Acts as a go-between for a company and its target audience To build brand presence and trust, act as the brand’s voice, tone, and moderator through community support, content distribution, and digital engagement.
Positive, eager and capable of adapting to rapidly changing events.
Happy taking responsibility for problems and figuring out how to address them.
Self-assured in the use of Microsoft Office and other fundamental IT packages.
Create connections with players and industry professionals.
Engage positively in all channels as a Frontier representative.
Maintain communication between internal and external communities.
Contribute to the development and implementation of the company’s Community strategy in order to achieve business objectives.
Maintain a complete set of Community norms and policies.
Organize and participate in community-building and awareness-raising events and groups.
To increase product visibility and awareness, create and present the original videos for our channels (Twitch/YouTube/events).
Initiatives for driving participation in relevant communities are being planned and scheduled.
Plan and carry out community events to support commercial events.
Manage functional touchpoints inside the enterprise, matching advancements and requirements for the Community to evolve continuously.
Analyze community behavior to develop strategies that directly increase engagement.
Assist in the planning, design and execution of larger-scale community initiatives.
Advanced understanding of the social media and community ecosystem, including new platforms.
Knowledge of how to measure success on social and community platforms, as well as how this relates to larger commercial objectives.
Identified content optimization options to increase audience reach and engagement.
Excellent writing and vocal communication skills, with the ability to communicate with our community and internal stakeholders effectively and precisely.
Trello, Spredfast and Buffer are used to plan and schedule content.
Even when dealing with difficult comments, be able to gather and distribute community feedback internally energetically and inclusively.
Large-scale social media channel management experience on both classic and developing platforms.
Use of social media listening, publishing and analytics tools (e.g., Spredfast, Linkfluence, Sprout Social, etc.) is preferred.
Strong organizational and problem-solving skills.