Full Job Description
You have a passion for helping customers, building relationships, and
delivering extraordinary customer service. You're energetic and
enthusiastic as the face of Chase to our retail branch customers. From
a personal standpoint, you'll also have the opportunity to take
ownership of your career development through a variety of
cross-training opportunities.
As an Associate Relationship Banker in
our Branch Banking team, you'll take a lead role in delivering an
outstanding experience to Chase customers. You'll welcome and assist
customers that walk into our branches using your financial knowledge
to offer thoughtful solutions to help address their financial needs,
by opening the right accounts and products for customers contributing
to the success of the branch. You'll be making the lives of customers
easier by sharing and setting up self-service
Job
responsibilities
- Engages clients making them feel
welcomed and delivering an exceptional customer experience by acting
with a customer-first attitude
- Engages with clients that
enter the branch by making a personal connection, asking open ended
questions, and listening to make recommendations on their accounts,
financial, and complex servicing needs
- Educates clients on
the usage of technology self-service options such as leveraging the
Chase Mobile App, Chase.com, and ATMs to complete their banking needs,
whenever, wherever, and however they want.
- Meets with branch
assigned customers in person and over the phone to continue building
lasting relationships, discover financial needs, tailor products, and
offer new tools to help customers meet their consumer banking and
investment goals.
- Partners with licensed bankers, financial
advisors, mortgage bankers, and business relationship Managers to
connect customers to experts who can help them with specialized
financial needs
- Assists branches by performing branch
operations when needed, which may include acting in dual control and
assisting with maintenance of cash devices including cash vaults and
ATMs while adhering to all bank policies and procedures.
Required qualifications, capabilities, and skills
- 1+ year of experience in Retail banking sales, Financial
services sales, Consultative relationship sales role in a related
industry, with proven success in establishing new clients, deepening
customer relationships and delivering results
- High school
degree, GED, or foreign equivalent
- Operate within
established risk parameters/tolerances and meets internal/external
risk and compliance obligations, including completion of required
training
- Excellent communication skills in person and over
the phone with proven ability to tailor features and benefits of
products and services to customers with differing needs
- Ability to work branch hours, including weekends and some evenings
Preferred qualifications, capabilities, and skills
- College degree or military equivalent
- Professional, thorough, and organized with strong follow-up skills
- Exude confidence with clients when sharing product knowledge
and solutions
- Experience adhering to policies, procedures,
and regulatory banking requirements
FEDERAL DEPOSIT
INSURANCE ACT:
This position is subject to Section 19 of the
Federal Deposit Insurance Act. As such, an employment offer for this
position is contingent on JPMorganChase's review of criminal
conviction history, including pretrial diversions or program entries.
Dodd Frank/Truth in Lending Act
This position is subject
to the Dodd Frank/Truth in Lending Act qualification requirements for
Loan Originators. As such, an employment offer for this position is
contingent on JPMC's review of your criminal conviction history,
credit report, information available through NMLS, and any other
information relevant to a determination by JPMC that you demonstrate
financial responsibility, good character, and general fitness for the
position. Note that any felony conviction within the last seven years
will disqualify you from consideration for this position. Your
continued employment in this position would be contingent upon
compliance with Truth in Lending Act/Dodd Frank Loan Originator
requirements.
In addition, this position requires National Mortgage
Licensing System and Registry (NMLS) registration under the SAFE Act
of 2008. As such, upon active employment with JPMorgan Chase, you will
be required to either register on NMLS, or to update your existing
registration as necessary to grant access to and reflect your
employment with JPMorgan Chase. Your continued employment in this
position with JPMorgan Chase is contingent upon compliance with the
SAFE Act, including successful registration immediately after your
start date, and timely completion of annual renewal and required
updates thereafter.
Any information obtained during the
registration, update, and renewal processes or through NMLS
notifications may impact your employment with the firm. Any of the
completed information you provide during the Chase on-line application
process may be transferred, on your behalf, to NMLS by JPMorgan Chase.
Please carefully review the information you provide to Chase for
accuracy and consistency and with any current NMLS record, if
applicable, before submitting. Further information about NMLS and
registration requirements of registration can be found at: is a
leading financial services firm, helping nearly half of America's
households and small businesses achieve their financial goals through
a broad range of financial products. Our mission is to create engaged,
lifelong relationships and put our customers at the heart of
everything we do. We also help small businesses, nonprofits and cities
grow, delivering solutions to solve all their financial needs.
We
offer a competitive total rewards package including base salary
determined based on the role, experience, skill set and location.
Those in eligible roles may receive commission-based pay and/or
discretionary incentive compensation, paid in the form of cash and/or
forfeitable equity, awarded in recognition of individual achievements
and contributions. We also offer a range of benefits and programs to
meet employee needs, based on eligibility. These benefits include
comprehensive health care coverage, on-site health and wellness
centers, a retirement savings plan, backup childcare, tuition
reimbursement, mental health support, financial coaching and more.
Additional details about total compensation and benefits will be
provided during the hiring process.
We recognize that our people
are our strength and the diverse talents they bring to our global
workforce are directly linked to our success. We are an equal
opportunity employer and place a high value on diversity and inclusion
at our company. We do not discriminate on the basis of any protected
attribute, including race, religion, color, national origin, gender,
sexual orientation, gender identity, gender expression, age, marital
or veteran status, pregnancy or disability, or any other basis
protected under applicable law. We also make reasonable accommodations
for applicants' and employees' religious practices and beliefs, as
well as mental health or physical disability needs. Visit our FAQs for
more information about requesting an accommodation.
Equal
Opportunity Employer/Disability/Veterans
Base Pay/Salary
Mountain View,CA $25.00 - $30.29 / hour