What Jobs are available for Customer Success in Kansas City?
Showing 40 Customer Success jobs in Kansas City
Customer Success Specialist
64106 Kansas City, Missouri
Consolidated Electrical Distributors
Posted 22 days ago
Job Viewed
Job Description
Summary
Job title: Customer Success Specialist
Job ID: null
Department: AIMM Division
Location: null-null
Description
Summary:
The Customer Success Specialist is responsible for developing and executing a strategy for facilitating and growing long-term agreements for contracted services within the CED Industrial Solutions Network with a special focus on delivering a first-class customer experience. This role will follow an adopt, expand, and renew strategy to analyze current contracts and nurture them by performing regular customer satisfaction surveys, dashboards and other customer touch points and will use data to drive insight and further the customer experience.
Ideal candidates will have a background focused on sales programs and a desire to understand the needs and wants of all clients within this market segment. This position is an introduction to the mainstream services program, assisting customers achieve their desired outcomes, developing a strong understanding of the service portfolio and an expansion into business development.
This will be a territory-defined role that reports to the AIMM Services Division Manager. There is a requirement to interact with other team members in the Industrial Solutions Network to deliver the best possible client experience. These team members include; profit centers, other services BDL's, the service center and service technicians.
Reports to: Customer Success Manager - AIMM Services
Minimum Qualifications:
+ Bachelor's degree or equivalent professional experience
+ Demonstrates strong interpersonal and written/verbal communication skills.
+ General interest in technology and manufacturing
ADDITIONAL COMPETENCIES:
Self-motivated and self-managed towards objectives.
Preferred Qualifications:
+ Bachelor's degree or equivalent professional experience.
+ A sales mindset and capabilities utilizing strong organizational skills.
+ Strong data analytical skills, including a deep knowledge of Excel, utilization of partner based reporting tools and creating "if, then" customer scenarios.
+ Travel will be required on an as needed basis. Less than 20% of the time.
+ A desire to be successful in new business development, executive selling and partnership management.
+ Ability to motivate and influence others, to embrace new concepts and solutions.
+ Demonstrates strong interpersonal, organizational and written/verbal communication skills with a versatility to span engagement from executives to individual contributors.
+ Self-motivated and self-managed towards objectives.
+ Previous experience working as part of a large, multi-disciplinary team.
+ CED is an Equal Opportunity Employer/ Disability and Veteran status
Working Conditions:
+ This job operates in a professional office environment and extensively uses computer equipment.
+ Some travel required - Up to 20% Annually
Supervisory Responsibilities: No
Essential Job Functions:
+ Identify target customers with existing contracts. These will be based on size and complexity in order to focus on the most important customer segments first.
+ Implement the agreed upon disciplined sales process at timelines determined by the customer's contract lifecycle to maximize the customers outcomes.
+ Assist business development personnel and expand the sphere of influence into customer's with contractual agreements.
+ Develop and execute a customer experience strategy for long-term agreements
+ Execute the agreed-upon customer experience strategy for adoption, expansion and renewal of customer agreements
+ Develop a sphere of relationships with targeted accounts, including all appropriate decision makers/stakeholders at the client and the Profit Center
+ Understand each customers' needs based on the data we are gathering about their business from multiple suppliers and sources. Communicate these data trends to customers, AIMM colleagues and Profit center personnel.
+ Perform ongoing customer experience surveys to gauge usage and satisfaction with their contracted services
+ Develop dashboards with key data and trends to provide to customer and appropriate BDM/BDL for the area. Be strong in analytical skills to develop new data driven programs with supporting information.
+ The role will not be limited to the above, other duties will be expanded as needed
CED is an Equal Opportunity Employer - Disability | Veteran
Compensation Range:
The compensation range for this position is $26 to $28 hourly.
Job title: Customer Success Specialist
Job ID: null
Department: AIMM Division
Location: null-null
Description
Summary:
The Customer Success Specialist is responsible for developing and executing a strategy for facilitating and growing long-term agreements for contracted services within the CED Industrial Solutions Network with a special focus on delivering a first-class customer experience. This role will follow an adopt, expand, and renew strategy to analyze current contracts and nurture them by performing regular customer satisfaction surveys, dashboards and other customer touch points and will use data to drive insight and further the customer experience.
Ideal candidates will have a background focused on sales programs and a desire to understand the needs and wants of all clients within this market segment. This position is an introduction to the mainstream services program, assisting customers achieve their desired outcomes, developing a strong understanding of the service portfolio and an expansion into business development.
This will be a territory-defined role that reports to the AIMM Services Division Manager. There is a requirement to interact with other team members in the Industrial Solutions Network to deliver the best possible client experience. These team members include; profit centers, other services BDL's, the service center and service technicians.
Reports to: Customer Success Manager - AIMM Services
Minimum Qualifications:
+ Bachelor's degree or equivalent professional experience
+ Demonstrates strong interpersonal and written/verbal communication skills.
+ General interest in technology and manufacturing
ADDITIONAL COMPETENCIES:
Self-motivated and self-managed towards objectives.
Preferred Qualifications:
+ Bachelor's degree or equivalent professional experience.
+ A sales mindset and capabilities utilizing strong organizational skills.
+ Strong data analytical skills, including a deep knowledge of Excel, utilization of partner based reporting tools and creating "if, then" customer scenarios.
+ Travel will be required on an as needed basis. Less than 20% of the time.
+ A desire to be successful in new business development, executive selling and partnership management.
+ Ability to motivate and influence others, to embrace new concepts and solutions.
+ Demonstrates strong interpersonal, organizational and written/verbal communication skills with a versatility to span engagement from executives to individual contributors.
+ Self-motivated and self-managed towards objectives.
+ Previous experience working as part of a large, multi-disciplinary team.
+ CED is an Equal Opportunity Employer/ Disability and Veteran status
Working Conditions:
+ This job operates in a professional office environment and extensively uses computer equipment.
+ Some travel required - Up to 20% Annually
Supervisory Responsibilities: No
Essential Job Functions:
+ Identify target customers with existing contracts. These will be based on size and complexity in order to focus on the most important customer segments first.
+ Implement the agreed upon disciplined sales process at timelines determined by the customer's contract lifecycle to maximize the customers outcomes.
+ Assist business development personnel and expand the sphere of influence into customer's with contractual agreements.
+ Develop and execute a customer experience strategy for long-term agreements
+ Execute the agreed-upon customer experience strategy for adoption, expansion and renewal of customer agreements
+ Develop a sphere of relationships with targeted accounts, including all appropriate decision makers/stakeholders at the client and the Profit Center
+ Understand each customers' needs based on the data we are gathering about their business from multiple suppliers and sources. Communicate these data trends to customers, AIMM colleagues and Profit center personnel.
+ Perform ongoing customer experience surveys to gauge usage and satisfaction with their contracted services
+ Develop dashboards with key data and trends to provide to customer and appropriate BDM/BDL for the area. Be strong in analytical skills to develop new data driven programs with supporting information.
+ The role will not be limited to the above, other duties will be expanded as needed
CED is an Equal Opportunity Employer - Disability | Veteran
Compensation Range:
The compensation range for this position is $26 to $28 hourly.
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0
Customer Success Manager
64101 Kansas City, Missouri
$75000 Annually
WhatJobs Direct
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and client-focused Customer Success Manager to join their growing team in Kansas City, Missouri . This hybrid role offers the perfect blend of in-office collaboration and remote flexibility. You will be the primary point of contact for a portfolio of clients, responsible for ensuring they derive maximum value from our client's products and services. Your role involves building strong relationships, understanding client goals, and proactively guiding them through their journey. The ideal candidate possesses excellent communication, problem-solving, and strategic thinking skills, with a deep understanding of SaaS solutions and customer relationship management. You will conduct regular check-ins, provide onboarding and training, and identify opportunities for upselling or cross-selling. Responsibilities include monitoring client health metrics, addressing concerns promptly, and acting as the voice of the customer internally to influence product development. You will also develop and execute success plans tailored to each client's unique needs. This position demands a proactive approach to customer retention and growth, ensuring high levels of customer satisfaction and advocacy. The ability to analyze usage data and translate it into actionable insights is crucial. You will collaborate closely with sales, product, and support teams to deliver a cohesive and positive client experience. This is an exciting opportunity for a results-oriented professional to drive customer loyalty and contribute to the sustained success of our client.
Responsibilities:
Responsibilities:
- Manage a portfolio of key client accounts, ensuring their success and retention.
- Build and maintain strong, long-lasting relationships with clients.
- Onboard new clients and provide ongoing training and support.
- Proactively monitor client health and identify at-risk accounts.
- Develop and implement customer success plans tailored to client objectives.
- Drive adoption and utilization of products/services.
- Identify opportunities for account growth, upsells, and cross-sells.
- Serve as the primary point of contact for client inquiries and escalations.
- Gather customer feedback and advocate for client needs internally.
- Analyze customer data to identify trends and provide insights.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 4 years of experience in Customer Success, Account Management, or a related client-facing role, preferably in a SaaS environment.
- Proven ability to manage client relationships and drive customer satisfaction.
- Excellent communication, presentation, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight).
- Ability to understand client business needs and align solutions accordingly.
- Proactive, self-motivated, and able to work independently and collaboratively in a hybrid setting.
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1
Senior Customer Success Manager
64106 Kansas City, Missouri
$85000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a results-driven and empathetic Senior Customer Success Manager to join their fully remote team. In this critical role, you will be responsible for fostering strong, long-term relationships with our valued clients, ensuring they derive maximum value from our products and services. You will serve as the primary point of contact for a portfolio of key accounts, proactively guiding them through onboarding, adoption, and ongoing usage. Your responsibilities will include understanding client business objectives, identifying opportunities for upselling or cross-selling, and addressing any challenges or concerns they may encounter. You will conduct regular business reviews, provide strategic guidance, and act as a trusted advisor to ensure client satisfaction and retention. The ideal candidate possesses exceptional communication, interpersonal, and problem-solving skills, with a deep understanding of customer relationship management best practices. Experience with SaaS products and a proven ability to manage complex client portfolios are essential. As a fully remote employee, you must be self-motivated, highly organized, and adept at collaborating virtually with internal teams (sales, product, support) and external clients. This is an excellent opportunity to make a significant impact on client loyalty and growth within a forward-thinking company. We are looking for a proactive individual passionate about delivering exceptional customer experiences and driving long-term client success.
Responsibilities:
Responsibilities:
- Manage a portfolio of key client accounts, ensuring high levels of satisfaction and retention.
- Develop and execute strategic account plans to drive product adoption and value realization.
- Conduct regular check-ins and business reviews with clients to assess needs and provide solutions.
- Identify opportunities for account growth, including upselling and cross-selling.
- Serve as the primary advocate for clients, escalating issues and coordinating with internal teams for resolution.
- Onboard new clients, ensuring a smooth and successful implementation process.
- Gather client feedback to inform product development and service improvements.
- Monitor client health metrics and proactively intervene to mitigate churn risk.
- Educate clients on new features and best practices to maximize product utilization.
- Build strong, trusted relationships with key stakeholders within client organizations.
- Bachelor's degree in Business, Marketing, or a related field.
- Minimum of 5 years of experience in customer success, account management, or a related client-facing role.
- Proven track record of managing complex client relationships and driving retention.
- Strong understanding of SaaS business models and customer lifecycle management.
- Excellent communication, presentation, and interpersonal skills.
- Proficiency in CRM and customer success platforms (e.g., Salesforce, Gainsight).
- Ability to work independently and manage multiple priorities in a remote setting.
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2
Customer Success Manager - SaaS
64108 Kansas City, Missouri
$85000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a proactive and client-focused Customer Success Manager to join their dynamic team in Kansas City, Missouri, US . This hybrid role is dedicated to ensuring our clients achieve their desired outcomes while using our innovative SaaS platform. You will be the primary point of contact for a portfolio of clients, building strong relationships, understanding their business needs, and guiding them towards maximum value realization. Key responsibilities include onboarding new clients, conducting regular check-ins, providing training and best practice guidance, identifying opportunities for upselling or cross-selling, and proactively managing client retention. You will act as a liaison between clients and internal teams (sales, product, support) to ensure client issues are addressed effectively and their feedback is incorporated into product development. The ideal candidate possesses excellent communication, problem-solving, and relationship-building skills, coupled with a strong understanding of SaaS business models and customer lifecycle management. Experience in customer support, account management, or a similar client-facing role is essential. Key Responsibilities:
- Manage a portfolio of assigned clients, fostering strong, long-term relationships.
- Oversee the client onboarding process, ensuring a smooth and successful transition.
- Conduct regular business reviews (QBRs) to assess client progress and identify areas for improvement.
- Proactively identify client needs and provide solutions to maximize their use of the SaaS platform.
- Drive client adoption, engagement, and retention.
- Identify opportunities for expansion (upsell/cross-sell) within existing accounts.
- Serve as the primary point of contact for client inquiries and escalations.
- Collaborate with sales, product, and support teams to ensure client satisfaction.
- Gather client feedback and advocate for their needs internally.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 3 years of experience in Customer Success, Account Management, or Technical Support, preferably in a SaaS environment.
- Proven ability to build and maintain strong client relationships.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Familiarity with CRM software (e.g., Salesforce) and customer success platforms.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Understanding of SaaS business models and the customer lifecycle.
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3
Lead Customer Success Manager
64108 Kansas City, Missouri
$80000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a highly motivated and customer-centric Lead Customer Success Manager to join their growing team. This role is based in Kansas City, Missouri, US , with a flexible hybrid work arrangement. You will be responsible for building and nurturing strong relationships with key clients, ensuring they achieve their desired outcomes while using our client's products and services. The Lead CSM will guide a team of Customer Success Managers, set team goals, and drive strategies to improve customer retention, adoption, and overall satisfaction. This position requires a deep understanding of customer needs, excellent communication skills, and a proactive approach to problem-solving. You will work closely with sales, product, and support teams to advocate for the customer and ensure a seamless customer journey.
Key responsibilities include:
Key responsibilities include:
- Lead and mentor a team of Customer Success Managers, fostering a high-performance culture.
- Develop and implement strategies to maximize customer retention, reduce churn, and drive upsell/cross-sell opportunities.
- Serve as the primary point of contact for a portfolio of high-value clients, building strong, long-term relationships.
- Conduct regular business reviews with clients to assess their needs, progress, and satisfaction.
- Proactively identify potential customer issues and develop solutions to ensure client success.
- Collaborate with internal teams (Sales, Product, Support) to advocate for customer needs and drive product improvements.
- Monitor customer health metrics and identify trends to inform proactive engagement strategies.
- Develop and deliver training materials and best practices for the Customer Success team.
- Bachelor's degree in Business, Marketing, or a related field.
- Minimum of 6 years of experience in Customer Success, Account Management, or a similar client-facing role, with at least 2 years in a leadership capacity.
- Proven track record of successfully managing client relationships and driving customer retention.
- Excellent communication, presentation, and interpersonal skills.
- Strong understanding of SaaS products and the customer lifecycle.
- Ability to analyze data and translate insights into actionable strategies.
- Experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight).
- Demonstrated ability to lead and motivate a team.
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4
Remote Customer Success Manager
64101 Kansas City, Missouri
$70000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an exceptional, fully remote Customer Success Manager to join their thriving team and support clients in the hospitality and tourism sector. This role is pivotal in ensuring our clients achieve their desired outcomes while using our products and services. You will be the primary point of contact for a portfolio of clients, building strong relationships, understanding their business objectives, and proactively guiding them to maximize value. As a remote-first position, strong self-discipline, excellent communication skills, and the ability to work independently are paramount.
Key Responsibilities:
Key Responsibilities:
- Develop and maintain strong relationships with a portfolio of hospitality and tourism clients, acting as their trusted advisor.
- Proactively monitor client health and engagement, identifying opportunities for growth and potential risks.
- Conduct regular business reviews (QBRs) with clients to demonstrate ROI and ensure strategic alignment.
- Onboard new clients, ensuring a smooth and effective implementation process.
- Educate clients on new features and best practices to drive adoption and satisfaction.
- Collaborate with Sales and Product teams to advocate for client needs and provide valuable market feedback.
- Troubleshoot and resolve client issues promptly and effectively.
- Contribute to the development of customer success best practices and resources.
- Achieve key performance indicators related to client retention, satisfaction, and upsell opportunities.
- Maintain accurate client records and engagement history in the CRM system.
- Proven experience in a Customer Success, Account Management, or similar client-facing role, preferably within the hospitality or technology sector.
- Exceptional communication, interpersonal, and presentation skills, with the ability to articulate complex concepts clearly.
- Strong understanding of the hospitality and tourism industry is a significant plus.
- Demonstrated ability to manage multiple client accounts and prioritize effectively.
- Proficiency in CRM software and customer success platforms.
- A proactive, problem-solving attitude and a passion for helping customers succeed.
- Excellent organizational skills and attention to detail, crucial for remote work.
- Bachelor's degree in a relevant field or equivalent practical experience.
- Ability to work autonomously and as part of a distributed team.
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5
Lead Customer Success Manager
64101 Kansas City, Missouri
$95000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is searching for a dedicated and proactive Lead Customer Success Manager to join their team in **Kansas City, Missouri, US**. This role is pivotal in ensuring our customers achieve their desired outcomes while using our products and services. As the Lead CSM, you will manage a portfolio of key accounts, build strong relationships with stakeholders, and drive customer adoption, satisfaction, and retention. You will be responsible for onboarding new clients, providing strategic guidance, and proactively identifying opportunities to enhance customer value. This role requires a deep understanding of customer needs, excellent communication skills, and the ability to translate technical concepts into business solutions. You will also lead and mentor a team of Customer Success Managers, setting performance goals and fostering a culture of exceptional customer service. Responsibilities include tracking customer health metrics, conducting business reviews, and collaborating with sales and product teams to advocate for customer needs. The ideal candidate will have a proven track record in customer success, account management, or a related client-facing role, with a strong understanding of SaaS products. Exceptional problem-solving skills and the ability to navigate complex customer challenges are essential. We are looking for an individual passionate about building long-term customer relationships and driving mutual success.
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6
Senior Customer Success Advocate
64101 Kansas City, Missouri
$55000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly motivated and empathetic Senior Customer Success Advocate to join their dynamic, fully remote team. This pivotal role focuses on ensuring our customers achieve their desired outcomes while using our innovative solutions. You will be the primary point of contact for a portfolio of high-value clients, building strong relationships, understanding their business needs, and proactively guiding them towards success. Your expertise will be crucial in driving customer retention, adoption, and satisfaction.
Responsibilities:
Responsibilities:
- Develop and maintain deep product knowledge to effectively support and advise customers.
- Onboard new clients, ensuring a smooth and positive initial experience.
- Conduct regular check-ins, business reviews, and training sessions with clients to foster engagement and product utilization.
- Proactively identify potential customer issues and collaborate with internal teams (support, product, sales) to resolve them efficiently.
- Advocate for customer needs internally, providing feedback to product and engineering teams to drive product improvements.
- Monitor customer health scores and key metrics, implementing strategies to improve satisfaction and reduce churn.
- Educate customers on new features, best practices, and industry trends.
- Contribute to the creation of customer success resources, such as knowledge base articles, FAQs, and best practice guides.
- Mentor junior team members and contribute to team knowledge sharing.
- Proven experience (3+ years) in a customer-facing role such as Customer Success, Account Management, or Technical Support, preferably in a SaaS environment.
- Exceptional communication, interpersonal, and presentation skills.
- Strong problem-solving abilities and a proactive, results-oriented mindset.
- Ability to manage multiple client accounts and prioritize tasks effectively in a remote setting.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms is a plus.
- A genuine passion for helping customers succeed and a deep understanding of customer relationship management.
- Bachelor's degree in Business, Communications, or a related field, or equivalent practical experience.
- Must be comfortable working independently and collaboratively in a distributed, remote-first environment.
- Excellent organizational skills and attention to detail.
- Demonstrated ability to learn new technologies quickly.
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7
Customer Success Manager (Cloud Solutions)
64106 Kansas City, Missouri
$85000 Annually
WhatJobs Direct
Posted 3 days ago
Job Viewed
Job Description
Our client, a fast-growing provider of innovative cloud-based software solutions, is seeking a proactive and customer-centric Customer Success Manager to join their fully remote team. In this vital role, you will be responsible for ensuring our clients achieve their desired outcomes and derive maximum value from our platform. You will build and maintain strong relationships with a portfolio of assigned accounts, serving as their primary point of contact and trusted advisor. Key responsibilities include onboarding new customers, conducting regular business reviews, identifying upsell and cross-sell opportunities, and proactively addressing any potential churn risks. The ideal candidate will possess excellent communication, interpersonal, and problem-solving skills, with a genuine passion for helping customers succeed. Experience in customer-facing roles, preferably within the SaaS or technology sector, is highly desirable. A strong understanding of cloud technologies and their business applications is a plus. You will need to be highly organized, detail-oriented, and capable of managing multiple priorities simultaneously in a remote work environment. This is an exciting opportunity to contribute to customer satisfaction and loyalty at a company that is at the forefront of cloud innovation. You will have the autonomy to manage your client relationships and contribute to the growth of the business, working from your chosen location while supporting clients globally. This role is linked to our operations in **Kansas City, Missouri, US**, but is fully remote.
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8
Remote Bilingual Customer Success Manager
64108 Kansas City, Missouri
$75000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dynamic and fluent Remote Bilingual Customer Success Manager to nurture and grow client relationships, operating from Kansas City, Missouri, US . This fully remote position is designed for a proactive individual who excels at building rapport, understanding client needs, and driving adoption and satisfaction. You will serve as the primary advocate for your assigned portfolio of clients, ensuring they achieve their desired outcomes while using our products/services. Key responsibilities include onboarding new clients, conducting regular check-ins and business reviews, identifying opportunities for upselling and cross-selling, and proactively addressing any potential churn risks. You will be responsible for understanding client goals and translating them into actionable strategies using our platform. The ideal candidate possesses exceptional communication and interpersonal skills in both English and (Specify Second Language, e.g., Spanish). Proven experience in customer success, account management, or a related client-facing role is required. A deep understanding of SaaS products and the ability to explain technical concepts clearly are essential. Strong problem-solving skills, a consultative approach, and the ability to manage multiple client accounts simultaneously are crucial. Experience with CRM software (e.g., Salesforce) and customer success platforms is a significant advantage. You must have a reliable high-speed internet connection, a dedicated quiet workspace, and be comfortable working autonomously in a remote setting. This role requires a passion for helping customers succeed and a commitment to delivering outstanding service. Join our client's growing team and make a real impact on client retention and growth, all while enjoying the benefits of a fully remote work environment.
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9