62 Technical Support jobs in Salt Lake City

Job Description

Under the direction of the Salt Lake City, UT Kawneer Service Center Manager, the Customer & Technical Support Coordinator is essential in creating a positive customer experience by being the liaison between the customer, the manufacturing process and the sales professionals.

The main job functions will include responsibilities related to manufacturing takeoffs, door hardware analysis, processing purchase orders for fabrication, pricing verification, customer service/problem resolution and data maintenance.

Responsibilities

Essential Job Functions:

The CSC functions include but are not limited to:

• Delivering exceptional customer service through receiving and processing orders accurately and in a timely fashion
• Must have knowledge and utilization of basic measurement tools (i.e. tape measure, ruler, scale)
• Ability to read architectural drawings or the willingness to learn
• Demonstrate basic knowledge of products and pricing
• Addressing and taking initiative in following up on customer inquiries
• Resolve discrepancies found on customer orders and proactively facilitate the communication between departments for resolution
• Collaborate and maintain communications with Sales Representatives on customer-related issues
• Maintain statuses on assigned customer open order reports
• Continually determine job urgency and priorities to satisfy customer requirements, escalating issues to management as required
• Use problem solving ability to contribute, suggest and/or improve work flows, procedures, etc.
• Using computer proficiency to quickly and accurately enter data
• Adhere to company policies, procedures and system documentation
• Working interactively with fabrication supervisors and other internal customers, to provide accurate & efficient instructions for custom fabrication of aluminum extrusions for doors and frames
• Assist with other related duties as assigned or required

Job responsibilities:

• Successfully interact with other service centers and plants
• Contribute to continuous improvement activities as needed or assigned
• Ensure orders maintain internal schedule to keep pace to be on time to the customer
• Work closely with team members to ensure completion of daily tasks

Actively engage in safety of self and others at the facility, including holding customers and contractors responsible for best in class safety

Qualifications

Basic Qualifications

• Minimum high school diploma or equivalent from an accredited institution
  
  Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position

Preferred Qualifications

• A drive for excellence in customer service.
• Ability to understand instructions, short correspondence, and memos.
  Excellent interpersonal skills; effectively communicate in writing as well as verbally when presenting information in one-on-one and small group situations to customers, and other employees of the organization.
• Proficiency with Microsoft Office Suite software as well as an ability and willingness to learn proprietary software quickly.
• Professional demeanor and strong work ethic.
• Superior time management, detail oriented, and strong organizational skills.
• Ability to read/understand Architectural Drawings, Details, and Specifications
• 2 years of Material Takeoff/Estimating experience either in construction or manufacturing
• Bachelor's degree or in pursuit of bachelor's degree is preferred, with a concentration in math, and technology
• Strong experience with aluminum door and frame fabrication including custom hardware applications
• KaluCAD & JD Edwards experience is a plus

About Us

Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build.

We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders.

At Arconic, we:

Act With Integrity : We lead with respect, honesty, transparency and accountability.

Safeguard our Future : We protect and improve the health and safety of our employees, communities and environment.

Grow Stronger Together : We cultivate an inclusive and diverse culture that advocates for equity.

Earn Customer Loyalty : We build customer partnerships through best-in-class products and service.

Drive Operational Excellence : We pursue continuous improvement through innovation, agility, people development and collaboration.

Create Value : We achieve success by generating and growing value for our stakeholders.

United States EEO Statement: Arconic Corporation is an equal opportunity employer. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

About the Team

The Salt Lake City, UT Service Center is located in West Valley City, about 20 minutes from Downtown Salt Lake. It consists of the communities of Chesterfield, Granger, Redwood, and Hunter.

West Valley City is located in an area filled with notable history and various entertainment options, including the Maverik Center and the USANA Amphitheatre. It offers excellent proximity to SLC International Airport as well as ample dining and shopping.

Salt Lake City, Utah, sits in a mountain bowl, with immediate access to all forms of adventure: four world-class ski resorts 45 minutes from Salt Lake International Airport (with 10 more outside city limits); a lineup of slanty canyons to the east with a hundred options for hiking, biking, climbing and camping; a Great Salty Lake to the west for boating and floating.

Technical Support | Salt Lake City, Utah, United States

Position: Technical Support

Location: Salt Lake City, UT 84120

Duration: 3+ Months Contract

Pay Rate: $15.54/hr on W2

Hybrid Schedule:

Expected in-office days: 3 times a week

Expected remote days: 2 times a week

Daily working hours: The schedules can fall anywhere from 6am-7pm EST sun-sat.

Job Profile Summary:

• Advises and assists users over the telephone, email or chat to resolve incidents related to hardware, software, network connectivity and peripherals.
• Screens, diagnoses, researches, and resolves user issues. Maintains passwords, data integrity and file system security for the desktop environment.
• Provides onboarding support of new associates, including laptop and/or desktop configuration, system access and security clearances. Documents service requests and dispatches orders to support groups for problem resolution.
• Provides quick response to ensure maximum uptime of all users and to meet or exceed Service Level Agreements (SLAs)

Key Responsibilities:

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.

**Position Title: Customer Service Technical Support Administrator**
**Location: Remote**
**Company Summary** **:**
At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology-and each other to surpass these boundaries-we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.
Pearson's Online & Blended Learning K-12 group provides high-quality, highly accountable online education solutions to schools, school districts and students in grades K-12. It serves families and schools with a variety of digital learning and online school solutions including Connections Academy, International Connections Academy, and Pearson Connexus. In 2017, it will deliver online learning to over 400,000 students in the U.S. and 48 countries. The group, formerly known as Connections Education, is based in Columbia, Maryland and has been named a "Top Workplace" by the Baltimore Sun for three consecutive years and a "Best Place to Work" by Baltimore magazine. Recognized for its outstanding curriculum, high-quality teachers and leadership, Pearson Online & Blended Learning is committed to expanding quality education through technology and helping students achieve both academic and personal success.
**Department Summary:**
The Customer Support department is part of the Pearson Global Service and Support team and serves as the primary point of contact for Pearson Online & Blended Learning families, and school staff. Through multi-channel support streams, we provide general program information, enrollment support, password reset assistance, and account changes. In addition, we provide escalation assistance, process guidance to tier 1 support agents, workforce management, and quality and training support to Family Support groups.
**Position Summary** **:**
The Service Desk Tech 1, School Technical Support is an hourly position with 2 Shift Options; determined at a later time between the hours of 8am-6pm EST. Agents will work remotely, providing technical support services to school teachers and staff; as they set up and use our technology from initial startup, troubleshooting, and virus/spyware removal to resolution of software, hardware, printer, and network issues.
**Responsibilities** **:**
+ Troubleshoot and resolve software, hardware, printers, and network issues by listening to the user and asking appropriate questions to build a solution.
+ Log all calls using our in-house call tracking system, creating detailed, accurate entries and escalate when necessary.
+ Specify user problems and provide a detailed solution to resolve each issue.
+ Act as liaison for application problems between users and developers.
+ Assist in the collection of data for identifying user requirements that may result in future system development or training.
+ Keep current with the development of our ever-changing applications.
+ Document products, processes or problems in detail and suggest improvements or solutions.
+ Work with manager to investigate and implement ways of deflecting calls and increasing self-service.
+ Work occasional additional hours, 2nd shift, and/or weekends when necessary.
+ Work to perform other duties that may be necessary for the organization, including manual labor. (Staging materials, packing, inventory, delivery).
+ Projects - supports continuous improvement initiatives.
+ Other duties as assigned.
**Requirements** **:**
+ Ability to manage stressful situations in a calm, courteous, and efficient manner.
+ Strong working knowledge of?Windows 10/11 and Office 365.
+ Strong remote troubleshooting and working knowledge of High-Speed connections (DSL/Cable-Modem) and TCP/IP.
+ Working knowledge of Bomgar or comparable remote support tool.
+ An understanding of DHCP, DNS, and Active Directory.
+ Strong troubleshooting and working knowledge of consumer networking devices, wireless devices, Windows file and share permissions, and network printing issues.
+ Experience with Google Apps for Education and Business.
+ Continually updating and optimizing support process and documentation.
+ Ability to make quick and clear decisions in accordance with Connections Academy policy.
+ Meet all deadlines while paying attention to details.
+ Organize, prioritize and multi-task while managing users' expectations.
+ Work effectively as a team member, as well as independently.
+ Problem-solving methodology.
_Applications will be accepted through 23rd July 2025. This window may be extended depending on business needs._
1175855
**Job:** Infrastructure and Cloud Operations
**Job Family:** TECHNOLOGY
**Organization:** Virtual Learning
**Schedule:** FULL_TIME
**Workplace Type:** Remote
**Req ID:** 20255
#location

Customer Service Technical Support Representative

Cricut makes smart cutting machines that work with an easy-to-use app, an ever-growing collection of materials, and crafting essentials to help you design and personalize almost anything custom cards, unique apparel, everyday items, and so much more.

We believe everyone is born creative. We're a diverse tapestry of thinkers, dreamers, givers, DIYers, handi-workers, artisans, and forever and always architects of things.

At Cricut, we place the power of handmade into the hands of all. We give you beautiful, easy-to-master tools so you can make something unique, remarkable, perfect. We surround you with ideas, community, inspiration, and encouragement to take your creativity further than you ever imagined. And as a community, we celebrate the exhilarating act of making every single day.

So, make that handcrafted card that feels like a hug. Design a shirt for fun, for family, or for a full-blown business. Craft with a passion or for a purpose. Make something big and bold, itsy-bitsy, amazingly ambitious, or just plain silly. Whatever you make, just make your heart out. Because here's the remarkable truth: When we all make together, we make all things possible.

Let's Make!

Job Description

This position is local hire, fully in-office five days a week.

We are now accepting candidates to join our world-class Member Care Representative team located in South Jordan, Utah. We are primarily a call center with the potential for email and chat as appropriate. We are immediately hiring.

• Work Schedule: In-office; Monday - Friday.
• Shift Schedules: We are hiring for 2 shifts as dictated by business need:
• 8 hours, Monday - Friday between the hours of 7am - 3:30pm ~ or ~
• 8 hours, Monday - Friday between the hours of 10am- 6:30pm
• (Based on volume we may require future work on the weekends and holidays with appropriate notice and compensation (where applicable)).
• Training Schedule: Required training is onsite daily, Monday - Friday 8am 5pm for up to four weeks before being assigned a regular schedule.

Role Description:

• A Member Care Representative is responsible for providing a basic to intermediate level of technical and care support for customer inquiries about Cricut products, software and services.
• Each representative is expected to ensure "world class" service principles and guidelines are utilized on every contact. These include but are not limited to, appropriate greetings, hold protocols, accuracy of information delivered, appropriate customer and product verification, etc.
• Cricut prides ourselves for exceptional service to our members. Our representatives ensure excellence in EVERY customer interaction.
• Representatives are expected to continually increase their knowledge and understanding of Cricut's products, software and services by utilizing the tools and resources provided to answer member questions.
• Representatives provide support for hardware and software technical issues, including drivers, antiviruses, etc.
• The ideal candidate possesses a basic understanding of troubleshooting Windows, Mac, iOS and Android operating systems.
• Representatives demonstrate patience and the ability to effectively communicate with customers at all levels of technical proficiency while providing unparalleled courtesy.
• Representatives assist our members by offering creative solutions to each unique customer situation.

Core Duties:

• Provide service to Cricut inbound customer inquiries regarding Cricut products, hardware, software and services (primarily voice with potential for email and chat)
• Document and escalate to internal and external teams as required to support complex support issues/requests
• Reply to service tickets promptly and in accordance with established guidelines
• Accurately maintain associated data, files and records regarding technical support incidents
• Manage individual work to provide exceptional member satisfaction
• Achieve all performance standards including service ticket SLA, handle time, quality, productivity, attendance, professionalism, etc.
• Engage members by offering education on additional products or services to further enhance the customer experience
• Provide how to information and knowledge to members using our crafting products
• Demonstrate proficiency with all Cricut products through on the job training
• Effectively communicate and simplify technical terms for members while troubleshooting products of a creative, technical or mechanical nature
• Remain engaged with members through proper tone of voice demonstrating a sincere interest in helping members to understand how to use our products and services to meet their individual needs

Qualifications

Requirements:

• One or more years working: a) as a high touch, face to face customer service role b) in a call/contact center c) as a customer service representative where technical support or trouble shooting is a primary job function

Required Technical Experience:

• Windows and MacOS: Intermediate knowledge of Windows and Mac operating systems with above average provable experience troubleshooting hardware and software issues
• Android and IOS: Intermediate troubleshooting capability for iOS and Android phones or tablets with above average provable experience troubleshooting hardware and software issues
• Ability to accurately type 40+ wpm
• Competent diagnosing basic to intermediate technical issues involving software applications and interfaces

Required Customer Care & Communications Experience:

• Provable experience resolving customer related issues, inbound and/or outbound inquiries, returns, and diffusing escalated issues, etc.
• Demonstrate sound interpersonal skills and a commitment to provide accurate information to members regarding Cricut's products and services
• Ability to navigate difficult conversations and de-escalate tense interactions with professionalism and empathy
• Ownership of the situation from introduction through resolution.
• Upper-Intermediate or Advanced spoken and written English (USA) at a native or professional level (at least a B2 (Upper Intermediate) or C1 (Advanced) CEFR level).

Preferred Qualifications

Multi-Lingual Candidates: We are additionally seeking candidates who have proficiency in English as well as French, Spanish or Portuguese! If you have one of these languages, please make a clear note of it in your cover letter or online application (you are given a space to write a message to the hiring team).

• You should speak and write these languages with a native or professional (B2 level or better) to be considered a multi-lingual candidate.
• Experience using Cricut Products
• A passion for any type of crafting

Additional Information

We've got you covered

At Cricut, we take care of our people. Enjoy competitive Medical, Dental, and Vision coverage, a 401(k) match, generous PTO, and a yearly lifestyle stipend to support your wellness and passions. You'll also get exclusive employee discountsand best of all, you'll be surrounded by some of the most talented and creative individuals out there.

A Quick Note Before You Apply

Cricut is in a powerful chapter of transformation. We're evolving fastrefining our strategy, growing our teams, and raising the bar across the board. This is an incredible opportunity for the right kind of personbut it's not for everyone.

We're looking for A-playerspeople who don't just meet expectations, but consistently exceed them. If you thrive in dynamic environments and find joy in turning challenges into momentum, keep reading. Here's what makes someone a great fit for this role (and for this moment at Cricut): You have a bias for urgency. You don't wait for perfect clarity to take actionyou start, learn, and adjust. You believe that speed matters, especially when paired with thoughtfulness. You ask: "What can move forward today?" and push past inertia. You set high standardsespecially for yourself. You're proud of your work and protective of your reputation. You take ownership, deliver quality, and don't cut corners. You hold yourself accountable without waiting to be asked. You stay focused when things are moving fast

Location:

Remote, United States

Employment Type:

FullTime

Location Type:

Remote

Department

Customer Solutions

Compensation:

$106.2K - $124.7K - Offers Equity

At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click here ( .

Overview

We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

About the Role:

We're looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent's enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow - whether you're just starting out in your career or managing a large team, you'll be amazed at the magnitude of your impact.

What You Will Do:

• Working with customers to resolve a wide range of issues with their Confluent deployments

• Contributing to process development - we're a small team, so we're looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture

• Communicating with our Engineering team to provide real-time product feedback from the field

• Improving product documentation and authoring knowledge base articles

• Creating and reviewing product demos and internal tooling

• Working closely with the team behind Apache Kafka!

What You Will Bring:

• Excitement in learning about streaming data and becoming a domain expert in the Confluent Data Stream Platform

• Strong debugging skills for troubleshooting and resolving issues related to external or integrated software systems provided by third parties.

• Proficiency in Java or Scala

• Experience in diagnosing, reproducing and resolving customer issues

• Experience with Java, Databases, Cloud Object stores, Messaging systems, Cloud Functions is a plus

• Desire to make customers successful through direct interaction.

• Two out of these three:

• • Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)
• • Operational knowledge of Java applications (stack, jmap, etc.)
• • Experience with at least one mainstream distributed system (e.g. Kafka, Kafka Connect, Spark etc)

Ready to build what's next? Let's get in motion.

Come As You Are

Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.

We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

Job Overview

The SVP of Customer Support will lead our global Technical Support, Customer Training, and Community teams with a mandate to deliver an experience that is responsive, predictive, AI-enabled, and deeply tied to customer outcomes. Reporting to the Chief Customer Officer, this executive will define and operationalize a support strategy that reduces friction, improves resolution time, and strengthens long-term customer relationships.

You'll oversee a globally distributed organization, own P&L accountability, and collaborate cross-functionally to make support a competitive differentiator.

About Us

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities

Customer Strategy & Experience

• Define and drive a modern, scalable global support strategy that proactively addresses customer needs and delivers measurable outcomes.

• Build a culture of service excellence grounded in proactive outreach, personalized engagement, and deep customer advocacy.

• Lead executive-level escalations with speed and ownership; ensure systemic issues are resolved and learnings are shared across teams.

• Develop and oversee strategies to identify and stabilize at-risk clients, with clear action plans, accountability, and follow-through.

• Use customer sentiment, support analytics, and feedback loops to shape the future of the customer journey, including product insights and roadmap influence.

Operational Excellence & Innovation

• Architect and scale a support model that balances people, process, and AI leveraging automation, deflection, and intelligent triage to improve resolution and efficiency.

• Implement and continuously improve operational frameworks, processes, and tools to support 24/7 coverage, global consistency, and productivity at scale.

• Maintain deep understanding of iCIMS products, use cases, and integrations to ensure readiness, issue prevention, and high-quality resolution.

• Partner closely with Product, Engineering, and Enablement to evolve our support stack and digital experiences.

• Monitor and optimize key metrics including customer effort, resolution time, self-service adoption, case deflection, and cost to serve.

Team Leadership & Culture

• Lead a global organization across and foster a high-performing, inclusive, and growth-minded culture.

• Hold leaders accountable to both performance and engagement metrics; ensure team members are equipped to deliver value in every customer interaction.

• Partner with HR and Talent to scale hiring, onboarding, and learning programs that align with business needs and customer expectations.

Financial & Cross-Functional Leadership

• Own and manage the Customer Support P&L, aligning budgets, forecasts, and workforce planning with company goals.

• Partner with Sales, Customer Success, Relationship Management, and Finance to ensure seamless coverage models, aligned messaging, and strong retention results.

• Translate strategic goals into operational execution plans with clear milestones, accountability, and metrics that roll up to business outcomes.

• Apply market and industry best practices to ensure iCIMS remains competitive in our customer engagement and support model.

Qualifications

• 15+ years of progressive leadership experience in global customer support or technical services roles.

• Proven track record leading and scaling global enterprise SaaS support operations, with full P&L accountability

• Deep expertise in AI-enabled support, automation, and digital transformation across the customer lifecycle

• Strong analytical and strategic skills; adept at translating data into actionable customer and business outcomes

• Demonstrated success building high-performing, inclusive teams and leading through organizational change

• Experienced cross-functional collaborator with Product, Engineering, Sales, and Finance to drive aligned, customer-centric strategies

• Exceptional communication and executive presence, with the ability to influence stakeholders at all levels

• Passion for customer advocacy and ongoing service innovation

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at .

Compensation and Benefits

We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.

The anticipated pay range for this position is $200,000-$270,000 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Additional compensation may include bonuses or other benefits, as applicable.

Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here:

Details

Open Date 07/07/2025

Requisition Number PRN42365B

Job Title Technical Support Analyst

Working Title Technical Support Analyst

Job Grade E

FLSA Code Computer Employee

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

VP Area Academic Affairs

Department 00062 - School of Computing

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 39300 to 72700

Close Date 08/01/2025

Priority Review Date (Note - Posting may close at any time) 07/21/2025

Job Summary

Reviews, analyzes, and evaluates information technology systems operations. Determines user needs and requirements and recommends ways to improve systems. Serves as primary point of contact between users and engineering/development staff.

Responsibilities

Creating specifications for new computer builds and handling the assembly of equipment. Inventory tracking and purchasing of new equipment. Maintenance of computer hardware, equipment racks, UPS systems and power distribution equipment. Troubleshooting hardware issues, including physical networking. Creation and maintenance of related documentation.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Requires an associate degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) and 2-5 years of experience in the field or in a related area.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at ( for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at ( or ( or University Human Resource Management at ( if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at:

Online reports may be submitted at oeo.utah.edu

This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

About NexHealth

Our healthcare system is frustratingly analog. When you live in a world of one-tap car rides, meal delivery, and unlimited streaming, why do you have to call to schedule an appointment with a doctor and are still handed a clipboard to fill in a form? NexHealth's mission is to accelerate innovation in healthcare. We're doing this by connecting patients, doctors, and developers. We're the first to fully automate the integration with health record systems, paving the way for a new generation of disruptive health-tech companies

Here's some of what we've accomplished:

1. $125M Series C at $1B valuation
2. Manage more than 38 million patient records
3. 100% + annual revenue growth
4. Top 10% of Inc. 5000 (2022)

Customer Success at NexHealth

Join a high-performing team driven by our mission to accelerate health-tech innovation. As a Technical Support Engineer , you will be on the front lines -helping resolve technical issues and guiding them toward more efficient, successful operations.

This role is a launchpad for broader opportunities in our fast-growing startup. You'll gain cross-functional exposure by collaborating with teams in product, engineering, account management, and onboarding. Every challenge you overcome builds the skills needed for career advancement and future leadership within our Customer Success organization.

About Our Team:

• Problem-Solving is in our DNA: We embrace complexity and thrive on solving challenging problems with innovative solutions.
• Cutting-Edge Technology: We leverage the latest AI-driven tools to support our customers and streamline internal workflows.
• Team Sport Philosophy: We all help each other with tough problems, knowing that when everybody succeeds, we all succeed. Our structure includes both individual KPIs as well as team goals to ensure collective achievement and shared success.
• Strategic Consultants: As experts on our platform, we consult with our customers and advise on best practices to improve their business operations.

What You'll Do:

Customer Engagement: Interact with customers via phone, email, and chat to understand and resolve technical inquiries and issues. Technical Troubleshooting: Engage in real-time problem solving, providing creative product solutions for medical and dental customer workflows. Product Guidance: Offer step-by-step assistance to help customers configure and make the most of our SaaS product. Training & Adoption: Deliver ad-hoc training sessions to drive product adoption and enhance operational efficiency. Consultative Support: Advise customers on best practices to improve their business operations.

What You'll Bring:

• Analytical Mindset: A passion for solving complex problems creatively.
• Experience: Minimum of 3+ years in a professional setting, bonus for technical experience.
• Startup Spirit : A strong desire to be part of a high-growth startup environment.
• Communication Skills: Excellent verbal and written communication skills with high attention to detail.
• Educational Background: BS degree from a top university (or equivalent experience).

NexHealth Values

• Solve the customer's problems, not yours When making decisions, think from the perspective of the customer. It's easy to make decisions that make our lives simpler, but not the customers.
• Do the things others are not willing to do As a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace.
• Take ownership Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses.
• Say what's on your mind, with positive intent Be direct, proactive, transparent, and frequent in your communication.
• Default trust As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster.
• Think in first principles We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask "why" to validate our assumptions.

Benefits

• Competitive salary plus equity
• Commuter benefits
• 401K
• Full Medical, Dental and Vision
• Unlimited PTO

Summary/Objective

The technical support associate responds to telephone, written, or Internet-based inquiries of both basic and complex technical nature supporting the company's wireless hardware and software products. Associate will be working directly with company's direct customers and various partners (OEM, VAR, SI). Analyzes both routine and non-routine problems with wireless equipment, software applications, and network performance to identify problem root cause and recommend corrective action.

Many support calls are routine but some may require deviation from traditional answers. Recommends solutions to customer questions which may require follow-up or escalation to a higher level of expertise. Handles situations which require adaptation of response or research according to unique customer situations. May orient, train, and support other Monnit employees. Maintains log of problems so recurring problems can be reported to both hardware and software engineering departments.

Job Responsibilities

- Take support calls, online chats from customers (often times multi-tasking)

- Responding to customer questions via email and ticketing system

- Following trouble shooting steps with customers to determine issues

- Updating customer accounts

- Explaining and support features about software

- Troubleshooting network issues as it pertains to specific Monnit products

- Escalating customer's issues to engineering as needed

- Write support articles as required

Skills/Qualifications

• Maintain a clean, courteous and professional demeanor
• Physically able to sit long hours in front of a computer taking phone calls
• Have great communication skills both written and verbal, and can read and write the English language well
• Have a high level of knowledge working with computers, routers, switches and cellular network
• Possess a good understanding of networking and internet addressing.
• A basic understanding of how radio frequencies work
• Have a minimum of two years previous customer service experience
• Previous call center experience, preferably in a technical support capacity
• Proficiency in typing at least 30WPM is required (you will be required to take a typing test)
• Ability to navigate software applications and operating systems
• Provide exceptional customer service
• Integrity, honesty and punctuality are expected
• Highly driven with an execution focus and strong sense of urgency

Tools Knowledge

On the job training will be provided.

Should be proficient with MS Office products (Excel, Word, PowerPoint, Outlook) and operating systems, shipping program experience such as FedEx, UPS and USPS online is beneficial but not required. Knowledge of CRMs is useful (Sales Force knowledge a plus) but not required.