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General information
Job Posting Title
Customer Service Representative – Healthcare
Date
Wednesday, October 22, 2025
City
Lawrence
State
KS
Country
United States
Working time
Full-time
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Showing 190 Customer Service jobs in Kansas City
Customer Service Representative – Healthcare
66115 Kansas City, Kansas
Maximus
Posted today
Job Viewed
Job Description
Description & Requirements
Virtual Hiring Event!
Full-Time & Part-Time Customer Service Representatives
Virtual
Wednesday, November 5th
10 a.m. – 2 p.m.
Customer Service Representative - Healthcare
Location: Lawrence, KS (On-site Position)
Starting Pay: $1 5 . 00 / hr. plus a $,000 new hire bonus and up to 2,400+ in other potential bonuses!*
Schedule: Limited-Service Full-Time positions available
Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter
Evening and night shifts are encouraged with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.
Help People Navigate Healthcare with Confidence , While Building Your Career
Are you looking to provide outstanding customer service in a rewarding environment? Maximus is seeking Customer Service Representatives (CSRs) to assist individuals navigating healthcare programs and benefits.
You’ll join a dedicated team that helps vulnerable populations understand complex healthcare information. Maximus provides paid, comprehensive training, so you’ll be ready to succeed from day one.
Pay & Benefits
We offer a competitive pay and benefits package designed to support your success both professionally and personally:
Competitive Compensation:
$15 .00 / hr. base pay + 10% s ift differential
$ ,000 new hire bonus and up to 2,400+ in bonus opportunities, including training completion and referrals*
Comprehensive Insurance Coverage: Company-paid medical coverage
Tuition Reimbursement: Invest in your ongoing education and development
Future Planning: 401(k) with company match
Paid Time Off Package: Paid time off, sick leave & 11 paid holidays
Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
Work/Life Balance Support: Flexible schedules that meet your lifestyle
Career Growth: A supportive environment with career development and promotional opportunities
Meaningful Work with Impact: No cold calls, sales, or collections involved!
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
- Refer calls as required to CSR Lead
- Maintain up-to-date knowledge of client regulations and policies
- Report problems that occur via the online system so they can be addressed by the appropriate parties
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
- Ability to work within established turnaround times
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks
- Ability to work as a member of a team
- Must participate and certify in internal CCO training to begin this role.
- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.
- May be required to work overtime and scheduled holidays.
Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.
#maxCCOLawrence #maxPriority #CCOLawrence #CSRroles
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at .
Minimum Salary
$
15.00
Maximum Salary
15.00
Is this job a match or a miss?
View Now
0
Customer Service Representative – Healthcare
66115 Kansas City, Kansas
Maximus
Posted today
Job Viewed
Job Description
General information
Job Posting Title
Customer Service Representative – Healthcare
Date
Wednesday, October 22, 2025
City
Lawrence
State
KS
Country
United States
Working time
Full-time
Description & Requirements
Virtual Hiring Event!
Full-Time & Part-Time Customer Service Representatives
Virtual
Wednesday, November 5th
10 a.m. – 2 p.m.
Customer Service Representative - Healthcare
Location: Lawrence, KS (On-site Position)
Starting Pay: $1 5 . 00 / hr. plus a $,000 new hire bonus and up to 2,400+ in other potential bonuses!*
Schedule: Limited-Service Full-Time positions available
Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter
Evening and night shifts are encouraged with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.
Help People Navigate Healthcare with Confidence , While Building Your Career
Are you looking to provide outstanding customer service in a rewarding environment? Maximus is seeking Customer Service Representatives (CSRs) to assist individuals navigating healthcare programs and benefits.
You’ll join a dedicated team that helps vulnerable populations understand complex healthcare information. Maximus provides paid, comprehensive training, so you’ll be ready to succeed from day one.
Pay & Benefits
We offer a competitive pay and benefits package designed to support your success both professionally and personally:
Competitive Compensation:
$15 .00 / hr. base pay + 10% s ift differential
$ ,000 new hire bonus and up to 2,400+ in bonus opportunities, including training completion and referrals*
Comprehensive Insurance Coverage: Company-paid medical coverage
Tuition Reimbursement: Invest in your ongoing education and development
Future Planning: 401(k) with company match
Paid Time Off Package: Paid time off, sick leave & 11 paid holidays
Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
Work/Life Balance Support: Flexible schedules that meet your lifestyle
Career Growth: A supportive environment with career development and promotional opportunities
Meaningful Work with Impact: No cold calls, sales, or collections involved!
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
- Refer calls as required to CSR Lead
- Maintain up-to-date knowledge of client regulations and policies
- Report problems that occur via the online system so they can be addressed by the appropriate parties
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
- Ability to work within established turnaround times
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks
- Ability to work as a member of a team
- Must participate and certify in internal CCO training to begin this role.
- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.
- May be required to work overtime and scheduled holidays.
Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.
#maxCCOLawrence #maxPriority #CCOLawrence #CSRroles
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at .
Minimum Salary
$
15.00
Maximum Salary
15.00
Is this job a match or a miss?
View Now
1
Customer Service Representative - Healthcare (Part Time)
66115 Kansas City, Kansas
Maximus
Posted today
Job Viewed
Job Description
General information
Job Posting Title
Customer Service Representative - Healthcare (Part Time)
Date
Wednesday, October 22, 2025
City
Lawrence
State
KS
Country
United States
Working time
Part-time
Description & Requirements
Virtual Hiring Event!
Full-Time & Part-Time Customer Service Representatives
Virtual Hiring
Wednesday, November 5th
10 a.m. – 2 p.m.
Customer Service Representative - Healthcare (Part Time)
Location: Lawrence, KS (On-site Position)
Starting Pay: $1 5.00 / hr . plus a $,000 new hire bonus and up to 2,4 00+ in other potential bonuses!*
Schedule: Limited-Service Part-Time positions available
Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter
Evening and night shifts are encouraged with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.
Help People Navigate Healthcare with Confidence , While Building Your Career
Are you looking to provide outstanding customer service in a rewarding environment? Maximus is seeking Customer Service Representatives (CSRs) to assist individuals navigating healthcare programs and benefits.
You’ll join a dedicated team that helps vulnerable populations understand complex healthcare information. Maximus provides paid, comprehensive training, so you’ll be ready to succeed from day one.
Pay & Benefits
We offer a competitive pay and benefits package designed to support your success both professionally and personally:
Competitive Compensation:
$15 .00 / hr. b se pay + 10% shift differential
$ ,000 new hire bonus and up to 2,4 00+ in bonus opportunities, including training completion and referrals*
Tuition Reimbursement: Invest in your ongoing education and development
Future Planning: 401(k) with company match
Paid Time Off Package: Paid time off, sick leave & 11 paid holidays
Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
Work/Life Balance Support: Flexible schedules that meet your lifestyle
Career Growth: A supportive environment with career development and promotional opportunities
Meaningful Work with Impact: No cold calls, sales, or collections involved!
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
- Refer calls as required to CSR Lead
- Maintain up-to-date knowledge of client regulations and policies
- Report problems that occur via the online system so they can be addressed by the appropriate parties
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
- Ability to work within established turnaround times
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks
- Ability to work as a member of a team
- Must participate and certify in internal CCO training to begin this role.
- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.
- May be required to work overtime and scheduled holidays.
- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion .
#maxCCOLawrence #CCOLawrence #CSRroles
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at .
Minimum Salary
$
15.00
Maximum Salary
15.00
Is this job a match or a miss?
View Now
2
Customer Service Representative - Healthcare (Part Time)
66115 Kansas City, Kansas
Maximus
Posted today
Job Viewed
Job Description
General information
Job Posting Title
Customer Service Representative - Healthcare (Part Time)
Date
Wednesday, October 22, 2025
City
Lawrence
State
KS
Country
United States
Working time
Part-time
Description & Requirements
Virtual Hiring Event!
Full-Time & Part-Time Customer Service Representatives
Virtual Hiring
Wednesday, November 5th
10 a.m. – 2 p.m.
Customer Service Representative - Healthcare (Part Time)
Location: Lawrence, KS (On-site Position)
Starting Pay: $1 5.00 / hr . plus a $,000 new hire bonus and up to 2,4 00+ in other potential bonuses!*
Schedule: Limited-Service Part-Time positions available
Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter
Evening and night shifts are encouraged with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.
Help People Navigate Healthcare with Confidence , While Building Your Career
Are you looking to provide outstanding customer service in a rewarding environment? Maximus is seeking Customer Service Representatives (CSRs) to assist individuals navigating healthcare programs and benefits.
You’ll join a dedicated team that helps vulnerable populations understand complex healthcare information. Maximus provides paid, comprehensive training, so you’ll be ready to succeed from day one.
Pay & Benefits
We offer a competitive pay and benefits package designed to support your success both professionally and personally:
Competitive Compensation:
$15 .00 / hr. b se pay + 10% shift differential
$ ,000 new hire bonus and up to 2,4 00+ in bonus opportunities, including training completion and referrals*
Tuition Reimbursement: Invest in your ongoing education and development
Future Planning: 401(k) with company match
Paid Time Off Package: Paid time off, sick leave & 11 paid holidays
Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
Work/Life Balance Support: Flexible schedules that meet your lifestyle
Career Growth: A supportive environment with career development and promotional opportunities
Meaningful Work with Impact: No cold calls, sales, or collections involved!
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
- Refer calls as required to CSR Lead
- Maintain up-to-date knowledge of client regulations and policies
- Report problems that occur via the online system so they can be addressed by the appropriate parties
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
- Ability to work within established turnaround times
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks
- Ability to work as a member of a team
- Must participate and certify in internal CCO training to begin this role.
- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.
- May be required to work overtime and scheduled holidays.
- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion .
#maxCCOLawrence #CCOLawrence #CSRroles
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at .
Minimum Salary
$
15.00
Maximum Salary
15.00
Is this job a match or a miss?
View Now
3
Customer Service Representative (Jacksonville, FL area) Remote
64101 Kansas City, Missouri
Maximus
Posted 15 days ago
Job Viewed
Job Description
Description & Requirements
Maximus is looking for customer service representatives in and around the Jacksonville, FL area. The role - provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). May support multiple Federal government agencies on critical programs.
Must reside within a 75 radius of the Jacksonville, FL area. This position is fully remote; however, you must be able to go onsite to pick up equipment at the Maximus Jacksonville, FL location.
This position will require a favorable Federal suitability clearance post-hire as mandated by the client.
*Position is contingent upon contract award*
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Experience in a call center environment highly preferred
- Must Be a US Citizen
- This position requires all work to be performed within the Continental US. Must currently live in and have permanent residence within the Continental US.
- Must be able to successfully obtain a favorable Federal suitability clearance post-hire as mandated by the client.
- Must be able to pick up equipment at the Maximus Jacksonville, FL Location.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .
Minimum Salary
$
16.00
Maximum Salary
$
16.00
Is this job a match or a miss?
Apply Now
4
Customer Service Representative (Pharr TX or Brownsville TX area) Remote
64101 Kansas City, Missouri
Maximus
Posted 15 days ago
Job Viewed
Job Description
Description & Requirements
Maximus is looking for customer service representatives in and around the Pharr Texas/Brownsville TX areas. The role - provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). May support multiple Federal government agencies on critical programs
Must reside within a 75 radius of the Brownsville or Pharr Texas area.
This position is fully remote; however, you must be able to go onsite to the Maximus Pharr Texas location to pick up equipment.
This position will require a favorable Federal suitability clearance post-hire as mandated by the client.
*Position is contingent upon contract award*
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Experience in a call center environment highly preferred
- Must Be a US Citizen
- This position requires all work to be performed within the Continental US. Must currently live in and have permanent residence within the Continental US.
- Must be able to successfully obtain a favorable Federal suitability clearance post-hire as mandated by the client.
- Must be able to pick up equipment at the Maximus Pharr, TX Location.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .
Minimum Salary
$
16.00
Maximum Salary
$
16.00
Is this job a match or a miss?
Apply Now
5
Customer Service Associate
64106 Kansas City, Missouri
Savers | Value Village
Posted 9 days ago
Job Viewed
Job Description
**Description**
Job Title: Customer Service Associate
Who we are:
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions:
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
What you can expect:
+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
+ Bundled health plans such as medical, Rx, dental and vision
+ Company-paid life insurance for extra protection and peace of mind
+ Programs to stop smoking, diabetes management coaching, and on demand care options.
+ A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
+ Paid time off from work for leisure or other hobbies.
+ A range of mental health services to assist you in managing daily life.
Savers is an E-Verify employer
2251 NW Barry Road, Kansas City, MO 64154
Job Title: Customer Service Associate
Who we are:
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions:
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
What you can expect:
+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
+ Bundled health plans such as medical, Rx, dental and vision
+ Company-paid life insurance for extra protection and peace of mind
+ Programs to stop smoking, diabetes management coaching, and on demand care options.
+ A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
+ Paid time off from work for leisure or other hobbies.
+ A range of mental health services to assist you in managing daily life.
Savers is an E-Verify employer
2251 NW Barry Road, Kansas City, MO 64154
Is this job a match or a miss?
View Now
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6
Customer Service Specialist
64106 Kansas City, Missouri
Consolidated Electrical Distributors
Posted 21 days ago
Job Viewed
Job Description
Summary
Job title: Customer Service Specialist
Job ID: null
Department: Kansas City - RCS
Location: null-null
Description
Summary:
Our fast-growing industrial, electrical, and automation solutions organization is looking for energetic people who can learn quickly. We offer the training and guidance necessary to be able to start performing your job as quickly and as efficiently as possible.
Reports to: Profit Center Manager
Minimum Qualifications:
+ High school diploma
+ Must have a valid driver's license
+ Basic computer skills
+ Excellent attendance record
+ Ability to work overtime as needed
+ Ability to sit for prolonged periods of time while working in an office environment.
+ Ability to work in an office environment and occasionally in a warehouse environment.
Preferred Qualifications:
+ 3 - 5 years of customer service or sales experience
+ Microsoft Office Excel experience
+ Microsoft Outlook experience preferred.
+ Knowledge of basic warehouse procedures
+ Knowledge of processes for receiving, selecting, packing, and shipping
ADDITIONAL COMPETENCIES:
+ Ability to work with a team
+ Strong written and oral communication skills
+ Detail-oriented, attentive
+ Driven, motivated, mission-based attitude
+ Computer skills including Windows based applications
+ Ability to effectively communicate with co-workers to aid in satisfying customer requirements
+ Ability to perform basic mathematical calculations to accurately complete job tasks
+ Ability to organize and prioritize job tasks and requirements
+ Able to meet deadlines
Working Conditions:
Office and warehouse environment. May be some exposure to dust, heat or cold, and other seasonal changes.
Supervisory Responsibilities: No
Essential Job Functions:
+ Support and back up inside sales reps and projects group with various tasks including: customer requests & quotations, sales, ordering, and creating sales registers
+ Build relationships with customers you work with to gain additional business insights.
+ Communicate with customers and sales team members.
+ Manage orders and provide updates to customers related to lead time, shipping status, etc.
+ Coordinate with our Warehouse/Logistics team on customer expectations and delivery releases
+ Build reports and analyze sales data
+ Work with our vendor partners on pricing, order follow up, order management, quotations, and other related communication.
+ Perform miscellaneous clerical duties as needed.
+ Work with Sales team and Management to grow our business with new and existing customers
CED is an Equal Opportunity Employer - Disability | Veteran
Compensation Range:
The compensation range for this position is $5000 to $65000 annually.
Other Compensation:
The following additional compensation may be applicable for this position:
+ Bonus
+ Profit Sharing
Benefits:
Benefits available for this position are:
+ Insurance - Medical, Dental, Vision Care for full-time positions
+ Life Insurance
+ 401(k)
+ Paid Sick Leave
+ Paid Holidays
+ Paid Vacation
+ Health Savings Account (HSA) and matching
+ Teledoc
+ Paid Pregnancy & New Parent Leave
Job title: Customer Service Specialist
Job ID: null
Department: Kansas City - RCS
Location: null-null
Description
Summary:
Our fast-growing industrial, electrical, and automation solutions organization is looking for energetic people who can learn quickly. We offer the training and guidance necessary to be able to start performing your job as quickly and as efficiently as possible.
Reports to: Profit Center Manager
Minimum Qualifications:
+ High school diploma
+ Must have a valid driver's license
+ Basic computer skills
+ Excellent attendance record
+ Ability to work overtime as needed
+ Ability to sit for prolonged periods of time while working in an office environment.
+ Ability to work in an office environment and occasionally in a warehouse environment.
Preferred Qualifications:
+ 3 - 5 years of customer service or sales experience
+ Microsoft Office Excel experience
+ Microsoft Outlook experience preferred.
+ Knowledge of basic warehouse procedures
+ Knowledge of processes for receiving, selecting, packing, and shipping
ADDITIONAL COMPETENCIES:
+ Ability to work with a team
+ Strong written and oral communication skills
+ Detail-oriented, attentive
+ Driven, motivated, mission-based attitude
+ Computer skills including Windows based applications
+ Ability to effectively communicate with co-workers to aid in satisfying customer requirements
+ Ability to perform basic mathematical calculations to accurately complete job tasks
+ Ability to organize and prioritize job tasks and requirements
+ Able to meet deadlines
Working Conditions:
Office and warehouse environment. May be some exposure to dust, heat or cold, and other seasonal changes.
Supervisory Responsibilities: No
Essential Job Functions:
+ Support and back up inside sales reps and projects group with various tasks including: customer requests & quotations, sales, ordering, and creating sales registers
+ Build relationships with customers you work with to gain additional business insights.
+ Communicate with customers and sales team members.
+ Manage orders and provide updates to customers related to lead time, shipping status, etc.
+ Coordinate with our Warehouse/Logistics team on customer expectations and delivery releases
+ Build reports and analyze sales data
+ Work with our vendor partners on pricing, order follow up, order management, quotations, and other related communication.
+ Perform miscellaneous clerical duties as needed.
+ Work with Sales team and Management to grow our business with new and existing customers
CED is an Equal Opportunity Employer - Disability | Veteran
Compensation Range:
The compensation range for this position is $5000 to $65000 annually.
Other Compensation:
The following additional compensation may be applicable for this position:
+ Bonus
+ Profit Sharing
Benefits:
Benefits available for this position are:
+ Insurance - Medical, Dental, Vision Care for full-time positions
+ Life Insurance
+ 401(k)
+ Paid Sick Leave
+ Paid Holidays
+ Paid Vacation
+ Health Savings Account (HSA) and matching
+ Teledoc
+ Paid Pregnancy & New Parent Leave
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7
Customer Service Associate
64106 Kansas City, Missouri
Walgreens
Posted today
Job Viewed
Job Description
**Job Description:**
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Part-time
**Job Function:** Retail
**Full Store Address:** 9700 N CEDAR AVE,KANSAS CITY,MO,64157
**Full District Office Address:** 9700 N CEDAR AVE,KANSAS CITY,MO, -S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 12114-KANSAS CITY MO
**Pay Type:** Hourly
**Start Rate:** 15
**Max Rate:** 17.5
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Part-time
**Job Function:** Retail
**Full Store Address:** 9700 N CEDAR AVE,KANSAS CITY,MO,64157
**Full District Office Address:** 9700 N CEDAR AVE,KANSAS CITY,MO, -S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 12114-KANSAS CITY MO
**Pay Type:** Hourly
**Start Rate:** 15
**Max Rate:** 17.5
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View Now
8
Customer Service Rep
64106 Kansas City, Missouri
Ace Hardware
Posted today
Job Viewed
Job Description
**Compensation Details:**
Team members earn $16.20-$20.30 per hour depending on experience.
**Why should you join our team?**
We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.
In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life's necessities and perks, many of which expand and improve year after year, including:
+ Weekly Pay
+ Paid Time Off Programs (incl. vacation, paid sick time, holiday pay). Newly hired full-time employees will receive a one-time pro-rated allocation of up to 24 hours of vacation in their first calendar year depending on the month of hire. Paid sick time in accordance with applicable state law. You will receive up to 9 holidays per year, depending on the month of hire.
+ Comprehensive health coverage (medical, dental, vision and disability - up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents.
+ Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10.4% of total eligible compensation
+ Dock to Driver Program: Ace will pay for your CDL License and Training to provide a career path transition to a Driver position
+ Long-term Career Opportunities: Many of our leaders started with Ace looking for a job, just like you, but found long-term career opportunities at our 15 Distribution Centers across the country and our Corporate Headquarters. Our company is growing, and we would love to have you grow with us!
+ Tuition Reimbursement Program
+ Employee Recognition Program
+ Merchandise Discounts on Top Brands like Weber, Traeger, Yeti, Craftsman, DeWalt and thousands more!
+ Employee Assistance Program (EAP) - access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events.
+ Adoption cost reimbursement
+ Identity theft protection
_* Benefits are provided in compliance with applicable plans and policies._
**Job Description:**
**Customer Service Representative**
**What** **You'll** **Do**
+ Receives telephone inquiries from retailers regarding order status, adjustments, stock on hand, etc.
+ Retrieves retailer information, stock status information, status of purchase orders, make changes to purchase orders, etc.
+ Follows up on inquiries by checking computer programs for delivery information.
+ Works closely with shipping and traffic departments regarding delivery status.
+ Checks with credit department concerning credit status of retailers upon receipt of rush orders.
+ Maintains files of active orders and post activity such as change notices, scheduling changes, partial shipments and credit adjustments.
+ Prepares paperwork for accounting department for credits and debits.
+ Reviews all Returned Goods Forms for correct reason codes to determine correct inventory adjustments and credits are issued.
Ace Hardware is committed to promoting and maintaining a safe, healthy and injury-free environment for all team members. This is our number one priority, and we will support programs and initiatives that focus on this commitment. It is critical that all team members take responsibility for their safety as well as the safety of others to ensure that Ace Hardware is a world-class safety organization.
**What you need to succeed:**
+ Be a safety champion by promoting a safe and productive workplace through your own actions, including the proper use of PPE, safe operation of powered equipment and safe lifting techniques as determined by the role.
+ Be an active participant in contributing to a successful safety culture in the facility.
+ Minimum high school diploma required. Some college education is preferred.
+ Minimum of 2 years customer service experience.
+ Excellent phone skills including professional phone presence.
+ Superb problem-solving skills, with ability to interact with anxious customers and follow through quickly with problem resolution.
+ Excellent computer skills. Prefer experience with SAP, AS400, Microsoft Word and Excel.
+ Ability to work in warehouse environment when researching discrepancies.
**Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts:**
Create Job Alert ( want to hear from you!**
When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.
**Equal Opportunity Employer**
Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
**Disclaimer**
_The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires._
_Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview._
_This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity._
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 60 countries. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; and Cuautitlán Izcalli, Mexico. Since 1924, Ace has become a part of local communities around the world and known as the place with the helpful hardware folks. For more information, visit acehardware.com or newsroom.acehardware.com.
Team members earn $16.20-$20.30 per hour depending on experience.
**Why should you join our team?**
We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.
In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life's necessities and perks, many of which expand and improve year after year, including:
+ Weekly Pay
+ Paid Time Off Programs (incl. vacation, paid sick time, holiday pay). Newly hired full-time employees will receive a one-time pro-rated allocation of up to 24 hours of vacation in their first calendar year depending on the month of hire. Paid sick time in accordance with applicable state law. You will receive up to 9 holidays per year, depending on the month of hire.
+ Comprehensive health coverage (medical, dental, vision and disability - up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents.
+ Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10.4% of total eligible compensation
+ Dock to Driver Program: Ace will pay for your CDL License and Training to provide a career path transition to a Driver position
+ Long-term Career Opportunities: Many of our leaders started with Ace looking for a job, just like you, but found long-term career opportunities at our 15 Distribution Centers across the country and our Corporate Headquarters. Our company is growing, and we would love to have you grow with us!
+ Tuition Reimbursement Program
+ Employee Recognition Program
+ Merchandise Discounts on Top Brands like Weber, Traeger, Yeti, Craftsman, DeWalt and thousands more!
+ Employee Assistance Program (EAP) - access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events.
+ Adoption cost reimbursement
+ Identity theft protection
_* Benefits are provided in compliance with applicable plans and policies._
**Job Description:**
**Customer Service Representative**
**What** **You'll** **Do**
+ Receives telephone inquiries from retailers regarding order status, adjustments, stock on hand, etc.
+ Retrieves retailer information, stock status information, status of purchase orders, make changes to purchase orders, etc.
+ Follows up on inquiries by checking computer programs for delivery information.
+ Works closely with shipping and traffic departments regarding delivery status.
+ Checks with credit department concerning credit status of retailers upon receipt of rush orders.
+ Maintains files of active orders and post activity such as change notices, scheduling changes, partial shipments and credit adjustments.
+ Prepares paperwork for accounting department for credits and debits.
+ Reviews all Returned Goods Forms for correct reason codes to determine correct inventory adjustments and credits are issued.
Ace Hardware is committed to promoting and maintaining a safe, healthy and injury-free environment for all team members. This is our number one priority, and we will support programs and initiatives that focus on this commitment. It is critical that all team members take responsibility for their safety as well as the safety of others to ensure that Ace Hardware is a world-class safety organization.
**What you need to succeed:**
+ Be a safety champion by promoting a safe and productive workplace through your own actions, including the proper use of PPE, safe operation of powered equipment and safe lifting techniques as determined by the role.
+ Be an active participant in contributing to a successful safety culture in the facility.
+ Minimum high school diploma required. Some college education is preferred.
+ Minimum of 2 years customer service experience.
+ Excellent phone skills including professional phone presence.
+ Superb problem-solving skills, with ability to interact with anxious customers and follow through quickly with problem resolution.
+ Excellent computer skills. Prefer experience with SAP, AS400, Microsoft Word and Excel.
+ Ability to work in warehouse environment when researching discrepancies.
**Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts:**
Create Job Alert ( want to hear from you!**
When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.
**Equal Opportunity Employer**
Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
**Disclaimer**
_The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires._
_Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview._
_This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity._
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 60 countries. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; and Cuautitlán Izcalli, Mexico. Since 1924, Ace has become a part of local communities around the world and known as the place with the helpful hardware folks. For more information, visit acehardware.com or newsroom.acehardware.com.
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9