232 Call Center jobs in Pleasant Hills

Job Type

Full-time

Description

Call Center Sales Associate

Guardian Storage is a locally owned self-storage company that has been in business for over 30 years. We are known for exceptional customer service and immaculate, high-quality properties. We take pride in our positive company culture and have earned Top Workplace recognition the last two years in a row. We are looking for teammates that are great at building relationships - that can connect with, help, and relate to the wide variety of people with whom they'll work on a day-to-day basis. Ideal candidates are self-driven with a strong work ethic whose values align with our core values of Caring, Excellence, Commitment, Innovation and Teamwork.

Our teammates are an integral part of our success. As such, we strive to set ourselves apart by offering many perks and benefits including but not limited to: Competitive Pay, comprehensive Medical, company paid Dental and Vision Benefits, company-paid short-term/long-term, and Life insurance, generous Paid Time Off, 5% matching 401K plan, corporate discounts, company sponsored events, company awards, discretionary bonuses, free storage space and more!

Position Summary:

As a key contributor to Guardian Storage's inbound sales team, the Call Center Associate plays a vital role in converting inquiries into reservations and rentals through exceptional customer service and consultative sales techniques. This role is responsible for guiding prospective tenants through the self-storage reservation and rental process, understanding their needs, and delivering customized solutions, all while maintaining a professional and courteous demeanor across phone, chat, and email platforms.

Why Join Guardian Storage?

Make a Real Impact: You'll be a trusted advisor helping customers during key life transitions like moves, renovations, or business growth.

Earn More Than a Paycheck: Competitive hourly pay, performance-based incentives, and opportunities to grow into leadership or operational roles.

Hybrid Flexibility: Enjoy a mix of remote and in-office work, with schedules designed to support work-life balance.

Training & Growth: We invest in you from Day One, with personalized coaching, access to tools and resources, and a team that truly wants you to succeed.

A Company That Cares: Join a values-driven organization with a strong reputation, team-oriented culture, and leadership that listens.

Requirements

Call Center Sales Associate Responsibilities include:

• Serve as the first point of contact for potential customers and current tenants via phone, live chat, and email
• Secure contact details, schedule appointments, take reservations, and complete phone-based rentals.
• Process customer payments
• Follow Guardian Storage's consultative selling process to maximize rental conversions and customer satisfaction
• Provide industry-leading customer service on all interactions
• Protect any sensitive or private information such as payment information and personal details by maintaining 100% confidentiality.
• Perform other call center-related duties as assigned or required by the Call Center Manager

• 2 + years sales or customer service experience preferred; self-storage or real estate industry experience is a plus
• Must have excellent listening, verbal and written communication skills via phone and email
• Self-storage experience a plus but not required
• Comfort with using CRM systems and multitasking across digital tools.
• A customer-first mindset with the ability to build rapport and overcome objections.
• Must be able to work independently in a fast paced environment with shifting priorities and, in a small team call center environment
• Must be able to work afternoon or evening shifts, including weekends

A-Line Staffing is now hiring Benefits Customer Service Representative’s in Pittsburgh, PA. The Benefits Customer Service Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.

If you are interested in this Benefits Customer Service Representative position, please contact Dan Lupo at A-Line Staffing.

Benefits Customer Service Representative Compensation

• Pay DURING Training$16.50/hour | $7.25/hour for Bilingual (English/Spanish)
• Pay AFTER Training: 18 | 18.75/hour for Bilingual (English/Spanish)
• Benefits are available to full-time employees after 90 days of employment
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Benefits Customer Service Representative Highlights

• This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs

• During our busy season you will be expected to work a 40-hour week and overtime when requested.

• During our off season, your hours will fluctuate between 32 to 40 hours depending on client need.

• Your choice of Remote Role or On Site, MUST BE LOCAL. You will go onsite for day 1 to pick up equipment and also be required to come in for meetings or major projects.
• The required availability for this position is Monday – Friday between 8am -11pm.

Benefits Customer Service Representative Responsibilities

• As a Benefit Customer Service Representative, you will have the rewarding opportunity to help our client members through the enrollment process, and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service. You will start out on one client, and with dedication to our clients, you will be cross trained to provide assistance on multiple clients. You will spend your day either on the phone, or providing assistance through web chat conversations and email. We provide superior service center environment in professional buildings where you will be recognized for your dedication.

Maximus is currently hiring for Call Center Supervisors to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.

Due to contract requirements, only US Citizen or a Green Card holder can be considered for this opportunity.

Essential Duties and Responsibilities:

- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed

- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources

- Develop work schedules and assign duties to direct report personnel to ensure efficiency

- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources

- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems

- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks

- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports

- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis

- Participate in meetings and recommend changes to policies and procedures

- Assume leadership responsibility for departmental tasks and call center activities as required

- Support and enforce call center expectations

- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership

- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.

Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role. New hires will not be exempt from using company provided equipment.

Home Office Requirements Using Maximus-Provided Equipment:

- Internet speed of 20mbps or higher required (you can test this by going to

- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

- Private work area and adequate power source

- Must currently and permanently reside in the Continental US

Minimum Requirements

- Bachelor's degree in related field.

- 3-5 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.

Previous Call Center Supervisor or Call Center leadership experience is preferred.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

64,000.00

Maximum Salary

$

64,000.00

Job Category: Hospitality

Requisition Number: GUEST005021

Location: Rivers Casino Pittsburgh, 777 Casino Drive, Pittsburgh, PA 15212, USA

Title: Guest Services Representative Rivers Casino Call Center

Job Summary: Join our team at Rivers Casino as a Guest Services Representative in our fast-paced and dynamic call center. As a key point of contact for our guests, you will be responsible for handling incoming and outgoing calls, reservations, inquiries, and promoting our casino offerings. We are seeking a dedicated individual who is passionate about delivering exceptional customer service and contributing to our overall guest experience.

Key Responsibilities:

• Utilize various systems to efficiently manage incoming and outgoing calls and provide accurate information.
• Operate the switchboard phone system, ensuring prompt and courteous handling of all calls.
• Screen and transfer calls to appropriate departments, ensuring effective communication and routing.
• Proactively gather guest information for follow-up, contributing to our outbound calling program.
• Maintain and update the phone directory and tree, ensuring accurate and up-to-date information for seamless communication.
• Assist with reservations, upselling where possible, and providing accurate information about our promotions and packages.
• Communicate effectively and respectfully with customers through various channels, including phone, email, and messaging.
• Stay informed about the latest casino promotions, social media activity, and digital campaigns to provide accurate information to guests.
• Handle guest inquiries, complaints, and requests promptly and professionally, escalating when necessary.
• Maintain confidentiality of guest information and handle sensitive data with discretion.
• Maintain knowledge of the casino and hotel amenities, including operational hours and relevant policies.
• Perform other duties as assigned to contribute to the smooth functioning of the call center and overall guest experience.

Qualifications:

• Previous experience in a high-volume call center preferred.
• One or more years of hospitality reservations experience is advantageous.
• Demonstrated ability to provide excellent guest service.
• Strong multitasking abilities and prioritization skills.
• Proficiency in communication, both verbal and written, in English.
• Familiarity with computer systems and software, including Microsoft Office and Google Suite.
• Strong interpersonal skills and a friendly, team-oriented attitude.
• Willingness to work flexible shifts, including weekends, holidays, and special events.

Physical Requirements:

• Prolonged periods of sitting
• Physical ability to handle bending, reaching, and lifting up to 25lbs.
• Must have the ability to read, analyze, and interpret documents
• Must have the finger/hand dexterity to maneuver on a computer keyboard and other office machinery.

The above duties and responsibilities are representative. Full job descriptions available upon hire.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.

Maximus is currently hiring for a Sr. Call Center Manager remote opportunity in Frankfort, KY. Residency must be in/or commutable distance to Frankfort, KY. Maximus may consider remote work for talent willing and able to travel up to 50% of the time. The Sr. Call Center Manager is responsible for overseeing the Call Center operations and training to ensure that project SLAs are met. The project will be a multichannel, multiprogram contact center that will support multiple clients throughout the state of Kentucky.

This job is contingent upon contract award.

At Maximus we offer a wide range of benefits to include:

- Work/Life Balance Support - Flexibility tailored to your needs!

- Competitive Compensation - Bonuses based on performance included!

- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- Tuition Reimbursement - Invest in your ongoing education and development.

- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- Professional Development Opportunities: Participate in training programs, workshops, and conferences

Essential Duties and Responsibilities:

- Oversee the daily operations of a call center team to ensure performance metrics are met.

- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.

-Provide assistance and updates to staff regarding these policies and procedures.

- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.

- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.

- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.

- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.

- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.

- Monitor call center compliance with ISO standards as applicable.

- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.

- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.

- Responsible for identifying and resolving issues, problems, and concerns with employees.

- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.

- Provide direction to staff when complaints are escalated to management level.

Minimum Requirements

- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

- Three (3) years of people management experience.

- Must currently live in or near Frankfort, KY or plan to relocate to the area.

- Must be willing and able to work both in our Frankfort, KY offices, as well as remotely.

- Must be willing and able to travel up to 50% of the time as business need dictates.

- Experience with a large-scale telephony system required.

- Experience managing a large-scale call center (at least 500 full time equivalents) required.

- Experience in call center operations is required.

- CRM experience required.

Home Office Requirements:

- Remote workers supporting contact center operations must have access to the internet via their internet service provider by purchasing or maintain a service that provides a minimum internet speed download requirement of 25 Mbps for a single user, download of 50 Mbps for shared internet connectivity, and 5 Mbps upload speed required; 10 Mbps preferred.

#LI-Remote #HotJobs0121LI #HotJobs0121FB #HotJobs0121X #HotJobs0121TH

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

95,000.00

Maximum Salary

$

105,000.00

The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.

This is a seasonal, remote (work at home) position. *Duration of this position is approximately 6-8 weeks must be available to work from October to December*

You will be required to work an 8 hour shift between the hours of 7am-7pm CST. Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.

This position is fully remote; however, you must reside within 75 miles from the Maximus Miami, FL location.

You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.

Equipment will be provided but must meet the remote position requirement provided below

Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to /> * Private work area and adequate power source

Essential Duties and Responsibilities:

- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed

- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources

- Develop work schedules and assign duties to direct report personnel to ensure efficiency

- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources

- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems

- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks

- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports

- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis

- Participate in meetings and recommend changes to policies and procedures

- Assume leadership responsibility for departmental tasks and call center activities as required

- Support and enforce call center expectations

- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership

- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.

Minimum Requirements

- Bachelor's degree in related field.

- 3-5 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.

- Must be a U.S. Citizen

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

44,800.00

Maximum Salary

$

44,800.00

The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.

This is a seasonal, remote (work at home) position. *Duration of this position is approximately 6-8 weeks must be available to work from October to December*

You will be required to work an 8 hour shift between the hours of 7am-7pm CST. Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.

This position is fully remote; however, you must reside within 75 miles from the Maximus Pharr, TX location.

You must be able to pick up and return your equipment at the Maximus Pharr, TX location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.

Equipment will be provided but must meet the remote position requirement provided below

Remote Position Requirements:

• Hardwired internet (ethernet) connection
• Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to
• Private work area and adequate power source

- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed

- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources

- Develop work schedules and assign duties to direct report personnel to ensure efficiency

- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources

- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems

- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks

- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports

- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis

- Participate in meetings and recommend changes to policies and procedures

- Assume leadership responsibility for departmental tasks and call center activities as required

- Support and enforce call center expectations

- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership

- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.

Minimum Requirements

- Bachelor's degree in related field.

- 3-5 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.

- Must be a U.S. Citizen

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

44,800.00

Maximum Salary

$

44,800.00