3 Network Administration jobs in Buffalo
Information Technology Specialist 2 (NY HELPs)
Posted today
Job Viewed
Job Description
Duties Description Under the general direction of a Zone Manager or Regional Manager, the Information Technology Specialist 2 will function as general desktop support staff for End User Support within the NYS Office of IT Services (ITS). These positions will be assigned to a variety of locations in support of ITS's client agencies and may require lifting equipment weighing up to 50 pounds, intermittent travel, and some overtime.
Specific duties include, but are not limited to, the following:
•Review and respond to IT Service Management (ITSM) system incident and request tickets within designated assignment group.
•Receive and professionally and courteously address desktop support calls transferred by the Service Desk.
•Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests.
•Collaborate with counterparts within other regional areas as workload dictates.
•Install, load, and configure software and applications.
•Troubleshoot and provide technical assistance to clients.
•Obtain base knowledge in the core products used by supported clients.
•Document diagnostic steps taken to troubleshoot/resolve client issues.
•Work with other ITS groups to resolve computer-related issues.
•Install, configure, and troubleshoot Multi-function Printers and Network printers.
•Work with vendor support to resolve technical problems with agency IT equipment.
•Train and orient users on hardware and software where appropriate.
•Perform the full range of supervisory responsibilities, as applicable.
Minimum Qualifications Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.
OR
A bachelor's or higher-level degree in any field and one year of experience in information technology;
OR
60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.
OR
Two years of professional experience in information technology.
Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.
Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law.
55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply.
Please note:
•Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
•Appointment to this position is not final until all agency approvals have been granted.
NYS HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
Additional Comments Some positions may require fingerprinting.
Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
Positions located in New York City, will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
We are recruiting for 2 positions within this role.
Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
•Thirteen (13) paid holidays annually
•Up to Thirteen (13) days of paid vacation leave annually
•Up to Five (5) days of paid personal leave annually
•Up to Thirteen (13) days of paid sick leave annually for PEF.
•Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
•Eligible employees and dependents can pick from a variety of affordable health insurance programs
•Family dental and vision benefits at no additional cost
Additional Benefits
•New York State Employees' Retirement System (ERS) Membership
•NYS Deferred Compensation
•Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
•Public Service Loan Forgiveness (PSLF)
•And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
Some positions may require additional credentials or a background check to verify your identity.
Name ITS Human Resources
Telephone
Fax
Email Address
Address
Street Empire State Plaza
Swan Street Building, Core 4, Floor 1
City Albany
State NY
Zip Code 12220
Notes on Applying To apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.
Network Security Engineer
Posted 3 days ago
Job Viewed
Job Description
Description
Network Security Engineer
Hybrid Work Schedule
Buffalo, NY
Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for an experienced Network Security Engineer for our Information Technology team to join our Corporate Headquarters located in Buffalo, New York.
The Network Security Engineer will become part of a dedicated Information Technology team focusing on the overall security and operation of the network to include reviewing and recommending cost effective, efficient and secure transfer of voice and data communications to and from the infrastructure.
Merchants Insurance Group, rated A- (Excellent) with a stable outlook by the A.M. Best Company, is proud to be one of Buffalo Business First’s Best Places to Work in Western New York (2023-2025), a Fast Track company (2019-2024), and a Top Private Company (2019-2025). Merchants has been granted Ward’s 50 designation as a top-performing property-casualty insurance company for four consecutive years. In October 2024, Newsweek and Statista included Merchants Insurance Group on their first-ever America’s Most Reliable Companies list, which highlights organizations that other companies can feel confident doing business with in 2025. Of 1,500 B2B companies evaluated, Merchants was one of only 300 companies to make the list.
Merchants offers its colleagues a Hybrid work schedule. The Hybrid work schedule requires 8 full days per month in the office, with the option to work the remaining days at home or in the office. This exciting Hybrid Work benefit offers colleagues a flexible work schedule with the ability to remain connected with their Merchants team and colleagues.
Essential Duties and Responsibilities include, but are not limited to:
-
Responsible for Level 2 help desk service by troubleshooting network and telecom problems with quick and appropriate resolution, identifying root cause and coordinating with vendors for outside support if necessary.
-
Provides analysis and monitoring of network infrastructure.
-
Responsible for installing and managing networking and voice equipment including but not limited to VoIP systems, Routers, Firewalls, Switches, and any other security devices necessary to guarantee the security of our environments.
-
Responsible for performing active network monitoring, security scans, performance tests, capacity planning, historical trends and baseline statistics.
-
Maintains security updates.
Qualifications & Skills:
-
Qualified candidates will have a 4 year degree or equivalent work related experience.
-
5 years progressive experience in telecommunications field maintaining medium to large infrastructure, switches, routers, VoIP.
-
Ability to plan and prioritize tasks and coordinate installations.
-
Network knowledge of Cisco routers, Cisco ASA, Cisco Firepower, Cisco switches, Cisco CUCM, RADIUS, network security or equivalents.
-
Strong organizational and time management skills.
-
Excellent verbal and written communication skills.
Merchants Insurance Group Pay information:
Merchants Insurance Group offers a competitive pay scale. The actual compensation will be determined based upon experience and other factors permitted by law. The initial pay range for this position is $64,000 - $84,000.
Merchants Insurance Group Benefits:
-
Welcoming and positive work environment.
-
Flexible work arrangements, including flex scheduling and summer hours.
-
Hybrid work schedule. The Hybrid work schedule will require 8 full days per month in the office, with the option to work the remaining days per month at home or in the office.
-
Generous paid time off package.
-
Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
-
Outstanding company bonus program.
-
Tuition Reimbursement.
And many more exciting company benefits! EOE
Qualifications
Experience
Preferred
- 5 years: 5 years progressive experience in telecommunications field maintaining medium to large infrastructure, switches, routers, VoIP.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.
Network Security Engineer
Posted today
Job Viewed
Job Description
Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for an experienced Network Security Engineer for our Information Technology team to join our Corporate Headquarters located in Buffalo, New York. The Network Security Engineer will become part of a dedicated Information Technology team focusing on the overall security and operation of the network to include reviewing and recommending cost effective, efficient and secure transfer of voice and data communications to and from the infrastructure.
Merchants Insurance Group, rated A- (Excellent) with a positive outlook by the A.M. Best Company, is proud to be one of Buffalo Business First's Best Places to Work in Western New York (2023, 2024), a Fast Track company (2019-2024), and a Top Private Company (2019-2024). Merchants has been granted Ward's 50 designation as a top-performing property-casualty insurance company for four consecutive years. In October 2024, Newsweek and Statista included Merchants Insurance Group on their first-ever America's Most Reliable Companies list, which highlights organizations that other companies can feel confident doing business with in 2025. Of 1,500 B2B companies evaluated, Merchants was one of only 300 companies to make the list.
Merchants offers its colleagues a Hybrid work schedule. The Hybrid work schedule requires 8 full days per month in the office, with the option to work the remaining days at home or in the office. This exciting Hybrid Work benefit offers colleagues a flexible work schedule with the ability to remain connected with their Merchants team and colleagues.
Essential Duties and Responsibilities include, but are not limited to:
- Responsible for Level 2 help desk service by troubleshooting network and telecom problems with quick and appropriate resolution, identifying root cause and coordinating with vendors for outside support if necessary.
- Provides analysis and monitoring of network infrastructure.
- Responsible for installing and managing networking and voice equipment including but not limited to VoIP systems, Routers, Firewalls, Switches, and any other security devices necessary to guarantee the security of our environments.
- Responsible for performing active network monitoring, security scans, performance tests, capacity planning, historical trends and baseline statistics.
- Maintains security updates.
Qualifications & Skills:
- Qualified candidates will have a 4 year degree or equivalent work related experience.
- 5 years progressive experience in telecommunications field maintaining medium to large infrastructure, switches, routers, VoIP.
- Ability to plan and prioritize tasks and coordinate installations.
- Network knowledge of Cisco routers, Cisco ASA, Cisco Firepower, Cisco switches, Cisco CUCM, RADIUS, network security or equivalents.
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
Merchants Insurance Group offers a competitive pay scale. The actual compensation will be determined based upon experience and other factors permitted by law. The initial pay range for this position is $64,000 - $84,000.
Merchants Insurance Group Benefits:
- Welcoming and positive work environment.
- Flexible work arrangements, including flex scheduling and summer hours.
- Hybrid work schedule. The Hybrid work schedule will require 8 full days per month in the office, with the option to work the remaining days per month at home or in the office.
- Generous paid time off package.
- Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
- Outstanding company bonus program.
- Tuition Reimbursement.
And many more exciting company benefits! EOE
Be The First To Know
About the latest Network administration Jobs in Buffalo !