Customer Success Manager

85003 Phoenix, Arizona Payabli

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Customer Success Manager

Payabli's mission is to enable any software company to become a payments company through its payment infrastructure and monetization platform. With Payabli, software companies can make payments a core part of their business model to drive revenue, enhance customer lifetime value, and boost enterprise value. Our Founders are Serial Entrepreneurs who have built and scaled successful technology companies like RevoPay (Acquired), Seamless.com (IPO), and ServiceTitan. We are backed by top venture capital investors QED Investors, Fika Ventures, Bling Capital, and TTV Capital.

As a Client Success Specialist, you'll help uphold our core value of placing the customer first, providing white-glove service and acting as an advocate for client needs. You will work alongside a strong Support team, with the focus on building customer loyalty, retention and happiness. You will make our customers write us love letters! This is a fully remote role.

In this Client Success Specialist role, you will
  • Build and maintain trusted relationships with partners.
  • Bridge any gaps between implementation and execution, engaging with internal teams to ensure a unified customer experience for partners.
  • Be our partner advocate, educator and listening ear.
  • Contribute in building out team processes and procedures.
  • Learn and speak product and API, willing to learn the puzzle that is payments.
  • Maintain partner knowledge and enhancement requests.
  • Problem solve and collaborate with teams to ensure all partners and downstream client's needs are met.
We'd love to hear from you if.
  • 2+ years in a CSM, Account Manager, or Partner Success role.
  • You're a great problem solver that loves "running to the fire".
  • You have proven experience helping companies deliver client happiness.
  • You're proficient in Office products, Gmail, and have strong knowledge of Excel.
  • You possess very strong communication skills as well as email acumen.
  • You function well under pressure and are goal oriented.
  • You have previous experience working within the Payments Industry or broader Fintech industry and/or already possess a basic understanding of Payments.
  • You are familiar with SaaS support and working with technical teams.
  • Familiarity with merchant underwriting, sub merchant onboarding, or financial technology is a plus.
We think you'll love being part of our team because we're a values driven company that cares deeply about our team, partners, and customers. Our north star values are:
  • Team First: We invest in our people to foster a vibrant culture where we all love coming to work everyday.
  • Customer Love: We go above and beyond to woo Customers so that they write us love letters.
  • Small Giant: We plan to build a massive business; however, we are also building a sustainable organization that has a strong sense of purpose and practices long-term thinking.
  • Run to the Fire: We embrace difficult situations and lean in when confronted with adversity. We don't shy away from doing the right thing even if it's hard.
  • Bias for Action: We operate with urgency; we don't leave for tomorrow what can be done today.
  • Little Things Count: We differentiate ourselves by focusing on the little things. We believe small but thoughtful considerations and gestures can have an outsized impact.
  • Punch Above our Weight: We don't fear the competition, rather we see our nimbleness as a competitive advantage. We carry ourselves with confidence and conviction in our abilities.
  • Truth Seekers: We seek truth above pride and ego. We hold each other accountable with respect and in the open. We don't talk behind each other's backs. One team member's problem is the whole team's problem.
What we can offer you:
  • Competitive base and growth path.
  • Stock options with the potential to unlock more equity as we grow.
  • Flexible PTO and paid parental leave.
  • Medical, dental, & vision insurance401K, HSA, pre-tax savings programs.
  • Monthly education fund to spend on anything that enhances your skills or gets you one step closer to your passion goals.

$65,000 - $80,000 a year

Payabli is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Customer Success Manager

85003 Phoenix, Arizona Karbon

Posted 1 day ago

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Austin, TX, United States; Chicago, IL, United States; Dallas, TX, United States; Las Vegas, NV, United States; Phoenix, AZ, United States; San Diego, CA, United States; San Francisco, CA, United States; Seattle, WA, United States

About Karbon

Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee.

We have customers in 34 countries and have grown into a globally distributed team, with our people based throughout the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, have a fantastic team culture built on our values, are growing rapidly, and making a global impact.

Do you enjoy having responsibility for the growth and value delivered to your portfolio of clients? Are you motivated by working closely with clients to solve their challenges? Do you take pride in helping our clients succeed while constantly looking for opportunities to deliver value to them?

As a Customer Success Manager at Karbon, you'll take ownership of your own clients. You'll become an expert in the best practices of practice management and provide consultative advice, that will lead to scoping and leading successful projects to drive change. You'll also function as a crucial link between our customers and the rest of your fellow Karbonites.

Some of your main responsibilities will include:

  • Create and own a quarterly success strategy for your customer portfolio. The function of this will be to identify churn risks whilst looking for opportunities to maximize revenue with healthy accounts.
  • Build strong relationships with your customers, use empathy to understand their challenges in order to become an expert at driving value with Karbon.
  • Become a product expert for our Invoicing & Payments product and act as the regional resource to help train and manage customers through to adoption. You'll proactively push adoption of our Invoicing & Payments product to targeted customers.
  • Stay up to date with our Product Roadmap and promote, demo and relay information about upcoming features to customers
  • Monitor customer health and usage metrics to work proactively
  • Advocate for your customers internally and provide important customer insights to other departments such as Product, Sales and Support
  • Key metrics will be Retention and Expansion, typically reported as Net Growth or NDR.
About you
  • Physically based in the US and confident working autonomously in a remote role, whilst be willing to travel occasionally to our customers offices to carry out site visits and attend events (approximately 5-10% of your time)
  • Experience in a B2B SaaS enablement role (Success, Services, Consulting, Training, Account Management) with a track record of success
  • (Preferable) A subject matter expert in the accountancy software market
  • A strategic thinker who can play-to-win and you are comfortable carrying a target
  • Great relationship building skills
  • Tenacious - always looking for a better way to serve your customers, such as providing useful information or sharing best practice
  • Curious - You want to know how the best accounting firms operate and love to share this insight far and wide in a consultative way
  • Effective project management skills, including ability to manage resources on a cross-functional team
Why work at Karbon?
  • Gain global experience across USA, New Zealand, UK, and Canada
  • 4 weeks annual leave plus 5 extra "Karbon Days" off a year
  • Flexible working environment
  • Work with (and learn from) an experienced, high-performing team
  • Be part of a fast-growing company that firmly believes in promoting high performers from within
  • A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
  • Generous parental leave

As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role.

The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs.

It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The base salary is one component of the total compensation package, which for some roles may include a target bonus, for some roles very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are!

The estimated base salary range for this role is:

$60,000 - $75,000 USD

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We dont discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you.

If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

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Karbon provides equal opportunities for employment. We base employment decisions on merit, considering qualifications, skills, performance and achievements, and we do not tolerate discrimination against any employee or applicant for employment based on non-work related personal characteristics, such as race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, as well as breastfeeding needs), gender, sexual orientation, gender identity or expression, transgender status, national origin, ethnic origin, social origin, family or marital status, age, disability (physical or mental), medical condition, genetic information, veteran status or military service. We provide reasonable accommodation to qualified individuals with a disability as well as individuals with needs related to their religious observance or practice. We invite you to fill out our demographic questionnaire. Your responses, should you choose to provide them, will be utilized solely to enhance our hiring practices and will never be a determining factor for future employment. Thank you for your application!

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Customer Success Manager

85261 Scottsdale, Arizona CDM Media

Posted 1 day ago

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Job Description

CDM Media is an award-winning global B2B technology marketing, events and media firm that specializes in engagement with C-level executives Our live events/summits, virtual gatherings, digital marketing services, VIP dinners, and other custom marketing services let C-Level executives cut through the noise and get down to business. If you want to be a part of the fastest-growing sector of the global economy, on the cutting edge of the next wave of game-changing technologies and spend your days speaking to the most successful and brilliant executives in their fields, you've come to the right place. The Customer Success Manager manages relationships with CDM Media’s event program sponsors, and delegates who attend CDM Media’s wide and varied industry events. From the point a sale is finalized, or a delegate attendance is confirmed, the Client Services and Event Management Department works to manage expectations, execute program and event deliverables, and build strong relationships with CDM Media’s growing client base through efficient management. Locations for 2020 events include Stockholm, Amsterdam, Vienna, Paris, Barcelona, Zurich, Brussels, Copenhagen, New York and Chicago. Key Tasks & Accountabilities: Client champion, overseeing and driving their involvement in assigned events. Main liaison for clients from contract signature through to event delivery Collection of deliverables for sponsors for assigned events, including content for the sessions they will be running and gathering attendee information. Collection of meeting selections and creation of personalized client itineraries Day to day management of all client relationships for assigned events. Successful planning, management and onsite deployment of assigned events. Champion of sponsor best practices and briefing of all attending sponsor executives Ongoing sales support to the sales team Hotel and venue sourcing for assigned events, from RFP phase to contract negotiation Successful planning and on-site execution of assigned events from a client services or event management perspective Hotel liaison, including management of rooming list, generation of BEOs, and assignment of key concessions Attending our events in various locations Knowledge & Skill Requirements: Significant hands-on event management experience Creative communication skills – verbally and written Sales team support and internal communications Strong organization and prioritization skills Collaborative team player, strong under pressure but can also work independently where needed Must be detail-oriented, organized, and able to manage multiple projects efficiently on different timelines Desire to work with a close-knit team in a collaborative setting and independently where necessary Comfortable communicating with corporate executives daily The package includes: - A very competitive salary 15 days' vacation, plus Winter Holiday vacation days over the holiday season and 9 Federal holiday days An additional day of holiday for your birthday when it falls on a weekday Heatlh & Dental benefits 401 (k) plan Opportunity for both Europe and USA travel #J-18808-Ljbffr

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Customer Success Manager

85261 Scottsdale, Arizona Lead Forensics

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Join to apply for the Customer Success Manager role at Lead Forensics

2 days ago Be among the first 25 applicants

Join to apply for the Customer Success Manager role at Lead Forensics

Get AI-powered advice on this job and more exclusive features.

This range is provided by Lead Forensics. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $5,000.00/yr

Client / Customer Success Manager

Basic salary 60,000 - 65,000, plus commission

Scottsdale (Hybrid working available, but not fully remote.)

We are looking for Customer Success Managers to join our Scottsdale office. We are a friendly department that offers a structured career path, and a team who celebrates success.

A little about the role, you will be;

  • Building and maintaining client relationships
  • Providing support and assistance throughout the contract lifetime
  • Identifying further use cases to increase value and liaise regularly to develop strategies
  • Contributing to revenue growth by upselling/uplifting client contracts
  • Hosting online meetings with various stakeholders to review the progress of their desired outcomes
  • Identifying, qualifying, and resolving customer issues including working with internal departments, (Support/Product) if required
  • Negotiating contract renewals and expansion proposals
  • Working towards weekly KPIs and monthly targets; both individually and as a team.

A little about you:

  • Sales/Account Management or Customer Success background. (Essential)
  • Experience in using CRM systems
  • Previous experience with interacting with Director Level individuals
  • Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
  • Great Communications skills.
  • Strategic thinker with problems solving skills.
  • Previously worked towards targets and KPIs.

Why Lead Forensics?

  • Receive full benefits; Medical, Dental, Vision, Life Insurance, 401k, and access to the Employee Assistance Program.
  • Take some time out with our PTO policy; 9 public holidays, 20 PTO days and your birthday off as standard (its the most important day of the year!)
  • Give back to the wider community with 2 paid volunteer days, as well as company planned fundraisers and volunteer events.
  • Attractive bonus structure.
  • Promotion opportunities every 6 months with a base salary increase of 5,000 at each stage.
  • When we are all in the office come join our; Social team nights out including; Diamondbacks games, Wine & Paint nights, Kickball Leagues, etc.
  • We also have a great open space with lots of games in the office and breakout area including basketball, pitch & putt, a snooker table and much more!
Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Software Development

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Customer Success Manager

85067 Phoenix, Arizona Dodge Construction Network

Posted 1 day ago

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Customer Success Manager
Location: Remote, United States, United States
**Description**
TheCustomer Success Manageris a key member of our Go to Market organization responsible for educating and empowering ournewSMBcustomers to realize value through their partnership with Dodgethroughtheirfirst-yearrenewa **l** .The Customer Success Managersupports the end-to-end customer experience through proactive outreach and solution-oriented approaches providing value-based data, best practices, and insights to customers to improvethe customer experience andretention.
This is a full-time position and reports directly to the Manager,CustomerSuccess.
**_Preferred Location_**
This is a remote, home-office role and candidates can be located anywhere in the continental United States.
**_Travel Requirements_**
Travel is less than 10% of the time and may be occasionally required for GTM or team meetings.
**_Essential Functions_**
+ Execute successful onboarding programwith new customers- including confirmation of Graduation Criteria to increase customer adoption, engagement, and time-to-value
+ Build and maintainstrong relationships withfirst-yearcustomersto understandtheirneeds, provide support and ensure customer satisfaction
+ Driveongoingcustomer engagement through customer journey with intentionaloutbound touchpoints using customer health indicators and othersupporttools
+ Develop relationships with customers to uncover potential risk and overcome objections by reinforcing the value of the products they have purchased
+ Serve as the primary point of contact forcustomers, addressing their inquiries, resolving issues and drivingvalueby using customer analytics and regular review of their accounts
+ Act as acustomeradvocate within the organization, ensuring thatcustomerfeedback, concerns, and needs are communicated effectively to relevant departments for prompt resolution and product improvements - wholly own the customer experience
+ Develop and execute strategic account plans forcustomer, focusing on objectives, tactics and timeliness to maximize growth and retention
+ Contactand secure upcoming renewals at least 120 days in advance of maturity date
+ Provide training and support tocustomerson using products or services effectively, utilizing methods such as product demonstrations, training sessions and/or assistance in creating and updating their profile or saved searches
+ Attain all KPIs designed to improvefirst-yearaccount retention, including contact rate,churn,andrenewal and retention ratios
+ Follow SOPs for all account interactions within standard CRM systems and other tools
+ Stay up to date ofjob, product, and industry-related training opportunities
+ Educate and empower clients to take full advantage of product features and updates, guiding them through transitions and helping them integrate changes into their daily operations
+ Leverage data and insights to identify adoption gaps and deliver targeted training, resources, or recommendations to improve engagement and retention
**_Education Requirement_**
+ High School Diploma or GED
+ Bachelor's degree and/or combination of equivalent work experiencepreferred
**_Required Experience, Knowledge and Skills_**
+ 2+ years of relevant sales, account management, or support experience supporting SaaS based software
+ Proficiency in desktop software programs (Word, Excel, PowerPoint)
+ Ability to learn SaaS products
+ Basic construction industry knowledge or ability to learn construction industry knowledge
+ Technical skills
+ Superior personal integrity and ownership of outcomes
+ Exceptional communication skills
+ Relationship building and client-centric skills
+ Ability to coach customers on best practices and uncover pain and solution
+ Empathetic small business growth mindset to identify meaningful opportunities for customers benefit
+ SKILLS: Communication/Interpersonal, team building, growth mindset, conflict resolution, organization, coaching/mentoring, effective writing and presentation,problem solving, storytelling, decision making and time management, strategic planning, and critical thinking
**_Preferred Experience, Knowledge and Skills_**
+ Working in a SaaS based environment
+ Previous CRM or order management experience
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge isthe catalyst for modern construction.
**_Salary Disclosure_**
_Base Salary range: $_ _50,000-$65,000 + monthly variable_
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncappedcommissionsplans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the_** **_future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** ** ** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer._** **_We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people._** **_All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
_#LI-Remote_
_#LI-SB1_
_#DE-Remote_
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Customer Success Manager

85261 Scottsdale, Arizona Reputation.com

Posted 1 day ago

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Join to apply for the Customer Success Manager role at Reputation 1 day ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at Reputation About Reputation Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more. About Reputation Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more. Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner , a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified as a Great Place to Work , reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike. Why work at Reputation? Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide. We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata. The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback Job Summary Do you have a passion for customer success and driving real value for some of the world’s biggest brands? Do you like working with high quality professionals in the areas of operations, product, engineering, design and marketing? Do you possess the sense of urgency and drive to serve clients in a rapidly growing enterprise software space? Reputation is looking for a proven Customer Success Manager with these skills. The Customer Success Manager is a vital link between the brands we work with and the solutions we provide. They are expected to analyze our client’s business objectives and the industry standards or trends to recommend actions that best achieve said business objectives. This role will help drive business growth by clearly setting direction, KPI establishment and making meaningful sense of the results. Responsibilities Managing all aspects of client success from initial onboarding, training, upsell and ultimately renewal. Responsible for $2M+ ARR (35+ accounts, MidMarket to Enterprise). Serving as an internal advocate and strategic advisor throughout the customer lifecycle, empowering customers to maximize value through product adoption while fostering company growth Managing client expectations for workflow and responsibilities. Build strong relationships and maintain frequent engagement with customer sponsors & stakeholders at all levels of the organization. Monitor and analyze account specific data sets to: 1- Alert yourself and develop strategic action plans to attack potential churn risk and upsell opportunity. 2 - Visualize and present key performance metrics to build the success story and convey the value propositions that ensure customer satisfaction and renewal. Providing world-class customer service, through organization, urgency and strategy. Collaborating effectively with sales, product, data science and peers to maximize the customer experience. Ability to self-manage and to work with a small group of peers and clients. Be a positive contributor to “the team” in order to maximize Reputation’s short and long-term revenue targets. Additional duties as assigned. Qualifications 3-5 years of experience in a Customer Success, strategic account management, consulting, or Reputation/competitor experience Experience with B2B inside sales/outside sales/business development, renewals, and upsells is a plus. Complex problem-solving skills and an analytical mind is a must, along with a consultative mindset and approach. Serving as a trusted advisor to ensure customer’s overall performance. Aligning on customer business objectives and product/service offering. Highly detail oriented, self-driven and eager to provide a superior customer service experience. Solid presentation capabilities with the skills to turn data into insights and action. Bonus if you're experienced with Microsoft Excel and PowerPoint or Google Sheets or Slides. The “big picture” vision and professional communication skills required for enterprise clientele. Customer Experience + Customer Outcomes = Customer Success. Ability to manage multiple projects to assure implementation and roll outs are done on schedule. Ability to work well under pressure, and find creative solutions to challenging problems. Adapts to ambiguity, is open to new ideas, takes on new responsibilities, adjusts plans to meet changing needs. Leading strategy for accounts during the entire customer life cycle. Desire to excel and grow within the organization. Bachelor’s Degree preferred. When You Join Reputation, You Can Expect Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute. Additionally, we offer a variety of benefits and perks, such as: Flexible PTO for salary paid employees Hourly employees accrue PTO based on tenure and receive 5 sick days annually, available day 1 10 paid company holidays 4 company paid , “Recharge Days,” which are wellness days off for the entire company Health, dental and vision insurance 401k Paid Parental Leave for all eligible employees as of day 1 of employment Employer paid short and long term disability and life insurance Employee Assistance Program (EAP) Access to a wide variety of unique perks and apps: PerkSpot - Employee Discount Program Wellhub (Gym Pass) - Access to wellbeing virtual apps, coaching and gym membership options Carrot Fertility - Fertility & family forming, maternity, parenting, and hormonal health support Omada - Virtual prevention and physical therapy program Ladder -Life insurance to supplement outside of employer offering SoFi - Financial wellbeing platform and 1:1 advice Fetch - Pet insurance discount program Spring Health for Guardian - Virtual mental health support XP Health for Guardian (virtual eye-wear platform) We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice. Applicants only - No 3rd party agency candidates. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Software Development Referrals increase your chances of interviewing at Reputation by 2x Sign in to set job alerts for “Customer Success Manager” roles. 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Customer Success Manager

85261 Scottsdale, Arizona Spear Education

Posted 1 day ago

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Job Description

Are you passionate about building long-term relationships, driving client success, and delivering real value? Join Spear Education as a Customer Success Manager and take ownership of your client portfolio-guiding dental professionals through every stage of their journey with us.

This is not a transactional customer service role. You'll be a trusted advisor, a product champion, and a strategic partner, helping dentists get the most out of their membership, reduce churn, and ultimately renew with confidence.

What You'll Do

  • Be the go-to partner for your clients, developing personalized engagement strategies that align with their goals.
  • Ensure members are fully utilizing the Spear ecosystem-from online learning to hands-on workshops and events.
  • Promote registration for Spear's annual Summit and drive event signups throughout the year.
  • Identify cross-sell opportunities and generate internal leads by deeply understanding your clients' needs.
  • Proactively manage renewals-before expiration-to maintain strong retention.
  • Be an expert in your book of business and why each customer bought in.
What You Bring
  • 3+ years of success in account management or full-cycle sales , ideally in a membership-based or subscription model .
  • Experience with CRM platforms (bonus if you know Gainsight).
  • Confidence working in Microsoft Office Suite (Outlook, Excel, Word).
  • Proven ability to hit targets and renew clients .
  • Excellent communicator-active listener, persuasive speaker, and clear writer.
  • High comfort level with phone-based client communication (85% of the role).
Why Join Spear?
  • Be part of a collaborative, mission-driven team improving dental practices nationwide.
  • Work in a hybrid environment-flexibility + in-person collaboration.
  • Contribute to a growing, innovative company at the forefront of dental education.


Ready to own your customer journey and make a lasting impact?
Apply now and help us create more successful dental practices-one client at a time.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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Customer Success Manager

85003 Phoenix, Arizona Decisions.com

Posted 3 days ago

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Job Description

Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than traditional software development.

The Decisions Customer Success Manager partners with our clients to maximize the value they receive from Decisions. Our customers come to Decisions with an idea in hand that they want to turn into software that will help them achieve their goals. Your job is to help them turn that idea into reality and then work with them to drive new use cases and ongoing adoption. Along the way, you'll get to know multiple stakeholders within each organization, working with them on everything from technical escalations to success planning to renewal negotiations.

Key Objectives

Objective #1: Identify customer goals and craft a plan for success

  • Be the Voice of the Client to inform our sales process and product roadmap.
  • Enable successful roll-out of Decisions to client employees/customers.
  • Share and help develop relevant creative assets, brainstorming ideas, and attend launches virtually or in person.
Objective #2: Oversee the customer use case backlog and help move projects into production
  • Collaborates closely with the Solutioning and Sales teams to support client proof of concepts, renewals, and expansion opportunities.
  • Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer life cycle.
  • Work with customers to ensure they are leveraging Decisions effectively and finding value in our services.
  • Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.
Objective #3: Serve as the Voice of the Customer during escalations and projects, ensuring their needs are met
  • Serves as day-to-day customer liaison and lead point of contact to ensure successful and timely completion of customer requests.
  • Identifies opportunities for clients to act as Decisions advocates (e.g. testimonials, case studies, white papers).
  • Maintain a detailed understanding of products and services.
  • Conduct weekly, quarterly and annual customer success reports to ensure customers optimize our product/service, issues are resolved proactively, and customer goals are met.
Objective #4: Own client renewals and net revenue, effectively capturing the value we create for customers
  • Works with internal technical and support teams to ensure customers receive best-in-class technical, process, and product-specific consulting.
  • Facilitates and directs activities needed across the Decisions organization to support client needs.
  • Identify and prioritize product/service updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders.
Specialized Experience
  • Proven work experience as a Customer Success Manager or a similar customer-facing role
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills required, as they relate to the use of the product or service
  • Accountability and personal organization are essential
  • Experience in managing a diverse group and training / delivering information according to company standards
  • A communications, technology, or marketing degree is preferred but not required
  • Up to 25% travel may be required for this position
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Customer Success Manager

85003 Phoenix, Arizona StartupAZ Foundation

Posted 3 days ago

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Job Description

Were Hiring: Customer Success Manager | NEON

NEON is transforming how businesses engage their customers through a cutting-edge all in one solutionand were just getting started. As we continue to scale, were looking for a Customer Success Manager whos passionate about relationships, obsessed with delivering value, and excited to grow with our customers.

About the Role:

As a Customer Success Manager at NEON, youll become the trusted advisor for our partners once they go live. Youll work closely with brands to understand their evolving needs, ensure theyre getting the most out of our platform, and identify opportunities to expand the relationship.

What Youll Do:

  • Serve as the main point of contact post-implementation for a portfolio of accounts
  • Drive product adoption and help partners maximize the value of NEONs solutions
  • Identify upsell opportunities and collaborate with the Growth team to execute expansion
  • Develop strong, long-term relationships across customer organizations
  • Track account health and proactively resolve challenges to drive retention
  • Advocate for customer needs internally and contribute to our roadmap

What Were Looking For:

  • 2+ years in a Customer Success, Account Management, or related client-facing role
  • Strong communication and relationship-building skills
  • Experience working with SaaS, digital signage, or marketing technology (a plus)
  • A proactive, curious mindsetsomeone who asks great questions and seeks creative solutions
  • Comfortable navigating multiple priorities and collaborating across teams

Why NEON?

Were a fast-growing startup backed by industry leaders and driven by a mission to light up the customer journeyliterally. At NEON, youll have the chance to make an immediate impact, shape the customer experience, and grow your career alongside a passionate team.

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Customer Success Manager

85003 Phoenix, Arizona CompuGroup Medical SE & Co. KGaA

Posted 3 days ago

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Join to apply for the Customer Success Manager role at CompuGroup Medical SE & Co. KGaA

4 days ago Be among the first 25 applicants

Join to apply for the Customer Success Manager role at CompuGroup Medical SE & Co. KGaA

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Create the future of e-health together with us by becoming a Customer Success Manager

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution

  • Serve as the key contact and responsible party for Revenue Cycle Management (RCM) customer(s) across multiple specialties.
  • Serve as a trusted advisor and advocate by establishing and maintaining strong relationships with multiple levels of the customer organization including providers and C-Suite leadership.
  • Conduct regular customer meetings as defined by leadership to establish mutual goals and accounts receivable targets, review accounts receivable performance, payor issues and trends, the customer's business strategies, and physician revenue projections/expectations.
  • Actively promote a collaborative relationship with operational staff to facilitate the most effective, efficient delivery of services to the customer and to expedite resolution of customer issues.
  • Ensure coordination of resources by identifying support services needed by customers from other areas of CGM, including practice management, sales, information technology, accounting, administration, compliance, consulting services. Works with management in each of these areas to ensure delivery of services needed.
  • Manage, monitor, and drive improvements in all KPIs and the revenue cycle by identifying value proposition of other value-added services.
  • Perform and/or facilitate periodic billing audits for assigned customers.

Your Qualification

  • 8+ years strategic account executive and/or management experience in revenue cycle, healthcare and/or payor experience required.
  • A proven record as a strategic account manager/consultant in the healthcare industry with demonstrated success in customer growth and retention.
  • Strong executive presence and demonstrated capabilities in establishing executive level relationships and conducting executive-level meetings and presentations.
  • Strong analytical mindset.
  • Ability to engage senior-level executives and establish credibility.

What You Can Expect From Us

  • Purpose: Become part of an important missions. At the interface between healthcare and digitization we create the future of e-health.
  • Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
  • Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
  • Security: We offer a secure workplace in a crisis-proof market.
  • All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
  • Work environment: Modern workplaces, flexible working hours, hybrid work options and much more

Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.

We create the future of e-health.

Become part of a significant mission.

Remote positions are intended to be filled outside of the state of California, Colorado and New Jersey Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries IT Services and IT Consulting

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