64 Customer Support jobs in Beavercreek

The Customer Support Analyst is responsible for the duties listed below and is the support staff supporting our customers' needs, along with any additional duties as assigned by management.

Strategic purpose of full-time focus on developing, tracking, compiling, analyzing and communicating measurements of business activity that describe customer service and experience. This role will provide the company with a better understanding of the customer as well as opportunities to improve overall customer service. This position will be responsible for providing data-driven insights focused on our customers in the form of analytics, reports and presentations generating compelling and actionable insights for all stakeholders.

DUTIES AND RESPONSIBILITIES

• Must be able to communicate at a high level to production employees, management and customers
• This position must be computer literate.
• General office duties, ordering supplies, scanning/faxing, filing, answering phones
• Maintain excellent working conditions, a safe work environment, and high morale within the plant.
• Keep DC Operations Manager and Production Manager informed regarding problems or situations that may affect the overall production operation of the plant.
• Must display emotional control in time sensitive situations and be able to multi-task
• Must be able to communicate clearly and effectively
• Strong decision making ability, self-motivated and results-oriented.
• Ability to work effectively and independently in a multi-task, high-volume environment.
• Comply with company policies and procedures.
• Experienced in Microsoft Office is required
• Must have ability to drive a forklift when needed and perform forklift driver duties such as loading trucks, scanning materials, moving and stocking product in a safe manner, and verify materials and packing slips

Position requires Data input to perform the following tasks:

• Transfer built orders into Supply Connect program
• Print productions orders
• Maintain spreadsheets
• Maintain and run reports
• Print production labels and needed forms
• Review and understand backlog
• Maintain and Builds shipping load folder which contains: pick slips, labels, draft manifest, PO sheet
• Input data into customer sites such as TMS, TMC
• Coordinates appointments for shipment pick up
• Assists with activities involving customer requirements
• Maintain customer files.
• Scan and email all BOL to Retail's Central Receiving Manager
• Drive forklift and complete other warehouse/shipping duties/tasks as assigned

EDUCATION and/or EXPERIENCE

• High school diploma or GED
• Candidates are PREFERRED who offer the following:
• Experience working in a manufacturing environment
• Computer data-entry experience
• Experience in the corrugated box industry

LANGUAGE SKILLS

• Excellent communication skills. Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals. Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, divide in all units of measure. Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form. Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.

TECHNICAL SKILLS

• Application knowledge and skill for computer data entry
• Application knowledge of products and production processes
• Quality standards - knowledge of the DC Quality System along with Customer requirements

PHYSICAL DEMANDS

• Employee is regularly required to walk and talk and hear, stand, and sit. Position requires walking on manufacturing floor. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Employee must be able lift 15 to 45 pounds.

WORK ENVIRONMENT

• While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles. The noise level in the work environment can be loud. Climate in the plant may be hot, cool, or cold.

PERFORMANCE MEASUREMENTS

The performance of the Customer Support Analyst will be measured as follows:

• Operating standards - The employee will need to meet or exceed the Operating Standards set in the Distribution Center. Such standards will be set annually and communicated to the Admin.
• Personal growth - Each year there will be professional goals developed and agreed to by the Office Admin and the DC Manager.
• Employee relations - The employee will be evaluated regarding behaviors associated with appropriate human interaction, respect and communication.
• Creativity - This will be evaluated by how active the employee is in participating in advancing the business through new and innovative ideas.

NA

Date Posted:

2025-07-02

Country:

United States of America

Location:

HOH12: Wheels & Brakes - Troy 101 Waco Street, Troy, OH, 45373 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance:

None/Not Required

Joining Collins Aerospace isn't just about finding a job; it's about embarking on a journey to redefine the future of aerospace technology.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Our Landing Systems Business Unit headquartered in Troy, Ohio is looking for an experienced Customer Support Engineer. You will provide direct support to aircraft OE and their airline customers, supporting instructions for continued airworthiness, i.e., maintenance manuals, and root cause investigations of field issues. You will provide service support to our international customers. The department is accountable for all wheel & brake engineering activities related to in-service program support.

• The position is working onsite at our Troy, OH facility

• Relocation Assistance may be provided

What You Will Do

• Provide technical support to airlines, MRO facilities and OEMs, troubleshoot technical issues. Create technical sales and maintenance presentations.

• Perform root cause analysis of field reported issues and communicate problem resolution activity to the customer.

• Respond to technical inquiries directly from the customer, Field Service Engineers or through the Customer Response Center (CRC).

• Establish and maintain Component Maintenance Manuals (CMMs), Service Letters, Service Bulletins, etc. Provide input/feedback on OEM documents i.e., Aircraft Maintenance Manuals (AMMs).

• Communicate voice of the customer in design/development activities.

• Support NPI meetings, program reviews; review reliability data for wheel and brake components and carbon reuse and monitor brake life.

• Travel 10% domestically and internationally

• Communicate and present to Senior Level Leadership regarding status of technical issues.

• Perform other duties as required.

Qualifications You Must Have

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience

• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract

• 3 years of Customer support experience in a technical/engineering environment.

• 3 years of experience performing Root Cause Analysis

Qualifications We Prefer

• Degree in Mechanical, Materials or Aerospace Engineering.

• Excellent written and verbal communication.

• Experience in the aerospace industry

• Experience creating and delivering formal presentations to all levels of leadership.

• Experience utilizing Microsoft Office- Excel, Word, and PowerPoint, SAP, TeamCenter.

What We Offer

Some of our competitive benefits package includes:?

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

• Tuition reimbursement program

• Student Loan Repayment Program

• Life insurance and disability coverage

• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance,?critical illness?insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Ovia Health, fertility, and family planning

• Adoption Assistance ?

• Autism Benefit

• Employee Assistance Plan, including up to 10 free counseling sessions

• Healthy You Incentives, wellness rewards program

• Doctor on Demand, virtual doctor visits

• Bright Horizons, child and elder care services

• Teladoc Medical Experts, second opinion program

• And more? ?

Learn More & Apply Now! ?

Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement - we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us?

WE ARE REDEFINING AEROSPACE.

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels.

RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link ( to read the Policy and Terms

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Customer Support Engineer

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. The Landing Systems Business Unit headquartered in Troy, Ohio is looking for an experienced Customer Support Engineer. You will provide direct support to aircraft OE and their airline customers, supporting instructions for continued airworthiness, i.e., maintenance manuals, and root cause investigations of field issues. You will provide service support to our international customers. The department is accountable for all wheel & brake engineering activities related to in-service program support.

The position is working onsite at our Troy, OH facility. Relocation Assistance may be provided.

What You Will Do

• Provide technical support to airlines, MRO facilities and OEMs, troubleshoot technical issues. Create technical sales and maintenance presentations.
• Perform root cause analysis of field reported issues and communicate problem resolution activity to the customer.
• Respond to technical inquiries directly from the customer, Field Service Engineers or through the Customer Response Center (CRC).
• Establish and maintain Component Maintenance Manuals (CMMs), Service Letters, Service Bulletins, etc. Provide input/feedback on OEM documents i.e., Aircraft Maintenance Manuals (AMMs).
• Communicate voice of the customer in design/development activities.
• Support NPI meetings, program reviews; review reliability data for wheel and brake components and carbon reuse and monitor brake life.
• Travel 10% domestically and internationally
• Communicate and present to Senior Level Leadership regarding status of technical issues.
• Perform other duties as required.

Qualifications You Must Have

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
• 3 years of Customer support experience in a technical/engineering environment.
• 3 years of experience performing Root Cause Analysis

Qualifications We Prefer

• Degree in Mechanical, Materials or Aerospace Engineering.
• Excellent written and verbal communication.
• Experience in the aerospace industry
• Experience creating and delivering formal presentations to all levels of leadership.
• Experience utilizing Microsoft Office- Excel, Word, and PowerPoint, SAP, TeamCenter.

What We Offer

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!

WE ARE REDEFINING AEROSPACE.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other -- propel us all higher, again and again.

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the companys performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

**Date Posted:**
2025-07-02
**Country:**
United States of America
**Location:**
HOH12: Wheels & Brakes - Troy 101 Waco Street, Troy, OH, 45373 USA
**Position Role Type:**
Onsite
**U.S. Citizen, U.S. Person, or Immigration Status Requirements:**
U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.
**Security Clearance:**
None/Not Required
Joining Collins Aerospace isn't just about finding a job; it's about embarking on a journey to redefine the future of aerospace technology.
Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
Our Landing Systems Business Unit headquartered in Troy, Ohio is looking for an experienced Customer Support Engineer. You will provide direct support to aircraft OE and their airline customers, supporting instructions for continued airworthiness, i.e., maintenance manuals, and root cause investigations of field issues. You will provide service support to our international customers. The department is accountable for all wheel & brake engineering activities related to in-service program support.
+ **The position is working onsite at our Troy, OH facility**
+ **Relocation Assistance may be provided**
**What You Will Do**
+ Provide technical support to airlines, MRO facilities and OEMs, troubleshoot technical issues. Create technical sales and maintenance presentations.
+ Perform root cause analysis of field reported issues and communicate problem resolution activity to the customer.
+ Respond to technical inquiries directly from the customer, Field Service Engineers or through the Customer Response Center (CRC).
+ Establish and maintain Component Maintenance Manuals (CMMs), Service Letters, Service Bulletins, etc. Provide input/feedback on OEM documents i.e., Aircraft Maintenance Manuals (AMMs).
+ Communicate voice of the customer in design/development activities.
+ Support NPI meetings, program reviews; review reliability data for wheel and brake components and carbon reuse and monitor brake life.
+ Travel 10% domestically and internationally
+ Communicate and present to Senior Level Leadership regarding status of technical issues.
+ Perform other duties as required.
**Qualifications You Must Have**
+ Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
+ U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
+ 3 years of Customer support experience in a technical/engineering environment.
+ 3 years of experience performing Root Cause Analysis
**Qualifications We Prefer**
+ Degree in Mechanical, Materials or Aerospace Engineering.
+ Excellent written and verbal communication.
+ Experience in the aerospace industry
+ Experience creating and delivering formal presentations to all levels of leadership.
+ Experience utilizing Microsoft Office- Excel, Word, and PowerPoint, SAP, TeamCenter.
**What We Offer**
Some of our competitive benefits package includes:?
+ Medical, dental, and vision insurance
+ Three weeks of vacation for newly hired employees
+ Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
+ Tuition reimbursement program
+ Student Loan Repayment Program
+ Life insurance and disability coverage
+ Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance,?critical illness?insurance, group legal, ID theft protection
+ Birth, adoption, parental leave benefits
+ Ovia Health, fertility, and family planning
+ Adoption Assistance ?
+ Autism Benefit
+ Employee Assistance Plan, including up to 10 free counseling sessions
+ Healthy You Incentives, wellness rewards program
+ Doctor on Demand, virtual doctor visits
+ Bright Horizons, child and elder care services
+ Teladoc Medical Experts, second opinion program
+ And more? ?
**Learn More & Apply Now!** ?
Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement - we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us?
**WE ARE REDEFINING AEROSPACE.**
*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.
**Onsite:** Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
_Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings._
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.
The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
_RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

JOB REQUISITION

Talent Manager - Administrative & Customer Support

LOCATION

OH DAYTON

JOB DESCRIPTION

Our Talent Managers work in a team environment and have responsibility for negotiating and developing business with new and current clients. Talent Managers market our services via telephone, video and by conducting in-person meetings with hiring managers and decision-makers in administrative and customer support departments. Additional responsibilities include: recruiting, interviewing and matching highly skilled administrative and customer support professionals with clients projects, contract assignments and contract to full-time opportunities; managing ongoing engagements to deliver outstanding customer service to both clients and candidates; providing ongoing communication and career guidance to candidates; and participating in local trade association and networking events to increase Robert Halfs presence in the local business community.

Qualifications:

• BA/BS degree preferred.
• 1+ years administrative or customer support experience preferred.
• 2+ years experience with Business Development in a Metrics Driven environment. At least one with success in developing new business in a multi?call, multi?decision maker environment.
• Prior success marketing to and closing top level decision makers at small/medium sized businessesand cultivating mutually beneficial long term relationships.
• Working knowledge of current Windows Operating System, Microsoft Office Suite, and any Contact Management Application (Salesforce).
• Knowledge and familiarity with administrative and customer support department operations.
• Positive attitude and an engaging businesslike approach.

Top Reasons to Work for Robert Half:

• EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER For more than 75 years, our history of success and strong client relationships provide a level of stability few companies can match.

• PERFORMANCE = REWARD We offer exceptional earning potential and a competitive benefits package, including a base salary and bonus pay (for talent professional positions), group health insurance benefits (medical, vision, dental), flexible spending and health savings accounts, life and accident insurance, adoption, surrogacy and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more atroberthalfbenefits.com.

• UPWARD MOBILITY With more than 300 locations worldwide, we provide excellent career advancement potential, both locally and beyond.

• TOOLS FOR SUCCESS We provide world-class training, client relationship management tools and advanced technology to help you succeed.

• RESPECTED WORLDWIDE Robert Half has appeared onFORTUNE magazines list of Most Admired Companies since 1998, as well as numerous Best Places to Work lists around the world.

• OUTSTANDING CORPORATE RESPONSIBILITY We believe in an Ethics First philosophy, which means we are committed to social responsibility, promoting inclusion in the workplace, and actively participating in communities where we live and work. Learn more by downloading Robert Halfs Corporate Responsibility Report atroberthalf.com/about-robert-half/corporate-responsibility.

Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to or call 1. for assistance.

In your email please include the following:

• The specific accommodation requested to complete the employment application.

• The location(s) (city, state) to which you would like to apply.

For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

JOB LOCATION

OH DAYTON
#J-18808-Ljbffr

**JOB REQUISITION**
Talent Manager - Administrative & Customer Support
**LOCATION**
OH DAYTON
**JOB DESCRIPTION**
Our **Talent Managers** work in a team environment and have responsibility for negotiating and developing business with new and current clients. Talent Managers market our services via telephone, video and by conducting in-person meetings with hiring managers and decision-makers in administrative and customer support departments. Additional responsibilities include: recruiting, interviewing and matching highly skilled administrative and customer support professionals with clients' projects, contract assignments and contract to full-time opportunities; managing ongoing engagements to deliver outstanding customer service to both clients and candidates; providing ongoing communication and career guidance to candidates; and participating in local trade association and networking events to increase Robert Half's presence in the local business community.
**Qualifications:**
+ BA/BS degree preferred.
+ 1+ years administrative or customer support experience preferred.
+ 2+ years' experience with Business Development in a Metrics Driven environment. At least one with success in developing new business in a multi-call, multi-decision maker environment.
+ Prior success marketing to and closing top level decision makers at small/medium sized businesses?and cultivating mutually beneficial long term relationships.
+ Working knowledge of current Windows Operating System, Microsoft Office Suite, and any Contact Management Application (Salesforce).
+ Knowledge and familiarity with administrative and customer support department operations.
+ Positive attitude and an engaging businesslike approach.
**Top Reasons to Work for Robert Half:**
+ **EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER -** For more than 75 years, our history of success and strong client relationships provide a level of stability few companies can match.
+ **PERFORMANCE = REWARD -** We offer exceptional earning potential and a competitive benefits package, including a base salary and bonus pay (for talent professional positions), group health insurance benefits (medical, vision, dental), flexible spending and health savings accounts, life and accident insurance, adoption, surrogacy and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at roberthalfbenefits.com .
+ **UPWARD MOBILITY -** With more than 300 locations worldwide, we provide excellent career advancement potential, both locally and beyond.
+ **TOOLS FOR SUCCESS -** We provide world-class training, client relationship management tools and advanced technology to help you succeed.
+ **RESPECTED WORLDWIDE -** Robert Half has appeared on FORTUNE magazine's list of "Most Admired Companies" since 1998, as well as numerous "Best Places to Work" lists around the world.
+ **OUTSTANDING CORPORATE RESPONSIBILITY -** We believe in an "Ethics First" philosophy, which means we are committed to social responsibility, promoting inclusion in the workplace, and actively participating in communities where we live and work. Learn more by downloading Robert Half's Corporate Responsibility Report at roberthalf.com/about-robert-half/corporate-responsibility .
Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to or call 1. for assistance.
In your email please include the following:
+ The specific accommodation requested to complete the employment application.
+ The location(s) (city, state) to which you would like to apply.
For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
**JOB LOCATION**
OH DAYTON

**Job Description:**
Illinois Tool Works (ITW) is a Fortune 200 diversified manufacturing company with seven decentralized business segments, which include the Food Equipment Group. The Warewash and Waste Division of ITW's Food Equipment Group, is seeking a Senior Manager specializing in product quality and customer relations. This position will work from the ITW Hobart Technology Center, located about 20 minutes north of Dayton in Troy, OH.
The Warewash Division produces Hobart and Centerline brand commercial dishwashers for use in hotels, casinos, restaurants, health care, cruise ships, K-12 schools, universities, and retailers.
**Summary:**
The Warewash Division is expanding its presence in existing served markets, as well as new markets, which requires a Senior Manager to lead projects to continuously improve product quality and provide direct support to our customers. The successful candidate will lead and coordinate activities to meet customer needs through excellent support to maintain product uptime.
Reporting to the Director of Engineering and Quality, the successful candidate will be responsible for leading a team of engineers working in office and in a lab environment at the ITW Hobart Technology Center, as well as managing customer-facing field activities related to product support.
**What you will do:**
+ Lead team of engineers focused on product support, quality and customer satisfaction
+ Manage projects related to quality improvements for existing product lines
+ Interact directly with customers and build relationships through issue resolution
+ Determine priorities and strategies to meet the needs of existing customers
+ Provide guidance to quality engineering team and develop team member capabilities
+ Apply problem solving methodologies to determine root cause of quality issues
+ Become a technical expert of Warewash products and features
+ Work closely with Sales staff to resolve customer concerns
+ Work with the Service Division to resolve claims and provide service parts to customers
+ Work with plant operations and strategic sourcing teams on continuous improvement projects
+ Gather feedback for marketing and design engineering teams for future products
+ Track and report product quality and customer claim data, and present related project results
+ Work with the Technical Publications and Service Training teams to refine documentation
+ Develop and implement maintenance training programs for key accounts and strategic partnerships
+ Develop and implement a technical support team for the Warewash Division
**What we are looking for:**
+ Excellent communication and decision-making skills
+ Enthusiasm for interacting directly with customers or end-users
+ Ability to focus on both small details and bigger picture projects
+ Expert knowledge of engineering quality practices with proven results in the field
+ Project management experience
+ Passion for solving problems with expertise in problem solving methodologies
+ Technical understanding of commercial dishwashing equipment
+ Relationship-building and influencing skills
+ Ability to manage multiple concurrent projects and determine business priorities
+ Commitment to develop, mentor and coach team members, and drive accountability for results
+ Availability to travel as needed for work (approximately 20% of the time)
**Education and experience:**
+ Bachelor's Degree in Engineering, Quality Systems, Project Management, or related field
+ 5+ years of engineering or quality management experience
+ Experience influencing business results across multi-site operations
+ Customer Service experience
+ MS Office application proficiency
+ Experience reading drawings and technical documents
+ Effective presentation and communication skills
+ Successful track record in managing complex projects and budgets
+ Ability to apply the ITW Toolbox
+ Food equipment industry experience, preferred
+ Design engineering experience, preferred
+ CAD proficiency, preferred
We are an equal opportunity employer, where we value the strengths of all team members. We offer competitive compensation and benefits and an exciting work environment.
**_ITW is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status._**