Responsible for ensuring clients receive high-quality customer service. Hires and trains employees to work in the store, as well as orders inventory and resolves customer conflicts.
Begin by greeting customers.
Hire and train employees.
Motivate employees during shifts.
Check that the items are not damaged.
Ring up customers where applicable.
Listen to customer feedback/ complaints and resolve conflicts.
Ensure that sales targets are met.
Open and close the store.
Schedule regular cleaning services for the store.
Retail experience is essential.
Excellent customer service.
Outstanding interpersonal skills.
The ability to remain calm in high-stress situations.
Bookkeeping and time management abilities.
Outstanding communication skills.