254 Customer Support jobs in Houston
Costco - Customer Service Associates/Cashier
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Customer Support Engineer
Posted 2 days ago
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Join to apply for the Customer Support Engineer role at DNV 14 hours ago Be among the first 25 applicants Join to apply for the Customer Support Engineer role at DNV Get AI-powered advice on this job and more exclusive features. About Us We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. About Us We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations. About Digital Solutions We provide engineering software tools and enterprise solutions for managing risk to improve safety and performance across industries, including the maritime, energy, and healthcare sectors. Research, development, implementations and partnerships with our customers have earned us the position as a trusted third-party vendor of software and services. We are accelerating the pace of transition toward the digitalization of systems and software-as-a-service (SaaS) solutions to give customers the efficiency and flexibility of the cloud, including the power and insights from advanced analytics. About The Role Digital Solutions group is seeking a Technical Support Analyst to act as front-line support, facilitating the care of clients in a welcoming, timely and efficient manner. The responsibilities for this role are answering installation, licensing and environment questions for our desktop and web-based products. The successful candidate must possess exceptional customer service skills and strong customer focus as well strong technical skills to learn the ins and outs of our products. What You'll Do Take calls or respond to emails from external clients about installation or licensing issues on our Cascade desktop and Web applications. Be able to explain in clear and efficient way how to resolve issues, using existing FAQs, previous cases or prior experiences. Have the patience to investigate and work through the issue, regardless of how long it takes to resolve. Take first-line calls about our web-based products by asking appropriate questions to determine root-cause of issues: whether it is our Cloud or their on-premises deployment. Must be able to shift attention quickly and accurately among multiple tasks without loss of accuracy or appearance of frustration. During normal business hours, answer Client Support phone, accurately take client details and log case in Salesforce CRM tool. Using the list of available support team members, transfer the phone call. During normal business hours, continuously monitor the Client Support mailbox, and sort and route emails based on pre-defined rules/guidelines. Complete the requests for access to our Customer Portal; use research and tools available to determine if access should be granted or denied. Follow procedures for escalating issues to other experts, management or another DNV group. Build off and develop FAQ documents for internal/external use based on previously answered support cases. Share knowledge about the issues resolved, especially with the web-based products with each unique configuration. What we offer Generous paid time off (vacation, sick days, company holidays, personal days) Multiple Medical and Dental benefit plans to choose from, Vision benefits Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA Employer-paid, therapist-led, virtual care services through Talkspace 401(k) with company match Company provided life insurance, short-term, and long-term disability benefits Education reimbursement program Flexible work schedule with hybrid opportunities Charitable Matched Giving and Volunteer Rewards through our Impact Program Volunteer time off (VTO) paid by the company Career advancement opportunities Benefits vary based on position, tenure, location, and employee election** DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with disabilities. US applicants with a physical or mental disability who require reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department ( ). Information received relating to accommodation will be addressed confidentially. For more information About You What is Required High school diploma required, some college courses preferred At least 5 years of IT technical background, including troubleshooting network infrastructure, client/desktop environments, and web application Strong written and verbal English language communication skills Basic database skills including SQL Ability to guide non-technical person through technical steps to resolve a problem over the phone Ability to do documentation review and edits Able to work in a team or alone to resolve customer issues Innovative thinking and problem solving Be on phone calls/web meetings for multiple hours working on a case Strong written and verbal English communication skills We conduct pre-employment drug and background screening Behavioral competencies – experience working on a team, good verbal communication, analytical. What Is Preferred Experience using Salesforce customer information system Experience with Azure or other cloud technology Knowledge of the electric utility industry *Immigration-related employment benefits, for example visa sponsorship, are not available for this position* Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries Public Safety Referrals increase your chances of interviewing at DNV by 2x Customer Service Engineer - Technology Services - School Year 2025-2026 Customer Success Engineer, Onboarding (Hybrid Work Schedule) Spring, TX $52,500.00-$1,100.00 1 week ago Houston, TX 72,200.00- 108,300.00 2 weeks ago IT Support Engineer I, Ops Tech Solutions (OTS) Houston, TX 100,000.00- 115,000.00 2 weeks ago Sr Technical Support Engineer (Exp w/ Supply Chain Optimization Focus) Patient Access Representative I- CV- SE Houston Surgery Houston, TX 55,000.00- 57,000.00 1 week ago Houston, TX 130,500.00- 300,000.00 6 days ago Sr. Technical Support Engineer (Exp. w/ Refinery Planning & Scheduling) Patient Access Representative I- CV- SE Houston Surgery Greater Houston 115,500.00- 266,000.00 1 week ago Ambulatory Service Representative II (SE) Process Engineer - Mixing and Pasteurizer Systems Houston, TX 72,900.00- 134,300.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Customer Support Representative
Posted today
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Job Description
The expected annual salary range for this role is $67500.0 - $99000.0 a year. This position is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
**What you'll do:**
+ Provide customers with production selection, troubleshooting, technical input and application support
+ Coordinate and negotiate with stakeholders to quote prices for projects on all MCC product orders, and other miscellaneous products within established price structures / ranges, lead times and exceptions for quotations for all orders for these products
+ Coordinate operation schedule for the respective product order building / processing within production capacity, engaging with the satellite staff daily to ensure organizational goals are realized. Communicate updates to field sales and customers
+ Process incoming orders, generate purchase orders as needed, and prepare manufacturing instructions for production floor
+ Perform product engineering configuration changes based on customer application based on available material and lead time demands
+ Exercise discretion and independent decision making to reschedule or reassign orders, select effective supply vendors, and coordinate inbound shipments including expedite orders and advanced purchase items
+ Support all respective information systems / programs to maintain streamlined operations
+ Proactively seek ways to improve overall facility performance to promote an environment of continuous improvement and teamwork
+ Other duties as assigned
**Qualifications:**
**Basic (required) Qualifications:**
+ High School Diploma
+ Two (2) years of experience interfacing with customers in a manufacturing environment or similar
+ No relocation benefit is offered for this position. Only candidates that reside within a 50-mile radius of the Houston, Texas facility will be considered. Active-duty Military are exempt from this geographical limitation.
+ Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STM OPT plans, F-1 to H-1B, H1-B cap registration, O-1, E-3, TN status, 1-485 job portability, etc.
**Preferred Qualifications:**
+ Associate's or Bachelor's degree in business, supply chain, or similar technical field from an accredited institution
+ Three years of experience in a manufacturing environment working in any of the following capacities: Customer Service, Supply Chain, Sales, or Production/Operations
+ Previous experience participating in pricing strategies/negotiation activities
+ Working knowledge of power distribution, electrical diagrams (schematics), and manufacturing drawings
#LI-MI1
**Skills:**
+ Ability to manage multiple projects/activities; results driven and detail oriented
+ Excellent communication and interpersonal skills
+ Process oriented and ability contribute to continuous improvement
+ Ability to deal with ambiguity and make effective decisions
+ Customer oriented
+ Occasional overtime and/or Saturday hours may be required (any OT is compensated)
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1- to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here ( for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Customer Support Specialist
Posted 17 days ago
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Job Description
As a Customer Support Specialist, you will be the first point of contact for clients, addressing their inquiries, resolving issues, and guiding them through product features and functionalities. We are looking for someone with a strong commitment to service excellence, a problem-solving mindset, and the ability to communicate complex information clearly and concisely.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Diagnose and troubleshoot technical issues, providing effective solutions or escalating to appropriate teams.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Educate customers on product features, best practices, and new updates.
- Collaborate with the technical support and product development teams to identify and resolve recurring issues.
- Maintain a high level of product knowledge and stay updated on industry trends.
- Contribute to the creation and maintenance of support documentation and FAQs.
- Participate in ongoing training and development to enhance skills and knowledge.
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Build sustainable relationships of trust through open and interactive communication.
- Go the extra mile to engage customers.
Qualifications:
- Associate's degree or equivalent experience in a related field.
- 2+ years of experience in customer service or helpdesk support, preferably in a tech-driven environment.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and ticketing systems.
- Ability to multitask, prioritize, and manage time effectively.
- Patience, empathy, and a positive attitude.
- Technical aptitude and ability to learn new software quickly.
- Experience with remote support tools is a plus.
- Demonstrated ability to work independently and as part of a team.
- A genuine passion for helping people and delivering outstanding customer experiences.
Our client offers a competitive salary, comprehensive benefits package, and opportunities for career growth. Join a company that values its employees and fosters a collaborative and supportive work environment. This hybrid role allows for a blend of in-office collaboration and remote work flexibility, promoting a healthy work-life balance.
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