96 Customer Support jobs in East Chicago
Customer Support Representative
60601 Chicago, Illinois
$20 Hourly
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Customer Support Representative
Our client, a leading tech company known for its innovative software solutions, is looking for a dedicated and empathetic Customer Support Representative to join their expanding team in Chicago, Illinois, US . This role is crucial for maintaining our high standards of client satisfaction by providing exceptional service and technical assistance to our diverse user base. If you are a natural problem-solver with a passion for helping others and possess excellent communication skills, we encourage you to apply.
Responsibilities:
Qualifications:
Our client offers a supportive and collaborative work environment, competitive hourly wage, and opportunities for career growth within the company. Join a team dedicated to innovation and customer success.
Our client, a leading tech company known for its innovative software solutions, is looking for a dedicated and empathetic Customer Support Representative to join their expanding team in Chicago, Illinois, US . This role is crucial for maintaining our high standards of client satisfaction by providing exceptional service and technical assistance to our diverse user base. If you are a natural problem-solver with a passion for helping others and possess excellent communication skills, we encourage you to apply.
Responsibilities:
- Serve as the first point of contact for customer inquiries, providing prompt and professional support via phone, email, and live chat.
- Diagnose and resolve technical issues related to our software products, guiding customers through troubleshooting steps with clear and concise instructions.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex or unresolved issues to the appropriate internal teams (e.g., Tier 2 support, engineering, product development) and follow up to ensure timely resolution.
- Educate customers on product features, functionalities, and best practices to maximize their experience and foster product adoption.
- Identify and reproduce bugs, providing detailed reports to the development team for investigation and resolution.
- Contribute to the creation and maintenance of a comprehensive knowledge base, including FAQs, user guides, and troubleshooting articles.
- Proactively identify opportunities to improve customer satisfaction and streamline support processes.
- Handle customer complaints and provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution.
- Maintain a high level of product knowledge and stay updated on new releases and features.
- Collaborate with sales and marketing teams to provide feedback on customer pain points and product enhancements.
- Participate in team meetings and training sessions to enhance skills and knowledge.
- Adhere to company policies and procedures, particularly regarding data privacy and security.
- Work towards achieving individual and team performance metrics, such as response time, resolution rate, and customer satisfaction scores.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- 1-3 years of experience in a customer service, helpdesk, or technical support role, preferably in a software or technology environment.
- Strong technical aptitude and ability to quickly learn new software applications and systems.
- Excellent verbal and written communication skills, with a patient and professional demeanor.
- Proven problem-solving skills and the ability to think critically under pressure.
- Proficiency in using CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
- Ability to empathize with customers and effectively de-escalate challenging situations.
- Strong organizational skills and attention to detail.
- Ability to work both independently and collaboratively in a team-oriented environment.
- Flexibility to work various shifts, including some evenings or weekends, if required by business needs.
- A genuine passion for providing outstanding customer experiences.
Our client offers a supportive and collaborative work environment, competitive hourly wage, and opportunities for career growth within the company. Join a team dedicated to innovation and customer success.
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0
Customer Support Specialist
60603 Chicago, Illinois
$20 Hourly
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client, a leading financial technology company known for its innovative payment solutions, is seeking a dedicated and empathetic Customer Support Specialist. This full-time, on-site role, based in the bustling city of Chicago, Illinois, US , is essential for providing exceptional service and technical assistance to a diverse client base. If you have a passion for helping others, strong problem-solving skills, and a desire to work in a fast-paced tech environment, this is an excellent opportunity to join a supportive team and contribute to customer satisfaction.
About Our Client:
Our client is revolutionizing the financial industry with user-friendly and secure payment platforms. They are committed to providing seamless experiences for their customers and fostering a culture of innovation, reliability, and outstanding service. The company values its employees, offering a collaborative environment focused on continuous improvement and professional growth.
Key Responsibilities:
Qualifications:
What We Offer:
Our client offers a competitive hourly wage, comprehensive benefits package (health, dental, vision, 401k), paid time off, and a supportive team environment. You will receive extensive training on products and systems, with opportunities for career advancement within a growing FinTech company. Join a team where your dedication to customer success is highly valued.
About Our Client:
Our client is revolutionizing the financial industry with user-friendly and secure payment platforms. They are committed to providing seamless experiences for their customers and fostering a culture of innovation, reliability, and outstanding service. The company values its employees, offering a collaborative environment focused on continuous improvement and professional growth.
Key Responsibilities:
- Provide first-line customer support via phone, email, and chat, addressing inquiries related to product features, account management, and technical issues.
- Troubleshoot and resolve customer problems efficiently, escalating complex issues to appropriate internal teams when necessary.
- Educate customers on how to best utilize our client's products and services, ensuring a positive user experience.
- Maintain accurate and detailed records of all customer interactions and resolutions in the CRM system.
- Collaborate with product development, engineering, and sales teams to provide customer feedback and identify recurring issues.
- Stay up-to-date with product updates, system changes, and company policies to provide accurate information to customers.
- Identify opportunities to improve customer satisfaction and contribute to the development of knowledge base articles and FAQs.
- Adhere to established service level agreements (SLAs) and quality standards.
- Handle customer complaints and difficult situations with professionalism and empathy.
- Participate in ongoing training and professional development to enhance product knowledge and support skills.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 1-3 years of experience in customer service, helpdesk support, or technical support, preferably in a tech or financial services environment.
- Excellent verbal and written communication skills, with a clear and professional demeanor.
- Strong problem-solving and analytical abilities, with a knack for troubleshooting technical issues.
- Empathy and patience when dealing with customer inquiries and concerns.
- Proficiency in using CRM software (e.g., Zendesk, Salesforce Service Cloud) and Microsoft Office Suite.
- Ability to work effectively in a fast-paced, high-volume environment.
- A team player with a positive attitude and a commitment to providing exceptional service.
- Familiarity with financial technology or payment processing is a plus.
What We Offer:
Our client offers a competitive hourly wage, comprehensive benefits package (health, dental, vision, 401k), paid time off, and a supportive team environment. You will receive extensive training on products and systems, with opportunities for career advancement within a growing FinTech company. Join a team where your dedication to customer success is highly valued.
View Now
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