512 Client Relations jobs in Pearland
Senior Client Relations Associate
77074 Houston, Texas
$21 Hourly
WhatJobs
Posted 16 days ago
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Job Description
Our client is seeking an enthusiastic and customer-focused Senior Client Relations Associate to join their vibrant team in Houston, Texas, US . This role is essential for providing exceptional support to our valued customers, resolving inquiries efficiently, and ensuring a positive experience. We are looking for someone with excellent communication skills, a problem-solving mindset, and a genuine desire to help others.
Responsibilities:
Qualifications:
Our client offers a competitive hourly wage, comprehensive benefits package, and opportunities for career growth within a supportive and collaborative work environment. Join a company in Houston, Texas, US that values its employees and is committed to delivering outstanding customer satisfaction. We invest in training and development to help you succeed and grow with us.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues or service-related problems.
- Provide accurate information about products, services, and policies.
- Escalate complex issues to appropriate departments when necessary.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Educate customers on self-service options and troubleshooting steps.
- Identify opportunities to improve the customer experience and contribute to process enhancements.
- Collaborate with internal teams to ensure seamless service delivery.
- Follow up with customers to ensure satisfaction and resolution of their issues.
- Handle customer complaints with patience and empathy.
Qualifications:
- High school diploma or equivalent; some college coursework preferred.
- Minimum of 1-3 years of experience in customer service or helpdesk support.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical thinking abilities.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
- Ability to multitask, prioritize, and manage time effectively.
- Patience, empathy, and a positive attitude.
- Ability to work independently and as part of a team in a fast-paced environment.
- Technical aptitude and ability to learn new systems quickly.
- Flexibility to work various shifts, including some evenings or weekends, if required in Houston, Texas, US .
Our client offers a competitive hourly wage, comprehensive benefits package, and opportunities for career growth within a supportive and collaborative work environment. Join a company in Houston, Texas, US that values its employees and is committed to delivering outstanding customer satisfaction. We invest in training and development to help you succeed and grow with us.
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