and building healthier futures - for our patients, as well as for you and your career!
CHLA has been affiliated with the Keck School of Medicine of the University of Southern California since 1932.
At Children's Hospital Los Angeles, our work matters. And so do each and every one of our valued team members. CHLA is an Equal Employment Opportunity employer. We consider qualified applicants for all positions without regard to race, color, religion, creed, national origin, sex, gender identity, age, physical or mental disability, sexual orientation, marital status, veteran or military status, genetic information or any other legally protected basis under federal, state or local laws, regulations or ordinances. We will also consider for employment qualified applicants with criminal history, in a manner consistent with the requirements of state and local laws, including the LA City Fair Chance Ordinance and SF Fair Chance Ordinance.
Qualified Applicants with disabilities are entitled to reasonable accommodation under the California Fair Employment and Housing Act and the Americans with Disabilities Act. Please contact CHLA Human Resources if you need assistance completing the application process.
Our various experiences, perspectives and backgrounds allow us to better serve our patients and create a strong community at CHLA.
PICU

Job Summary:
Serves as the Clinical Manager responsible for supervising the activities of the home/health/hospice agency. Monitors quality, service and utilization standards. Supervises the day-to-day clinical operational activities. Ensures compliance with federal, state, and local regulations.
Essential Responsibilities:
+ Manages the day-to-day clinical operations of the agency, including practice standards, staffing, payroll, budgets, fiscal management, and quality improvement.
+ Supervises agency and employee safety programs and risk management.
+ Responsible for overall supervision of hospice and home health nurses and aides, includes interviewing, hiring, monitoring assignments and evaluating personnel.
+ Develops and implements action plans to improve staff development.
+ Acts as resource to staff as clinical expert.
+ Ensures individualized care goals are met.
+ Ensures the highest quality of care is provided and is in compliance with federal, state, and local regulatory requirements and established departmental policies and procedures.
+ Monitors the quality of service and utilization standards and assumes specific responsibility for patient care at the agency level.
+ Researches, identifies, and implements best practice models of other agencies.
+ Participates in program management, including licensing, budgeting, utilization and quality assessment/improvement activities.
+ Ensures coordinated plans of treatment, customer focused care, and cost effective utilization of services.
+ Monitors the allocation and utilization of personnel based on continual changes in patient population/needs and provides the best level of patient care while identifying savings opportunities.
+ Works with health care providers outside of the agency to achieve optimal patient care across the continuum.
+ Coordinates with appropriate team members or contract services for the clinical care hospice and home health patients and families.
+ Reviews all visits made by contract services for adherence to hospice and home health policies.
+ Ensures patients receive quality care by reviewing documentation, making visits with staff, reviewing care plans, conducting/participating in multidisciplinary team conferences, and reviewing patient satisfaction reports. Investigates and resolves patient/family member concerns regarding patient care.
+ Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.
Secondary Functions:
+ Must be available to work rotating weekends on-call.
Basic Qualifications:
Experience
+ Minimum of five (5) years nursing experience, two (2) of which are in the last five (5) years as a Registered Nurse in a HH/H agency, primary care clinic, or health facility.
Education
+ Graduate of an accredited school of nursing required.
License, Certification, Registration
+ Registered Nurse License (California)
+ Driver's License (California) required at hire
+ Basic Life Support
Additional Requirements:
+ Demonstrated supervisory or lead experience.
+ Demonstrated knowledge of quality improvement, clinical care delivery processes, staffing, and budgeting.
+ Knowledge of Nursing Practice Act, The Joint Commission and other federal, state, and local regulatory requirements.
+ Knowledge of federal, state and accreditation standards applicable to Home Health/Hospice required.
+ Knowledge of governmental and other regulator standards, requirements, and guidelines related to quality improvement.
+ Strong working knowledge of ongoing monitoring techniques (including criteria development and statistical analysis); care delivery in home care; total quality management principles, tools and techniques.
+ Effective communication, negotiation and leadership skills.
+ Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
+ Bachelors degree in nursing or health care related field preferred.
+ PHN certificate preferred.
+ HH/H experience preferred.
COMPANY: KAISER
TITLE: Clinical Services Supervisor Home Health Hospice
LOCATION: Union City, California
REQNUMBER: 1340313
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

Description
We are seeking a highly skilled and dynamic Director of
Clinical Services to lead the development, evaluation, and implementation of
multiple clinical programs and medical services with an emphasis on optimizing
Utilization Management for the Faculty Practice Group (FPG) Management Services
Organization (MSO). Reporting to Chief
Medical Officer of Faculty Practice Group and Medical Group, this role is pivotal in ensuring the
delivery of program functionalities in all aspects of Utilization Management
and its integration with other patient facing programs within the MSO. You will oversee and direct key initiatives,
ensuring that MSO members enrolled in various health plans receive
high-quality, integrated care.
You will:
+ Oversee the development and execution of multiple UM processes and workflows, while continuously identifying and evaluating areas for improvement and potential innovations to be implemented
+ Oversee the development and execution of needed points of integration aimed at enhancing healthcare delivery for MSO members.
+ Ensure seamless integration of various clinical functions with Utilization Management, such as Case Management, Quality Improvement, Credentialing, and Health Plan Relations to improve overall healthcare services and control healthcare costs.
+ Collaborate with internal and external stakeholders to ensure cohesive and effective program delivery, while supporting value-based care initiatives.
+ Build and maintain strong relationships with key stakeholders, including members, health plans, and clinical teams, to ensure the effective execution of health programs and services.
+ Direct and mentor staff members, ensuring clear communication, effective teamwork, and high-performance standards.
Salary Range: $140,200 - $331,800/annually
Qualifications
We're seeking an experienced leader with:
+ A Registered Nurse License, Advanced Practice Provider (Nurse Practitioner or Physicians' Assistant), or equivalent
+ Bachelor's degree in relevant discipline, required
+ Master's degree in relevant discipline, highly desired
+ 3-5 years of experience in a clinical capacity (RN, APP, etc.), required
+ 3-5 years of executive leadership experience with a focus on Utilization Management for a medical group, IPA, or Health Plan, required
+ In-depth understanding of managed care, MSO functions, and population health services, required
+ Experience and successful achievement of healthcare MSO certification and recognition programs
+ Strong communication skills with all levels of staff and stakeholders
+ Ability to navigate and perform duties within a complex, matrixed organization
+ Leadership capabilities that demonstrate openness to change and the ability to implement innovative programs that align with strategic initiatives
+ Exceptional interpersonal, written, and verbal communication skills
+ Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
+ Ability to function independently with sound judgement in decision-making and take initiative when needed while appropriately soliciting input or advice
UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.

**Job Description**
The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.
Job Duties and Responsibilities:
+ Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
+ Greets patients and assist with resolving patient issues or raising patients issues.
+ Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.
+ Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.
+ Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.
+ Process and track referrals and authorizations for various insurance types.
+ Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
+ Monitors and assess their own workflow to find opportunities for improvement.
+ Explains policies, procedures, or services to patients using administrative knowledge
+ Participates in daily huddles and staff meetings.
+ Promotes and practice infection prevention standards and all department policies and procedures.
**Qualifications**
**Education:**
High school diploma or GED preferred.
**Experience:**
Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.
**About Us**
Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.
**About the Team**
With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai's medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond.
**Req ID** : 10067
**Working Title** : Patient Service Rep - Urgent Care (West LA)
**Department** : Urgent Care - West LA
**Business Entity** : Cedars-Sinai Medical Care Foundation
**Job Category** : Administrative
**Job Specialty** : Admissions/Registration
**Overtime Status** : NONEXEMPT
**Primary Shift** : Day
**Shift Duration** : 8 hour
**Base Pay** : $21.00 - $30.41
Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

Description
In this role you will provide administrative and patient-centered support to the Dementia Care Specialists (DCSs) and their patients/caregivers within the UCLA Alzheimer's and Dementia Care Program. You will serves as a key liaison between patients, caregivers, DCSs, and referring physicians. Responsibilities include:
+ Assisting patients in navigating services within the health system
+ Facilitating timely communication among care team members
+ Coordinating referrals to appropriate community and clinical resources.
+ Follow-up through telephone outreach and accurate documentation in EPIC/CareConnect.
+ Being professional, compassionate, and have strong organizational skills to support the delivery of high-quality dementia care.
Salary Range: $30.36 - $ 43.49/hourly Qualifications
+ Demonstrates proficiency with computer skills (MS Office Suite), document scanner and other software
+ Ability to learn electronic medical record system to document patient notes and produce reports
+ Ability to communicate clearly, patiently, professionally and compassionately via e-mail and print.
+ Oral and written communication skills to obtain and to convey information clearly, concisely and accurately.
+ Fluent in communicating verbally in English
+ Able to apply care management protocols to patients/caregivers, as appropriate.
+ Ability to analyze and relay potential concerns to Dementia Care Specialist, as appropriate
+ Demonstrates organizational and critical thinking skills
+ Ability to maintain confidentiality and discretion regarding sensitive materials and issues
+ Ability to meet deadlines and to follow through on multiple tasks with careful attention to detail and with minimum supervision.
+ Demonstrated writing skills to draft routine business correspondence and meeting minutes and to edit into final form.
+ Demonstrated editing skills to identify errors in grammar, syntax, punctuation and spelling.
+ Interpersonal skills to effectively develop and maintain cooperative working relationships with faculty, administrators, students and with elderly patients.
+ Ability to understand and to adhere to University and UCLA Health policies and procedures, especially as it pertains to patient and family confidentiality.
+ Attention to detail, in order to accurately enter and manage database for ADCP
+ Ability to identify and to prioritize based on needs assessment from information provided.
UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.

Description
As a Patient Services Representative, you will report directly to the Clinic Manager, providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to:
+ acting as a liaison for the patients and physicians in the practice
+ assisting patients in accessing service within the health system
+ facilitating communication with referring physicians referring patients to appropriate resources
+ providing follow-up through telephone and EPIC/CareConnect
Salary Range: $30.36 - $43.49 hourlyQualifications
Required:
+ Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
+ Ability to establish and maintain productive working relationships with Faculty, Staff, Administration, and patients from various social, cultural, and economic backgrounds.
+ Ability to creatively integrate competing demands into a productive working environment.
+ Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
+ Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.Preferred:
+ Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs.
+ Knowledge of hospital computer system, personal computer systems, and the various software products to perform administrative work.
+ Familiarity and knowledge of authorization process and managed care programs.
+ Knowledge of specific specialty practice and workflows.
UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.