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Aftersales Director

To ensure client satisfaction, supervise all post-marketing, budgeting, customer follow-up, and general business planning.

Ensure that company standards for the control of funds, buildings, cars and other company resources are followed.
Meet or exceed key performance indicators and targets for the service and parts departments.
Take steps to maintain, retain and improve client happiness while maintaining profitability.
Work with the team to build awareness of and implement a customer-focused environment, establishing defined objectives/targets.
Maintain strict control over the Department’s costs, inventory and budget.
Liaise with outside companies to ensure that good working relationship are formed.
Ensure that warranty procedures are handled correctly to reclaim payments owing as soon as possible.
Respond quickly to any customer complaints and ensure that they are resolved in a timely and proper manner.
Recruit, coach and evaluate team members to ensure they are performing to their full potential.
Guarantee that actions are taken to ensure that safe working method are followed and that H&S legislation is followed.
Look for ways to improve the efficiency of Service operations and boost recovery rates.

Management of people, especially in terms of team achievement. The leadership style should be visible and hands-on. A flexible approach to work and the ability to adapt and prosper in a changing environment.
To give the brand experience and always increase one’s knowledge of their products, both for themselves as well as for others.
A desire to provide the best possible service to every customer.
Competent with IT.