80 Account Management jobs in Waipahu

Note: Work location is remote (e.g. home address), per Kaiser Permanente's Authorized States Policy - Employees may be required to travel to a Kaiser Permanente or customer sites. Residency required in the primary location: 711 Kapiolani Blvd., Honolulu, Hawaii 96813

Job Summary:

Prepares resources for others to leverage when identifying appropriate solutions to meet lead/prospect/customer needs and utilizes basic knowledge to address lead/prospect/customer questions in issues in a timely manner. Supports the generation of prospective sales by following well-defined procedures to assist others in prospecting, sourcing, developing, and maximizing referral networks. Locates information used for developing sales strategy, documents data for sales status reports, and learns common processes for applying research and information on health care to help others articulate internal sales strategies and drive external sales. Supports data collection on trends related to sales strategy and follows clearly defined procedures to accomplish sales plans and help drive internal negotiations and sales strategy. Assists others in identifying resources, including following through on intended outcomes, to achieve or support sales targets/goals/initiatives. Advocates for process improvement by following well-defined procedures to support others in identifying and implementing initiatives for overcoming obstacles to sales progress and ensuring objectives are met, identifying new and improving existing process-related initiatives, resolving risks to compliance, and tracking and articulating performance trends and updates, with well-defined, specific instructions.

Essential Responsibilities:

• Works with others within immediate work group to obtain basic information. Listens to and addresses performance feedback. Learns fundamental knowledge and skills; acknowledges strengths and weaknesses. Adapts to change and feedback with significant guidance. Responds to the needs of others as directed to support completion of routine work tasks.

• Follows clearly defined procedures and well-defined, specific instructions to complete routine tasks with significant guidance. Collaborates with others within ones team to address basic task issues; communicates status and escalates more complex issues. Adheres to established processes, procedures, and deadlines, with guidance. Identifies and speaks up for improvement opportunities within own work.

• Ensures a high level of customer service is provided by: preparing resources for others to leverage to identify appropriate solutions based on lead/prospect/customer needs in fulfillment of performance and service quality goals, as well as the KP mission, with well-defined instructions; demonstrating commonly used, essential knowledge about various health plans and benefits to leads/prospects/customers and brokers/consultants to convey KPs unique value proposition; and utilizing basic knowledge to address lead/prospect/customer questions or issues in a timely manner.

• Serves as an advocate for process improvement by: reviewing well-defined set of procedures to support others for overcoming obstacles to sales initiative progress and ensuring objectives are met on time and/or within budget with significant guidance; participating in sales support by working alongside work groups, as selected, to meet department objectives, and support the identification of new and improve existing process-related initiatives, systems, and practices with a close degree of supervision and following clearly defined procedures; following clearly defined procedures for the continuous improvement of tools, technology, and processes to optimize effectiveness; learning common Federal and State laws, regulations, contracts, and rulings, recording and escalating issues or risks to compliance; demonstrating commonly used, essential processes to track performance trends and articulate the performance update consistent with the strategy, along with story behind what is occurring, with significant guidance; and following commonly used, essential processes to assist with group installation and/or member enrollment processing to ensure that all critical milestones are met.

• Generates prospective sales by: supporting others in the organization of open enrollment events, and gathering material for formal presentations to prospective customers following specific instructions; following a well-defined set of procedures to support others in building relationships with key influencers, brokers, consultants, decision makers, and/or community groups to support new business opportunities and prospective customers; learning commonly used, essential practices on prospecting, sourcing, and developing and maximizing referral networks to build own book of business; processing and/or completing basic materials/forms for incoming business opportunities with significant guidance; following well-defined set of procedures to help partners work with key influencers, brokers, consultants, decision makers, and/or community groups and successfully win new customers by conveying the value of enrollment, following specific instructions; and working on tasks as assigned to support and use new applicable and relevant resources such as the sales database, reports, media, and industry intelligence, on sales prospects with a close degree of supervision, and providing updates to the team.

• Contributes to strategic development by: locating information for colleagues to leverage when developing strategy to meet annual sales targets, goals, and initiatives; documenting data for sales status reports including sales activity, follow-up, closings, and target achievement; learning commonly used, essential processes for applying research and information on the health care marketplace to help others articulate internal sales strategies and drive external sales; supporting the immediate work group to support data collection on competitor, customer, and industry trends related to sales strategy; following clearly defined procedures for using sales performance data to maximize performance and develop territory insights and sales strategies to accomplish sales plans; and following clearly defined procedures on optimal offering conditions and/or market segmentation (e.g., benefits, pricing) to help drive internal negotiations and sales strategy.

Minimum Qualifications:

• High School Diploma or GED, or equivalent OR minimum one (1) year of experience working in a corporate or business office environment, which can include relevant internship experience.

• Accident and Health or Sickness Insurance License (Hawaii) within 3 months of hire

Additional Requirements:

• Knowledge, Skills, and Abilities (KSAs): Compliance Management; Interpersonal Skills; Relationship Building; Coordination; Accountability; Adaptability; Microsoft Office; Advising and Managing Partners; Goal Setting

COMPANY: KAISER

TITLE: Sales Associate I - Sales & Account Management

LOCATION: Honolulu, Hawaii

REQNUMBER: 1367460

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

Note: Work location is remote (e.g. home address), per Kaiser Permanente’s Authorized States Policy - Employees may be required to travel to a Kaiser Permanente or customer sites. Residency required in the primary location: 711 Kapiolani Blvd., Honolulu, Hawaii 96813 Job Summary: Prepares resources for others to leverage when identifying appropriate solutions to meet lead/prospect/customer needs and utilizes basic knowledge to address lead/prospect/customer questions in issues in a timely manner. Supports the generation of prospective sales by following well-defined procedures to assist others in prospecting, sourcing, developing, and maximizing referral networks. Locates information used for developing sales strategy, documents data for sales status reports, and learns common processes for applying research and information on health care to help others articulate internal sales strategies and drive external sales. Supports data collection on trends related to sales strategy and follows clearly defined procedures to accomplish sales plans and help drive internal negotiations and sales strategy. Assists others in identifying resources, including following through on intended outcomes, to achieve or support sales targets/goals/initiatives. Advocates for process improvement by following well-defined procedures to support others in identifying and implementing initiatives for overcoming obstacles to sales progress and ensuring objectives are met, identifying new and improving existing process-related initiatives, resolving risks to compliance, and tracking and articulating performance trends and updates, with well-defined, specific instructions. Essential Responsibilities: Works with others within immediate work group to obtain basic information. Listens to and addresses performance feedback. Learns fundamental knowledge and skills; acknowledges strengths and weaknesses. Adapts to change and feedback with significant guidance. Responds to the needs of others as directed to support completion of routine work tasks. Follows clearly defined procedures and well-defined, specific instructions to complete routine tasks with significant guidance. Collaborates with others within ones team to address basic task issues; communicates status and escalates more complex issues. Adheres to established processes, procedures, and deadlines, with guidance. Identifies and speaks up for improvement opportunities within own work. Ensures a high level of customer service is provided by: preparing resources for others to leverage to identify appropriate solutions based on lead/prospect/customer needs in fulfillment of performance and service quality goals, as well as the KP mission, with well-defined instructions; demonstrating commonly used, essential knowledge about various health plans and benefits to leads/prospects/customers and brokers/consultants to convey KPs unique value proposition; and utilizing basic knowledge to address lead/prospect/customer questions or issues in a timely manner. Serves as an advocate for process improvement by: reviewing well-defined set of procedures to support others for overcoming obstacles to sales initiative progress and ensuring objectives are met on time and/or within budget with significant guidance; participating in sales support by working alongside work groups, as selected, to meet department objectives, and support the identification of new and improve existing process-related initiatives, systems, and practices with a close degree of supervision and following clearly defined procedures; following clearly defined procedures for the continuous improvement of tools, technology, and processes to optimize effectiveness; learning common Federal and State laws, regulations, contracts, and rulings, recording and escalating issues or risks to compliance; demonstrating commonly used, essential processes to track performance trends and articulate the performance update consistent with the strategy, along with story behind what is occurring, with significant guidance; and following commonly used, essential processes to assist with group installation and/or member enrollment processing to ensure that all critical milestones are met. Generates prospective sales by: supporting others in the organization of open enrollment events, and gathering material for formal presentations to prospective customers following specific instructions; following a well-defined set of procedures to support others in building relationships with key influencers, brokers, consultants, decision makers, and/or community groups to support new business opportunities and prospective customers; learning commonly used, essential practices on prospecting, sourcing, and developing and maximizing referral networks to build own book of business; processing and/or completing basic materials/forms for incoming business opportunities with significant guidance; following well-defined set of procedures to help partners work with key influencers, brokers, consultants, decision makers, and/or community groups and successfully win new customers by conveying the value of enrollment, following specific instructions; and working on tasks as assigned to support and use new applicable and relevant resources such as the sales database, reports, media, and industry intelligence, on sales prospects with a close degree of supervision, and providing updates to the team. Contributes to strategic development by: locating information for colleagues to leverage when developing strategy to meet annual sales targets, goals, and initiatives; documenting data for sales status reports including sales activity, follow-up, closings, and target achievement; learning commonly used, essential processes for applying research and information on the health care marketplace to help others articulate internal sales strategies and drive external sales; supporting the immediate work group to support data collection on competitor, customer, and industry trends related to sales strategy; following clearly defined procedures for using sales performance data to maximize performance and develop territory insights and sales strategies to accomplish sales plans; and following clearly defined procedures on optimal offering conditions and/or market segmentation (e.g., benefits, pricing) to help drive internal negotiations and sales strategy. Minimum Qualifications: High School Diploma or GED, or equivalent OR minimum one (1) year of experience working in a corporate or business office environment, which can include relevant internship experience. Accident and Health or Sickness Insurance License (Hawaii) within 3 months of hire Additional Requirements: Knowledge, Skills, and Abilities (KSAs): Compliance Management; Interpersonal Skills; Relationship Building; Coordination; Accountability; Adaptability; Microsoft Office; Advising and Managing Partners; Goal Setting #J-18808-Ljbffr

The Account Manager is responsible for ensuring Accredo's customers, inclusive of payers, prescribers and patients, receive superior service. Responsible for the overall satisfaction and retention of assigned book of businesses. Manages the day-to-day customer relationships and r esolves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management. Accountable for core service delivery for customers working cross-functionally with all operational teams. The Account Manager proactively reviews performance metrics to promote client satisfaction, manage contractual requirements, profitability, accounts receivables and retention. Utilizes technology, tools, processes and resources to anticipate and exceed client's needs and expectations. Collaborates with other team members on customers' activity, expectations, and service needs. Responsible for increasing the visibility and awareness of our organization's service offerings and maximize sales growth.

ESSENTIAL FUNCTIONS and Expectations

• Align with Corporate values and create and maintain an environment based on such values

• Manages day to day customer relationships through comprehensive knowledge of customer's benefit plan and Accredo's product offerings.
• Daily interaction with customers, providing preventative consultation, analysis and issue resolution associated with Accredo's core services.
• Responsible for timely and accurate management and execution of all client benefit requests, contract requirements, including benefit changes, product upsells, new groups, terminations and escalated issues.
• Accountable for new group and specific product implementations; including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards.
• Manage and lead customer centric team meetings to review Accredo's operational performance against client's expectations and needs.
• Presentation of Accredo's services and operational performance metrics to customers on a monthly and/or quarterly basis to show specific performance measures in comparison with Accredo's book of business to promote client satisfaction, client retention and upsell opportunities.
• Serve as a single point of contact for customers and referral sources and respond to general inquiries, urgent requests and escalated issues in a timely fashion.
• Provide collaborative prior authorization assistance.
• Align and work with manager on the management and strategic direction of sales and account management
• Build positive trust relationships with new and existing customers and referral sources to influence targeted group(s) in the decision making process
• Liaise with and persuade targeted doctors to prescribe our products utilizing effective selling skills to meet sales goals. Keep accurate records and documentation for reporting and feedback
• Align and work with manager and various team members and participate in strategic sales and marketing initiatives
• Other duties as assigned

QUALIFICATIONS

• Bachelor's degree in related field or 3 to 5 years of experience.
• Excellent communication, negotiation and sales skills
• Excellent PC skills including Microsoft Office and Internet experience.
• Excellent verbal and written communication and presentation skills.
• Strong analytical and problem solving skills.
• Strong focus on book of business client satisfaction and client retention results.
• Demonstrated ability managing projects, utilizing proven project management processes.
• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
• Ability to travel overnight up to 20%
• * Must be a current resident of the island of Oahu. *

This is a hybrid role and requires the ability to work in person.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 73,500 - 122,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.