2 Bureau Technician jobs in the United States

Compliance Technician, Bureau of Network Technology Services

11101 Long Island City, New York City of New York

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Compliance Technician, Bureau of Network Technology Services

Full-time

Agency: DEPT OF HEALTH/MENTAL HYGIENE

Job Category: Technology, Data & Innovation

Job Description

Open to candidates who passed the COMPUTER ASSOCIATE (OPERATIONS) - Exam # 4034. The Bureau of Network Technology and Telecommunication Services (NTTS) aims to provide DOHMH programs and staff, our external partners and providers, and all citizens relying on our systems and services with a highly reliable and available network infrastructure and services for both voice and data. Resilient and centralized data center services for applications and hosting databases, a customer service-oriented and secure computing environment, and delivery of information technology products and resources that have been designed, engineered and implemented to support and facilitate the agency in all of our initiatives. Duties will include but not be limited to: perform sensitive investigation and studies concerning the administrative misconduct and incompetency of Child Care field inspector in compliance with IT security policies and internal security. Conduct IT security surveys of Child Care field operations, IT equipment and facilities. Perform imaging and encryption of desktop computer, laptops and tablets (iOS & Android). Perform computer diagnostic and troubleshooting processes to resolve network, hardware, and software errors. Perform PC maintenance, hardware and software installation, upgrades, system support, equipment salvages, and inventory tracking. Preferred Skills: Excellent Customer Service experience. Excellent understanding of Help Desk environment including operations, processes, etc. Minimum of 3 years of IT experience Strong knowledge in Windows, Windows Server, and Microsoft Office Strong knowledge of PC hardware set-up and configuration.

Qualifications

1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi-tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or 2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; or 3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described in "1" above; or 4. A satisfactory combination of education and/or experience equivalent to "1", "2",or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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Compliance Technician, Bureau of IT Infrastructure and Support Services

11101 Long Island City, New York City of New York

Posted today

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Job Description

Compliance Technician

The Bureau of IT Infrastructure and Support Services is seeking an experienced Technician to join our team. In this role, you will be responsible for providing first-line technical support to end-users, ensuring the smooth and efficient operation of their computer systems and peripherals. Duties will include but not be limited to:

  • Perform sensitive investigation and studies concerning the administrative misconduct and incompetency of Child Care field inspector in compliance with IT security policies and internal security.
  • Conduct IT security surveys of Child Care field operations, IT equipment and facilities.
  • Perform imaging and encryption of desktop computer, laptops and tablets (iOS & Android).
  • Perform computer diagnostic and troubleshooting processes to resolve network, hardware, and software errors.
  • Perform PC maintenance, hardware and software installation, upgrades, system support, equipment salvages, and inventory tracking.

Preferred skills include:

  • Strong understanding of computer hardware and software, including Windows operating systems.
  • Experience with troubleshooting common computer problems.
  • Excellent communication and interpersonal skills.
  • Strong customer service orientation.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.

Why you should work for us:

  • Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance.
  • Benefits: City employees are entitled to unmatched benefits such as:
    • A premium-free health insurance plan that saves employees over $10K annually.
    • Additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund.
    • A public sector defined benefit pension plan with steady monthly payments in retirement.
    • A tax-deferred savings program.
    • A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
  • Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
  • Job Security: You could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

The New York City Department of Health and Mental Hygiene is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health.

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at or .

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