Director, Training Services, Healthstream Enterprise Applications

Full Job Description

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare's #1 platform. We streamline everyday tasks while improving performance, engagement, and safety - fostering a workplace where people flourish, and care thrives.

Why Join Us

At HealthStream, you'll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care - a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

We're proud of our values-forward culture that offers our people:

• Mission-oriented work
  
• Diverse and inclusive culture
  
• Competitive Compensation & Bonuses
  
• Comprehensive Insurance Plans
  
• Mental and Physical Health Support
  
• Work-from-home flexibility
  
• Fitness Center Reimbursements
  
• Streaming Good time off for volunteering
  
• Wellness workshops
  
• Buddy Program for new HealthStreamers
  
• Collaborative work environment
  
• Career growth opportunities
  
• Continuous learning opportunities
  
• Inspiring workspaces to collaborate and connect with other HealthStreamers
  
• Free employee parking at our Resource Centers in Nashville, Boulder and San Diego
  

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN, Boulder, CO, and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

Position Overview

The Director, Training Services, HealthStream Enterprise Applications will oversee all current and legacy credentialing and scheduling solution training programs including web-based seminars, live training, and recorded webinars. Oversight includes the hiring and managing of a team of Customer Engagement Specialists and coordinating their efforts to support customers in transitioning from the post-sales process through onboarding and into full product adoption. The Director, Training Services, HealthStream Enterprise Applications is also responsible for setting and executing the vision for scaling delivery of our training services and ensuring training services effectively meet the needs of HealthStream clients.

Key Responsibilities

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

• Hires, onboards, and supervises Training Managers and Customer Engagement Specialists to make up the Training Services team.
  
• Independently determines project distribution and assures the timely and appropriate assignment of Customer Engagement Specialist resources to all Enterprise Applications Implementation teams.
  
• Leads regular team meetings to analyze workloads, troubleshoot common issues, and provide training and guidance to all managers and Customer Engagement Specialists.
  
• Conducts annual employee evaluations and interim evaluations, as appropriate, to give performance feedback to direct reports.
  
• Acts as an escalation point on various Implementation Projects, independently determining remediation measures or changes in strategy to ensure client satisfaction with services provided by the Training team.
  
• Proactively monitors available channels for feedback from clients and internal stakeholders to determine training needs and requirements.
  
• Works with managers and team leads to address learning issues, instruction problems, or new educational needs regarding specific employees or departments.
  
• Sets and executes vision for scaling delivery of training services and ensuring training services effectively meet the needs of HealthStream clients.
  
• Develops and analyzes reporting on team performance to provide insight and guidance for the executive leadership team.
  
• Engages productively in support of all HealthStream initiatives.
  
• Manages 3 rd party contractors including offshore resources when needed.
  
• Stays current on the activities and needs of the industry by attending regular meetings, conferences, and seminars.
  

Qualifications

Requirements

• A Bachelor's degree in related discipline.
  
• 3-5 years experience managing a team of direct reports.
  
• 3-5 years experience providing software support and/or training.
  
• Experience with the application of adult learning methodologies and techniques.
  
• Experience delivering web-based training desired.
  
• Have a demonstrated affinity for technology.
  
• Demonstrated proficiency working in a Windows software environment.
  

Qualifications

• Excellent verbal, written communication skills; professional poise.
  
• Excellent computer skills and an ability to quickly learn new software.
  
• Extremely high standards for organization and time management.
  
• Have strong interpersonal and relationship management skills with the ability to influence others to achieve desired results.
  

• Ability to coordinate efforts across various teams to create new training materials, implement new processes or technology, and uncover roadblocks to successful client education.
  
• Willingness to proactively assist others by joining client calls and owning solutions.
  
• Compelling leader, ready to be a champion of the corporate vision.
  
• Eagerness to learn new software and adopt new technology for producing effective and engaging educational materials.
  
• Ability to review and provide constructive criticism on all documentation for accuracy, proper grammar, and utility.
  
• Ready to function as part of a goal-oriented team.
  
• Ability to travel up to 20% of the time.
  

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance
  
• Paid Time Off
  
• Parental Leave
  
• 401k and Roth
  
• Flexible Spending Account
  
• Health Savings Account
  
• Life Insurance
  
• Short- and Long-Term Disability
  
• Medical Bridge Insurance
  
• Critical Illness Insurance
  
• Accident Insurance
  
• Identity Protection
  
• Legal Protection
  
• Pet Insurance
  
• Employee Assistance Program
  
• Fitness Reimbursement
  

Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.