174 Customer Onboarding jobs in Midtown Atlanta
Customer Onboarding Manager
Posted 1 day ago
Job Viewed
Job Description
Sinch is hiring a Customer Onboarding Manager to help set up high-value customers for immediate success through defined implementation processes. As a Customer Onboarding Manager, you will deliver an outstanding onboarding experience which will include educating new customers, helping to tackle technical problems, and ensuring the smooth adoption of Sinch products. Responsibilities Own and handle customer relationships from the point of sale through successful implementation. Take ownership of the onboarding process: Clearly communicate account setup requirements and expectations with customers Educate customers on Sinch’s products, capabilities, and best practices to simplify adoption and align expectations. Record customer implementation needs, requests, and questions. Develop a deep understanding of customers' business and operational objectives. Act as single point of contact for customer and as customer advocate internally throughout the onboard process. Collaborate with the sales, operations, product and engineering teams. Establish positive relationships with new customer stakeholders and deepen relationships with existing customer partners. Assist in developing measurements to help understand the impact of successful implementation. Build initiatives that help to drive successful product implementation. Quickly pick up and disseminate any updates to the product, both to your customers and to your internal teams as needed. Successfully transfer your customer relationships to a customer success manager after onboarding. 5+ years experience in the mobile or software industry University degree or equivalent experience. Basic telecommunications/mobile technology familiarity/technical knowledge Experience leading cross team (including Engineering, Billing, Operations and Sales) complex project management. At least a basic familiarity with the mobile industry and CAAS and CPAAS solutions. Project management knowledge/experience. Ability to define goals, tasks, dependencies and deliverables within established policies and standard practices. Must be self-motivated, possess high initiative level, and be decisive. Organizational skills — you'll be working with many customers, and you'll need to have expertise in place to keep all their needs organized. The ability to shift priorities quickly when vital. Must have an excellent customer demeanor and the ability to connect with all levels of management. Outstanding written communication skills. STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters. MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. If you’re looking for the next opportunity in your career and want to work for a growing tech company, then apply now! The annual starting salary for this position is $85,000 - $00,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is eligible for commissions in accordance with the terms of the Company’s plan. Commissions for this position are estimated to be $2 ,000 annually and are based on performance. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation. #J-18808-Ljbffr
Consultant, Account Management

Posted 1 day ago
Job Viewed
Job Description
Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
**_Responsibilities_**
+ Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs.
+ Actively manage relationships between the customer's supply chain team and internal Cardinal Health teams to ensure flawless service.
+ Pursue, initiate, oversee, and take accountability for driving key initiatives that deepen the customer relationships and drive value for both customer and Cardinal Health.
+ Identify, interpret, and manage customer expectations and requirements through proactive account review, issue resolution, and regular engagement and review of key initiatives.
+ Lead order disruption prevention efforts by partnering closely with customer to identify best courses of action and oversee Cardinal Health execution.
+ Lead resolution of complex or persistent order situations where escalation or unique solutions are required.
+ Review key performance indicators monthly and identify plans for optimization.
+ Build and maintain long-term trusted relationships with customer to support retention and growth of the account
**_Qualifications_**
+ Bachelor's degree or equivalent work experience, preferred
+ 4-6 years professional experience, preferred
+ Direct customer facing experience, preferred
+ Strong communication skills.
+ Strong command of MS Office applications (Excel, PowerPoint, Word and Outlook).
+ Demonstrated ability to work in a fast-paced, collaborative environment.
+ Highly motivated, creative, able to operate effectively within a team.
+ **Must be willing to work EST hours**
**_What is expected of you and others at this level_**
+ Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
+ Completes work independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
**Anticipated salary range:** $66,500 - $99,645
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 9/15/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
Manager 2, Account Management
Posted 1 day ago
Job Viewed
Job Description
Come join one of the fastest-growing business units at Intuit. We are not your typical sales organization. Nothing is more important to us than the success of our customers, which is why we are investing in the growth of this vital piece of our ecosystem. We are problem solvers, strategic thinkers, solution seekers, and consultative experts who use the latest tools and technology to solve our customers' most important problems. The solutions we present to each client are backed by collaborative cross-functional teams. We serve customers by finding more ways to put more money in their pockets, eliminating work and drudgery so they can focus on their lives and what matters to them, and ensuring that every financial decision that they make, they make it with confidence.
That means we won't simply sell products - we consult and listen deeply to understand our customers' business needs. As part of Intuit's Sales organization, every day presents an opportunity to evolve, grow your careers, and unlock your potential. Our Money Account Management Team is dedicated to the success of Intuit's Big Bet #3, Unlock Smart Money Decisions and Big Bet #5, Disrupt the Mid-Market. The Mid-Market Money Account Manager Sales Team consists of highly capable and passionate sales consultants focused on defending and growing the Mid-Market Segment of the QuickBooks Money Ecosystem.
This person will be responsible for a team of Mid-Market Money Account Managers focused on growing and defending this critical segment of Mid-Market customers and generating breakthrough adoption of our payments and bill pay solutions. The primary responsibilities are money ecosystem adoption and net revenue growth through Relationship Management and Consultative Selling techniques. We are building a team of Account Managers across the US and are looking for capable sales leaders to lead these teams. These positions will be leadership roles based out of a specific location or site. Hybrid leadership roles will lead a team geographically located out of one location and will be in office for 2-3 days per week.
**What you'll bring**
+ 5+ years of quota carrying payments / fintech sales for business with a minimum of 2-3 years in outside sales leadership / manager roles
+ Track record of developing breakthrough strategies and inspiring excellent execution through teams
+ History working in unity with marketing and partner channels to accelerate customer acquisition, retention, and expansion
+ Ability to streamline processes and ensure speed to benefit for customers and employees
+ Ability to identify opportunities for operational improvements
+ Strong sales acumen, leadership, practice management to drive upsell and cross sell per customer
+ Hypothesis and data driven thinking - experience successfully leveraging data to drive decision making
+ Proven success in partnering, influencing, and collaborating internally and externally to establish shared passion and goals
+ Track record of boundaryless leadership in B2B software growth businesses
+ Bachelor's degree or MBA
**How you will lead**
_The most critical outcomes for this role:_
+ Revenue growth through acquiring, growing, and defending a defined set of Mid-Market Money Customers through improved relationships, retaining more customers and driving growth through our ecosystem of solutions.
+ Deliver on commitments: achieve assigned targets and stretch goals as well as key KPIs
+ Contribute to and execute strategic and tactical plans to be delivered through your assigned sales team.
+ Drive higher revenue, productivity, margin performance in line with corporate objectives andnInuit's growth plans
+ Leader, teacher across your team, based on deep expertise in channel, business acumen, and deep merchant industry knowledge
+ Consistently look for new and innovative ways to drive faster revenue growth in more efficient ways.
+ Provide people leadership to attract and retain the best talent through structured development
+ Emulate the Intuit culture and shape the team environment as you build our capabilities and sales excellence
+ Operationalize company strategy, culture, organization and talent within your team and territory
+ Communicate all aspects of your business to stakeholders including performance, progress, challenges, needs
_The key tasks and activities associated with achieving key accountabilities_
+ Responsible for a team of ~10 Money Account Managers
+ Focus on managed account direct sales pipeline growth motions where Systems Integration or Third-Party Apps are needed
+ Deep knowledge on digital selling, money movement in payments, and ecomm ensuring tight execution and alignment between the Sales and Marketing function
+ Execute on go to market and business development initiatives tied to the marketing, demand generation, and partner business lead generation
+ Develop winning strategies to drive Intuit technology, service offerings, commercial packaging, and platform strategies to close
+ Demonstrate excellent E2E thinking with multi-disciplinary experience and assignments
+ Attract, develop and retain top talent
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Director, Account Management (Remote)
Posted 1 day ago
Job Viewed
Job Description
We are looking for a skilled Director, Account Management to establish and nurture enterprise-wide client relationships. Your primary goal will be to ensure client satisfaction while identifying opportunities for revenue retention, product/service renewals, and growth through up-selling, cross-selling, and new sales. You'll play a crucial role in connecting market segment, product, and solutions sellers with key client opportunities.
Key Responsibilities:
+ Develop and maintain strong strategic relationships with clients to drive satisfaction and long-term partnerships.
+ Identify and execute opportunities for renewing existing products/services and expanding client engagement through up-selling and cross-selling.
+ Utilize your deep understanding of sales concepts to negotiate and manage high-profile client accounts effectively.
+ Spearhead client engagement in complex territories, with authority to set strategic terms.
+ Plan and manage your own resources to achieve and surpass assigned quota targets, with financial incentives tied to your success.
+ Coaches and supports the development of team members, providing leadership and guidance; offers input into colleagues approaches and helps manage team resources to achieve objectives.
Qualifications:
+ A minimum of ten years of relevant experience in account management or sales.
+ 10+ years of trust operations and or trust administration experience preferred.
+ Recognized expertise in key specialized areas pertinent to the role.
+ Proven ability to sustain and grow professional relationships through long-term strategic initiatives.
+ Demonstrated ability to effectively interact and build relationships with C-suite executives.
Salary range $125,000.00- $165,000.00 USD. Bonus Eligible. Commission Eligible.
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Please visit more information on our comprehensive benefit offerings.
#LI-CS2
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.
US applicants: Clickhere ( to view the EEOC " Know Your Rights " poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at or by sending an email to .
Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference ( . Our unique culture is guided by the Service-Profit Chainthe idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.
LinkedIn ( ( ( Muse ( is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive , and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.
We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.
Manager 1, Money Account Management
Posted 1 day ago
Job Viewed
Job Description
As part of our dynamic sales organization, we prioritize customer success above all else, leveraging strategic thinking, problem-solving skills, and consultative expertise to address their most pressing needs. Our goal is to enhance our customers' financial decision-making capabilities, putting more money in their pockets and enabling them to focus on what truly matters to them. Join us and unlock your potential in a collaborative and supportive environment where every success is celebrated as a team.
We are seeking a dynamic leader to helm our cutting-edge "money" services division, focusing on revolutionizing the way businesses manage their Payments Acceptance (Accounts Receivable) and Accounts Payable processes. This pivotal role calls for a visionary with profound sales leadership skills, prepared to significantly influence our operations and drive substantial growth. If you are primed to harness your extensive sales experience to make a lasting impact, this role provides the perfect platform to showcase your abilities and lead our team to new heights.
**What you'll bring**
+ **Proven experience leading teams for multiple years within a payments company** , with a strong track record of driving results, developing talent, and fostering collaboration.Demonstrated experience leading teams, especially with high-value multi-location business clients.
+ Extensive background in sales, territory management, and corporate account management within the software or technology sectors, ideally relating to financial services.
+ Proven track record in managing complex sales cycles and negotiating favorable terms in the merchant services industry.
+ Deep understanding of financial processes involved in money movement, including AR and AP.
+ Strong capability in leveraging salesforce and other CRM software to manage sales pipelines and collaborate with multiple stakeholders.
+ Excellent communication, leadership, and interpersonal skills, with the ability to motivate and drive teams toward achieving shared goals.
+ Familiarity with key sales strategies and methodologies, equipped to train and lead a team in these practices.
**How you will lead**
As the **Team Leader of Merchant Services** , your role is pivotal in driving strategic growth and fostering resilient relationships across a broad territory including multiple states and industries. Here are your key responsibilities:
**Strategic Relationship Building and Territory Management** :
+ Architect the team's success, steering the course of our engagement across diverse business landscapes, particularly with mid-market businesses
+ Ensure the team builds and maintains solid, strategic partnerships, turning potential leads into long-term clients.
**Financial Consultancy and Risk Management** :
+ Lead your team to become adept in the world of merchant services, utilizing an in-depth understanding of AR/AP processes, industry standards, rates, cost analysis, and risk management to deliver customized and efficient solutions.
**Advanced Sales Navigation** :
+ Mentor and guide your team to confidently tackle complex sales scenarios, negotiating favorable rates and terms that benefit all parties, across a variety of industries.
**Team Innovation and Strategy Refinement** :
+ Encourage and spearhead innovation within the team, applying your rich business acumen and profound sales skills to uncover new opportunities, refine sales strategies, and foster a culture of continuous improvement.
**Pipeline Mastery** :
+ Utilize your expertise in Salesforce to coach the team in managing a robust sales pipeline, promoting efficient collaboration with internal and external partners to streamline the sales process.
**Collaborative Client Experience Management** :
+ Foster a collaborative environment where team members work closely with diverse stakeholders to deliver outstanding service and support throughout the entire client management lifecycle.
**Application of Sales Methodologies** :
+ Equip your team with the tools and knowledge of proven sales methodologies like Challenger, SPIN, Solution, or Sandler, ensuring they are well-prepared to engage prospects and effectively close deals.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Director, Marketing Strategy & Account Management

Posted 1 day ago
Job Viewed
Job Description
**Be inspired** **.** **Be rewarded. Belong. At Emory Healthcare.**
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoingmentorshipand leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
+ Comprehensive health benefits that start day 1
+ Student Loan Repayment Assistance & Reimbursement Programs
+ Family-focused benefits
+ Wellness incentives
+ Ongoing mentorship, _development,_ and leadership programs
+ And more
**Work Location:** Atlanta, GA
**Description**
**Overview**
Be inspired. Be rewarded. Belong at Emory Healthcare. At Emory Healthcare, we fuel your professional journey with better benefits, valuable resources, ongoing mentorship, and leadership programs for all types of jobs.
We provide a supportive environment that enables you to reach new heights in your career and be what you want to be.
We offer:
+ Comprehensive health benefits that start day 1
+ Student Loan Repayment Assistance & Reimbursement Programs
+ Family-focused benefits
+ Wellness incentives
+ Ongoing mentorship, development, and leadership programs and more Description
The Director of Marketing Strategy & Account Management is a key member of the Integrated Marketing and Demand Generation team.
This role is responsible for leading the strategic marketing planning process across service lines, hospitals, programs and institutional priorities at Emory Healthcare.
Reporting to the Vice President of Integrated Marketing and Demand Generation, this leader will direct a team of Marketing Account Managers and Marketing Account Coordinators, serving as a marketing partner and internal consultant to clinical and business stakeholders.
The Director will drive the development and execution of integrated, data-informed marketing plans that focus on patient acquisition, retention, and loyalty.
This individual must be a strategic thinker and cross-functional collaborator with deep health care marketing expertise and a strong understanding of how to manage and activate customer journeys across B2C and B2B segments.
**Key Responsibilities:**
**1) Strategic Marketing Leadership:**
+ Lead the development and execution of strategic, integrated marketing plans for service lines, hospitals, programs and enterprise-level initiatives.
+ Align marketing strategies with Emory Healthcare's business goals, mission, and brand promise.
+ Develop and apply audience segmentation, personas, and journey mapping to guide content, messaging, and campaign development.
+ Champion customer-first marketing strategies that drive measurable growth across the full patient funnel.
**2) Account Management Oversight:**
+ Manage a team of Marketing Account Managers and Senior Marketing Account Managers, ensuring consistent delivery of high-impact strategies across departments and service lines.
+ Serve as the strategic point of contact for clinical, operational, and administrative stakeholders, offering marketing counsel and partnership.
+ Ensure cross-functional integration with creative, digital, analytics, and communications teams to support execution of campaigns.
**3) Campaign Execution & Optimization:**
+ Partner with content, digital, and performance marketing teams to guide development and optimization of campaigns across digital, print, experiential, and traditional media.
+ Support business development and referral marketing initiatives through targeted B2B campaigns aimed at physicians, employers, and third-party partners.
+ Ensure brand consistency across all marketing initiatives and channels.
**4) Data & Analytics Integration:**
+ Utilize insights from internal analytics teams and external market research to inform marketing strategies and assess ROI.
+ Monitor key performance indicators (KPIs), marketing funnel performance, and campaign impacty adjusting plans based on results and business needs.
+ Collaborate with CRM, operations, and digital marketing teams to enhance lead management and nurture strategies.
**5) Team Leadership & Development:**
+ Coach, mentor, and develop team members through continuous feedback, goal setting, and performance reviews.
+ Create a collaborative and high-performance culture that emphasizes accountability, innovation, and cross-functional teamwork.
+ Lead by example as a strategic thinker and solution-oriented leader with a passion for advancing health care marketing.
**6) Collaboration & Integration:**
+ Partner with counterparts across the Marketing, Communications, and Community Engagement teams to ensure alignment and resource sharing.
+ Liaise with stakeholders across the enterprise to ensure business alignment and successful execution of marketing strategies.
+ Coordinate closely with the VP and other marketing directors on budget planning, resource allocation, and strategic priorities.
**Minimum Qualifications:**
**1) Experience:**
+ 10+ years of experience in marketing, strategy, or related fields, with at least 5 years in a leadership role.
+ Experience leading cross-functional marketing initiatives and working directly with clinical or health care business stakeholders.
+ Demonstrated success in planning and executing integrated marketing strategies across digital and traditional channels.
**2) Skills:**
+ Strong leadership and people management skills with experience developing and inspiring a team.
+ Strategic mindset with ability to translate business objectives into effective marketing strategies.
+ Excellent communication, presentation, relationship-building, and customer service skills.
+ Expertise in audience segmentation, persona development, journey mapping, and campaign measurement.
+ Ability to manage multiple projects and stakeholders in a fast-paced environment.
**3) Education:**
+ Bachelors degree in Marketing, Business, Health Care Administration, or a related field required.
+ Masters degree or MBA preferred.
**4) Tools & Technologies:**
+ Experience with CRM systems, marketing automation tools, analytics dashboards, and project management platforms.
+ Experience with tools such as Salesforce Marketing Cloud, Tableau, Google Analytics, or equivalent is a plus.
**Preferred Qualifications:**
+ Background in health care, academic medical center or large health systems.
+ Experience working within a matrixed organization with complex stakeholder environments.
Why Join Us? Emory Healthcare is committed to fostering a culture of inclusivity, innovation, and personal growth. As a member of our team, you'll have the opportunity to shape the future of digital design while developing your career within a supportive and growth-oriented environment.
We offer a flexible work culture, professional development opportunities, and a strong benefits package to support your well-being and career goals.
**Additional Details**
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at . Please note that one week's advance notice is preferred.
**Connect With Us!**
Connect with us for general consideration!
**Division** _Emory Healthcare Inc._
**Campus Location** _Atlanta, GA, 30345_
**Campus Location** _US-GA-Atlanta_
**Department** _EHI Marketing_
**Job Type** _Regular Full-Time_
**Job Number** _149600_
**Job Category** _Business Operations_
**Schedule** _8a-4:30p_
**Standard Hours** _40 Hours_
**Hourly Minimum** _USD $0.00/Hr._
**Hourly Midpoint** _USD $0.00/Hr._
Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.
Director, Credit Analytics (Account Management)
Posted 1 day ago
Job Viewed
Job Description
Copay is looking to hire a Director, Credit Analytics within our Risk division. This position falls under our North American Fuel line of business and is located in Atlanta, GA. In this role, you will be responsible for increasing revenue, reducing bad debt, and improving customer retention on our portfolio of over 150,000 customers. Working closely with cross-functional stakeholders, you will play a pivotal role in delivering on our mission. We are looking for a candidate with strong leadership skills, business acumen, and deep technical and analytical skills to lead a team of analysts to uncover actionable insights. You will report to the Sr. Director of Credit Analytics, who in turn reports to the Chief Risk Officer of US Risk. This position will manage 2-3 analysts on-shore or off-shore, and we are looking for the candidate to be based in Atlanta in person at our Buckhead office, approximately three to four days per week. You will report directly to the Senior Director of Account Management.
As a Director, Credit Analytics, you will be expected to work in an onsite environment. Copay will set you up for success by providing:
- Assigned workspace in Atlanta, GA
- Company-issued equipment
The responsibilities of the role will include:
- Rebuild and Launch a New ML Model: Identify weaknesses and performance limitations in the existing account mgmt. model and led a team of internal risk analysts and external data scientists in rebuilding the account management ML model. This enables enhanced performance and accuracy while expanding its application to new programs such as early life monitoring, bad debt reduction, and revenue-generating initiatives.
- Control Bad Debt through Comprehensive Tightening Actions: Develop and execute a multi-phase and ongoing monthly account mgmt. strategy to reduce exposure for high-risk accounts. Through detailed analysis and targeted tightening actions, delinquency rates and write-offs were reduced. It also balanced revenue goals by addressing net revenue-negative accounts and maintaining portfolio health while mitigating credit risk.
- Improve Customer Retention with New Credit Policies: Propose, implement, and automate both proactive and customer-initiated credit limit increase programs to reduce customer attrition. These initiatives aligned portfolio health with business objectives and kept losses within approved budgets. Collaborated with credit operations and trained manual review team to streamline customer requests and workflows, resulting in faster processing times, improved customer experiences, and reduced operational bottlenecks.
- Increase Revenue Through Targeted Strategy: Beyond traditional revenue-generating programs like CLI, leverage data-driven analysis to identify opportunities for increasing total customer spend by adjusting delinquency lock timing based on past behavior, risk level, and future revenue potential. Lead "test and learn" campaigns and A/B testing to validate key hypotheses, laying the groundwork for future strategic initiatives.
- Enhance Efficiency Through Reporting and Automation: Streamline existing reports, develop new KPIs, and create Tableau dashboards for senior leadership, enabling easier monitoring of portfolio health and early identification of abnormal patterns of elevated risk. Automate reporting and data pulls using Alteryx, significantly improving work efficiency and decision-making capabilities.
Traits we seek in our next Director of Credit Risk Analytics:
- Ownership Mindset: Treat the company as your own, exhibiting high initiative and a passion for improving the customer experience, driving revenue growth, and maximizing shareholder returns.
- Leadership: Be humble yet driven. Speak your truth, but recognize the importance of how you communicate. Acknowledge mistakes and seek help when needed to keep the team moving forward.
- Team Building: Demonstrate collaborative leadership by establishing trust, positively influencing others, and communicating clearly. Be someone who delivers on promises.
- Hands-On: This is a "player-coach" role. You should be comfortable writing SQL code, setting up Excel forecasting files, and creating meaningful PowerPoint presentations that deliver persuasive recommendations.
- Business Acumen: Think strategically, prioritize effectively, and execute tactically to deliver short-, medium-, and long-term results.
Qualifications & Skills:
- Bachelor's or Master's Degree in a quantitative field (e.g., Mathematics, Data Science, etc)
- 8+ years of experience working with large data sets, with exceptional hands-on proficiency in analytics software (e.g., SAS/SQL, Python, and Alteryx).
- 6+ years of experience in credit risk strategy or analytics, preferably within the SMB charge card space.
- Strong attention to detail, highly motivated, self-driven, with a proven ability to deliver polished and accurate work within a short turnaround time.
Benefits & Perks:
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Equal Opportunity/Affirmative Action Employer
Copay is an Equal Opportunity Employer. Copay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
Be The First To Know
About the latest Customer onboarding Jobs in Midtown atlanta !
AVP Account Management - REMOTE (FL Preferred)
Posted today
Job Viewed
Job Description
**Job Posting Title**
AVP Account Management - REMOTE (FL Preferred)
**Job Description**
The Assistant Vice President Client Engagement leads the development and execution of strategic plans for their assigned Prime client/s, spanning all market segments and lines of business (Employer Markets, Health Insurance Marketplace (HIM), Commercial, Medicare, and Medicaid). This individual is the primary relationship and contract owner for their assigned account/s and oversees a cross-functional account management team, including representation across all lines of business, and key departments such as clinical, trade, and finance. This position establishes and maintains relationships with client decision-makers, industry consultants, health-plan account and sales divisions, and Prime's functional areas to enhance collaboration, and ensure delivery of exceptional service. The Assistant Vice President Client Engagement identifies needed investments in capabilities, systems and programs that enhance client market competitiveness and promotes company and assigned client's growth objectives.
**Responsibilities**
+ Serve as primary relationship and contract owner, advocate and point of escalation for assigned account/s; leverage an intimate understanding of the industry, client market trends, challenges, and priorities, and the demand for new products/services in the market, as well as Prime's strategic and growth objectives to lead the development and deployment of client strategic plans; collaborate with Prime and Client leadership to advocate for products and capabilities that support mutual growth and enable market competitive solutions; solicit client feedback related to products, financials and contracts and establish an internal framework to respond to suggestions or inquiries
+ Lead retention efforts for Employer Markets, Health Insurance Marketplace, Commercial, Medicare, and Medicaid health plan clients; drive the adoption and consistent application of client communication and interaction principles developed by the Account Management Office; lead efforts to ensure a coordinated client experience by creating awareness, accountability, and alignment to these principles across client engagement and Prime
+ Provide cross functional leadership to an extended Account Management team, with representation, expertise and dedicated support for market/line of business-specific client needs; collaborate with cross-functional leaders to identify and implement collaborative, performance objectives across all client facing teams; ensure clear lines of accountability and expectations between client engagement and extended client team members; lead efforts to align interactions with strategic and operational objectives that identify, develop, expand and retain key client relationships
+ Monitor, report and consolidate key performance indicators and dashboards that evaluate Prime's performance against assigned client contracts; populate joint scorecards and other reporting tools (i.e. Salesforce) to track client relationships, product adoption and retention metrics, and proactively respond to, and remediate any identified gaps or risks; understand nuances across lines of business or assigned client/s and identify further opportunity to drive consistency and improvement
+ Lead the development, negotiation, standardization and compliance of contracts for the assigned client/s, including the development and execution of contract renewal plans; proactively analyze contract language and/or requirements, standardize where appropriate, and mitigate conflicting terms; review and manage Performance Guarantees and/or Financial Guarantees on behalf of Prime and the client(s) to minimize financial risk
+ Lead client meetings as aligned to the account management principles, including but not limited to: identifying meeting objectives and participants, ensuring adequate preparation and presentation materials, disseminating and uploading meeting materials in client portal, and working across extended teams to ensure appropriate follow through and documentation; ensure account management team documents interactions with assigned client/s and inputs data into the Salesforce CRM (Customer Relationship Management) tool and client portal
+ Identify key relationships necessary to deliver core and expanded capabilities, drive growth, and ensure market competitiveness, including but not limited to: executive sponsors, Blue Cross Blue Shield (BCBS) plans, national benefits consultants, ensure account management team maintains effective LOB (Line of Business) knowledge and expertise via industry channels, conferences, continuing education etc; demonstrate thorough understanding and commitment to compliance requirements and influence the alignment, prioritization, design and implementation of outcomes and services
+ Manage staffing, performance and development of a client engagement team, and consistently demonstrate Prime's leadership expectations during interactions with direct reports, cross functional and external stakeholders; directly or indirectly establish account management goals and priorities for the extended client teams; provide work direction, and support the hiring, training, coaching and retention of key account management positions
+ Other duties as assigned
**Education & Experience**
+ Bachelor's degree in Finance, Business, Health Care Administration, or related area of study or equivalent combination of education and/or relevant work experience; HS diploma or GED is required
+ 12 years of client service experience to include 7 years of account management in PBM or managed care
+ 8 years of leadership/people management experience
+ Must be eligible to work in the United States without need for work visa or residency sponsorship
**Additional Qualifications**
+ Strong interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport and collaborate effectively across departments, internally and externally, and at all levels within an organization
+ Demonstrated ability driving the identification of improvement opportunities and leading the implementation of process changes
+ Exceptional communication skills with ability to communicate complex information to a variety of audiences
+ Exceptional client relationship management and cross-functional team building skills
+ Strong analytical and critical thinking skills; able to synthesize information from multiple sources into actionable plans
+ Ability to balance and prioritize compliance, business and other competing goals and risks, while still driving programs and initiatives to completion
**Preferred Qualifications**
+ MBA or other related advanced degree
+ Experience working within Commercial, Medicare, Medicaid, Health Insurance Marketplace, and/or Employer Markets segments/lines of business
**Physical Demands**
+ Ability to travel up to 50% of the time
+ Constantly required to sit, use hands to handle or feel, talk and hear
+ Frequently required to reach with hands and arms
+ Occasionally required to stand, walk and stoop, kneel, and crouch
+ Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
Potential pay for this position ranges from $164,000.00 - $279,000.00 based on experience and skills.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ( and click on the "Benefits at a glance" button for more detail.
_Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law? ?_
_We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law._
_Prime Therapeutics LLC is a Tobacco-Free Workplace employer._
Positions will be posted for a minimum of five consecutive workdays.
Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.
If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.
Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law? ?
We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
Prime Therapeutics LLC is a Tobacco-Free Workplace employer.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1. or email
Group Sales Leader, Money Account Management
Posted 1 day ago
Job Viewed
Job Description
**Lead the Charge in Revolutionizing Financial Solutions for Mid-Market Businesses**
QuickBooks, a pioneer in financial software solutions for millions of businesses, is seeking a dynamic and driven **Group Sales Leader** to spearhead our Mid-Market Money sales teams. This is a high-impact, high-visibility role where you'll lead a team of Sales Managers & Sr. Managers who, in turn, lead our Money Specialists & Sales Professionals. You'll be instrumental in driving revenue growth by connecting Mid-Market Businesses with innovative money solutions that fuel their success.
**What you'll bring**
+ **10+ years of experience in fintech / SaaS / Enterprise** sales leadership or similar role within a B2B environment serving SMB customers
+ **Expertise** in digital sales processes, digital platforms, technical markets, pricing models, measurement platforms, technology trends, customer buying patterns and budgeting
+ **Proven Sales Leadership Acumen:** A demonstrated track record of success in building, leading, and motivating high-performing enterprise sales and account management teams, preferably within the merchant services or financial technology industry. Experience managing managers is essential.
+ **Strategic Thinking and Execution:** Ability to develop and implement comprehensive sales strategies that align with company goals and market dynamics.
+ **Analytical Excellence:** Strong analytical skills with the ability to extract insights from data and translate them into actionable plans.
+ **Exceptional Communication and Interpersonal Skills:** A compelling communicator and collaborator, capable of building strong relationships and influencing stakeholders at all levels.
+ **Passion for Customer Success:** A genuine commitment to helping Mid-Market Businesses thrive by providing them with the financial tools and resources they need to succeed.
**How you will lead**
+ **Build and Scale a World-Class Sales Team:** Cultivate a high-performing sales organization by coaching, mentoring, and developing Sales Managers. Foster a culture of collaboration, accountability, and continuous improvement.
+ **Drive Explosive Revenue Growth:** Develop and execute strategic sales plans to exceed ambitious revenue targets. Identify new opportunities within the Mid-Market segment and expand our market share.
+ **Champion the Money Ecosystem:** Be a passionate advocate for our comprehensive suite of money solutions, including payment processing, lending, and cash flow management tools. Deeply understand the needs of Mid-Market Businesses and position our offerings as essential to their growth.
+ **Data-Driven Decision Making:** Leverage data and analytics to inform sales strategies, track performance, identify trends, and optimize sales processes.
+ **Collaboration and Influence:** Partner effectively with cross-functional teams (Product, Marketing, Finance, Operations) to ensure alignment and maximize sales effectiveness.
+ **Be a Change Agent:** Drive innovation and continuous improvement within the sales organization. Identify and implement new strategies and tactics to enhance sales performance and customer satisfaction.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Senior Director, Account Management - Financial Services

Posted 1 day ago
Job Viewed
Job Description
Req.#795425788
**#LI-DNI** **#LI-CE1**
**Responsibilities**
+ Create business strategies to successfully achieve client business goals
+ Be a Consultative Account Manager or Client Partner for EPAM clients that are regional and multinational banks, wealth managers, asset managers, payment providers, and FinTechs
+ Leverage your Industry Knowledge, Experience, and thought leadership to envision how technology can transform our customers' business to drive higher levels of customer experience and engagement
+ Serve as an expert business and/or tech consultant in one or more of the following areas: retail banking, wealth management, asset management, or capital markets
**Requirements**
+ 10+ years of experience in P&L, Sales, Account Management roles
+ 10+ years of experience working in and/or consulting for retail banks, investment banks, wealth managers, or asset managers
+ 5+ years of demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end IT professional services
+ Experience and ability to sell software engineering services (cloud, analytics, digital engagement, etc.)
+ Executive Presence, Exceptional leadership/management skills, Excellent Oral and Written communication skills, Confident Presentation skills
**We offer**
+ Medical, Dental and Vision Insurance (Subsidized)
+ Health Savings Account
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability (Company Provided)
+ Life and AD&D Insurance (Company Provided)
+ Employee Assistance Program
+ Unlimited access to LinkedIn learning solutions
+ Matched 401(k) Retirement Savings Plan
+ Paid Time Off
+ Legal Plan and Identity Theft Protection
+ Accident Insurance
+ Employee Discounts
+ Pet Insurance
+ Employee Stock Purchase Program
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
YouTube video player ( Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.
At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.