7 Administrative Staff jobs in Buffalo

HR Administrative Assistant Job Duties: Supports human resources department by screening, testing, and interviewing applicants.

Prepares payroll by calculating pay, distributing checks, and maintaining payroll records.

Provides orientation for new employees by providing information packets, reviewing company policies, gathering withholding and other payroll information, explaining benefit programs, and obtaining signatures for documents.

Maintains human resources records for employees by recording the hiring, transfer, termination, change in job classifications, and merit increase dates as well as tracking vacation, sick, and personal time.

Administers employee benefit program including student loan, medical insurance, savings bond, and disability programs by advising employees of eligibility, providing application information, helping with form completion, verifying submission, and notifying employees of approvals.

Documents and tracks human resources actions by completing forms, reports, logs, and records.

Sets up and schedules complicated meetings for interviewees, hiring managers, employees, and department heads.

Accomplishes human resources department and organization mission by completing related results as needed.

Maximus is seeking a Clinical Administrative Coordinator to support the Illinois SALT (Specialized Assessment for Long-Term Care) and the Illinois O&A (Outreach & Assessments) programs. In this role, the coordinator will play a key part in ensuring the smooth operation of clinical assessments and day-to-day program activities. Responsibilities include answering incoming phone calls, responding to email inquiries, and managing follow-ups to ensure timely communication. The coordinator will also handle scheduling of daily clinical assessments, process and track referrals, and make outbound calls to gather information, confirm appointments, and provide support to participants and providers.

This is a fully remote position, and candidates must be willing and able to work Monday through Friday within one of the following shifts: 8:00 AM-5:00 PM CST or 10:00 AM-7:00 PM CST.

Essential Duties and Responsibilities:
- Provide customer support to internal and external customers
- Responsible for assigning and coordinating referrals for contract work to appropriate parties
- Computer data entry
- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.
- Complete assignments within established compliance standards and timelines
- Monitor multiple work queues daily to ensure cases move quickly through each process stage.
- Identify and resolve data errors
- Performs other related duties as assigned.

Required Skills/Abilities:
- Excellent written and verbal communication skills
- Excellent interpersonal and customer service skills
- Proficient in Microsoft Office Suite
- Excellent organizational skills and attention to detail
- Ability to work in a fast-paced environment
- Ability to work independently

Minimum Requirements

- High School Degree or equivalent and minimum 1 year of relevant experience, or Associate Degree
- Clinical office experience preferred

Preferred Requirement s:

- Strong oral and written communication skills

- Ability to overcome barriers and objections to program participation

- Assist with general administrative tasks to promote efficiency across the program

- Demonstrate strong organizational skills and attention to detail

- Manage multiple priorities effectively in a fast-paced environment

- Communicate clearly with a customer service-oriented approach

- Remain task-oriented and flexible

Home Office Requirements:

- Maximus provides company-issued computer equipment

- Reliable high-speed internet service

- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

- Minimum 5 Mpbs upload speeds

- Private and secure workspace

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

16.00

Maximum Salary

$

21.00

Description

• San Antonio, TX | Charlotte, NC | Miami, FL  - $48,000 - $1,000
• Atlanta, GA | Buffalo, NY | Dallas, TX | Fresno, CA  - $ 1,000 - 54,000
• Johnston, RI | Houston, TX | Minneapolis, MN- 51,000 - 55,000
• New York, NY | San Francisco, CA - 60,000 - 63,000
• Chicago, IL | Voorhees, NJ | San Diego, CA - 54,000 - 57,500
• Boston, MA | Los Angeles, CA | Piscataway, NJ - 56,000 - 59,000

• Assists in administering arbitration and mediation cases; communicates regularly with parties, party representatives, and arbitrators and mediators by telephone, email, video conferencing, and letter; performs scheduling and other administrative tasks.
• Understands and applies respective rules and procedures for administering arbitration and mediation cases, including fee and billing policies; interprets and determines their appropriate application to assigned cases.
• Maintains and updates case files, records, and documents in the online case management system (PRISM).
• Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices.
• Assists in coordinating, initiating, and administering conference calls and video conferences.
• Applies correct case fee schedules; accurately calculates and allocates billings/cancellations based on fee schedules and contractual agreements; explains fee calculations and billing processes to customers.
• Prepares and sends electronic and written communications to parties, party attorneys, and arbitrators and mediators.
• Proactively identifies case management issues and informs management; takes appropriate action to resolve them as appropriate.
• Responds to inquiries from clients, client representatives, and panelists in a timely and courteous manner; assists managers with informing and educating clients and client representatives on ADR processes.
• Provides feedback to management regarding interaction with arbitrators and mediators.
• Demonstrates regular, reliable, and predictable job attendance.
• Attends on-site and in-person meetings and training sessions.

• Proficiency in reading and interpreting various documents, including legal files, business correspondence, and procedure manuals.
• Demonstrates strong written communication skills for reports and correspondence.
• Communicates effectively verbally, both in person and via telephone, with diverse stakeholders such as customers, attorneys, arbitrators, mediators, and colleagues.
• Intermediate proficiency with Microsoft Outlook, Word and web-based case management systems.
• Intermediate proficiency in Microsoft Excel, including functions such as pivot tables, formulas, and data analysis tools to maintain, interpret and present complex data effectively.
• Experienced in data management, with the ability to organize and maintain large datasets, ensuring accuracy and efficiency in reporting and decision-making processes.
• Ability to maintain composure and professionalism when dealing with challenging situations or difficult individuals.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.