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175 Call Center jobs in Pittsgrove

Call Center Team Leader

19720 Wilmington Manor, Delaware Sallie Mae

Posted 2 days ago

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Job Description

**When you join Sallie Mae, you become a champion for all students.**
We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.
We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
**What You'll Contribute** ?
The Associate will be responsible for managing the day-to-day operations of our collections department to optimize liquidation performance, resolution rates, and drive collector compliance with regulations?
**What** **You'll** **Do**
+ Lead and motivate a team of collection professionals, providing guidance, training, and performance feedback to drive productivity and effectiveness.
+ Utilizes all available reporting to analyze performance factors to identifyboth successes and areas of focus to enhance assigned individual's performance
+ Conducts side-by-side observation sessions andcompletes listening evaluations.This includes live listening's, and account browses andidentifies opportunities for improvement.
+ Provide daily direction and communication to employees so that calls are handled in a timely, efficient, and knowledgeable manner.
+ Develop appropriate coaching plans for everyone, tracks individual's progress and provides feedback for management consideration.
+ Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
+ Provides lead coverage for all employees and provides customer call assistance rotating on Friday and Saturdays as needed.
+ Provides guidance to staff and identify to senior management when additional oversight is needed
+ Monitor lunches, breaks, handle times and other adherence performance factors
+ Maintain continuing education, training in industry career development.
+ Brainstorms with senior management to assess educational needs on the floor
+ Helps Education Specialist to facilitate training sessions with classes of collectors
+ Calibrate with our business support areas to mitigate risk
+ Develops handouts and training material for desk drops as needed
+ Assist with escalated phone calls when necessary
+ Ad hoc reporting and remediation
+ Assist the senior leadership team with interviewing and hiring candidates.
_The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._
**What You** **Bring**
Minimum education, skills and experience required.
+ Bachelor's Degree or equivalent experience preferred
+ 1+ years of experience in operations within financial services
+ Working knowledge of all federal and state rules and regulations governing collections including FDCPA, Privacy Act and FCRA.
+ Effective written and oral communication skills
+ Excellent negotiation skills with the ability to influence others
+ Demonstrated ability to appropriately manage multiple priorities in a time sensitive manner and high-volume environment
+ Strong analytical and problem-solving skills with the demonstrated ability to accurately identify issues, effectively resolve problems and or escalate to management.
+ Ability to work flexible day, evening and weekend hours as required
+ Proficient in MS Applications
The Americans with Disabilities Act
_The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._
**Feeling your best helps you do your best:**
**Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).**
+ Competitive base salaries
+ Bonus incentives
+ Generous PTO, Floating Holidays and 12 Federal Holidays observed
+ Support for financial-well-being and retirement 401k with employer match
+ Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
+ Employer paid short-term/long-term disability and basic life insurance
+ Flexible hybrid working arrangements.
+ Paid parental leave and adoption reimbursement programs
+ Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
+ Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
+ Tuition Reimbursement and Family Scholarship Programs
+ Career development and training opportunities
Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
**Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here ( **to view the U.S. Pay Transparency Policy,** **here ( **for federal job applicant notices, and** **here ( **to view the California Employee Privacy Notice.**
**Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ( and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.**
Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click Click to view the U.S. Pay Transparency Policy.

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Call Center Supervisor - Veterans Evaluation Services

19801 Wilmington, Delaware Maximus

Posted 25 days ago

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Job Description

Permanent

Description & Requirements

Maximus is currently hiring for Call Center Supervisors to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.

Due to contract requirements, only US Citizen or a Green Card holder can be considered for this opportunity.

Essential Duties and Responsibilities:

- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed

- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources

- Develop work schedules and assign duties to direct report personnel to ensure efficiency

- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources

- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems

- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks

- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports

- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis

- Participate in meetings and recommend changes to policies and procedures

- Assume leadership responsibility for departmental tasks and call center activities as required

- Support and enforce call center expectations

- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership

- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.

Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role. New hires will not be exempt from using company provided equipment.

Home Office Requirements Using Maximus-Provided Equipment:

- Internet speed of 20mbps or higher required (you can test this by going to

- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

- Private work area and adequate power source

- Must currently and permanently reside in the Continental US

Minimum Requirements

- Bachelor's degree in related field.

- 3-5 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.

Previous Call Center Supervisor or Call Center leadership experience is preferred.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

64,000.00

Maximum Salary

$

64,000.00

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Licensed Account Representative (Customer Service/ Call Center)

08037 Hammonton, New Jersey NJM Insurance Group

Posted today

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Job Description

Do you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 5-time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center!

Join a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims Experience - 7 years in a row !

Our Contact Center team enjoy:

Salary begins at $49,871.25 with the potential to earn more if you are licensed with experience (Salary is commensurate with experience and credentials)
Company paid training and professional state licensure.
Potential annual bonus incentive worth up to 7.5% of your first year's base salary
Hybrid work schedule once training is completed
An outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8%

The Opportunity

NJM is seeking talented, friendly customer service orientated professionals to become Licensed Account Representatives in our nationally recognized contact center. As part of your NJM experience, you will receive top-quality paid training to prepare you for this position in personal lines insurance. On our team, you will play an important role in continuing to build upon the long-standing reputation of delivering award winning service to NJM policyholders by assisting them with setting up new policies, and completing policy transactions, as well as general coverage and billing questions.

Available Shift(s):

Day Shift

Monday-Friday (9:45AM - 6PM) and every Saturday (8:30AM- 4:45PM)
One weekday and Sundays off
Include a 5% shift differential

Delayed Shift

Monday-Friday 12:45pm-9:00pm
1 Saturday a month (8:30am - 4:45pm)
Includes a 15% shift differential

Responsibilities

Deliver a high-quality customer experience while consulting and counseling customers on NJM's products via inbound calls
Provide coverage options best suited to accommodate individual needs and administer transactions when necessary
Demonstrate effective time management to achieve performance goals/targets
Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance.

Requirements

Excellent verbal and written communication skills
Strong computer and navigation skills including proficiency in Microsoft Outlook and Word
Accurate keyboarding skills
Superior listening skills
Strong multi-tasking ability
Prior customer service or contact center experience
Quiet, distraction-free work area at home
High School Diploma or GED is required; an associate's or bachelor's degree is desired
Bilingual skills are valued, but not required
Personal Lines Authority License is a plus

Benefits Offered:

Medical Insurance (Blue Cross Blue Shield)
Dental Insurance (Delta Dental)
Vision (Delta Vision/ VSP)
Flexible Spending Account
Discounts on NJM auto insurance
Tuition reimbursement
Life insurance
Plus, additional company discounts for items like travel, service, car rental and more!

Starting Rate: $0

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

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Sr Call Center Manager (Remote - Frankfort, KY)

19801 Wilmington, Delaware Maximus

Posted 1 day ago

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Job Description

Permanent

Description & Requirements

Maximus is currently hiring for a Sr. Call Center Manager remote opportunity in Frankfort, KY. Residency must be in/or commutable distance to Frankfort, KY. Maximus may consider remote work for talent willing and able to travel up to 50% of the time. The Sr. Call Center Manager is responsible for overseeing the Call Center operations and training to ensure that project SLAs are met. The project will be a multichannel, multiprogram contact center that will support multiple clients throughout the state of Kentucky.

This job is contingent upon contract award.

At Maximus we offer a wide range of benefits to include:

- Work/Life Balance Support - Flexibility tailored to your needs!

- Competitive Compensation - Bonuses based on performance included!

- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- Tuition Reimbursement - Invest in your ongoing education and development.

- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- Professional Development Opportunities: Participate in training programs, workshops, and conferences

Essential Duties and Responsibilities:

- Oversee the daily operations of a call center team to ensure performance metrics are met.

- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.

-Provide assistance and updates to staff regarding these policies and procedures.

- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.

- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.

- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.

- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.

- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.

- Monitor call center compliance with ISO standards as applicable.

- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.

- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.

- Responsible for identifying and resolving issues, problems, and concerns with employees.

- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.

- Provide direction to staff when complaints are escalated to management level.

Minimum Requirements

- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

- Three (3) years of people management experience.

- Must currently live in or near Frankfort, KY or plan to relocate to the area.

- Must be willing and able to work both in our Frankfort, KY offices, as well as remotely.

- Must be willing and able to travel up to 50% of the time as business need dictates.

- Experience with a large-scale telephony system required.

- Experience managing a large-scale call center (at least 500 full time equivalents) required.

- Experience in call center operations is required.

- CRM experience required.

Home Office Requirements:

- Remote workers supporting contact center operations must have access to the internet via their internet service provider by purchasing or maintain a service that provides a minimum internet speed download requirement of 25 Mbps for a single user, download of 50 Mbps for shared internet connectivity, and 5 Mbps upload speed required; 10 Mbps preferred.

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Minimum Salary

$

95,000.00

Maximum Salary

$

105,000.00

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Supervisor - Call Center (Temporary, Remote Miami, FL)

19801 Wilmington, Delaware Maximus

Posted 7 days ago

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Job Description

Permanent

Description & Requirements

The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.

This is a seasonal, remote (work at home) position. *Duration of this position is approximately 6-8 weeks must be available to work from October to December*

You will be required to work an 8 hour shift between the hours of 7am-7pm CST. Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.

This position is fully remote; however, you must reside within 75 miles from the Maximus Miami, FL location.

You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.

Equipment will be provided but must meet the remote position requirement provided below

Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to /> * Private work area and adequate power source