286 Customer Service jobs in Bonney Lake

Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a "can do" selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.

Essential Functions:

• Promote the Pick-n-Pull Safety Culture.
• Be a team player. Work as a member of the team to help the team achieve its goals.
• Maintain a high level of integrity.
• Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
• Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
• Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
• Follow all company policies and procedures.
• Identify when customer interaction requires assistance from management.
• Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
• Additional duties as assigned.

• Must work safely at all times.
• Must have good people skills with an outgoing friendly positive attitude.
• Able to work retail hours including overtime, weekends and holidays.
• Must have reliable means of transportation.
• Must be able to read, write, and speak in the English language.
• Bilingual in Spanish a plus, but not required.
• Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
• Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
• Previous experience in a retail environment preferred but not required.

• Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
• Vision must be sufficient to perform job functions safely as described above.
• Able to work on feet (stand and walk) for assigned work shift.

• Exposure on a regular basis to outdoor weather conditions.
• Exposure to occasional noisy conditions and machinery operation.

Geared for the Driven

At Riverside Quick Lube, LLC, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, weve stepped up extra safety measures in line with CDC guidance. Its our goal to not only serve but to earn the trust of our communities and have each others backs.

Whether youre looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, youll find it all at VIOC. With an award-winning training program and fair and honest values, were here to help you reach every milestone.

What youll do

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our products and services. No matter your experience, our training program will prepare you to be skilled, confident, and exceptional under the hood and communicating with our guests.

• Deliver a positive first impression to each guest with a warm, friendly greeting
• Present oil change options and additional services based on manufacturer recommendations
• Build trust and win repeat, loyal customers
• Evaluate customers' needs, working quickly and efficiently
• Provide hands-on assistance under the hood as needed
• Master products, services, and company knowledge

How youll succeed

• Have effective interpersonal, oral communication skills
• You enjoy interacting with people face-to-face
• You are friendly and ready to work as part of a customer-focused team
• Have an eagerness to learn and grow
• You can occasionally lift up to 50 pounds
• Have full mobility and the ability to work with your hands above your head
• Can stand for extended periods of time and climb stairs

Benefits include:

• Competitive pay & flexible work schedule
• On-the-job training
• Paid bi-weekly
• Company provided uniforms and tools
• We promote from within - a commitment we are passionate about
• No late evenings
• Paid time off and holidays*

*Terms and conditions apply, and benefits may differ depending on location

Riverside Quick Lube, LLC is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Contact Riverside Quicklube LLC, at The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.