54 Customer Service jobs in St. Augustine

**Company Information**
Headquartered in St. Augustine, FL, with offices and manufacturing facilities all around the globe, Amphenol CIT is one of the world's leading designers and manufacturers of high-performance wire, cable, and medical devices. We provide complete interconnect solutions to industries like Aerospace, Military & Defense Electronics, Space, Medical, Test & Measurement, and Industrial.
Our talented team of employees worldwide helps bring movies to your seat on airplanes, deliver mission-critical information from drones to the command office, transfer heart rhythm to paper, route communications from space, connect power to downhill oil drills, and get planes back in the air faster. At Amphenol CIT, we make the amazing possible. Take the next step to become an integral part of our team by applying today and kickstart your journey with us.
**SUMMARY**
The Inside Sales Supervisor leads and develops its team of Customer Service Representatives to ensure Amphenol-CIT (STA) provides its internal and external customers with best-in-class service levels. Additionally, the Inside Sales Supervisor works with the team to maintain and grow revenue with key accounts in conjunction with corporate strategy, acts as a liaison between the customer and operations to ensure that Amphenol-CIT (STA) meets the expected level of service and quality objectives of the customer, leads customer meetings, participates in forecasting activities, and performs high level program management
**ESSENTIAL JOB FUNCTIONS**
+ Supervises customer service office responsible for support functions including order entry, customer reports and updated, RMA processing, credit and debit management, and overall responsiveness to internal and external customer inquiries
+ Translates customer and employee inquiries into Amphenol-CIT (STA) actions applying strategic logic and problem solving
+ _Establishes professional and responsive relationships with customers as needed to ensure total customer satisfaction while meeting all business profitability objectives_
+ _Participates in customer meetings as needed_
+ Oversight of ad hoc customer requirements impacting standardized customer service functions, ensuring customer's expectations are met
+ Acts as a liaison between customer and internal cross functions to ensure all customer expectations are communicated, understood and met throughout the organization in a timely manner
+ Leads with a flexible and responsive business model
+ Able and willing to quickly identify issues and drive them to resolutions
+ Develops, measures, and posts department sales metrics. Ensure countermeasures are in place and effective to improve red metrics
+ Assists account managers in setting sales objectives and forecasts and strive to meet them
+ Maintains up-to-date knowledge of the industry and accounts
+ Employee development including hiring decisions, timecards, performance reviews, scorecards, development plans, and mentorship
+ Manages factory projects in support of continuous improvement
+ Project support of Sales Directors as needed
+ Collaborates and aligns business processes with Inside Sales Managers from all factories
+ Performs high level program management with Amphenol-CIT's top strategic programs
+ Partners with the Inside Sales Supervisor (Sales) on a cohesive approach to the management of staff, customers, processes, and cross-functional relationships
+ Coordinates new employee onboarding in conjunction with designated Training Skills Assessments and established department training documents
+ Manages daily sales and metric reporting and monthly delivery of NIKE sales report to ISM and Sales Directors (Tableau)
+ May occasionally require flexible work hours when needed
+ Regular and predictable on-site attendance
_*Other duties as required in support of the department and the company*_
**SUPERVISOR RESPONSIBILITIES**
Supervises team of direct reports consisting of Customer Service Representatives
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
+ Excellent communication skills, both written and verbal
+ Ability to communicate effectively to employees at all levels
+ Must be able to read, write, analyze, and interpret general business reports, procedures, and/or regulations
**EDUCATION and/or EXPERIENCE**
+ High school diploma/GED or equivalent work experience
+ Bachelor's Degree preferred
+ Minimum of three years of management experience and aerospace and/or military & defense Industry or cable assembly/connector business desired
**CERTIFICATES, LICENSES, REGISTRATIONS**
_Must maintain industry certifications as applicable to position and value stream that is supported. Including but not limited to; IPC-WHMA-A-620, IPC-JSTD-001, IPC-610, IPC-600 and NASA 8739_
**LANGUAGE SKILLS**
Ability to read, write, speak and understand English
**JOB** **SKILLS**
+ Strong computer/system skills (MS Office especially Excel, SAP, etc.)
+ Ability to prioritize, organize and multi-task
+ Must be able to meet deadlines in a fast-paced environment
+ Leadership skills
+ Exceptional work ethic
+ Business winning attitude
+ Continuous improvement mindset
+ Strong math and analytical skills
+ Strong product/technical skills
+ Must be able to define problems, collect data, establish facts, and draw valid conclusions
+ Detail-oriented
+ Good interpersonal and teamwork skills
+ Ability to resolve conflicts
+ Ability to work well with limited supervision
+ Positive attitude
+ Proactive
+ Understands and works within Amphenol-CIT (STA) 's policies and procedures
+ Working knowledge of financial reports. Understand margins, inventory turns, costs, profit and loss, etc.
+ High energy team player with a sense of urgency to meet internal and external customer expectations
+ Highly motivated. Set and meet high performance standards based on excellence for the benefit of the customer, the individual, team members and internal customers
**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
+ Regular sitting, standing and walking throughout the day to accomplish tasks
+ Occasional sitting
+ Manual and finger dexterity used regularly with some repetitive finger motions, and required usage of both hands as needed
+ Lifting and carrying up to 25 pounds, occasionally up to 50 pounds
+ Specific vision abilities include close and distance vision; able to identify colors, small letters and numbers; hand/eye coordination, depth perception and able to adjust focus
+ Hearing and speaking
+ Other conditions may include frequent reaching, stretching, pushing, pulling, pinching, grasping, gripping, and crouching or stooping
**WORK ENVIRONMENT**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. _Work is performed in a normal office environment with minimal physical risks involved. The noise level in the work environment is low to moderate_
**ENVIRONMENTAL POLICY**
Amphenol-CIT (STA) is dedicated to identifying and reducing the environmental impact of its operations, activities, and products. It is our commitment to comply with all applicable laws and other regulatory requirements concerning the environment. We are committed to preventing pollution and continually improving our environmental performance in all of our global operations. This will be achieved through a comprehensive Environmental Management System that provides the framework for setting and reviewing environmental objectives and targets of Amphenol-CIT.
**PERSONAL PROTECTIVE EQUIPMENT REQUIREMENTS**
+ Clear ANSI Z87.1 safety rated glasses are required for the job when in the manufacturing areas
**EXPORT COMPLIANCE DISCLAIMER**
_This position includes access or potential access to ITAR and/or EAR technical data. Therefore, candidates will need to qualify as a US Person which is defined as a US Citizen, or a Permanent Resident (Green Card Holder)_
**TRAVEL**
0 - 10%
AMPHENOL CIT RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE COMPANY DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS "AT-WILL." THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.
Amphenol CIT is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. For more information regarding EEOC requirements please visit to the nature of our business, the candidate must be able to legally work in the United States; we are unable to provide sponsorship. Position requires candidate to be a U.S. person as defined in ITAR, 22 CFR 120.15 (U.S. Citizenship or Resident Alien Status) and defined by 8 U.S.C. 1101(a) (20).
Amphenol CIT participates in the United States Department of Homeland Security E-Verify program. The E-Verify program is a web-based employment eligibility verification system for newly hired employees operated by the U.S. Citizenship and Immigration Services.
Any candidate that needs an accommodation or assistance with the application process should contact HR at
**Job Details**
**Pay Type** **Salary**
**Education Level** **High School**
**Travel Required** **No**

Job Description
**Position Purpose:**
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Description
**Position Purpose:**
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Description
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Store Family Dollar
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.

Store Family Dollar
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.