Desktop Support I
Melbourne, Florida
Calvary Chapel Fellowship of Melbourne
Posted 11 days ago
Job Viewed
Job Description
Job Description
Reports to: Assistant Director, IT
FLSA status: Hourly (non-exempt)
Hours per week: 40 hours, Full-time
Campus: Melbourne
We exist to glorify God by being a loving community where people are saved, set free, discipled, empowered, and sent out to fulfill their God-given calling.
Job Summary:
This position is responsible for handling low-level support of service requests for Calvary Chapel, setup, removal and maintenance of end user workstations, Wednesday and weekend service needs, and meeting company and user requirements.
Essential Duties and Responsibilities:
Efficiently handle support requests via telephone, email, helpdesk ticketing system, and in-person, ensuring timely resolution of technical issues (Proverbs 16:3)
Deliver friendly, courteous, and high-quality IT support to all users, including staff and volunteers (Colossians 4:6)
Prioritize, identify, and escalate help desk tickets as necessary to ensure prompt resolution
Accurately document actions taken during ticket resolution and ensure issues are resolved efficiently (1 Corinthians 14:40)
Function as a productive part of the church staff, attending staff meetings and contributing to team goals (Ephesians 4:3)
Other duties as assigned by supervisor (Colossians 3:23)
Job Skills and Competencies:
Must have good technical understanding and ability to pick up new tools quickly
Computer Skills
Windows 11 basic troubleshooting
Maintain confidentiality of all personal and company information
A+ Certification preferred
Possess excellent writing and language skills; ability to effectively communicate information and ideas in written and graphical format
Efficient task switching ability
Ability to work independently and/or as part of team
Attention to detail
Basic troubleshooting of LAN/WAN
Basic printer troubleshooting
Desire to learn new tasks
Other Qualifications:
Calvary Chapel must be your home church with regular attendance
Keep the ministry in the forefront of all you do, with a servant heart and optimistic attitude
(Philippians 2:3)
Conduct yourself in a manner that reinforces the core values and mission of Calvary Chapel and agree to our Statement of Faith
Function as a productive part of the church staff and attend staff meetings in coordination with direct supervisor
Demonstrate a mature, ongoing personal relationship with Jesus through spiritual and moral integrity
Strong commitment to the vision and mission of Calvary Chapel Melbourne (John 13:34-35)
Fruit of the Spirit is consistently displayed in your life, as a reflection of Gods love to colleagues and visitors (Galatians 5:22-23)
Job Description
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Reports to: Assistant Director, IT
FLSA status: Hourly (non-exempt)
Hours per week: 40 hours, Full-time
Campus: Melbourne
We exist to glorify God by being a loving community where people are saved, set free, discipled, empowered, and sent out to fulfill their God-given calling.
Job Summary:
This position is responsible for handling low-level support of service requests for Calvary Chapel, setup, removal and maintenance of end user workstations, Wednesday and weekend service needs, and meeting company and user requirements.
Essential Duties and Responsibilities:
Efficiently handle support requests via telephone, email, helpdesk ticketing system, and in-person, ensuring timely resolution of technical issues (Proverbs 16:3)
Deliver friendly, courteous, and high-quality IT support to all users, including staff and volunteers (Colossians 4:6)
Prioritize, identify, and escalate help desk tickets as necessary to ensure prompt resolution
Accurately document actions taken during ticket resolution and ensure issues are resolved efficiently (1 Corinthians 14:40)
Function as a productive part of the church staff, attending staff meetings and contributing to team goals (Ephesians 4:3)
Other duties as assigned by supervisor (Colossians 3:23)
Job Skills and Competencies:
Must have good technical understanding and ability to pick up new tools quickly
Computer Skills
Windows 11 basic troubleshooting
Maintain confidentiality of all personal and company information
A+ Certification preferred
Possess excellent writing and language skills; ability to effectively communicate information and ideas in written and graphical format
Efficient task switching ability
Ability to work independently and/or as part of team
Attention to detail
Basic troubleshooting of LAN/WAN
Basic printer troubleshooting
Desire to learn new tasks
Other Qualifications:
Calvary Chapel must be your home church with regular attendance
Keep the ministry in the forefront of all you do, with a servant heart and optimistic attitude
(Philippians 2:3)
Conduct yourself in a manner that reinforces the core values and mission of Calvary Chapel and agree to our Statement of Faith
Function as a productive part of the church staff and attend staff meetings in coordination with direct supervisor
Demonstrate a mature, ongoing personal relationship with Jesus through spiritual and moral integrity
Strong commitment to the vision and mission of Calvary Chapel Melbourne (John 13:34-35)
Fruit of the Spirit is consistently displayed in your life, as a reflection of Gods love to colleagues and visitors (Galatians 5:22-23)
Apply Now
0
Junior System Admin With Help Desk Leadership Experience
33481 Sebastian, Florida
Windward Risk Managers
Posted 6 days ago
Job Viewed
Job Description
Job Details
Job Location
Corporate Office - Boca Raton, FL
Position Type
Full Time
Description
** This position will report daily to our corporate Headquarters in Boca Raton, Florida. **
Position Summary
We are seeking an accomplished IT Help Desk Supervisor to provide strategic leadership for our technical support team while collaborating extensively with our Systems, Network, and Database departments. This position offers an exceptional opportunity for an experienced IT professional to advance their career through cross-functional expertise development in a dynamic enterprise environment.
The ideal candidate will demonstrate both technical proficiency and management excellence, overseeing daily help desk operations while building effective partnerships across specialized IT disciplines. In this role, you will drive operational excellence through process optimization, team development, and the delivery of exceptional technical support services that enable business success.
Key Responsibilities
Technical Leadership & Operational Excellence
Strategic Help Desk Management:
Required Education and Experience:
Job Location
Corporate Office - Boca Raton, FL
Position Type
Full Time
Description
** This position will report daily to our corporate Headquarters in Boca Raton, Florida. **
Position Summary
We are seeking an accomplished IT Help Desk Supervisor to provide strategic leadership for our technical support team while collaborating extensively with our Systems, Network, and Database departments. This position offers an exceptional opportunity for an experienced IT professional to advance their career through cross-functional expertise development in a dynamic enterprise environment.
The ideal candidate will demonstrate both technical proficiency and management excellence, overseeing daily help desk operations while building effective partnerships across specialized IT disciplines. In this role, you will drive operational excellence through process optimization, team development, and the delivery of exceptional technical support services that enable business success.
Key Responsibilities
Technical Leadership & Operational Excellence
Strategic Help Desk Management:
- Direct all technical support functions including request prioritization, resource allocation, and escalation management.
- Deliver comprehensive support for both on-site and remote employees across all technology platforms while analyzing performance metrics to optimize service delivery and demonstrate quantifiable business impact.
- Act as the last point of escalation for Help Desk incidents, offering advanced technical guidance and resolution.
- Provide both technical leadership and management oversight to the Help Desk team, ensuring efficient and effective service delivery.
- Establish and maintain best-practice policies, procedures, and knowledge management systems.
- Provide hands-on technical leadership and management oversight to the Help Desk team, delivering efficient service while fostering team growth through training, performance coaching, and career development. Collaborate cross-functionally to manage user lifecycles and ensure smooth technology deployments.
- Lead Help Desk initiatives including hardware/software implementations and cross-functional projects with disciplined planning and execution.
- Monitor service level metrics, develop targeted improvement strategies, and deliver executive reporting that drives continuous enhancement of support services and operational efficiency.
- Partner closely with Systems, Network, and Database teams to implement integrated solutions that advance enterprise technology capabilities.
- Coordinate technical requirements, escalation protocols, and service transitions to ensure seamless support across technology domains.
Required Education and Experience:
- Bachelor's degree in information technology, Computer Science, or a related field preferred. Equivalent experience and certifications will be considered.
- 3-5 years of leadership experience in a help desk or technical support environment, preferably in the insurance or financial services sector.
- Strong familiarity with ticketing systems (e.g., ServiceNow, Jira) and remote support tools.
- Solid understanding of Windows OS, Office 365, Active Directory, and basic networking protocols. Experience with security and compliance tools is a plus.
- Proven ability to develop and motivate a high-performing support team.
- Excellent interpersonal skills, with the ability to communicate complex technical information clearly to non-technical staff.
- Demonstrated track record of analyzing service desk data, identifying trends, and implementing solutions that improve organizational efficiency.
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