7 Customer Service Manager jobs in Pittsgrove

Join to apply for the Accountant - Customer Support role at HomeSource Systems

3 days ago Be among the first 25 applicants

Join to apply for the Accountant - Customer Support role at HomeSource Systems

About HomeSource

HomeSource is a dynamic and rapidly growing company. With 12 years of growth and innovation, the HomeSource team has maintained a singular vision to make life simpler for retailers and manufacturers by aggregating large amounts of data into one single, usable system. Today, that vision is blending with new cloud technology in ways that would have seemed impossible even a decade ago. It is now possible to bring together millions of pieces of information - including item numbers, product specs, training videos, and more - into an app that can be used and updated in real-time. The result isnt just useful, its groundbreaking. Although we work with cloud-based apps and systems, we have never forgotten that we are in the business of solving problems. That means well keep working hard to find new ways to help you benefit from accurate content and streamlined processes.

Job Title Accountant - Customer Support

Location Marlton, NJ / Hybrid

About HomeSource

HomeSource is a dynamic and rapidly growing company. With 12 years of growth and innovation, the HomeSource team has maintained a singular vision to make life simpler for retailers and manufacturers by aggregating large amounts of data into one single, usable system. Today, that vision is blending with new cloud technology in ways that would have seemed impossible even a decade ago. It is now possible to bring together millions of pieces of information - including item numbers, product specs, training videos, and more - into an app that can be used and updated in real-time. The result isnt just useful, its groundbreaking. Although we work with cloud-based apps and systems, we have never forgotten that we are in the business of solving problems. That means well keep working hard to find new ways to help you benefit from accurate content and streamlined processes.

Summary

As an Accountant - Customer Support, you will be at the forefront of solving complex accounting challenges for our valued customers. Your key mission is to master the inner workings of the HomeSource System's accounting system, becoming the go-to expert who provides unparalleled support to our clients. This role is not just about numbers; it's about being the dynamic bridge between our financial expertise and our customer's unique needs, creating a thrilling opportunity for those who relish the art of engaging with people while making a tangible impact.

Required Experience

• 2+ years of accounting experience, including experience interfacing with customers.
• Bachelors degree in accounting, finance, or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• A passion for helping and working with people.
• Ability to learn and adapt to new software systems quickly.
• Understanding of accounting principles and financial regulations
  
  

Role Responsibilities

• Become proficient in the HomeSource System's accounting system to effectively address customer inquiries and issues.
• Provide top-notch customer support by addressing accounting-related queries and concerns.
• Interface with customers and clients to offer guidance and solutions related to their accounting needs.
• Collaborate with cross-functional teams to resolve complex accounting issues and contribute to continuous improvement.
• Contribute to product development and improvement by sharing valuable customer insights.
• Maintain up-to-date knowledge of industry trends and accounting regulations.
  
  

Compensation At HomeSource

We are committed to providing competitive compensation for all roles at HomeSource. We carefully consider multiple factors when determining compensation, including your skills, experience, and location while balancing internal equity relative to peers at the company.

Where Youll Work

Experience the best of both worlds with our innovative hybrid work model. Imagine having the freedom to work from the comfort of your own home three days a week, while also enjoying the energy and camaraderie of our vibrant office environment for two days. It's the perfect fusion of flexibility and collaboration that empowers you to thrive.

At the heart of our culture is a commitment to fostering an exceptional work-life balance. We believe that your personal well-being is as important as your professional growth. With our unique approach, you can seize control of your schedule, dedicating focused days to conquer tasks from home and immersing yourself in the team synergy at our office.

What We Offer

• Competitive salary
• Growth-oriented environment with potential for career advancement.
• Collaborative and inclusive company culture.
• Access to cutting-edge technologies and tools.
  
  

Equal Opportunity Statement

HomeSource provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Accounting/Auditing and Finance
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at HomeSource Systems by 2x

Sign in to set job alerts for Accountant roles.

Greater Philadelphia $81,474 - $26,955 1 week ago

Greater Philadelphia 70,000 - 75,000 4 weeks ago

Philadelphia, PA 65,000 - 75,000 6 days ago

Pennsauken Township, NJ 60,000 - 80,000 1 week ago

Camden, NJ
54,080.00
-
78,780.00
1 week ago

Philadelphia, PA
70,000.00
-
100,000.00
6 days ago

Philadelphia, PA
47,000.00
-
52,000.00
1 week ago

Eddington, PA
60,000.00
-
70,000.00
3 days ago

New Jersey, United States
120,000.00
-
145,000.00
2 weeks ago

Philadelphia, PA
50,000.00
-
70,000.00
1 week ago

Trenton, NJ
65,891.00
-
76,510.00
3 days ago

Cherry Hill, NJ 83,000 - 94,000 1 month ago

Philadelphia, PA 80,000 - 100,000 2 weeks ago

Plymouth Meeting, PA 55,000 - 65,000 2 weeks ago

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

When you join Renaissance®, you join a global leader in pre-K-12 education technology! Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters-creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.
Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.
We are seeking a highly motivated and organized Director, Customer Support to lead our Tier 1 Customer Support Team, a Support Operations Team, an offshore Support Chat Team, and an AI Deflections Team, while also overseeing special projects assigned by the VP of Customer Support. This pivotal role involves managing support operations across our diverse Tech Ed products, ensuring customer satisfaction remains our top priority, and collaborating with cross-functional teams to deliver exceptional service. The ideal candidate will be a high-functioning and self-managing individual with a strong focus on team development, process improvement, and operational efficiency.
**In this role as Director, Customer Support, you will be responsible for:**
**Team Leadership and Development (Tier 1 Customer Support):**
+ Recruit, train, and develop Leads, Managers, and Associates for the Tier 1 Customer Support team.
+ Ensure adequate staffing capacity for each product to maintain service standards.
+ Evaluate associate performance to identify candidates for promotions and growth opportunities.
+ Provide continuous feedback to team members to ensure improvement; address workflow issues, and identify and support team training needs.
+ Guide and train the Tier 1 team towards a shared set of goals and outcomes focused on impeccable customer support and service as per defined plans and timelines.
+ Build a team where members feel a strong sense of psychological safety and have the latitude to work to their own styles.
+ Spot early indications of under performance and take corrective or disciplinary actions. Celebrate successes.
**Support Operations Team Leadership:**
+ Lead the Support Operations Team with the primary goal of facilitating tasks and enhancing efficiency for Support Leaders and Teams.
+ Oversee the creation, maintenance, and distribution of comprehensive training materials for all support staff.
+ Drive initiatives to enhance, optimize, or sunset current processes to improve overall operational efficiency and service quality.
+ Develop and implement strategies to up-skill associates and managers, ensuring continuous professional growth.
+ Centralize information and knowledge resources to ensure ease of access and consistency across all support functions.
+ Manage and prioritize system integration requests, collaborating with relevant stakeholders to streamline support workflows and tooling.
**Operational Oversight and Strategic Planning:**
+ Develop and maintain comprehensive reports (e.g., closed cases, response times, escalated tickets) and continuously evaluate performance metrics to identify and implement corrective actions and improvements.
+ Actively participate in strategic planning, offering solution options for service enhancements and process improvements.
+ Lead team projects, ensuring clarity on plans and expected outcomes.
+ Collaborate cross-functionally with key stakeholders (e.g., Sales, Customer Success, Product) to ensure seamless service delivery.
+ Solve complex problems, remove work stoppage barriers, and ensure consistent achievement of company and departmental goals and metrics.
+ Manage team budgets and secure necessary resources for initiatives.
+ Supervise, direct, and guide individuals and groups, delegating responsibility and coaching team members towards goal fulfillment.
+ Initiate new ideas, promote positive change, and effectively manage group dynamics.
+ Facilitate collaborative decision-making, manage conflicts, and enforce policies.
+ Responsible for leading and managing efforts to leverage AI partners to create a warm welcome experience for teachers, while also providing accurate responses and resources for educators to deflect chats from reaching front-line teams.
**For this role as Director, Customer Support, you should have:**
+ 4+ years of experience leading and managing high-priority customers/escalations while providing solutions and expected outcomes, OR an equivalent combination of education and experience.
+ Proven experience in customer support management, preferably handling diverse products or teams within a technology or education sector.
+ Strong background in hiring, training, and performance management.
+ Proficiency in CRM tools (e.g., Salesforce), report generation, and AI deflection knowledge.
+ Excellent organizational and analytical skills with a strong focus on data-driven decision-making.
+ Ability to work across time zones and effectively manage global teams.
+ Exceptional communication, collaboration, and interpersonal skills.
+ Demonstrated experience leading cross-functional teams and projects.
All your information will be kept confidential according to EEO guidelines.
**Salary Range:** $135,000 - $140,000. This range is based on national market data and may vary by experience and location.
**Benefits for eligible employees include:**
+ World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
+ Health Savings and Flexible Spending Accounts
+ 401(k) and Roth 401(k) with company match
+ Paid Vacation and Sick Time Off
+ 12 Paid Holidays
+ Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
+ Tuition Reimbursement
+ Life & Disability Insurance
+ Well-being and Employee Assistance Programs
Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need for the future!
EQUAL OPPORTUNITY EMPLOYER
Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.
REASONABLE ACCOMMODATIONS
Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition ( ) .
EMPLOYMENT AUTHORIZATION
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
For information about Renaissance, visit:

Description
Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.
What you get to do everyday
· Fulfill customer inquiries
· Account Management
· Troubleshoot software/hardware issues
· Build strong customer relationships
· Review and analyze customer feedback
· Execute remote desktop sessions for troubleshooting
· Maintain customer accounts
· Document hardware issues
· Troubleshoot data performance inquiries
· Complete the RMA process
Requirements
The ideal Customer Support Specialist will have a Bachelors degree in Business Administration or similar.
Other requirements for the Customer Support Specialist role include and are not limited to:
· 1+ years of customer service experience
· Proficient in Microsoft Office Suite
· SAP experience a big plus but not required
· Salesforce or other CRM experience preferred
· Excellent communication & interpersonal skills
· Bilingual in Spanish a plus
We are looking to fill this Customer Support Specialist position quickly! Give us a call today - and reference JO#00800- .
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Description We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.
Responsibilities:
- Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.
- Train new team members on our customer service policies and best practices.
- Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.
- Regularly review customer interactions for quality assurance and identify areas for improvement.
- Keep the team updated on changes to company products and services.
- Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.
- Identify and recommend improvements to our customer service procedures to senior management.
- Support both internal and external customers as needed.
- Ensure all customer inquiries and issues are resolved promptly and professionally.
- Monitor team performance and conduct regular quality control to minimize errors.
Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service. Requirements
- Proven experience in a Customer Support Manager role for a minimum of 3 years
- Proficiency in Account Reconciliation, Accounts Payable (AP), and Accounts Receivable (AR)
- Proficiency in Microsoft Excel
- Experience with Oracle and QuickBooks
- Familiarity with SAP and Salesforce Configuration
- Exceptional customer service skills
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment
- Strong problem-solving and decision-making skills
- Ability to handle difficult situations with customers
- Strong organizational skills and attention to detail
- Proficiency in English language, both written and spoken
- Ability to work independently and as part of a team
- Bachelor's degree or equivalent in a relevant field is preferred.
For more information on this Customer Support Manager role and other full time accounting and finance opportunities, please contact us at and reference JO#00800- .
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Sportsbook And Online Casino Customer Support Agent

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We're building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

What You Won't Find Anywhere Else:

• Four days on, three days off per week
• Fun office atmosphere with nitro coffee on tap, carefully curated snacks, and sports playing all day
• Ability to learn about a fast growing industry
• With hard work and determination, opportunity to quickly advance in a fast growing company
• Proven history of internal advancement
• Positive work environment with emphasis on work/life balance

What You'll Do:

• Ability to multitask
• Communicate effectively with players and address both comments and concerns via Live Chat, Email, and Phone (assisting with general concerns, manual ID verification, account management, responsible gaming issues)
• Ability to troubleshoot technical issues (computer, browser, application installation, or any other technical issues to assist the player in successful account creating and an enjoyable gaming experience)
• Assist players with specifics about promotions, loyalty programs, and terms and conditions
• Assist players and respond to inquiries in community chat
• Escalate all necessary issues to management in a timely fashion
• Perform payment approvals for small transactions while following processes to identify Fraud, AML, and risk
• Other duties as necessary and/or assigned

What You'll Bring:

• Experience with computers, browsers, and mobile devices
• Ability to search, find answers, and assist our players with a wide variety of issues
• Open availability for scheduling to include regular weekends, holidays, and evenings
• Great written communication skills
• Self-motivated and very reliable
• Candidates with sports betting knowledge/knowledge of major sports will be preferred
• 1 year or more Customer Service experience in an office or call center setting preferred
• Experience with sports betting technology is preferred.
• Active Pennsylvania Gaming Control Board License Preferred

In this position, you will be required to obtain and maintain a license with one or more gaming regulatory agencies. It is a requirement of this position that you meet the relevant eligibility requirements and remain eligible to obtain and hold such a license at all times during your employment, whether you apply or not.

This role offers a dynamic and ever-evolving experience at Rush Street Interactive. The starting pay is $18.00 per hour during training and the probationary period. After that, agents can advance through our performance-based tier system, which ranges from $9.50 to 24.00 per hour. There's no fixed timeline for tier progression it's all driven by performance. We're focused on providing our Player Support Agents with top-tier training, resources, and guidance to help them grow and succeed at their own pace.

This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence.

Location Eligibility: Open to candidates across the US (except California, Washington, Maryland, and New York). Benefits:

• Discretionary annual company bonus (Eligibility Varies by Role)
• 401(k) plan with 100% company match on the first 4%
• Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
• Paid Time Off (Eligibility Varies by Role)
• Employee Assistance Program (EAP)

Pay Range

18 - 24 USD

What Makes Us Great:

• Comprehensive compensation
• Work-life balance initiatives
• Autonomy we embrace personal freedom and responsibility
• Creativity we are open to new ideas of how we can be better
• Growth we want you to develop personally as well as professionally
• Top-notch professionals who are passionate about what they do
• People-oriented environment and supportive atmosphere

As a rapidly growing company in an emerging industry, you'll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

Be at the forefront of this ground-breaking industry! Apply now!