22 Quality Control jobs in St. Louis

Maximus is looking for a Quality Control / Quality Assurance Team Lead to support our DMCS program under our Department of Education portfolio. The Quality Control / Quality Assurance Team Lead will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.

DMCS Contact Center Quality team is an essential part of the DMCS program. Its objective is to utilize operational techniques and activities to satisfy quality requirements. Quality includes activities aimed at the detection and correction of errors, faults, discrepancies and/or defects in products or services prior to delivery. QC activities generate testing or review results of work efforts and provide feedback that supports Quality Assurance (QA) and drives continuous improvement.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Duties and Responsibilities:

- Assist the Quality processors in resolving questions concerning audits and Quality processes

- The Team Lead in this role will be responsible for the functions related to the processing of, but not limited to, Quality task assignments

- Ensure work is distributed to staff to ensure Performance Metric standards and Service Level Agreements are met

- Track daily completions and outstanding work balances and provide the data to Quality Phone Supervisor

- Respond to data requests by providing supporting documentation and responding to disputes within specified timeframe

- Assist in creating and providing reporting and trending data to Business Operation and Training management to provide effective tools that allow departments to understand variances and make effective decisions around resource allocation and training needs

- Work with external auditors during periodic reviews and audits, assisting in preparation of annual audit schedules in addition to QA/QC Admin III Responsibilities:

- Monitor and evaluate phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with a high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Perform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.

Additional Requirements as per contract/client:

- Student Loan and Department of Education experience preferred

- Previous Quality Assurance experienced preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Minimum Requirements

- High School diploma or equivalent with 3 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.94

Maximum Salary

$

33.35

Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.

This is a Limited Service position . This position is temporary and is expected to last approximately 6 months.

The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Essential Duties and Responsibilities:

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Perform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

- Minimum 3 years of related experience required.

- Accurate data entry skills.

- Proficient in the use of Microsoft Office products.

- Excellent organizational, written, and verbal communication skills.

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

- Ability to work as a team member, as well as independently.

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test.

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.

Additional Requirements Per Client:

- Department of Education and FSA experience preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Home Office Requirements:

- Hardwired internet (ethernet) connection

- Internet download speed of 25mbps or higher required (you can test this by going to Private work area and adequate power source

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.33

Maximum Salary

$

29.85

Job Req ID: 26467 About Supermicro: Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Job Summary: We are looking for a skilled and detail-oriented Rack Production Quality Technician to ensure that all server rack assemblies meet the highest standards of quality before being deployed to our clients or data centers. In this role, you will play a critical part in maintaining the quality and reliability of our server rack systems by conducting inspections, verifying components, and assisting in the continuous improvement of production processes. Essential Duties and Responsibilities: Includes the following essential duties and responsibilities (other duties may also be assigned): Rack System-Level Inspection: * Perform detailed inspections of fully assembled server racks at various stages of production to verify compliance with technical specifications * Conduct visual and functional assessments, including the verification of mounting hardware, electrical connections, cooling components, and overall structural integrity * Identify, document, and communicate any defects or issues found during inspections, ensuring timely resolution with production teams Quality Report Preparation and Documentation: * Prepare and maintain comprehensive quality reports, documenting the results of inspections and any corrective actions taken * Ensure that all paperwork is accurately completed and filed according to company and industry standards * Track and report on recurring quality issues, providing feedback to improve production processes Incoming Quality Control of Rack Components: * Perform quality checks on incoming materials and components, such as structural parts, hardware, and electrical components, to ensure they meet the required specifications * Work closely with the procurement and logistics teams to address any non-conforming components, ensuring only high-quality materials are used in production In-Process Quality Assurance: * Support quality control throughout the production process, conducting spot checks and audits to ensure continuous adherence to quality standards * Collaborate with production staff to identify and rectify issues early in the assembly process, minimizing rework and delays * Participate in root cause analysis for any recurring quality problems, helping to implement corrective actions and process improvements Testing and Validation: * Assist in testing server racks for load capacity, durability, vibration, and other performance metrics to ensure they meet operational requirements. * Work with the engineering team to set up and interpret results from various tests, contributing to overall product validation. Process Improvement and Feedback: * Provide constructive feedback to production and engineering teams on ways to improve quality control processes * Participate in continuous improvement initiatives aimed at enhancing product reliability and manufacturing efficiency Additional Duties as Assigned: * Carry out other production quality-related tasks as directed by your supervisor to support the overall quality assurance function * Stay flexible and ready to assist in other areas of the production line as needed Qualifications: * High school diploma or equivalent; an associate degree or technical certification in a related field is a plus * Minimum of 2 years of experience in quality inspection within a manufacturing or data center environment * Familiarity with server rack systems, data center infrastructure, and related hardware components * ISO 9001/13485/14001 experience is a plus * Language: English is required, Mandarin is a plus * Strong attention to detail and analytical skills * Proficient in using measurement tools such as calipers, micrometers, and multimeters * Ability to read and interpret technical drawings, schematics, and specifications * Excellent communication skills, both written and verbal * Proficiency in using quality management software and Microsoft Office Suite * Certifications in Quality Control (e.g., CQI, Six Sigma) are advantageous Physical Requirements: * Ability to lift and move heavy equipment (up to 50 lbs) as necessary * Comfortable standing, bending, and walking for extended periods during inspections * Ability to work in various environments, including manufacturing floors and data centers Salary Range $27.00 - $35.00/hour The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs. EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status. #J-18808-Ljbffr

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Sound Interesting? Here's what you'll do:

• Accurately document the results of inspections and tests
• Perform inspections of unassembled and finished parts
• Ensure accuracy of data logs and work instructions
• Coordinate calibration of all test equipment and fixtures used in the manufacturing and quality control process
• Monitor critical equipment and instrumentation to ensure proper operation and calibration
• Perform a variety of clerical duties while being able to multitask and maintain the core competencies of the Quality Control department
• Be familiar with the basic usage of microscopes, calipers, micrometers, and other various inspection equipment
• Assist Engineering with writing and updating inspection procedures, protocols, and checklists

Do you qualify?

• High School Diploma or GED required
• 1 year of manufacturing experience
• Associates Degree, technical school, and/or quality experience preferred
• Ability to sit and stand for periods of time
• Ability to abide by the attendance and PTO policies established in the Employee Handbook

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is; occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light to moderate physical effort required.

Must be able to regularly lift and /or move up to 5-15 pounds.

Regularly required to sit and walk

Repetitive use of hands; typing and simple grasping

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

Position Type/Expected Hours of Work

This is a full-time position. Usual hours of work are Monday through Friday, 7:00 a.m. to 3:45 p.m., 40 hours per week, overtime may be required as needed.

ZEISS is an EEO/AA/M/F/Disabled Veteran Employer

Your ZEISS Recruiting Team:
Christina Choing

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.

When you join our team we don't think you should have to wait for your benefits to kick in. That's why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don't want you to live to work, we want you to work and live.

What you can expect as a Quality Control Inspector at West Star:

The Quality Control Inspector maintains West Star Aviation's quality standards in accordance with the West Star Repair Station/Quality Control Manual and the Federal Aviation Regulations. This will be accomplished by working with Aircraft Technicians, Program Managers, Team Leaders, Quality Control and Quality Assurance Inspectors.

You will be ESSENTIAL to many FUNCTIONS including:

• Maintain West Star Aviation's quality standards by inspecting technician's work, performing "ok to close", and auditing.
• Ensure proper sign-offs in Corridor as part of the inspection process.
• Participate in daily review meetings.
• Assist with Airframe Inspections
• Following up with all departments to get steps signed off, inspected, and closed so airframe squawks can be completed.
• Help manage Equipment Removal and Installation Log.
• Assist QA Department with log research issues to help clear items that are in question.
• Daily contact at aircraft with Team Leaders to ensure quality standards are met.
• Maintain customer oriented work habits.
• Effectively and clearly communicate (i.e., speak, write, read) in English
• Any other job-related duties as assigned by supervisor or management.

• Prior avionics experience is required.
• Maintain West Star Aviation's quality standards by inspecting technician's work, performing "ok to close", and auditing.
• Ensure proper sign-offs in Corridor as part of the inspection process.
• Participate in daily review meetings.
• Assist with Airframe Inspections
• Following up with all departments to get steps signed off, inspected, and closed so airframe squawks can be completed.
• Help manage Equipment Removal and Installation Log.
• Assist QA Department with log research issues to help clear items that are in question.
• Daily contact at aircraft with Team Leaders to ensure quality standards are met.
• Maintain customer oriented work habits.
• Effectively and clearly communicate (i.e., speak, write, read) in English
• Any other job-related duties as assigned by supervisor or management.

• Conduct audits and inspections of products, processes, and systems to ensure they meet quality standards.
• Analyzing data to identify trends, areas for improvement, and potential quality issues, and then report findings to management.
• Work closely with other departments, such as production, maintenance and engineering to resolve quality issues.
• Work with training team to ensure training on quality assurance standards and procedures.
• Ensure adherence to industry standards, regulations, and company policies.
• Investigate and analyze the root causes of quality problems to prevent recurrence.
• Implement and monitor quality improvement initiatives and corrective actions.
• Ensure and maintain accurate and up-to-date quality records.
• Other responsibilities as directed by Quality Operations Manager.

• Strong analytical and problem-solving skills: To identify and resolve quality issues.
• Attention to detail: To ensure accuracy and thoroughness in all tasks.
• Good communication and interpersonal skills: To collaborate with other departments and stakeholders.
• Knowledge of quality assurance principles and methodologies: Such as ISO standards
• Experience with quality control procedures and tools: Such as inspection equipment and software.
• Familiarity with relevant industry standards and regulations:
• Ability to work independently and as part of a team

• Conduct audits and inspections of products, processes, and systems to ensure they meet quality standards.
• Analyzing data to identify trends, areas for improvement, and potential quality issues, and then report findings to management.
• Work closely with other departments, such as production, maintenance and engineering to resolve quality issues.
• Work with training team to ensure training on quality assurance standards and procedures.
• Ensure adherence to industry standards, regulations, and company policies.
• Investigate and analyze the root causes of quality problems to prevent recurrence.
• Implement and monitor quality improvement initiatives and corrective actions.
• Ensure and maintain accurate and up-to-date quality records.
• Other responsibilities as directed by Quality Operations Manager.

• Strong analytical and problem-solving skills: To identify and resolve quality issues.
• Attention to detail: To ensure accuracy and thoroughness in all tasks.
• Good communication and interpersonal skills: To collaborate with other departments and stakeholders.
• Knowledge of quality assurance principles and methodologies: Such as ISO standards
• Experience with quality control procedures and tools: Such as inspection equipment and software.
• Familiarity with relevant industry standards and regulations:
• Ability to work independently and as part of a team