76 Application jobs in Denton

2 days ago Be among the first 25 applicants Are you ready to explore a world of possibilities? Do you want to work on innovative projects, collaborate with a dynamic and encouraging team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to crafting a workplace that looks like the world that we serve. Pay and Benefits: Competitive compensation, including base pay and annual incentive. Comprehensive health and life insurance and well-being benefits, based on location. Pension / Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The impact you will have in this role: The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to raise and resolve technical support incidents. Your Primary Responsibilities: Experience with using ITIL Change, Incident and Problem management processes. Resolve critical production issues by leading Major Incident calls, engaging proper teams, and driving root cause analysis. Tackle and debug system component(s) to resolve technical issues in sophisticated and highly regulated environments comprised of ground and cloud applications and services. Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization. Hands-on experience with Monitoring and Alerting processes in Distributed, Cloudand Mainframe environments. Knowledge and understanding of cyber security standard processes and general security concepts like password rotation, access restriction and malware detection. Give in Monthly Service Reviews (MSR) with Development partners to go over KPI metrics. Participate in Disaster Recovery / Loss of Region events (planned and unplanned) performing tasks and collecting evidence. Collaborate both within the team and across teams to resolve application issues and bring up as needed. Support audit requests in a timely fashion providing needed documentation and evidence. Plan and implement certificate creation/renewals as needed. Create, Modify and Monitor Dashboards to better catch potential issues and aide in observability. Strong ability to capture and analyze project requirements and translate them into technical specification(s). Deep understanding of all lifecycle components (code, test, deploy). Good verbal and written communication and interpersonal skills, communicating openly with team members and others. Champion a culture where honesty and transparency are expected. Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents. Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor improvements as needed. Review and update knowledge articles and runbooks with application development teams to confirm information is up to date. Validate and submit responses to requests for information from ongoing audits. Review and Complete Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed. Identify and implement automation opportunities to reduce manual effort associated with application monitoring. Partner with development teams to provide recommendations into the design and development stages of applications. Complete the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g., SNOW, Salesforce, etc.) Aligns risk and control processes into day-to-day responsibilities to supervise and mitigate risk; brings up issues appropriately. **NOTE: The Primary Responsibilities of this role are not limited to the details above. ** Qualification: Minimum of 4+ years of related experience in Distributed Application Support. Bachelor's degree preferred and/or equivalent experience. Talents Needed for Success: Solid Experience in Distributed Application Support. Hands on experience in Unix, Linux, Windows, SQL/PLSQL Familiarity working with relational databases (DB2, Oracle, Snowflake) Experience Supporting systems on Containers and Container Orchestration (Docker, Kubernetes, OpenShift) Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda) Cloud Technologies (AWS services (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgress) Scheduling Tool experience (CA AutoSys, Control-M) Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss) Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka) Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript) Proven experience with ETL tools (Informatica Datahub/IDQ, Talend) Strong problem-solving skills with the ability to think creatively. Additional Qualification (Nice to have): Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid) Mainframe scheduling (Job abends, Predecessor/Successor) The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job function. About Us With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC's subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $9 trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at or connect with us on LinkedIn , X , YouTube , Facebook and Instagram . DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind. Learn more about Clearance and Settlement by clicking here . About The Team To maintain strong alignment between IT and the business, we are bringing together all Solutions-focused teams under a unified technology organization, IT Solutions. The newly-formed IT Solutions department combines Application Development and Enterprise Application Support functions, allowing us to leverage synergies to support the Solutions business lines. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Continue with Google Continue with Google Dallas, TX 136,000 - 187,000 1 month ago Production support engineer (Amdocs Billing System) Production Support Engineer – UNIX, Scripting and AutoSys Systems Operations Engineer 3 (Production Support) Production support engineer (Amdocs Billing System) Production support engineer (Amdocs Billing System) Production support engineer (Amdocs Billing System) Dallas, TX $1 0,000.00 - 160,000.00 13 hours ago Production support engineer (Amdocs Billing System) Dallas, TX 7,900.00 - 8,900.00 11 hours ago Technology Support III - Applications Support Dallas-Fort Worth Metroplex 60,000 - 80,000 4 weeks ago Production support engineer (Amdocs Billing System) Technical Support Engineer (TSE) - Etch - (E3, Sr) We’re unlocking community knowledge in a new way. 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About the job Application Support Engineer

Job Title: Application Support Engineer
Location: Tampa, FL or Coppell, TX
Job Type: Contract to Hire
Industry: Financial Services

About the Role We are seeking a skilled Application Support Engineer with expertise in financial services and securities to join our team. This role involves ensuring the stability, performance, and continuous improvement of critical applications. You will collaborate with cross-functional teams to resolve incidents, implement automation, and support application development and deployment processes.Key Responsibilities

• Verify and validate analysis performed by team members to prevent recurrence of incidents.
• Resolve critical application alerts, production defects, and minor improvements promptly.
• Update and maintain knowledge articles and runbooks in collaboration with application development teams.
• Collaborate with internal teams to address application issues and escalate as needed.
• Respond to audit requests and provide necessary documentation.
• Execute Disaster Recovery scripts during planned and unplanned outages, ensuring Business Continuity Management (BCM) compliance.
• Identify and implement automation opportunities to reduce manual monitoring efforts.
• Provide feedback to development teams during the design and development stages of applications.
• Manage pre-production and production application code deployments and vendor application upgrades.
• Integrate risk and control processes into daily tasks to mitigate risks effectively.

• Experience: Minimum 5 years in application support or a related field.
• Education: Bachelors degree preferred or equivalent experience.
• Technical Skills:
  • Required: Java/J2EE, Oracle/SQL, IBM MQ, ITIL Processes, Splunk, Autosys.
  • Platforms: Linux/Unix, AWS.
  • Preferred: Containers (Kubernetes/Docker), IIB, Networking knowledge.
• Domain Knowledge: Finance and Securities (preferred).

• Proactively manage and resolve complex application issues, conducting thorough Root Cause Analysis (RCA) and ensuring solutions are sustainable.
• Identify and mitigate security vulnerabilities promptly.
• Work closely with other IT teams to expedite ticket resolution, emphasizing the automation of workflows through scripting.
• Manage installations, upgrades, configurations, and patching of third-party enterprise software.
• Enhance application monitoring and alerting systems to promptly identify and address issues, particularly those affecting clients.
• Document and create diagrams of complex application systems comprehensively.
• Utilize application-centric Key Performance Indicators (KPIs) to pinpoint inefficiencies, optimize processes, and support data-driven decisions.
• Innovate process improvements to minimize or eliminate high-frequency tickets.
• Engage in a diverse range of application-centric projects.
• Communicate clearly the status of issues and projects to stakeholders.
• Provide on-call support for production issues and perform periodic application maintenance and updates.
• Adhere strictly to disciplined Incident, Problem, and Change Management procedures.
• Make informed, data-driven decisions under pressure in a setting with competing priorities.
• Collaborate effectively in a team-oriented environment that is primarily onsite.

• Bachelor's Degree in Computer Science or equivalent experience.
• Strong technical proficiency; demonstrated analytical, reasoning, and problem-solving skills.
• Exceptional communication skills, adept in both verbal interactions and technical writing/diagramming.
• Highly focused on delivering an outstanding customer experience.
• 3+ years of experience in supporting enterprise software applications.
• 3+ years in supporting commercial software and IT operations, with direct DevOps involvement preferred.
• 4+ years of comprehensive IT experience across applications or desktop support, cloud or hybrid environments, Windows or Linux server administration, networking, database querying, PowerShell scripting, or report design.
• In-depth knowledge of IT best practices to maintain high availability of business-critical applications.
• Highly motivated, self-directed, and committed to excellence; a continuous learner.
• Excellent organizational skills and process orientation.
• Capable of managing multiple priorities and assignments effectively.
• Ability to work autonomously and as part of a team.

• IT certifications (e.g., CompTIA A+, MCSA, ITIL, MS Azure Fundamentals).
• Skilled in writing SQL queries.
• In-depth experience with Windows and/or Linux Server administration.
• Proficiency in PowerShell or a similar scripting language.
• Comprehensive Office 365 experience.

Job DescriptionJob Description

The Application Support Engineer will be responsible for supporting critical application alerts, resolving production defects, and implementing changes to prevent incident reoccurrence. This role requires collaboration with internal teams to address application issues and ensure up-to-date knowledge articles and runbooks. The engineer will also validate responses for audits, implement disaster recovery scripts, identify automation opportunities, and provide feedback during the design stages of applications. This position focuses on maintaining risk controls in daily responsibilities.

Company Culture and Environment

The company fosters a culture of honesty and transparency, encouraging team collaboration and open communication. Continuous learning and coaching are integral to the development of its employees.

Career Growth and Development Opportunities

The organization invests in the professional development of its employees, promoting a culture of learning and providing opportunities for individuals to coach others.

Detailed Benefits and Perks

While specific perks are not mentioned, the expectation for honesty and transparency suggests a supportive work environment that values employee contributions and teamwork.

Compensation and Benefits

Competitive hourly rate of $50
Professional development opportunities
Why you should apply for this position today

This role offers a unique chance to contribute to significant application support in a dynamic environment. Working in Coppell means being part of a collaborative team focused on innovation and excellence in application management.

Skills

Proficiency in Java/J2EE, Oracle/SQL, IBM MQ, SNOW/ITIL Process, Splunk/Autosys
Experience with Linux/Unix and AWS platforms
Knowledge of container technologies such as Kubernetes/Docker and IIB
Understanding of Finance and Securities domain is preferable
Ability to foster a culture of honesty and transparency
Strong communication skills and a proactive attitude towards learning
Responsibilities

Verify analysis performed by team members and implement necessary changes
Resolve critical application alerts and production defects promptly
Review and update knowledge articles and runbooks
Collaborate with internal teams to address application issues
Validate responses for audits
Implement disaster recovery scripts during outages
Identify automation opportunities for application monitoring
Provide feedback during the design and development stages of applications
Execute application code deployment plans and manage vendor upgrades
Align risk and control processes into daily responsibilities
Qualifications

Minimum of 4 years of related experience
Bachelors degree or equivalent experience
Familiarity with key technologies and platforms mentioned above
Education Requirements

Bachelors degree in a relevant field or equivalent experience
Education Requirements Credential Category

Bachelors degree or equivalent experience
Experience Requirements

At least 4 years of experience in application support or related fields
Proven experience in managing application monitoring and incident resolution
Why work in Coppell, TX

Coppell offers a family-friendly atmosphere with a strong sense of community and access to excellent schools. It is conveniently located near major highways, making it easy to commute to nearby cities like Dallas and Fort Worth. The citys parks, trails, and recreational facilities contribute to a well-rounded lifestyle, appealing to both professionals and families.

Employment Type: Contractor
Salary: $50.00 Per Hour
Education Level: Bachelor's degree

Required Knowledge, Skills, and Abilities: (Companies ATS Questions):

1. Do you have a minimum of 4 years of related experience

2. Do you have a Bachelor's degree or equivalent experience.

3. Do you have Key Technologies requirement: Java/J2EE, Oracle/SQL, IBM MQ, SNOW/ITIL Process, Splunk/Autosys

4. Do you have Key Platform experience: Linux/Unix, AWS,

5. Do you have Technologies that would be advantageous to have Containers (Kubernetes/Docker), IIB, Network understanding

6. Do you have Domain knowledge: Finance and Securities, is preferable

7. Do you have Fosters a culture where honesty and transparency are expected.

8. Do you know the latest on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up to date.

9. Must be a US or Green Card holder.

Job Summary: Location: Westlake, TX The candidate needs to live and work in the Pacific Timezone. Required skills: Extensive experience in brokerage application development and support with a strong proven understanding of languages like Java/Spring MVC, Node JS, and GO. Experience in microservices architecture & development for cloud. Extensive experience in performance tuning, monitoring, solving application issues in an EKS infrastructure location: Roanoke, TX.

Job DescriptionJob Description Application Support Engineer- Onsite THE COMPANY: Lanvera is a leading CCM (Customer Communications Management) outsourcing and technology company specializing in the design, production, and delivery of secure customer communications, including invoices, statements, tax forms, collection letters, compliance notices, and other business-critical documents to any delivery channel, including print, electronic, and mobile platforms. Lanvera has a strong presence in the Financial Services industry and is expanding into other vertical markets. THE POSITION: The Application Support Engineer is a key member of our dynamic client-facing technical (DevOps) team, responsible for supporting both custom-developed and third-party applications. The position demands robust analytical and technical capabilities to troubleshoot and solve complex system issues in a fast-paced setting. Excellent communication skills are essential for effective collaboration with Client Support, Infrastructure, and Development teams. RESPONSIBILITIES: Proactively manage and resolve complex application issues, conducting thorough Root Cause Analysis (RCA) and ensuring solutions are sustainable. Identify and mitigate security vulnerabilities promptly. Work closely with other IT teams to expedite ticket resolution, emphasizing the automation of workflows through scripting. Manage installations, upgrades, configurations, and patching of third-party enterprise software. Enhance application monitoring and alerting systems to promptly identify and address issues, particularly those affecting clients. Document and create diagrams of complex application systems comprehensively. Utilize application-centric Key Performance Indicators (KPIs) to pinpoint inefficiencies, optimize processes, and support data-driven decisions. Innovate process improvements to minimize or eliminate high-frequency tickets. Engage in a diverse range of application-centric projects. Communicate clearly the status of issues and projects to stakeholders. Provide on-call support for production issues and perform periodic application maintenance and updates. Adhere strictly to disciplined Incident, Problem, and Change Management procedures. Make informed, data-driven decisions under pressure in a setting with competing priorities. Collaborate effectively in a team-oriented environment that is primarily onsite. REQUIRED SKILLS: Bachelor's Degree in Computer Science or equivalent experience. Strong technical proficiency; demonstrated analytical, reasoning, and problem-solving skills. Exceptional communication skills, adept in both verbal interactions and technical writing/diagramming. Highly focused on delivering an outstanding customer experience. 3+ years of experience in supporting enterprise software applications. 3+ years in supporting commercial software and IT operations, with direct DevOps involvement . 4+ years of comprehensive IT experience across applications or desktop support, cloud or hybrid environments, Windows or Linux server administration, networking, database querying, PowerShell scripting, or report design. In-depth knowledge of IT best practices to maintain high availability of business-critical applications. Highly motivated, self-directed, and committed to excellence; a continuous learner. Excellent organizational skills and process . Capable of managing multiple priorities and assignments effectively. Ability to work autonomously and as part of a team. DESIRED SKILLS: IT certifications (e.g., CompTIA A+, MCSA, ITIL, MS Azure Fundamentals). Skilled in writing SQL queries. In-depth experience with Windows and/or Linux Server administration. Proficiency in PowerShell or a similar scripting . Comprehensive Office 365 experience. JOB PARTICULARS: No travel required Dallas/Fort Worth candidates only for on-site office employment; No relocation COMPANY BENEFITS: Lanvera offers excellent benefits, including three weeks of PTO, Health Insurance, 401K with dollar matching, profit sharing, and long-term . Please send your resume and address Lanvera reserves the right to perform a Background Check on all candidates selected. #J-18808-Ljbffr

Be among the first 25 applicants. Job Summary Location: Westlake, TX (Candidates must live and work in the Pacific Timezone) Required Skills Extensive experience in Brokerage application development and support, with strong understanding of languages like Java/Spring MVC, Node.js, GO Experience in microservices architecture and cloud development Experience in performance tuning, monitoring, and resolving application issues in an EKS infrastructure Responsibilities Focus on Java and Node.js development, with prior brokerage platform experience Experience with AWS, microservices, and on-call production support Note: The candidate must sit in the Pacific Time zone and will not be required to attend connect weeks or work from an office during the contract Working hours are 7:00 am to 3:00 pm PST during non-support weeks and 10:00 am to 6:00 pm PST during support weeks Qualifications Knowledge of brokerage back-office systems Flexibility and adaptability to learn and support new cloud technologies Skills Strong communication and interpersonal skills Ability to multi-task, manage time effectively, and work independently or within a team Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group. For accommodations during the application or interview process, contact Compensation will be based on education, experience, location, certifications, etc. Randstad Digital offers a comprehensive benefits package, including medical, dental, vision, AD&D, life insurance, short-term disability, and 401K. This posting remains open for thirty (30) days. #J-18808-Ljbffr

• The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm.
• Works closely with development teams, infrastructure partners, and internal / external clients to raise and resolve technical support incidents.
• Experience with using ITIL Change, Incident and Problem management processes.
• Resolve critical production issues by leading Major Incident calls, engaging proper teams, and driving root cause analysis.
• Tackle and debug system component(s) to resolve technical issues in complex and highly regulated environments comprised of ground and cloud applications and services.
• Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization.
• Hands-on experience with Monitoring and Alerting processes in Distributed, Cloud and Mainframe environments.
• Knowledge and understanding of cyber security standard processes and general security concepts like password rotation, access restriction and malware detection.
• Give in Monthly Service Reviews (MSR) with Development partners to go over KPI metrics.
• Participate in Disaster Recovery / Loss of Region events (planned and unplanned) performing tasks and collecting evidence.
• Collaborate both within the team and across teams to resolve application issues and bring up as needed.
• Support audit requests in a timely fashion providing needed documentation and evidence.
• Plan and implement certificate creation/renewals as needed.
• Create, Modify and Monitor Dashboards to better catch potential issues and aide in observability.
• Strong ability to capture and analyze project requirements and translate them into technical specification(s).
• Deep understanding of all lifecycle components (code, test, deploy).
• Good verbal and written communication and interpersonal skills, communicating openly with team members and others.
• Champion a culture where honesty and transparency are expected.
• Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents.
• Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor improvements as needed.
• Review and update knowledge articles and runbooks with application development teams to confirm information is up to date.
• Validate and submit responses to requests for information from ongoing audits.
• Review and Complete Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed.
• Identify and implement automation opportunities to reduce manual effort associated with application monitoring.
• Partner with development teams to provide input into the design and development stages of applications.
• Complete the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g., SNOW, Salesforce, etc.)
• Aligns risk and control processes into day-to-day

1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Lanvera is a leading CCM (Customer Communications Management) outsourcing and technology company specializing in the design, production, and delivery of secure customer communications, including invoices, statements, tax forms, collection letters, compliance notices, and other business-critical documents to any delivery channel, including print, electronic, and mobile platforms. Lanvera has a strong presence in the Financial Services industry and is expanding into other vertical markets. THE POSITION: The Application Support Engineer is a key member of our dynamic client-facing technical (DevOps) team, responsible for supporting both custom-developed and third-party applications. The position demands robust analytical and technical capabilities to troubleshoot and solve complex system issues in a fast-paced setting. Excellent communication skills are essential for effective collaboration with Client Support, Infrastructure, and Development teams. RESPONSIBILITIES: Proactively manage and resolve complex application issues, conducting thorough Root Cause Analysis (RCA) and ensuring solutions are sustainable. Identify and mitigate security vulnerabilities promptly. Work closely with other IT teams to expedite ticket resolution, emphasizing the automation of workflows through scripting. Manage installations, upgrades, configurations, and patching of third-party enterprise software. Enhance application monitoring and alerting systems to promptly identify and address issues, particularly those affecting clients. Document and create diagrams of complex application systems comprehensively. Utilize application-centric Key Performance Indicators (KPIs) to pinpoint inefficiencies, optimize processes, and support data-driven decisions. Innovate process improvements to minimize or eliminate high-frequency tickets. Engage in a diverse range of application-centric projects. Communicate clearly the status of issues and projects to stakeholders. Provide on-call support for production issues and perform periodic application maintenance and updates. Adhere strictly to disciplined Incident, Problem, and Change Management procedures. Make informed, data-driven decisions under pressure in a setting with competing priorities. Collaborate effectively in a team-oriented environment that is primarily onsite. REQUIRED SKILLS: Bachelor's Degree in Computer Science or equivalent experience. Strong technical proficiency; demonstrated analytical, reasoning, and problem-solving skills. Exceptional communication skills, adept in both verbal interactions and technical writing/diagramming. Highly focused on delivering an outstanding customer experience. 3+ years of experience in supporting enterprise software applications. 3+ years in supporting commercial software and IT operations, with direct DevOps involvement preferred. 4+ years of comprehensive IT experience across applications or desktop support, cloud or hybrid environments, Windows or Linux server administration, networking, database querying, PowerShell scripting, or report design. In-depth knowledge of IT best practices to maintain high availability of business-critical applications. Highly motivated, self-directed, and committed to excellence; a continuous learner. Excellent organizational skills and process orientation. Capable of managing multiple priorities and assignments effectively. Ability to work autonomously and as part of a team. DESIRED SKILLS: IT certifications (e.g., CompTIA A+, MCSA, ITIL, MS Azure Fundamentals). Skilled in writing SQL queries. In-depth experience with Windows and/or Linux Server administration. Proficiency in PowerShell or a similar scripting language. JOB PARTICULARS: Dallas/Fort Worth candidates only for on-site office employment; No relocation COMPANY BENEFITS: Lanvera offers excellent benefits, including three weeks of PTO, Health Insurance, 401K with dollar matching, profit sharing, and long-term disability. Please send your resume and address Application Support Engineer- Onsite THE COMPANY: Lanvera is a leading CCM (Customer Communications Management) outsourcing and technology company specializing in the design, production, and delivery of secure customer communications, including invoices, statements, tax forms, collection letters, compliance notices, and other business-critical documents to any delivery channel, including print, electronic, and mobile platforms. Lanvera has a strong presence in the Financial Services industry and is expanding into other vertical markets. THE POSITION: The Application Support Engineer is a key member of our dynamic client-facing technical (DevOps) team, responsible for supporting both custom-developed and third-party applications. The position demands robust analytical and technical capabilities to troubleshoot and solve complex system issues in a fast-paced setting. Excellent communication skills are essential for effective collaboration with Client Support, Infrastructure, and Development teams. RESPONSIBILITIES: Proactively manage and resolve complex application issues, conducting thorough Root Cause Analysis (RCA) and ensuring solutions are sustainable. Identify and mitigate security vulnerabilities promptly. Work closely with other IT teams to expedite ticket resolution, emphasizing the automation of workflows through scripting. Manage installations, upgrades, configurations, and patching of third-party enterprise software. Enhance application monitoring and alerting systems to promptly identify and address issues, particularly those affecting clients. Document and create diagrams of complex application systems comprehensively. Utilize application-centric Key Performance Indicators (KPIs) to pinpoint inefficiencies, optimize processes, and support data-driven decisions. Innovate process improvements to minimize or eliminate high-frequency tickets. Engage in a diverse range of application-centric projects. Communicate clearly the status of issues and projects to stakeholders. Provide on-call support for production issues and perform periodic application maintenance and updates. Adhere strictly to disciplined Incident, Problem, and Change Management procedures. Make informed, data-driven decisions under pressure in a setting with competing priorities. Collaborate effectively in a team-oriented environment that is primarily onsite. REQUIRED SKILLS: Bachelor's Degree in Computer Science or equivalent experience. Strong technical proficiency; demonstrated analytical, reasoning, and problem-solving skills. Exceptional communication skills, adept in both verbal interactions and technical writing/diagramming. Highly focused on delivering an outstanding customer experience. 3+ years of experience in supporting enterprise software applications. 3+ years in supporting commercial software and IT operations, with direct DevOps involvement preferred. 4+ years of comprehensive IT experience across applications or desktop support, cloud or hybrid environments, Windows or Linux server administration, networking, database querying, PowerShell scripting, or report design. In-depth knowledge of IT best practices to maintain high availability of business-critical applications. Highly motivated, self-directed, and committed to excellence; a continuous learner. Excellent organizational skills and process orientation. Capable of managing multiple priorities and assignments effectively. Ability to work autonomously and as part of a team. DESIRED SKILLS: IT certifications (e.g., CompTIA A+, MCSA, ITIL, MS Azure Fundamentals). Skilled in writing SQL queries. In-depth experience with Windows and/or Linux Server administration. Proficiency in PowerShell or a similar scripting language. Comprehensive Office 365 experience. JOB PARTICULARS: No travel required Dallas/Fort Worth candidates only for on-site office employment; No relocation COMPANY BENEFITS: Lanvera offers excellent benefits, including three weeks of PTO, Health Insurance, 401K with dollar matching, profit sharing, and long-term disability. Please send your resume and address Lanvera reserves the right to perform a Background Check on all candidates selected. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries IT System Custom Software Development Referrals increase your chances of interviewing at Lanvera by 2x Dallas, TX $136,000.00-$87,000.00 1 month ago Production support engineer (Amdocs Billing System) Production Support Engineer – UNIX, Scripting and AutoSys Dallas, TX $5 ,000.00- 60,000.00 1 day ago Systems Operations Engineer 3 (Production Support) Production support engineer (Amdocs Billing System) Production support engineer (Amdocs Billing System) Production support engineer (Amdocs Billing System) Production support engineer (Amdocs Billing System) Production support engineer (Amdocs Billing System) Production support engineer (Amdocs Billing System) Technology Support III - Applications Support Sr. Technical Support Engineer, Prisma Access Sr. Technical Support Engineer, USG, Strata (Work hours 2:00pm-11:00pm Central) Technical Support Engineer (TSE) - Etch - (E3, Sr) Sr. Technical Support Engineer, Focused Services, XSIAM We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr