160 Customer Support jobs in Austin

TMS Support Concierge - No Healthcare Experience Required

Who We Are:
We're top-tier concierge medicine obsessed with giving our patients the best care in the game. We're looking for a TMS (Transcranial Magnetic Stimulation) Technician to join our crew and help our patients crush their mental health goals. The only experience needed is EXCELLENT customer service and we'll train you on the rest.
What's the job?
You'll work 1:1 with patients, running our high-tech TMS machine to deliver next-level therapy. You will collaborate with the patient's provider to own positive outcomes for the patient. Your job is to make patients feel supported and hopeful during their sessions while keeping things pro. It's all about driving real results and better patient outcomes.
What You'll Do:

• Operate the TMS machine like a boss, following clinical protocols.
• Chat with patients, keep their spirits up.
• Stay sharp and professional in our upscale office.
• Learn how to engage them in activities that heal their brain.
• Team up with our squad to make sure patients are thriving.

What You Need:

• 2+ years in a legit customer service environment. (Full time experience is required)
• Mad interpersonal skills-warm, calm, and always professional.
• Gotta stay steady and focused, even on tough days.
• 100% committed to patient privacy and keeping things confidential.
• No political activism or anything that could mess with our neutral patient vibe.
• Ready to ace a background check and bring strong references.

Who We Want:
People who are all about helping patients win at mental health with a polished, pro attitude that fits our high-end practice. You're here to make a difference, not drama.
Who We Don't Want:
No shade, but if you've got unprofessional experience, personal struggles that could affect patient care, or you're not in it for the long haul, this isn't your spot. As a team we put patients first!
Why You'll Love It:

• Come embrace the vibes of a cutting-edge office with a tight-knit team.
• Grow your skills in a place that's all about excellence.
• Help patients see real progress with game-changing treatment.

How to Slide In:
Drop your resume and a quick note about why you're a fit along with it, or email (email protected). Only the real ones will get a callback.
We're All About Fairness:
Everyone gets a fair shot, no matter your race, gender, religion, disability, veteran status, or anything else protected by law.
Heads-up: This job needs you to bring your A-game with emotional maturity and professionalism. If that's not you, keep it moving.

Our client, a leading technology company renowned for its innovative software solutions, is seeking a highly motivated and empathetic Customer Support Specialist to join their dynamic team in Austin, Texas, US . This is an exciting opportunity to be the front-line voice of our company, providing exceptional service and driving significant customer satisfaction within a collaborative and forward-thinking environment. Our client is committed to delivering outstanding user experiences, fostering a culture of continuous learning, teamwork, and professional growth. They believe in empowering their employees and providing the resources needed to succeed in a rapidly evolving tech market.

As a Customer Support Specialist, you will be instrumental in assisting customers with their inquiries, resolving technical issues, and ensuring a positive interaction with our products and services. You will work closely with product, engineering, and sales teams, leveraging your problem-solving skills and communication expertise to provide timely and effective solutions. This role demands a proactive individual who is patient, detail-oriented, and thrives in a fast-paced, customer-centric setting.

Key Responsibilities:

• Provide primary customer support via multiple channels, including phone, email, and live chat, addressing inquiries and resolving issues promptly and professionally.
• Troubleshoot technical problems, guide customers through solutions, and escalate complex issues to senior support or engineering teams when necessary.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Educate customers on product features, functionalities, and best practices to maximize their experience and foster product adoption.
• Collaborate with internal teams to identify recurring issues, provide customer feedback, and contribute to product improvement initiatives.
• Maintain a high level of customer satisfaction by delivering empathetic, efficient, and personalized support.
• Stay updated on new product releases, features, and support policies to provide accurate and relevant information.
• Contribute to the development and improvement of knowledge base articles and FAQ resources for customer self-service.
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Participate in ongoing training and professional development to enhance product knowledge and support skills.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
• Minimum of 2 years of experience in a customer service or helpdesk role, preferably in a technology or software environment.
• Excellent verbal and written communication skills, with a clear and professional demeanor.
• Strong problem-solving and analytical skills, with the ability to diagnose and resolve technical issues.
• Proficiency in using CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Empathy, patience, and a genuine desire to help customers.
• Basic understanding of software applications and web technologies.

What We Offer:
Our client offers a comprehensive benefits package designed to support your overall well-being, including competitive hourly wage, health, dental, and vision insurance, paid time off, professional development opportunities, and a vibrant, inclusive workplace culture. Join a team where your contributions are valued and you can directly impact customer success.

Application Process:
If you are a driven and passionate individual ready to take on a challenging yet rewarding role, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.

Our client is seeking an enthusiastic and customer-focused Customer Support Specialist to join their vibrant team in Austin, Texas, US . This role is essential for providing exceptional support to our valued customers, resolving inquiries efficiently, and ensuring a positive experience. We are looking for someone with excellent communication skills, a problem-solving mindset, and a genuine desire to help others.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical issues or service-related problems.
• Provide accurate information about products, services, and policies.
• Escalate complex issues to appropriate departments when necessary.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Educate customers on self-service options and troubleshooting steps.
• Identify opportunities to improve the customer experience and contribute to process enhancements.
• Collaborate with internal teams to ensure seamless service delivery.
• Follow up with customers to ensure satisfaction and resolution of their issues.
• Handle customer complaints with patience and empathy.

Qualifications:

• High school diploma or equivalent; some college coursework preferred.
• Minimum of 1-3 years of experience in customer service or helpdesk support.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
• Ability to multitask, prioritize, and manage time effectively.
• Patience, empathy, and a positive attitude.
• Ability to work independently and as part of a team in a fast-paced environment.
• Technical aptitude and ability to learn new systems quickly.
• Flexibility to work various shifts, including some evenings or weekends, if required in Austin, Texas, US .

Our client offers a competitive hourly wage, comprehensive benefits package, and opportunities for career growth within a supportive and collaborative work environment. Join a company in Austin, Texas, US that values its employees and is committed to delivering outstanding customer satisfaction. We invest in training and development to help you succeed and grow with us.

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

This is a Remote role (Call Center)

• Full-Time: Mon- Fri 8:00am-4:30pm EST

• Comfortable working in a high-volume production environment.

• Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status

• Documenting information in multiple platforms using two computer monitors.

• Proficient in Microsoft office (including Word and Excel)

We offer:

Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor

Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)

Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

The estimated base pay range per hour for this role is:

$15—$18.32 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at . We will review your request for reasonable accommodation on a case-by-case basis.

For more information about how we collect and use your data, please review our Privacy Policy ( .

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
This is a Remote role (Call Center)
- Full-Time: Mon- Fri 8:00am-4:30pm CST
- Comfortable working in a high-volume production environment.
- Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
- Documenting information in multiple platforms using two computer monitors.
- Proficient in Microsoft office (including Word and Excel)
We offer:
Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
The estimated base pay range per hour for this role is:
$15-$18.32 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at . We will review your request for reasonable accommodation on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy ( .