464 Business Strategy jobs in Fremont

iCloud Business Strategy Lead

Cupertino, California, United States

Software and Services

Summary

Posted: Apr 04, 2025

Weekly Hours: 40

Role Number: 200598445

The iCloud Business team is seeking a dynamic and forward-thinking business lead to support the long-term growth strategy of our organization. We're looking for a highly analytical candidate that can use data-driven insights and market analysis to identify growth opportunities, optimize business resources, and support the strategic decision-making across departments.

Reporting into the iCloud business manager, you will help craft our growth roadmap, be responsible for our financial forecasts, contribute to the evaluation and prioritization of high-impact opportunities, and help cultivate innovation across iCloud product lines.

Description

• Own the monitoring and reporting of key performance indicators (KPIs) that measure the business performance and growth initiatives.

• Work closely with the finance team to develop and refine accurate financial forecasts based on market conditions, growth projections, and business trends. Ensure all growth initiatives are backed by sound financial analysis.

• Actively partner with the data science team to analyze product data, identify trends, and uncover actionable insights. Use these insights to refine strategies sought to improve customer acquisition and retention rates.

• Participate in the cross-functional efforts to assess the potential business impact of new product features, enhancements, or launches. Work with product, marketing, and engineering teams to evaluate feasibility, value, and alignment with strategic priorities.

• Contribute to developing deep-dive market research and competitor analysis to identify emerging trends, and market opportunities.

• Support the annual and quarterly strategic planning process by helping develop clear, actionable initiatives that align with business goals and growth objectives, ensuring cross-functional teams are aligned.

• Contribute to the prioritization process for new business initiatives, ensuring that resources are allocated to the most impactful and feasible projects. Support the development of criteria for evaluating opportunities and help facilitate the decision-making across teams.

Minimum Qualifications

• Minimum of 5 years of experience in strategic planning, financial analysis, or business growth roles, in the cloud space or within a high-growth or innovative industry.

• Strong financial acuity with experience in forecasting/modeling and working with finance teams to align on projections.

• Ability to work cross-functionally with data science, product, and engineering teams to identify and evaluate growth opportunities.

• Excellent communication and presentation skills, with the ability to influence senior leadership and collaborate across departments.

• Experience in market research and understanding of competitive dynamics, customer behavior, and industry trends.

• Strong product sense with the ability to proactively find opportunities for innovation and differentiation.

• Highly organized with a strong ability to prioritize and manage multiple initiatives simultaneously.

• Bachelor's degree in Business, Economics, Finance or a related field

Preferred Qualifications

• Masters Degree in a related field

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $146,800 and $274,500, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more about Apple Benefits. (

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant ( .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant ( .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program ( .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you're applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Join to apply for the Director, Business Strategy role at Microsoft

Join to apply for the Director, Business Strategy role at Microsoft

Get AI-powered advice on this job and more exclusive features.

Overview

Microsoft AI’s (MAI) mission is to use AI responsibly to make everyone more informed, capable, and supported. MAI is responsible for Microsoft’s consumer propositions including Copilot, Bing, MSN, Microsoft Advertising, and Edge, as well as developing proprietary foundational AI models. MAI works closely with a variety of teams across Microsoft and across the full AI stack to deliver on Microsoft’s AI ambitions.

Overview

Microsoft AI’s (MAI) mission is to use AI responsibly to make everyone more informed, capable, and supported. MAI is responsible for Microsoft’s consumer propositions including Copilot, Bing, MSN, Microsoft Advertising, and Edge, as well as developing proprietary foundational AI models. MAI works closely with a variety of teams across Microsoft and across the full AI stack to deliver on Microsoft’s AI ambitions.

We are growing the Business & Strategy team, part of the office of the CEO of MAI, to assist with the creation and implementation of the overarching strategy of MAI, as well as drive business operations. The candidate should have a proven track record and strong skills in business strategy.

This opportunity will allow you to serve as a trusted advisor and you will be an important contributor supporting the broader strategic and operational needs of the team. This role includes a variety of responsibilities,including analyzing markets, emerging trends, and strategic initiatives, as well as contributing to managing the rhythm of business.This role will also assist with the development of the overarching strategy for the organization and key product teams, with items related to the business and strategy of all products across MAI.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

By applying to thisrole based inU.S. Mountain View, CA or Redmond, WA, youare required tobe local to the respective area and in office 3 days a week.

Responsibilities

• You will contribute to large strategy projects while also defining and managing small projects (with guidance as needed)as well as contributing to managing the rhythm of business.
• You willalsofunction asan advisor to senior leadership on a particular area of expertise to inform strategic business decisions.
• You will conduct market-based research andanalyses andcreate initial framing for strategic questions with limited input.
• You willalso synthesize findings into insights acrossprojects andleveragethose insights to develop recommendations and ideas around potential growth opportunities.
• You will communicate and advocate insights to senior business leaders.
• As youestablishand maintain key points of contact with internal teams,you willcultivate relationships with leaders of internal teams.
• Embody ourCultureandValues.
  
  

Qualifications

Required Qualifications:

• Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 8+ years management consulting relating to consumer product
• OR Master's Degree in Business Administration or related field AND 6+ years management consulting
• OR equivalent experience.
  
  

Preferred Qualifications

• Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 10+ years management consulting
• OR Master's Degree in Business Administration or related field AND 10+ years management consulting
• OR equivalent experience.
  
  

Business Strategy IC6 - The typical base pay range for this role across the U.S. is USD $154,500 - $73,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 199,600 - 299,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications and processes offers for these roles on an ongoing basis.

#copilot #MicrosoftAI

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Software Development

Referrals increase your chances of interviewing at Microsoft by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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About Us

At Discover Hope, our mission is to inspire pivotal growth and hope in the lives of children with autism and related disorders, their families, and our team. We provide in-home behavioral health treatment using the methodology of Applied Behavior Analysis (ABA). We are dedicated to providing a fun and caring culture first work environment characterized by integrity and humility.

Discover Hope has been named one of the Best and Brightest Companies to work for in both the Bay Area and Nationally year after year and has a 4.8 rating on Glassdoor!

About the Position

Discover Hope is looking for an experienced business leader to join our team as the Director of Operations and Business Strategy. The Director of Operations and Business Strategy is responsible for the organization's day to day operating activities. Youll provide leadership to the strategic planning process, have the ability to lead & think at a cross-functional level and be a business builder with an execution focus. Your strategies will successfully grow and guide the company into its next chapter.

• Collaborate with the owner/founder in setting and driving organizational vision and operational strategy
• Full P/L responsibility for the company
• Determine the most valuable metrics to measure company success and measure, analyze, and share with appropriate parties
• Develop the business strategy and work with the leadership team to develop short/long-term objectives for the company
• Supervise financial reporting and department budgets
• Oversee and coach the Operations team to ensure compliance and efficiency is maintained across all operational processes
• Drive our mission and company values at every level, everyday!

About You

You're a leader that is passionate about excellence and strives to meet business needs. Youre looking to make a difference in a business that keeps growing while still putting its people first. You have the following:

• MBA or Bachelor's degree in business, finance, human resources, or related field
• 5+ years of proven experience in a leadership role: you have a demonstrated ability to lead leaders and take ownership for high-level decisions; you can multitask with the best of them and understand the importance of delegating
• Experience in a hands-on people management role: corporate strategy, business operations or business leadership
• Excellent people skills with an ability to partner with a dynamic leadership team
• Strong background in healthcare management/administration is a plus!

Our employees are currently working remotely, but we expect to return to the office as soon as it's safe to do so.

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At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
**Job Description**
The **Senior Director of Business Strategy & Operations** for Gilead Medical Affairs will drive short and long terms department initiatives and annual goals in innovation, improving efficiency, and collaboration. This newly created role will specifically take the lead on driving execution and overseeing successful implementation and execution of Project MAestro initiatives across the MA organization as well as Medical Affairs organization-wide annual goals. The role will report to the Executive Director, Medical Affairs and RSQ Business Strategy & Operations.
Responsibilities:
+ Structure and execute operational, planning and strategic Medical Affairs initiatives.
+ Facilitate development and implementation of processes to optimize organizational effectiveness.
+ Lead/support communication of organizational strategy and initiatives including the planning, content development and execution.
+ In collaboration with key internal stakeholders develop change management plans associated with cross-functional initiatives and projects within the Medical Affairs organization.
Skills, Knowledge and Expectations:
+ Strong strategic thinking. Experience and ability to develop and articulate complex strategic issues and ideas (e.g., corporate strategy). Must be able to both verbally articulate a story and have strong PowerPoint skills to develop executive level slide sets.
+ Nimble and agile. Must be able to work on multiple projects with overlapping timelines and meet all deadlines. Needs to be able to quickly digest and prioritize information.
+ Excellent verbal, written and interpersonal communication skills. Experience in executive communications, working with senior leaders to produce high-quality communications materials under tight timelines.
+ Long Term Strategic Planning. Must have experience with either long term strategic planning, innovation planning, or corporate strategy development. Includes development of materials (models, slides) for executive level discussions on these topics. Prior experience participating or leading strategic planning activities.
+ Industry knowledge. Must be adept and knowledgeable about the biotech and biopharma segment. Must know key players, their portfolios, strengths and weaknesses. Must understand key drivers of success in sector and have a point of view on these as it pertains to Gilead. Must be familiar with emerging technologies and strategic themes in industry (digital health, AI)
+ Gilead knowledge. Must understand our portfolio (Clinical Development, and Commercial) as well as historical context of company moves. Must have understanding and knowledge of current Therapeutic Areas.
Additional Attributes:
+ Ethics, integrity and maturity to work with senior level leaders and comport themselves appropriately
+ Strong team oriented ethos and collaborative style
+ Ability to work cross functionally and understand the motivations of colleagues in other functions
+ Ability to influence across all parts of the organization
Education and Qualifications:
+ PhD, MD or other graduate-level science background a plus, but not necessary
+ Bachelor's degree with 15+ years of experience in healthcare strategy or change management communications related roles
+ Preference for experience at top tier agency or consulting firm
The salary range for this position is: $243,100.00 - $314,600.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.
For additional benefits information, visit:
Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.
**For jobs in the United States:**
Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance.
For more information about equal employment opportunity protections, please view the 'Know Your Rights' ( poster.
NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT ( RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT
PAY TRANSPARENCY NONDISCRIMINATION PROVISION ( environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.
Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.
**For Current Gilead Employees and Contractors:**
Please apply via the Internal Career Opportunities portal in Workday.
Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to advancing innovative medicines to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead operates in more than 35 countries worldwide, with headquarters in Foster City, California.

General Description:
The Associate Director of Market Access Business Strategy is responsible for supporting the development and execution of strategies across market access field segments. This role focuses on analyzing market dynamics, gathering critical customer and competitive insights, and evolving data-driven strategies to enhance product access, optimize value, and ensure maximum impact to customers.
This individual will work closely with Market Access leadership, MA field teams, and cross-functional commercial stakeholders to define and implement both short-term and long-term strategies. Additionally, the role will collaborate with global operations and business analytics teams to leverage third-party data to analyze access dynamics and trends, ensuring that field strategies, pricing and access decisions are informed by accurate market insights to drive market access and financial optimization as well as enhance product adoption and profitability.
Essential Functions:
+ Monitor access environment and competitive landscape and analyze data to identify market access field opportunities and challenges, evolve strategies and ensure alignment via coordination between market access leadership and field teams.
+ Liaise with market access segment leads and global operations and business analytics teams to provide insights on strategic imperatives and quarterly & regional business reviews.
+ Proactively engage with market access field leadership to support customer strategy development and insights gathering to identify strategic opportunities and optimize market access outcome
+ Coordinate with business analytics team and leverage third-party data (e.g., MMIT, IQVIA, Symphony) to assess field and reimbursement trends, competitive dynamics, and financial implications
+ Be a thought partner to market access leadership to ensure strategic stakeholder engagement (payer/provider), pricing optimization, customer contracting, payer/pricing strategies are aligned with operational capabilities and strategic goals.
+ Be involved in projects such as analyzing market disrupters and trends (e.g., biosimilars and generic entrance, changes to payer regulations, IRA pricing negotiations, etc.) to evaluate impact on BeiGene's portfolio, ensuring compliance and identification of strategic opportunities.
Present findings to leadership and provide actionable insights regarding customer contracts & product positioning strategies, analytics driven portfolio prioritization, pricing strategies, and customer partnerships
Minimum Requirements - Education and Experience:
+ Bachelor's degree in business, Biological Sciences, or related discipline; advanced degree preferred
+ 8+ years of experience in pharmaceutical, biotech and/or healthcare industry
+ 3+ years of experience in extensive experience in market access insights and analytics
+ Advanced degree preferred
_Please note: Role focus area may be provider business strategy or payer business strategy depending on candidate experience and expertise_
_Provider Business Strategy Focus:_
+ 3+ years of experience in provider / national account management within the pharmaceutical or healthcare industry.
+ In-depth knowledge of market access dynamics, provider landscapes, or related fields with a focus on provider segments.
+ Strong understanding of provider and distribution channels (commercial, government, SP, GPOs, etc.).
_Payer Business Strategy Focus:_
+ 3+ years of experience in secondary payer analytics, and payer strategy, or managed care in the pharmaceutical or healthcare industry.
+ Expertise in market access dynamics and payer landscapes, including a deep understanding of payer segments (commercial health plans, PBMs, government payers, etc.) and reimbursement models.
Other Qualifications:
+ Strong analytical capabilities with expertise in data analysis tools (e.g., Excel, SQL, Tableau) with the ability to leverage third-party data and insights to drive decision-making.
+ Proven track record of analyzing market trends, customer behavior, and competitive landscapes to inform business/strategic decisions.
+ Experience in commercial launches is preferred, with a demonstrated ability to develop and execute market access strategies for new products.
+ Strategic thinking with the ability to understand broader market dynamics and translate insights into actionable strategies. Ability to evaluate the impact of regulatory, legislative, or contracting changes on business performance.
+ Strong presentation and communication skills - with exceptional aptitude for learning quickly and ability to communicate technical concepts to a wide range of stakeholders.
+ Ability to network across a broad internal and external matrix organization and the skills necessary to form strong, productive partnerships and build consensus and acumen.
+ Strong written and verbal communication skills, strong presentation skills to leadership and C-suite management and external stakeholders.
+ Experience in oncology solid tumors and oral oncolytic is preferred.
+ Flexible, adaptable, diplomatic, and able to effectively deal with ambiguity
Preferred Qualifications:
+ Possess leadership skills with a demonstrated ability to influence different styles.
+ Able to identify and implement recommendations for improving processes and efficiency.
+ Proven ability to collaborate and build relationships across all key internal & external stakeholders, including executive management.
+ Positive attitude to embrace occasional special projects as part of collaborative team or individual contributor
Travel: Ability to travel 15-25% domestic (Post-Covid requirement).
**#LI-Remote**
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

General Description:
The Associate Director of Market Access Business Strategy is responsible for supporting the development and execution of strategies across market access field segments. This role focuses on analyzing market dynamics, gathering critical customer and competitive insights, and evolving data-driven strategies to enhance product access, optimize value, and ensure maximum impact to customers.
This individual will work closely with Market Access leadership, MA field teams, and cross-functional commercial stakeholders to define and implement both short-term and long-term strategies. Additionally, the role will collaborate with global operations and business analytics teams to leverage third-party data to analyze access dynamics and trends, ensuring that field strategies, pricing and access decisions are informed by accurate market insights to drive market access and financial optimization as well as enhance product adoption and profitability.
Essential Functions:
+ Monitor access environment and competitive landscape and analyze data to identify market access field opportunities and challenges, evolve strategies and ensure alignment via coordination between market access leadership and field teams.
+ Liaise with market access segment leads and global operations and business analytics teams to provide insights on strategic imperatives and quarterly & regional business reviews.
+ Proactively engage with market access field leadership to support customer strategy development and insights gathering to identify strategic opportunities and optimize market access outcome
+ Coordinate with business analytics team and leverage third-party data (e.g., MMIT, IQVIA, Symphony) to assess field and reimbursement trends, competitive dynamics, and financial implications
+ Be a thought partner to market access leadership to ensure strategic stakeholder engagement (payer/provider), pricing optimization, customer contracting, payer/pricing strategies are aligned with operational capabilities and strategic goals.
+ Be involved in projects such as analyzing market disrupters and trends (e.g., biosimilars and generic entrance, changes to payer regulations, IRA pricing negotiations, etc.) to evaluate impact on BeiGene's portfolio, ensuring compliance and identification of strategic opportunities.
Present findings to leadership and provide actionable insights regarding customer contracts & product positioning strategies, analytics driven portfolio prioritization, pricing strategies, and customer partnerships
Minimum Requirements - Education and Experience:
+ Bachelor's degree in business, Biological Sciences, or related discipline; advanced degree preferred
+ 8+ years of experience in pharmaceutical, biotech and/or healthcare industry
+ 3+ years of experience in extensive experience in market access insights and analytics
+ Advanced degree preferred
_Please note: Role focus area may be provider business strategy or payer business strategy depending on candidate experience and expertise_
_Provider Business Strategy Focus:_
+ 3+ years of experience in provider / national account management within the pharmaceutical or healthcare industry.
+ In-depth knowledge of market access dynamics, provider landscapes, or related fields with a focus on provider segments.
+ Strong understanding of provider and distribution channels (commercial, government, SP, GPOs, etc.).
_Payer Business Strategy Focus:_
+ 3+ years of experience in secondary payer analytics, and payer strategy, or managed care in the pharmaceutical or healthcare industry.
+ Expertise in market access dynamics and payer landscapes, including a deep understanding of payer segments (commercial health plans, PBMs, government payers, etc.) and reimbursement models.
Other Qualifications:
+ Strong analytical capabilities with expertise in data analysis tools (e.g., Excel, SQL, Tableau) with the ability to leverage third-party data and insights to drive decision-making.
+ Proven track record of analyzing market trends, customer behavior, and competitive landscapes to inform business/strategic decisions.
+ Experience in commercial launches is preferred, with a demonstrated ability to develop and execute market access strategies for new products.
+ Strategic thinking with the ability to understand broader market dynamics and translate insights into actionable strategies. Ability to evaluate the impact of regulatory, legislative, or contracting changes on business performance.
+ Strong presentation and communication skills - with exceptional aptitude for learning quickly and ability to communicate technical concepts to a wide range of stakeholders.
+ Ability to network across a broad internal and external matrix organization and the skills necessary to form strong, productive partnerships and build consensus and acumen.
+ Strong written and verbal communication skills, strong presentation skills to leadership and C-suite management and external stakeholders.
+ Experience in oncology solid tumors and oral oncolytic is preferred.
+ Flexible, adaptable, diplomatic, and able to effectively deal with ambiguity
Preferred Qualifications:
+ Possess leadership skills with a demonstrated ability to influence different styles.
+ Able to identify and implement recommendations for improving processes and efficiency.
+ Proven ability to collaborate and build relationships across all key internal & external stakeholders, including executive management.
+ Positive attitude to embrace occasional special projects as part of collaborative team or individual contributor
Travel: Ability to travel 15-25% domestic (Post-Covid requirement).
**#LI-Remote**
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Join to apply for the Senior Business Strategy Specialist role at ServiceNow

Join to apply for the Senior Business Strategy Specialist role at ServiceNow

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Role Overview

The Senior Business Strategy Specialist will drive cross-functional clarity and alignment through impactful product narratives, strategic planning, and effective communication. This role sits at the intersection of product management, executive storytelling, and strategic execution shaping the why, what, and how behind our product direction and bringing it to life for both internal and external audiences.

Reporting to the Head of Product Strategy for Connected Customer Experience (CCX), this individual will collaborate closely with product, engineering, architecture, and digital technology teams to define and articulate CCX's product vision, strategy, and roadmap. A key focus of this role is translating complex product concepts into clear, compelling stories for diverse audiences including customers, engineers, and executives. This role serves as both a strategic advisor and a skilled communicator, helping drive alignment, momentum, and measurable business outcomes through effective storytelling and communication.

Key Responsibilities

Product Strategy

• Collaborate with product, design, engineering, and business leaders to define and communicate the product vision, strategy, and roadmap for CCX initiatives.
• Lead strategic planning cycles, OKR development, and cross-functional alignment to ensure successful delivery of CCX capabilities across support, success, and digital teams.
• Analyze competitive, customer, and market insights to inform strategic priorities.
• Translate digital strategy into actionable, scalable execution plans in partnership with technology, product, and operational teams.
• Ensure alignment with enterprise priorities such as AI acceleration, self-service, and digital CSAT improvement.
  
  

Strategic Communications

• Develop and scale internal communications that bring clarity of purpose, product direction, and engagement to global customer- and partner-facing teams.
• Create executive-level narratives and presentations that connect product initiatives to business priorities for stakeholders including the Board, C-suite, customers, and analysts.
• Partner with marketing and enablement teams to align messaging across internal and external channels.
• Build executive-facing materials that clearly communicate product progress and link initiatives to measurable outcomes.
• Support the Head of Product Strategy with briefings, business reviews, and leadership updates.
  
  

Storytelling & Messaging

• Translate complex product concepts into clear, engaging stories for audiences ranging from engineers to executives to customers.
• Develop messaging frameworks that communicate product value, differentiation, and innovation in the customer experience space.
• Own and evolve the product storytelling voice and tone across all channels.
• Shape internal narratives that connect platform innovation to frontline impact and customer value.
• Create communications that resonate across a variety of technical and business audiences.
  
  

Data-Driven Strategy & Measurement

• Monitor success metrics across product initiatives, including platform adoption, efficiency gains, CSAT, and digital containment.
• Leverage data and analytics to guide prioritization, identify risks, and adjust strategy as needed.
• Partner with insights, finance, and operations teams to validate business value and product impact.
• Track execution milestones and key performance indicators to assess progress and business outcomes.
  
  

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 58 years of experience in product strategy, strategic communications, or business operations within high-growth SaaS or technology environments.
• Proven ability to manage complex, cross-functional initiatives with enterprise impact and drive strategic alignment.
• Strong understanding of customer experience workflows, digital support channels, or success operations.
• Experience working with modern enterprise platforms such as ServiceNow, Salesforce, or Adobe Experience Cloud.
• Excellent communication and stakeholder engagement skills, including experience preparing materials for executive audiences and translating complex concepts into compelling narratives.
• Analytical and detail-oriented, with a passion for creating human-centered, digitally scalable experiences.
• Demonstrated ability to facilitate strategic planning processes and drive cross-functional collaboration.
  
  

The Connected Customer Experience (CCX) team, embedded into ServiceNows Digital Technology (DT) group, is transforming how we serve customers across every touchpoint---by building intelligent, scalable, and human-centered solutions on the Now Platform. We're looking for leaders who are passionate about shaping the future of customer experience through data, strategy, and operational excellence.

About Digital Technology

Were not yesterdays IT departmentwe're Digital Technology. The world around us keeps changing, and so do we. Were redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. Were all about delivering delightful, secure customer and employee experiences that accelerate ServiceNows journey to becoming the defining enterprise software company of the 21st century. We love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for employees and customerswhen you work in ServiceNow Digital Technology, you work for them.

For positions in this location, we offer a base pay of $126,700 - $215,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alte

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Role Overview

The Senior Business Strategy Specialist will drive cross-functional clarity and alignment through impactful product narratives, strategic planning, and effective communication. This role sits at the intersection of product management, executive storytelling, and strategic execution — shaping the why, what, and how behind our product direction and bringing it to life for both internal and external audiences.

Reporting to the Head of Product Strategy for Connected Customer Experience (CCX), this individual will collaborate closely with product, engineering, architecture, and digital technology teams to define and articulate CCX's product vision, strategy, and roadmap. A key focus of this role is translating complex product concepts into clear, compelling stories for diverse audiences — including customers, engineers, and executives. This role serves as both a strategic advisor and a skilled communicator, helping drive alignment, momentum, and measurable business outcomes through effective storytelling and communication.

Key Responsibilities

Product Strategy

• Collaborate with product, design, engineering, and business leaders to define and communicate the product vision, strategy, and roadmap for CCX initiatives.

• Lead strategic planning cycles, OKR development, and cross-functional alignment to ensure successful delivery of CCX capabilities across support, success, and digital teams.

• Analyze competitive, customer, and market insights to inform strategic priorities.

• Translate digital strategy into actionable, scalable execution plans in partnership with technology, product, and operational teams.

• Ensure alignment with enterprise priorities such as AI acceleration, self-service, and digital CSAT improvement.

Strategic Communications

• Develop and scale internal communications that bring clarity of purpose, product direction, and engagement to global customer- and partner-facing teams.

• Create executive-level narratives and presentations that connect product initiatives to business priorities for stakeholders including the Board, C-suite, customers, and analysts.

• Partner with marketing and enablement teams to align messaging across internal and external channels.

• Build executive-facing materials that clearly communicate product progress and link initiatives to measurable outcomes.

• Support the Head of Product Strategy with briefings, business reviews, and leadership updates.

Storytelling & Messaging

• Translate complex product concepts into clear, engaging stories for audiences ranging from engineers to executives to customers.

• Develop messaging frameworks that communicate product value, differentiation, and innovation in the customer experience space.

• Own and evolve the product storytelling voice and tone across all channels.

• Shape internal narratives that connect platform innovation to frontline impact and customer value.

• Create communications that resonate across a variety of technical and business audiences.

Data-Driven Strategy & Measurement

• Monitor success metrics across product initiatives, including platform adoption, efficiency gains, CSAT, and digital containment.

• Leverage data and analytics to guide prioritization, identify risks, and adjust strategy as needed.

• Partner with insights, finance, and operations teams to validate business value and product impact.

• Track execution milestones and key performance indicators to assess progress and business outcomes.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 5–8 years of experience in product strategy, strategic communications, or business operations within high-growth SaaS or technology environments.

• Proven ability to manage complex, cross-functional initiatives with enterprise impact and drive strategic alignment.

• Strong understanding of customer experience workflows, digital support channels, or success operations.

• Experience working with modern enterprise platforms such as ServiceNow, Salesforce, or Adobe Experience Cloud.

• Excellent communication and stakeholder engagement skills, including experience preparing materials for executive audiences and translating complex concepts into compelling narratives.

• Analytical and detail-oriented, with a passion for creating human-centered, digitally scalable experiences.

• Demonstrated ability to facilitate strategic planning processes and drive cross-functional collaboration.

The Connected Customer Experience (CCX) team, embedded intoServiceNow’s Digital Technology (DT) group, is transforming how we serve customers across every touchpoint---by building intelligent, scalable, and human-centered solutions on the Now Platform. We're looking for leaders who are passionate about shaping the future of customer experience through data, strategy, and operational excellence.

About Digital Technology

We’re not yesterday’s IT department—we're Digital Technology. The world around us keeps changing, and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to becoming the defining enterprise software company of the 21st century. We love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for employees and customers—when you work in ServiceNow Digital Technology, you work for them.

For positions in this location, we offer a base pay of $102,900 - $169,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

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**Specialty/Competency:** Corporate and Business Strategy
**Industry/Sector:** Consumer
**Time Type:** Full time
**Travel Requirements:** Up to 80%
At PwC, our people in strategy consulting focus on providing strategic guidance and insights to organisations. They analyse market trends, assess business performance, and develop recommendations to help clients achieve their goals. These individuals work closely with clients to identify opportunities for growth, optimise operations, and enhance overall business performance.
In technology strategy at PwC, you will specialise in developing and implementing strategic plans to leverage technology for business growth and innovation. You will analyse market trends, assess organisational needs, and provide guidance on technology investments and initiatives. Working in this area, you will collaborate with stakeholders to align technology strategies with overall business objectives to increase utilisation of technology resources, driving competitive advantage.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
+ Respond effectively to the diverse perspectives, needs, and feelings of others.
+ Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
+ Use critical thinking to break down complex concepts.
+ Understand the broader objectives of your project or role and how your work fits into the overall strategy.
+ Develop a deeper understanding of the business context and how it is changing.
+ Use reflection to develop self awareness, enhance strengths and address development areas.
+ Interpret data to inform insights and recommendations.
+ Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Learn more about how we work: does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: PwC is an?equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law?
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: salary range for this position is: $77,000 - $202,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: