123 Customer Service Representatives jobs in Knoxville

• The expected hiring range for this position is from $19.75/hour to $21.00/hour plus additional bonus opportunity.
• The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs.
• Application Window Expected to Close: 8/1/2025

• Hybrid - 4 days in-office, 1 day remote after training

• Medical and Dental Plan with Prescription Coverage and Vision
• Competitive benefits including 401(K) includes 100% company match of the first 4%
• Paid time off days (PTO), maternity/paternity leave, and holidays.
• Community involvement including Volunteer Paid Time Off (VTO)
• Tuition Assistance for your first degree
• Enjoy coming "home" to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being
• Collaborative and energetic work environment
• Professional development and promotion opportunities

• Attends two-week training class with completion of on-going training courses throughout career.
• Delivers a world-class customer experience by providing the highest level of customer service on every call.
• Handles various types of inbound customer service phone calls, including general questions, complaints, website navigation, payments, escrow, claims, PMI, and document requests while also maintaining focus on first call resolution.
• Documents all contacts, verifying customer contact information, reason for call, and resolution.
• Ensures all Call Center SLAs are met and maintained each month.
• Assists new hires during training and orientation.
• Promotes teamwork and overall call center success and works to achieve goals given every month.
• Promotes company image through professional service and actions.
• Performs other duties as assigned.

• Fluent in English and Spanish.
• A High School Diploma or Equivalent required, college a plus.
• Experience in a call center environment preferred, but not required.
• Computer competency with Microsoft Office and typing skills at minimum 25 wpm.
• Must be passionate about providing a world-class customer experience.
• Great attention to detail and organizational skills.
• Excellent telephone, communication, follow-up, and problem-solving skills.

• Must be able to remain in a stationary position 75% of the time.
• Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
• 75% communication methods completed over the phone. Must be able to exchange accurate information at all times.
• Ability to identify and assess account status and determine appropriate process.
• Constantly works in an indoor temperature controlled, sealed window office environment.

• Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Vanderbilt Mortgage and Finance, Inc. provides competitive 401(k) programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• Vanderbilt Mortgage and Finance Inc. is a subsidiary of Clayton of which is proud to have earned spots on the following Forbes lists: America's Best Employers, America's Best Employers by State, Best Employers for Diversity, Best Employers for Women.
• As part of Vanderbilt Mortgage's commitment to Opening Doors to a Better Life, VMF is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• At VMF, we encourage holistic wellness with physical, nutritional, social, financial, spiritual, and occupational programs available online or in-person for team members.
• Our newly renovated Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga/barre studio, volleyball, and basketball courts, walking paths, and a disc golf course.

Full Time, 80 Hours Per Pay Period, Day Shift

Covenant Health Overview:

Covenant Health is the region's top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area's fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area's largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes "Best Employer" seven times.

The Patient Flow Service Coordinator is responsible for continuity of operations within the facility by overseeing all patient admissions and transfer activity while monitoring capacity both currently and prospectively. Responsible for facilitating continuous through input of patients from all point of entry by utilizing effective verbal communication, swift decision making, and deployment of appropriate ancillary services. The Patient Flow Service Coordinator is the liaison between all clinical departments. Works within resource constraints and individual patient needs to supply the best possible placement for all patients.

• Utilizes the nursing process as a frame of reference for the placement of patients in the most appropriate bed.
• Demonstrates the necessary knowledge and skills to address the care needs appropriate to age, spiritual and cultural needs of the population served
• Demonstrates the ability to review physicians' orders and patients' records to determine the best possible placement in any given circumstance.
• Serves as a resource for interpretation of policies and procedures as related to patient placement including, but not limited to placements of isolation or special care patients.
• Oversees all patient admissions and transfer activities in the hospital.
• Serves as a clinical resource for Admissions staff related to appropriateness of patients referred for potential admission. Provides clinical data to payers when needed to authorize treatment.
• Communicates with referral sources as needed to obtain information required for timely admission determination. Guides Covenant Health EDs in placement options or Outpatient services when Peninsula admission is not an option.
• Competent with the Flow Board Tracking system.
• Collaborates with the Admissions department, providers, Administrative Supervisors, and nursing to gather issues and concerns associated with patient placement.
• Responds to customers' wants and needs in a positive manner.
• Coordinates and communicates system and patient needs with areas represented in the clinical departments and with physicians and administration.
• Utilizes the Bed Aware Board as a key communication tool.
• Assists with the timely completion of the referral and admission process.
• Helps and shares knowledge with team members.
• Builds positive co-worker relationships.
• Views all EDs and additional referral centers as our Customers.
• Demonstrates ability to work collaboratively with other departments by maintaining and communicating global picture of hospital capacity and patient placement needs.
• Works closely with all departments and physicians to ensure consistent processes in patient placement.
• Reports to the appropriate stakeholder's patient flow required.
• Is the central contact for decisions related to bed management and oversees the bed flow.
• Circulates through hospital at intervals and constantly evaluates all needs for patient placement.
• Participates in projects, data collection, and other activities designed to enhance bed operations.
• Ability to determine proper performance improvement tools to utilize during performance improvement work.
• Ability to be a change agent in working with all levels of staff.
• Ability to move an organization towards more consistent and higher levels of customer service.
• Ability to assess team dynamics and change structure as necessary.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:

None specified; however, must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority.

Minimum Experience:

Four (4) years' experience in a health related field is required.

Licensure Requirement:

Must have and maintain a valid TN state Registered Nurse (RN) license, practical nurse (LPN) license, emergency medical tech (EMT) license or Paramedic license.

Our enterprise-level client is seeking to add a Help Desk Analyst to the team in Maryville, TN. Please see below for full details-

Job Notes:
-3+ month contract / extendable and perm possible with good performance.
-Onsite in Maryville, TN 37801
-Drug & Background required.

Pay Rate = $20-22 w2 per hour depending on experience-level.

Duties/Responsibilities
• Engage with technical and non-technical customers through multiple communication channels including phone, email, chat, and applicable ticketing system.
• Perform remote installations, upgrades, repairs using phone, chat, and remote access methods.
• Achieve performance targets established by leadership for applicable Key Performance Indicators
• Improve Service Desk methods, skills, and processes to ensure consistent, high-quality product and service delivery that meets company goals and client needs.
• Consistently support efforts to improve, simplify, automate, and enhance daily service delivery and client experience
• Triage and manage incidents, requests, problems, vendor engagements, preventative maintenance, etc.; making decisions and escalating when required.
• Create, update, and follow processes, procedures, and documentation, including technical guides and troubleshooting information.
• Log and document all work in applicable ticketing system, maintaining detailed records regarding incident, request and problem management (if necessary).
• Prioritize and perform specialized resolutions with escalated and/or high visibility incidents.
• Provide "White Glove" service to our customers.
• Perform other duties as assigned by management.

Education & Experience:
• Applicants must possess a high school diploma, a General Educational Development (GED) certificate, or an equivalent credential
• Comprehensive knowledge of technologies found commonly in an IT workplace: Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces and service delivery management tools such as ServiceNow, along with other applications.
• Familiarity with modern operating systems (mobile, desktop, and virtual), applications, cloud storage, and hardware usage.

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