255 Customer Support jobs in Houston
Costco - Customer Service Associates/Cashier
Houston, Texas
Costco
Posted 15 days ago
Job Viewed
Job Description
Costco is looking for retail cashiers/customer service/team members to join our growing company. Full and part time postions available. Flexible Hours. Hiring now with no experience required. Great benefits and promotions within. We are looking for individuals who can thrive in a fast paced, demanding environment. As a cahsier/customer service associate you will be responsible for processing member orders, collecting payment, and providing the high level of customer service that our members expect.
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Customer Support Specialist
77002 Houston, Texas
$45000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client, a leading innovator in technology solutions, is seeking a dedicated and enthusiastic Customer Support Specialist to join their dynamic team in Houston, Texas, US . This role is pivotal in ensuring client satisfaction by providing exceptional service and technical assistance.
As a Customer Support Specialist, you will be the first point of contact for clients, addressing their inquiries, resolving issues, and guiding them through product features and functionalities. We are looking for someone with a strong commitment to service excellence, a problem-solving mindset, and the ability to communicate complex information clearly and concisely.
Key Responsibilities:
Qualifications:
Our client offers a competitive salary, comprehensive benefits package, and opportunities for career growth. Join a company that values its employees and fosters a collaborative and supportive work environment. This hybrid role allows for a blend of in-office collaboration and remote work flexibility, promoting a healthy work-life balance.
As a Customer Support Specialist, you will be the first point of contact for clients, addressing their inquiries, resolving issues, and guiding them through product features and functionalities. We are looking for someone with a strong commitment to service excellence, a problem-solving mindset, and the ability to communicate complex information clearly and concisely.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Diagnose and troubleshoot technical issues, providing effective solutions or escalating to appropriate teams.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Educate customers on product features, best practices, and new updates.
- Collaborate with the technical support and product development teams to identify and resolve recurring issues.
- Maintain a high level of product knowledge and stay updated on industry trends.
- Contribute to the creation and maintenance of support documentation and FAQs.
- Participate in ongoing training and development to enhance skills and knowledge.
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Build sustainable relationships of trust through open and interactive communication.
- Go the extra mile to engage customers.
Qualifications:
- Associate's degree or equivalent experience in a related field.
- 2+ years of experience in customer service or helpdesk support, preferably in a tech-driven environment.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and ticketing systems.
- Ability to multitask, prioritize, and manage time effectively.
- Patience, empathy, and a positive attitude.
- Technical aptitude and ability to learn new software quickly.
- Experience with remote support tools is a plus.
- Demonstrated ability to work independently and as part of a team.
- A genuine passion for helping people and delivering outstanding customer experiences.
Our client offers a competitive salary, comprehensive benefits package, and opportunities for career growth. Join a company that values its employees and fosters a collaborative and supportive work environment. This hybrid role allows for a blend of in-office collaboration and remote work flexibility, promoting a healthy work-life balance.
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Reservation Specialist/Customer Support
77246 Houston, Texas
Cinese Enterprises, Inc.
Posted 4 days ago
Job Viewed
Job Description
Job Description:
Searching for experienced and enthusiasticprofessionals are needed to provide outstanding service by arranging various reservations and a host of other tourism related products. Ideal for extremely detailed and sales oriented individuals as servicing the client successfully.
Roles and Responsibilities:
- Have excellent verbal communication skills and excellent phone etiquette (clear, crisp speech.)
- Communicate with customers in a courteous, friendly and professional manner in compliance client procedures.
- Have good typing, PC skills, and math skills.
- Pay high attention to detail
- Demonstrate good listening skills / effective listening skills to check for understanding and determine the customer's needs.
- Display enthusiasm and a strong work ethic.
- Have the ability to ask probing questions and strive for one contact resolution.
- Have the ability to describe complex topics in simple terms.
- Successfully assist members, owners and guests in securing their vacation in a friendly, courteous and professional manner.
- Communicate with customers in a courteous, friendly and professional manner in compliance with client procedures.
- Preferred 1+ years of travel counselor industry experience
- Strong consultative skills, decisive and successful problem solving abilities.
- Excellent verbal and written communication skills, i.e. listening, paraphrasing, courteous, professional and friendly demeanor.
- Previous call center experience is a plus.
- 1-2 years Customer Service skills
- Experience taking inbound/outbound calls
- Clear understanding of the English language as well as a clear ability to communicate in the English language.
- Courteous/Professional/Friendly.
- Excellent judgment and decision-making skills, high attention to detail and the ability to multi-tack in a fast pace environment.
Training Course overview:
Instructor led 4 week webinar trainingonline only
Must attend a Mon- Fri interactive class for upto 4hrs/day
Training fee (if any) is reimbursed once certified and working for client
**Training and attendance is mandatory.
Office/System requirements:
Must have a quiet work space
Must pass background check. Will be handling sensitive information
Must have PC with Windows 7 (32 & 64 Bit), 2000, XP Depending on client Mac with min. Snow Leopard required.
Must have High Speed internet access
Must have a Land line dedicated to work. No VOIP.
Work hour requirements:
Depending on client work is required anytime between 8am est -2a est or 24/7
Must work a min. of 20 hours a week. 5 of those hours must be serviced on Sat/Sun.
Visit our site for more information: cecprofessionals.info
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