706 Customer Focused Employees jobs in Balch Springs

Job Details

Job Location
Practice Support Center 1210 - Dallas, TX

Position Type
Full Time

Description

Who We Are:

Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.

Company Conformance Statements:

• In the performance of their respective tasks and duties, all employees are expected to conform to the following:
• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Summary:

The Help Desk Support Agent serves as the first point of contact for all technical support needs within our organization. This role is vital to ensuring clinicians and staff have seamless access to the technology and systems they rely on to deliver high-quality patient care.

Key Responsibilities:

• Respond promptly to IT support requests via phone, email, ticketing system, or in person, providing courteous and effective assistance.
• Troubleshoot and resolve issues related to hardware, software, network connectivity, printers, and specialized medical devices.
• Provide support for healthcare applications and Electronic Health Record (EHR) systems, escalating more complex problems to senior team members.
• Manage user accounts, including password resets and access rights in Active Directory, email systems, and clinical applications.
• Deploy, configure, and maintain computers, mobile devices, and other peripherals in compliance with HIPAA and organizational security policies.
• Document all support activities, solutions, and follow-ups within the IT ticketing system.
• Collaborate with IT colleagues to identify trends and contribute to long-term improvements.
• Educate users on best practices for security, application use, and self-help troubleshooting.
• Participate in after-hours or on-call support rotations as required.

Qualifications

Education:

• High School diploma or GED is required.
• Associate's degree in Information Technology, Computer Science, or related field preferred, or equivalent professional experience.

Qualifications:

• At least 2-3 years of technical support or help desk experience, ideally within a healthcare setting.
• Experience supporting EHR systems (such as NextGen) is highly desirable.
• Strong working knowledge of Windows OS, Microsoft Office 365, and basic networking (TCP/IP, DNS, DHCP).
• Proficiency with Active Directory, VPN technologies, remote support tools, and endpoint security.
• Understanding of HIPAA compliance and handling of protected health information (PHI).
• Excellent customer service and communication skills, with a patient, professional, and empathetic approach.
• Ability to prioritize tasks and manage time effectively in a busy environment.
• Strong problem-solving abilities and keen attention to detail.

Our competitive benefits package includes the following:

• Medical, Dental, and Vision insurance
• Short-term/Long-term disability
• Life and other voluntary plans
• 401(k) plan
• Employee Referral Program
• Paid Time-Off
• Company-Paid Holidays

Equipment Operated: Standard office equipment, including computers, fax machines, copiers, printers, telephones, etc.

Physical Requirements: Must possess manual dexterity to operate office machines, including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals.Ability to lift and move equipment up to 50 lbs.May require walking to different departments or clinics throughout the day.

Equal Employment Opportunity:

Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.

Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.

Please note that any offer of employment is contingent on the successful completion of pre-employment background checks.

No phone calls or agencies, please.

Summary
Job title: Help Desk Analyst
Job ID: 202596390001
Department: Help Desk
Location: TX-Irving
Description
Summary:
This position provides phone support for software and hardware related issues. Candidate will be required to determine the nature of the problem, analyze root causes and resolve or escalate the issues in a timely manner. This individual's prime responsibility is to ensure that CED's 500+ Profit Center locations receive a very high level of service in a timely and professional manner.
This individual must possess excellent communication and customer service skills in addition to being a good problem solver. They have the ability to make decisions quickly and independently in a fast-moving call center environment.
Reports to: Manager of IT Service Ctr
Minimum Qualifications:
· Experience supporting end users to set-up, operate and troubleshoot personal computers, printers, and external computer peripherals
· Demonstrable experience learning new software and hardware in an independent manner
· Experience using Microsoft Word, Excel, and Outlook
· High level of proficiency to read, write, and communicate orally in English, especially I.T. technical terms and concepts
Preferred Qualifications:
· Experience taking calls in a fast paced environment
Working Conditions:
This position operates in a professional office environment and is largely a sedentary role. It requires the ability to sit for extended periods of time.
Supervisory Responsibilities: No
Essential Job Functions:
· Provide phone support for software and hardware related issues while following company process and procedures
· Persuade users to follow company process and procedures and handle potentially inflammatory situations with composure
· Meet or exceed call-answering quantity and quality standards
· Work assigned shifts and meet or exceed attendance standards
CED is an Equal Opportunity Employer - Disability | Veteran
Other Compensation:
The following additional compensation may be applicable for this position:
+ Profit Sharing
Benefits:
Benefits available for this position are:
+ Insurance - Medical, Dental, Vision Care for full-time positions
+ Disability Insurance
+ Life Insurance
+ 401(k)
+ Paid Sick Leave
+ Paid Holidays
+ Paid Vacation
+ Health Savings Account (HSA) and matching
+ Teledoc
+ Paid Pregnancy & New Parent Leave

Job Details

Job Location
Practice Support Center 1210 - Dallas, TX

Position Type
Full Time

Description

Who We Are:

Platinum Dermatology Partnersis a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.

Company Conformance Statements:

• In the performance of their respective tasks and duties, all employees are expected to conform to the following:
• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Summary: The primary role of the Help Desk Manager is to develop, lead and motivate a team of help desk and field tech professionals to deliver excellent technical support with outstanding customer service/satisfaction and timeliness. This includes establishing and managing Service Level Agreements (SLAs) as well as all procedures related to the identification, prioritization and resolution of end-user requests. The Help Desk Manager performs monitoring, tracking, and coordination of all Help Desk functions. In addition, the Help Desk Manager maintains team focus for the optimum end-user experience with technology. The Help Desk Manager will also contribute to incident resolution by giving remote and hands-on support and training to end-users.

The Help Desk Manager requires both knowledge of the software and hardware systems being supported and effective personnel management skills.

They are responsible for leading the Help Desk to engage in more proactive planning and support, along with organizing the Help Desk to be flexible and adaptable in meeting the changing needs of the company.

The Help Desk Manager monitors, maintains, and reports metrics for help desk efficiency and end-user satisfaction. This requires analytical ability to identify areas for improvement within the supported systems, the department, and the user community.

The Help Desk Manager must understand, apply, and maintain HIPAA-compliant systems, environments, and documentation as required.

Essential functions:

• Ensure end-users are provided efficient and timely resolution on assigned incidents, according to SLAs.
• Ensure support availability for end-users for urgent incident resolution on a 24/7 basis, as needed.
• Support departmental efforts to achieve and maintain 99.999% uptime for mission-critical systems.
• Maintain a culture of optimum end-user experience with technologies.
• Maintain knowledge of HIPAA privacy and security.
• Perpetuate a culture of HIPAA compliance with the use of technology.
• Perform staff scheduling to ensure Help Desk coverage during normal business hours, field support, and on-call rotation as required.
• Train help desk staff to answer and resolve incoming calls. Solves or assists help desk representatives in solving non-routine or complex. software, hardware, network system, and procedural problems.
• Manage the Help Desk staff on performance evaluations, hiring, and disciplinary responsibilities.
• Understands and enforces company policies as published in the policies and procedures.
• Appropriately delegate assignments and provide tracking for optimal performance delivery.
• Establish and maintain a Help Desk ticketing system for task management, workflow, and tracking.
• Monitor information system, enabling Help Desk staff and support technicians to recover outages with minimal disruption to expected service levels.
• Maintain appropriate escalation procedures to ensure efficient incident resolution regardless of complexity.
• Analyze incident reports to identify chronic conditions for resolution by way of training or re-engineering.
• Ensure daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department.
• Ensure that decisions made to improve the overall customer support of the Help Desk are continually carried through.
• Coordinate the training requirements of Help Desk personnel.
• Contribute to departmental productivity and development objectives by participating in training programs.
• Provide leadership by projecting a positive attitude and providing learning incentives.
• Accurately communicate pertinent information.
• Assist in the development and implementation of quality improvement programs for assigned departments.
• Solve problems and make decisions daily relative to Help Desk responsibilities.
• Represent Help Desk in business initiatives where new workflows will result in increased calls for support.
• Represent the IT Department with enthusiasm and create a positive image for efficient incident resolution.
• Professionally resolve problem situations.
• Accurately communicate pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service.
• Cost-effectively perform duties to avoid waste of resources without jeopardizing the quality of care and service.
• Maintain competency and enhance professional growth and development through continuing education and conferences.
• Provide off-hours/after-hours support for all critical support issues, providing advanced first-level technology support.
• Meet with technology technicians, attend seminars, and read industry-related publications to remain abreast of technology advances.
• Management skills are required to successfully perform the planning, directing, reporting, and administrative responsibilities of this position.
• Demonstrate management and decision-making skills concerning Information Systems policies, processes, and procedures, with a proven track record of completing tasks and/or projects within budget and on schedule.
• Manage multiple high-priority initiatives in a fast-paced, highly technical environment.
• Perform duties and responsibilities as assigned by the Director of Information Technology.
• Create long-term strategies for the growth and maintenance of the help desk department, and make budgetary recommendations to management.
• Confer with staff, end-users, supervisors, and managers to determine support requirements for new features, applications, or the company's system functionality.
• Prepare activity reports and write recommendations for management review.
• Coordinate the scheduling of help desk technicians.
• Assist with the implementation of procedures for regulatory and compliance changes for the company.

Qualifications

Education:

• High School Diploma or GED is required.
• Associate's or Bachelor's Degree is preferred,and/or professional certifications in Computer Science, technology, or related disciplines.

Job Specifications:

• Advanced knowledge of business-critical applications (NextGen, Windows, Outlook, MS365).
• Advanced knowledge of help desk ticket management and reporting system (Manage Engine).
• Advanced knowledge of help desk escalation and service level agreement protocols.
• Advanced knowledge of computing hardware (IGels, laptops, desktops).
• Functional knowledge of network infrastructure for thin client environments.
• Functional knowledge of network applications.
• Basic understanding of /LAN/WAN/, PC, Servers, and thin client hardware.
• Basic knowledge of network protocols such as DNS, DHCP, TCP/IP.
• Basic knowledge of routing and switching equipment.
• Support technology end-users at Level 1 and Level 2, and escalate Level 3 severity issues.
• Manage Microsoft Active Directory services for user access to data systems.
• Demonstrates strong written and verbal communication skills required to present department plans and activities to individuals and groups throughout the company.
• Prepares, reads, comprehends, and analyzes a variety of complex forms, reports, spreadsheets, maps, plans, records, documentation, and correspondence required by the job.
• Speaks to individuals or groups of people with poise, voice control, and confidence.
• Responds adequately to inquiries or complaints.
• Applies principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Applies common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form.
• Communicates effectively and efficiently in whatever communication device or system is required (telephone, email, chat).
• Uses/interprets job-related terminology, and functions effectively and efficiently.
• Deals with people beyond giving and receiving instructions, and maintaining effective working relationships.
• Performs under stress, deals with persons acting under stress, and adapts when confronted with emergencies.
• Operates /uses a variety of job-specific office machines and other office equipment.
• Manages multiple high-priority initiatives in a fast-paced, highly technical environment.
• Successfully performs the planning, directing, reporting, and administrative responsibilities of this position.
• Uses written and verbal communication skills to present department plans and activities to individuals and groups throughout the company.

Position Performance Criteria:

• Accurately interpret and enforce company policies and procedures.
• Provide fast and accurate resolution or assignment/escalation on all incidents reported to the Help Desk.
• Thoroughly and accurately document root cause, resolution, and other important incident data.
• Audit and ensure accuracy for subordinate documentation on assigned incidents.
• Ensure staff development to maintain enthusiastic, courteous, and professional end-user engagement.
• Communicate professionally and respectfully with clients, superiors, subordinates, and others.
• Precision and accuracy in problem resolutions.
• Enthusiasm and professional conduct in end-user support.
• Responsiveness to SLAs on assignments.
• Specific system knowledge and execution of routine tasks.
• Knowledge and enforcement of HIPAA policies and procedures.
• Use of Tools and Technology.
• Adherence to best practices.
• Availability/Uptime of assigned systems.
• Knowledge and skillset.
• Completion of continuing education and assigned training.
• Contribution and cooperation in a multi-team environment.

Physical Demands :

• Ability to work long hours during project roll-outs or maintenance windows.
• Ability to lift a minimum of 50lbs.
• Ability to work independently of others and as a team player.

Our competitive benefits package includes the following:

• Medical, Dental, and Vision insurance
• Short-term/Long-term disability
• Life and other voluntary plans
• 401(k) plan
• Employee Referral Program
• Paid Time-Off
• Company-Paid Holidays

Equipment Operated: Standard office equipment, including computers, fax machines, copiers, printers, telephones, etc.

Physical Requirements: Must possess manual dexterity to operate office machines, including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals.

Equal Employment Opportunity:

Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.

Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.

Please note that any offer of employment is contingent on the successful completion of pre-employment background checks.

No phone calls or agencies, please.

Job Description
JOB TITLE: Level 1 IT Analyst

DEPARTMENT: Information Technology

FLSA: Exempt

REPORTS TO: IT Infrastructure Manager

SUMMARY:

The IT Analyst ensures the day-to-day technology needs of associates are supported across multiple hardware platforms and software suites. Responsibilities include resolving problem requests, providing support for PC's, laptops, printers, phones, networking, and back-office software troubleshooting.

PRIMARY RESPONSIBILITIES:

• Fields incoming problem requests from clients via telephone, e-mail, and in person.
• Prioritizes and schedules problem resolution, escalating when necessary.
• Documents the support request process thoroughly.
• Performs Microsoft Active Directory user administration setup functions.
• Provides hands-on support and training at desktop locations.
• Monitors/manage data center systems and performs necessary work remotely or onsite, including evenings and weekends.
• Procures, configures, installs, and supports multiple hardware, software solutions, and network components.

KNOWLEDGE, SKILLS & EXPERIENCE:

• General knowledge of cybersecurity principles.
• Basic knowledge of MS Servers and Windows Desktop operating systems.
• Experience supporting various platforms including PC/MAC/Android/IOS.
• Basic knowledge of Linux command line environment.
• Proficient communication skills in English.
• Exceptional interpersonal skills with a focus on customer service.
• Proven analytical and problem-solving abilities.
• Ability to prioritize tasks in a high-pressure environment.
• Proficiency in Microsoft Office.
• Ability to interact effectively with all levels of employees.

Minimum Requirements:

• Associate degree in Computer Science, Information Technology, or related field, or equivalent work experience.
• 1-3 years of experience in an IT Analyst role supporting multiple hardware and software platforms.

Effort:

• Frequent lifting (up to 25lbs), walking, stooping, and bending.
• Occasionally ascends/descends a ladder for network solutions.

Job Details

Job Location
Practice Support Center 1210 - Dallas, TX

Position Type
Full Time

Description

Who We Are:

Platinum Dermatology Partnersis a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.

Company Conformance Statements:

• In the performance of their respective tasks and duties, all employees are expected to conform to the following:
• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Summary: The primary role of the Help Desk Manager is to develop, lead and motivate a team of help desk and field tech professionals to deliver excellent technical support with outstanding customer service/satisfaction and timeliness. This includes establishing and managing Service Level Agreements (SLAs) as well as all procedures related to the identification, prioritization and resolution of end-user requests. The Help Desk Manager performs monitoring, tracking, and coordination of all Help Desk functions. In addition, the Help Desk Manager maintains team focus for the optimum end-user experience with technology. The Help Desk Manager will also contribute to incident resolution by giving remote and hands-on support and training to end-users.

The Help Desk Manager requires both knowledge of the software and hardware systems being supported and effective personnel management skills.

They are responsible for leading the Help Desk to engage in more proactive planning and support, along with organizing the Help Desk to be flexible and adaptable in meeting the changing needs of the company.

The Help Desk Manager monitors, maintains, and reports metrics for help desk efficiency and end-user satisfaction. This requires analytical ability to identify areas for improvement within the supported systems, the department, and the user community.

The Help Desk Manager must understand, apply, and maintain HIPAA-compliant systems, environments, and documentation as required.

Essential functions:

• Ensure end-users are provided efficient and timely resolution on assigned incidents, according to SLAs.
• Ensure support availability for end-users for urgent incident resolution on a 24/7 basis, as needed.
• Support departmental efforts to achieve and maintain 99.999% uptime for mission-critical systems.
• Maintain a culture of optimum end-user experience with technologies.
• Maintain knowledge of HIPAA privacy and security.
• Perpetuate a culture of HIPAA compliance with the use of technology.
• Perform staff scheduling to ensure Help Desk coverage during normal business hours, field support, and on-call rotation as required.
• Train help desk staff to answer and resolve incoming calls. Solves or assists help desk representatives in solving non-routine or complex. software, hardware, network system, and procedural problems.
• Manage the Help Desk staff on performance evaluations, hiring, and disciplinary responsibilities.
• Understands and enforces company policies as published in the policies and procedures.
• Appropriately delegate assignments and provide tracking for optimal performance delivery.
• Establish and maintain a Help Desk ticketing system for task management, workflow, and tracking.
• Monitor information system, enabling Help Desk staff and support technicians to recover outages with minimal disruption to expected service levels.
• Maintain appropriate escalation procedures to ensure efficient incident resolution regardless of complexity.
• Analyze incident reports to identify chronic conditions for resolution by way of training or re-engineering.
• Ensure daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department.
• Ensure that decisions made to improve the overall customer support of the Help Desk are continually carried through.
• Coordinate the training requirements of Help Desk personnel.
• Contribute to departmental productivity and development objectives by participating in training programs.
• Provide leadership by projecting a positive attitude and providing learning incentives.
• Accurately communicate pertinent information.
• Assist in the development and implementation of quality improvement programs for assigned departments.
• Solve problems and make decisions daily relative to Help Desk responsibilities.
• Represent Help Desk in business initiatives where new workflows will result in increased calls for support.
• Represent the IT Department with enthusiasm and create a positive image for efficient incident resolution.
• Professionally resolve problem situations.
• Accurately communicate pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service.
• Cost-effectively perform duties to avoid waste of resources without jeopardizing the quality of care and service.
• Maintain competency and enhance professional growth and development through continuing education and conferences.
• Provide off-hours/after-hours support for all critical support issues, providing advanced first-level technology support.
• Meet with technology technicians, attend seminars, and read industry-related publications to remain abreast of technology advances.
• Management skills are required to successfully perform the planning, directing, reporting, and administrative responsibilities of this position.
• Demonstrate management and decision-making skills concerning Information Systems policies, processes, and procedures, with a proven track record of completing tasks and/or projects within budget and on schedule.
• Manage multiple high-priority initiatives in a fast-paced, highly technical environment.
• Perform duties and responsibilities as assigned by the Director of Information Technology.
• Create long-term strategies for the growth and maintenance of the help desk department, and make budgetary recommendations to management.
• Confer with staff, end-users, supervisors, and managers to determine support requirements for new features, applications, or the company's system functionality.
• Prepare activity reports and write recommendations for management review.
• Coordinate the scheduling of help desk technicians.
• Assist with the implementation of procedures for regulatory and compliance changes for the company.

Qualifications

Education:

• High School Diploma or GED is required.
• Associate's or Bachelor's Degree is preferred,and/or professional certifications in Computer Science, technology, or related disciplines.

Job Specifications:

• Advanced knowledge of business-critical applications (NextGen, Windows, Outlook, MS365).
• Advanced knowledge of help desk ticket management and reporting system (Manage Engine).
• Advanced knowledge of help desk escalation and service level agreement protocols.
• Advanced knowledge of computing hardware (IGels, laptops, desktops).
• Functional knowledge of network infrastructure for thin client environments.
• Functional knowledge of network applications.
• Basic understanding of /LAN/WAN/, PC, Servers, and thin client hardware.
• Basic knowledge of network protocols such as DNS, DHCP, TCP/IP.
• Basic knowledge of routing and switching equipment.
• Support technology end-users at Level 1 and Level 2, and escalate Level 3 severity issues.
• Manage Microsoft Active Directory services for user access to data systems.
• Demonstrates strong written and verbal communication skills required to present department plans and activities to individuals and groups throughout the company.
• Prepares, reads, comprehends, and analyzes a variety of complex forms, reports, spreadsheets, maps, plans, records, documentation, and correspondence required by the job.
• Speaks to individuals or groups of people with poise, voice control, and confidence.
• Responds adequately to inquiries or complaints.
• Applies principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Applies common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form.
• Communicates effectively and efficiently in whatever communication device or system is required (telephone, email, chat).
• Uses/interprets job-related terminology, and functions effectively and efficiently.
• Deals with people beyond giving and receiving instructions, and maintaining effective working relationships.
• Performs under stress, deals with persons acting under stress, and adapts when confronted with emergencies.
• Operates /uses a variety of job-specific office machines and other office equipment.
• Manages multiple high-priority initiatives in a fast-paced, highly technical environment.
• Successfully performs the planning, directing, reporting, and administrative responsibilities of this position.
• Uses written and verbal communication skills to present department plans and activities to individuals and groups throughout the company.

Position Performance Criteria:

• Accurately interpret and enforce company policies and procedures.
• Provide fast and accurate resolution or assignment/escalation on all incidents reported to the Help Desk.
• Thoroughly and accurately document root cause, resolution, and other important incident data.
• Audit and ensure accuracy for subordinate documentation on assigned incidents.
• Ensure staff development to maintain enthusiastic, courteous, and professional end-user engagement.
• Communicate professionally and respectfully with clients, superiors, subordinates, and others.
• Precision and accuracy in problem resolutions.
• Enthusiasm and professional conduct in end-user support.
• Responsiveness to SLAs on assignments.
• Specific system knowledge and execution of routine tasks.
• Knowledge and enforcement of HIPAA policies and procedures.
• Use of Tools and Technology.
• Adherence to best practices.
• Availability/Uptime of assigned systems.
• Knowledge and skillset.
• Completion of continuing education and assigned training.
• Contribution and cooperation in a multi-team environment.

Physical Demands :

• Ability to work long hours during project roll-outs or maintenance windows.
• Ability to lift a minimum of 50lbs.
• Ability to work independently of others and as a team player.

Our competitive benefits package includes the following:

• Medical, Dental, and Vision insurance
• Short-term/Long-term disability
• Life and other voluntary plans
• 401(k) plan
• Employee Referral Program
• Paid Time-Off
• Company-Paid Holidays

Equipment Operated: Standard office equipment, including computers, fax machines, copiers, printers, telephones, etc.

Physical Requirements: Must possess manual dexterity to operate office machines, including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals.

Equal Employment Opportunity:

Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.

Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.

Please note that any offer of employment is contingent on the successful completion of pre-employment background checks.

No phone calls or agencies, please.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
What will you do?
+ Day to day technical and application support for external clinician network and internal Signify Health employees
+ Customer engagement via ticketing system, inbound and outbound, and email channels
+ Resolve iOS and Signify Application related issues.
+ Resolve basic ADP, OKTA and other application issues. Basic MacOS, Windows OS devices for external provider Signify Health employees
+ Respond, coordinate, and monitor hardware fulfillment requests for iPad and peripherals
+ Escalate and manage tickets transferred to other departments
+ Keep customers and tickets documentation up to date
+ Respond to customer questions and as needed guide customer to resolution
+ Follow up with customers on unresolved issues for reopened tickets and callbacks
+ Actively demonstrates teamwork at all times by collaborating on ad hoc projects
+ Ability to work occasional overtime, weekend, and holidays
**Required Qualifications**
+ High School Diploma or equivalent.
+ Minimum 1 year of customer service related experience
**Preferred Qualifications**
+ Minimum 1 year of successful work with technical support in a helpdesk environment
+ 'Customer First' Mindset and Collaborative
+ Experience supporting Windows OS / Hardware, Apple iOS/ Software / iPad hardware via phone and email
+ Proven analytical and problem-solving abilities
+ Experience with Helpdesk ticketing systems
+ Strong customer service skills (Written and verbal)
+ Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One) preferred
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$17.00 - $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 07/31/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Description
We are looking for an experienced IT Help Desk Analyst to join our team in Dallas, Tx. This long-term contract position offers an exciting opportunity to provide technical support and resolve IT-related challenges across multiple platforms and technologies. The ideal candidate will excel in troubleshooting and delivering exceptional customer service while ensuring efficient operations.
Responsibilities:
- Provide technical support for hardware, software, and network issues across diverse platforms, including Android, Apple devices, and Mac computers.
- Manage and troubleshoot Active Directory accounts, ensuring proper user access and security protocols.
- Deploy and configure computer systems, applications, and hardware to meet organizational needs.
- Utilize Cisco and Citrix technologies to address connectivity and performance concerns.
- Assist in the setup, maintenance, and configuration of IT equipment and software.
- Perform system updates and manage configuration processes to ensure optimal functionality.
- Respond promptly to help desk inquiries and document resolutions for future reference.
- Collaborate with team members to identify and implement improvements in IT workflows.
- Educate users on best practices for technology usage and troubleshooting methods.
- Monitor system performance and proactively address potential issues to minimize downtime.
Requirements - Proven experience in IT help desk or technical support roles.
- Proficiency in Android development, Cisco, and Citrix technologies.
- Strong knowledge of Mac computers, Apple devices, and computer hardware.
- Expertise in Microsoft applications and Active Directory management.
- Demonstrated ability to perform configuration management and system deployments.
- Excellent troubleshooting skills and attention to detail.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and collaboratively in a fast-paced environment. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
+ Day to day technical and application support for external clinician network and internal Signify Health employees
+ Customer engagement via ticketing system, inbound and outbound, and email channels
+ Resolve Apple iPad, iOS, and Signify application support for Clinicians.
+ Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal Signify Health employees
+ Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams)
+ Escalate and manage tickets transferred to other departments
+ Keep customers/end users and ticket documentation up to date
+ Collaborate on ad hoc projects
+ Ability to work occasional overtime, weekend, and holidays
**Required Qualifications**
+ High School Diploma or equivalent.
+ 3 years of successful work with Service Desk or HelpDesk Support
+ Experience supporting Apple iOS and iPad hardware, Window 10/11 and hardware
**Preferred Qualifications**
+ Customer First' Mindset and Collaborative
+ Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One)
+ Proven analytical and problem-solving abilities
+ Experience with Help Desk ticketing systems
+ Strong customer service skills (Written and verbal)
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$18.50 - $35.29
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 07/31/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Job Description
Job Title: Entry-Level Help Desk and PC System Support Technician

Location: Dallas, TX

Job Type: Full-Time

Job Summary:

We are looking for a motivated and customer-focused Help Desk and PC System Support Technician to join our IT team. This entry-level role is ideal for candidates with a passion for technology, troubleshooting, and providing excellent user support. The successful candidate will be responsible for assisting end-users with IT issues, maintaining computer systems, and ensuring smooth day-to-day operations of company devices and applications.

Key Responsibilities:

• Provide first-level technical support for hardware, software, and network issues via phone, email, or in person.
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and other peripherals.
• Install, configure, and update Windows and macOS operating systems, as well as company-approved software applications.
• Assist with setting up new user accounts, email configurations, and access permissions in Active Directory and other systems.
• Support network connectivity, including Wi-Fi, VPN, and basic troubleshooting of routers and switches.
• Document and track support tickets, resolutions, and common troubleshooting steps using a ticketing system.
• Perform routine maintenance, updates, and security patches for IT systems.
• Assist in IT asset management, including inventory tracking of computers and accessories.
• Provide guidance and training to end-users on best IT practices and security awareness.
• Escalate unresolved issues to senior IT staff or external vendors as needed.

Required Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Experience with ticketing systems like Atera, ServiceNow, Zendesk, or Jira.
• Basic knowledge of Windows and macOS operating systems.
• Understanding of Microsoft Office 365 applications and troubleshooting.
• Familiarity with Active Directory, user account management, and password resets.
• Strong problem-solving skills and ability to diagnose technical issues.
• Good communication skills with the ability to explain technical concepts to non-technical users.
• Willingness to learn and adapt in a fast-paced IT environment.

Preferred Qualifications:

• CompTIA A+, ITIL, or other relevant IT certifications.
• Experience with ticketing systems like ServiceNow, Zendesk, or Jira.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
• Previous experience in a help desk or IT support role (internship or part-time acceptable).

What We Offer:

• Competitive salary and benefits package.
• Opportunities for training and career growth.
• A collaborative and supportive team environment.
• Hands-on experience with various IT technologies and systems.

If you are eager to kick-start your IT career and gain hands-on experience in a dynamic work environment, we encourage you to apply!

How to Apply:
Submit your resume and a brief cover letter explaining your interest in the position.