96 Customer Support jobs in East Chicago
Customer Service
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Job Description
**Job Title:** Customer Service Representative
**Overview:**
Hobby Lobby is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. Our ideal candidate will provide exceptional service to our customers, ensuring their shopping experience is pleasant and efficient. As a Customer Service Representative, you will be responsible for assisting customers with their inquiries, managing transactions, and maintaining a welcoming store environment.
**Key Responsibilities:**
- **Customer Interaction:**
- Greet and welcome customers warmly as they enter the store.
- Assist customers in locating products and provide information about the store’s offerings.
- Answer customer inquiries via phone and in person, addressing concerns and resolving issues promptly and effectively.
- **Sales and Transactions:**
- Process sales transactions accurately and efficiently using the store’s point-of-sale system.
- Handle cash, credit, and debit card transactions, ensuring proper procedures are followed.
- Assist customers with returns, exchanges, and refunds according to store policies.
- **Product Knowledge:**
- Stay informed about current sales, promotions, and store events.
- Provide product recommendations based on customer needs and preferences.
- Maintain a thorough understanding of store products and inventory to assist customers effectively.
- **Store Maintenance:**
- Ensure the store is clean, organized, and visually appealing.
- Restock shelves and displays as needed to maintain product availability.
- Assist in setting up promotional displays and signage.
- **Team Collaboration:**
- Work collaboratively with team members to achieve store goals and objectives.
- Participate in team meetings and training sessions to stay updated on store policies and procedures.
- Assist with special projects and tasks as assigned by store management.
**Qualifications:**
- High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.
- Previous experience in retail or customer service is preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Basic math skills for handling transactions.
- Positive attitude and a genuine desire to help customers.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
**Physical Requirements:**
- Ability to stand, walk, and move around the store for extended periods.
- Ability to lift and carry items weighing up to (specify weight, e.g., 30 pounds).
- Capability to perform repetitive tasks such as scanning items and operating the cash register.
**Benefits:**
- Competitive hourly wage.
- Employee discount on store merchandise.
- Opportunities for career growth and advancement within the company.
- Comprehensive training program to enhance your skills and knowledge.
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Customer Support Representative
Posted 16 days ago
Job Viewed
Job Description
Our client, a leading tech company known for its innovative software solutions, is looking for a dedicated and empathetic Customer Support Representative to join their expanding team in Chicago, Illinois, US . This role is crucial for maintaining our high standards of client satisfaction by providing exceptional service and technical assistance to our diverse user base. If you are a natural problem-solver with a passion for helping others and possess excellent communication skills, we encourage you to apply.
Responsibilities:
- Serve as the first point of contact for customer inquiries, providing prompt and professional support via phone, email, and live chat.
- Diagnose and resolve technical issues related to our software products, guiding customers through troubleshooting steps with clear and concise instructions.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex or unresolved issues to the appropriate internal teams (e.g., Tier 2 support, engineering, product development) and follow up to ensure timely resolution.
- Educate customers on product features, functionalities, and best practices to maximize their experience and foster product adoption.
- Identify and reproduce bugs, providing detailed reports to the development team for investigation and resolution.
- Contribute to the creation and maintenance of a comprehensive knowledge base, including FAQs, user guides, and troubleshooting articles.
- Proactively identify opportunities to improve customer satisfaction and streamline support processes.
- Handle customer complaints and provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution.
- Maintain a high level of product knowledge and stay updated on new releases and features.
- Collaborate with sales and marketing teams to provide feedback on customer pain points and product enhancements.
- Participate in team meetings and training sessions to enhance skills and knowledge.
- Adhere to company policies and procedures, particularly regarding data privacy and security.
- Work towards achieving individual and team performance metrics, such as response time, resolution rate, and customer satisfaction scores.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- 1-3 years of experience in a customer service, helpdesk, or technical support role, preferably in a software or technology environment.
- Strong technical aptitude and ability to quickly learn new software applications and systems.
- Excellent verbal and written communication skills, with a patient and professional demeanor.
- Proven problem-solving skills and the ability to think critically under pressure.
- Proficiency in using CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
- Ability to empathize with customers and effectively de-escalate challenging situations.
- Strong organizational skills and attention to detail.
- Ability to work both independently and collaboratively in a team-oriented environment.
- Flexibility to work various shifts, including some evenings or weekends, if required by business needs.
- A genuine passion for providing outstanding customer experiences.
Our client offers a supportive and collaborative work environment, competitive hourly wage, and opportunities for career growth within the company. Join a team dedicated to innovation and customer success.
Customer Support Specialist
Posted 16 days ago
Job Viewed
Job Description
About Our Client:
Our client is revolutionizing the financial industry with user-friendly and secure payment platforms. They are committed to providing seamless experiences for their customers and fostering a culture of innovation, reliability, and outstanding service. The company values its employees, offering a collaborative environment focused on continuous improvement and professional growth.
Key Responsibilities:
- Provide first-line customer support via phone, email, and chat, addressing inquiries related to product features, account management, and technical issues.
- Troubleshoot and resolve customer problems efficiently, escalating complex issues to appropriate internal teams when necessary.
- Educate customers on how to best utilize our client's products and services, ensuring a positive user experience.
- Maintain accurate and detailed records of all customer interactions and resolutions in the CRM system.
- Collaborate with product development, engineering, and sales teams to provide customer feedback and identify recurring issues.
- Stay up-to-date with product updates, system changes, and company policies to provide accurate information to customers.
- Identify opportunities to improve customer satisfaction and contribute to the development of knowledge base articles and FAQs.
- Adhere to established service level agreements (SLAs) and quality standards.
- Handle customer complaints and difficult situations with professionalism and empathy.
- Participate in ongoing training and professional development to enhance product knowledge and support skills.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 1-3 years of experience in customer service, helpdesk support, or technical support, preferably in a tech or financial services environment.
- Excellent verbal and written communication skills, with a clear and professional demeanor.
- Strong problem-solving and analytical abilities, with a knack for troubleshooting technical issues.
- Empathy and patience when dealing with customer inquiries and concerns.
- Proficiency in using CRM software (e.g., Zendesk, Salesforce Service Cloud) and Microsoft Office Suite.
- Ability to work effectively in a fast-paced, high-volume environment.
- A team player with a positive attitude and a commitment to providing exceptional service.
- Familiarity with financial technology or payment processing is a plus.
What We Offer:
Our client offers a competitive hourly wage, comprehensive benefits package (health, dental, vision, 401k), paid time off, and a supportive team environment. You will receive extensive training on products and systems, with opportunities for career advancement within a growing FinTech company. Join a team where your dedication to customer success is highly valued.
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