32 Customer Support jobs in Mishawaka

**The Opportunity**
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
**The Role**
+ Prepares the autopheresis machine for the pheresis process.
+ Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
+ Disconnect the donor when the process is complete.
+ Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
+ Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
+ Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
+ Alerts Group Leader or Supervisor of donor flow issues.
+ Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
+ Understand the policies and procedures associated with hyper immune programs at the center if applicable.
+ Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
+ Maintain confidentiality of all personnel, donor and center information.
+ May be cross-trained in other areas to meet the needs of the business.
+ Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
+ Perform job-related duties as assigned.
**Your skills and experience**
**Education**
High school diploma or equivalent required
**Experience**
+ Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
+ Will perform basic math calculations
**Working Conditions**
(physical & mental requirements)
+ Understand, remember and apply oral and/or written instructions
+ Understand and follow basic instructions and guidelines
+ Must be able to see and speak with customers and observe equipment operation.
+ Occasionally perform tasks while standing and walking up to 100% of time
+ Reach, bend, kneel and have high level of manual dexterity
+ Occasionally be required to lift and carry up to 25 pounds
+ Fast paced environment with frequent interruptions
+ Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
+ Required to work overtime and extended hours to support center operational needs
**Our Benefits**
For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma ( .
**We want CSL to reflect the world around us**
As a global organization with employees in 35+ countries, CSL embraces inclusion and belonging. Learn more about Inclusion & Belonging ( at CSL.
**Do work that matters at CSL Plasma!**
R-253682
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.

Title: Customer Service Representative
Shift: Days
Pay: $47K-$58K
Job Summary: The Customer Service Representative (CSR) represents WestRock to the customer and acts as a critical liaison between the customer, sales, and operations teams. The CSR receives and processes routine customer orders, inquiries, and/or customer issues related to orders. The CSR maintains the ongoing relationship with multiple customers and sales staff, utilizing knowledge of products, logistics, production planning, and inventory management.
Major Job Responsibilities: Business Excellence
* Provide pricing, inventory availability and production schedule information to customers
* Track warehouse inventories and update customers on order status
* Run customized reports and share data with customers
* Review customer credit information to ensure necessary credit is established for customer orders
* Track order activity and alert appropriate staff of any potential delivery problems
* Suggest alternative products or services to meet customer needs when appropriate
* Support the development of corrective action plans to enable the Quality Manager to research and troubleshoot quality issues
* Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact
* Obtain pricing for services and materials required for the manufacturing of customer items that must be manufactured at a different facility
People and Culture
* Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction
* Collaborate and negotiate viable solutions to maintain customer satisfaction while delivering on WestRock values
* Partner with Quality Manager to resolve routine customer issues
* Partner with Pre-Pricing specialist to build customer specifications and review with production team to ensure efficient production
* Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution
Critical Skills / Capabilities:
* Customer-Oriented: Demonstrates concern for satisfying external and/or internal customers; resolves customer issues in a timely manner; communicates with customers to ensure alignment and satisfaction; ability to operate with customers' best interests in mind
* Communication: Clearly exchanges thoughts, ideas, and messages through written, verbal, and non-verbal methods that promote an understanding with the target audience; listens carefully and attentively
* Collaboration: Works effectively with others to complete a task or achieve a common objective; ability to cooperate in both interpersonal and team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others. Works through conflict constructively
* Problem-Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations; demonstrates tackling a problem by using a logical, systematic, or sequential approach
* Growth and Results Oriented: Demonstrates an interest, willingness and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise; naturally inquisitive; sets meaningful goals for personal work productivity
* Organizational Skills: Plans, arranges and/or monitor's work to ensure achievement of desired results; establishes a systematic course of action to accomplish objectives
Technical Skills:
* Microsoft Office - Excel, Outlook, PowerPoint
* Order entry system experience (e.g. AS/400)
Other Qualifications:
To perform the duties of the job, this role requires:
* Frequently using fingers to type with two hands
* Occasionally reaching by extending fingers on one hand
* Occasionally reaching by extending two arms
* Occasionally using fingers to grasp with two hands
* Occasionally using fingers to pinch with two hands
* The spoken exchange of ideas to be performed loudly 50-75% of the time
* The spoken exchange of ideas to be performed quickly 50-75% of the time
* The safe and accurate preparation and analyzing of data and figures, monitoring of a computer terminal, or inspection of small defects or parts
Work Environment:
* Constantly works indoors, in an environment that is climate controlled
* The role is frequently sedentary, which entails sitting or being stationary
* Occasionally stands or walks for 1-2 hours at a time
* Noisy work environment; maintain strict adherence to safety rules and regulations
Experience:
* Required: 3+ years of customer service related work experience in manufacturing environment or other industries
Education:
* Required: High School diploma or G.E.D.
* Preferred: Associates in a related field
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

100791
3606 Gagnon, South Bend, Indiana 46628
_TruGreen_ _accepts applications on an ongoing basis._
**Job Description**
Every TruGreen associate is committed to quality. We all have an important role to play in the success of our company. There is no job too small or too great that doesn't equally impact our future.
We know there is no business without the people behind our brand that make it - and our services - a reality. You play a critical role in contributing to a high-performing team.
At TruGreen, we are committed to our customers, our teams, our values and the science of lawn care. A career with TruGreen is a career full of new opportunities to learn and take pride in your work.
#BeTruGreen and find yourself with a satisfying and rewarding career.
**What's In it for YOU!**
+ Awesome teammates who are dedicated to our values, customers, lawn science and YOU!
+ Competitive wages
+ Opportunities to grow your career
+ Affordable medical and prescription drug plans
+ Financial health resources, including 401k
+ Training & Development
+ Paid Time Off/Sick Leave
**Your Responsibilities**
You are responsible for delivering superior customer support throughout the day by answering customer calls and problem-solving to help customers continue to live life outside. You can build sales experience by upselling additional services to customers who are looking to enhance their outdoor living space.
**Job Requirements**
+ High standards for excellence, integrity and customer service
+ Excellent customer service skills
+ Ability to resolve conflict in a professional and decisive manner
+ Foundational sales skills to upsell products and services to meet customer needs
+ Written and verbal communication skills for professional business interactions
+ Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
+ Familiarity with social media applications (Facebook, Instagram, LinkedIn)
+ Ability to learn and apply general knowledge of the company, products and services
+ Ability to read, comprehend and adhere to instructions, processes and procedures
+ Keen attention to detail
+ Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent
+ Good organizational and time management skills, including punctuality for on-time attendance
+ Ability to work independently under general supervision and collaboratively as part of a team
+ Ability to talk and type simultaneously when interacting with customers
+ High school diploma or general education degree (GED); or up to one-year related experience and/or training; or an equivalent combination of education and experience
+ Associate degree from a two-year college or technical school preferred
As America's number one lawn care company, TruGreen® is dedicated to using our science-based expertise and local experience to create beautiful, healthy properties across the nation. Through our lawn, tree & shrub, and pest control services, we help improve the health and beauty of outdoor spaces everywhere, so people can _Live Life Outside_ .
Ability to speak, read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
_TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace._
**Pay Ranges**
$27,669.00 - $51,188.00
This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com ( ).
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.
Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
TruGreen performs pre-employment testing.
To view our disclaimer,

JOB SUMMARY:
Bennington is the market leading pontoon boat manufacturer and a wholly owned subsidiary of Polaris Industries, a Fortune 500 company. We pride ourselves on delivering a boating experience that's second to none through our emphasis on innovation, design, product quality, and relentless focus on customer satisfaction. Our team members live that passion every day and have fueled our growth across 6 buildings in Elkhart, IN.
The Customer Service Associate will be responsible to provide customer service to the dealer network, product users, and provide accurate part information to process orders.
ESSENTIAL DUTIES & RESPONSIBILITIES :
· Develop and maintain a positive rapport with dealer personnel to create lasting partnerships between Bennington and the dealer network.
· Actively assist customers to ensure satisfaction with company products and services.
· Support dealers and customers with technical issues and general problem solving.
· Recognize individual customer needs and go above and beyond to resolve their inquiry.
· Provide resolutions at the first point of contact, avoiding transferring the call or having customers call again.
· Provide excellent customer service, negotiation, and interpersonal skills, with the ability to recognize and support specific needs of the most vulnerable customers.
· Acquire detailed knowledge of product ranges and services to provide excellent service.
· Process and guarantee accuracy of parts orders within our published service commitment timeframe.
· Prepare quotes on parts orders and assist with identifying accurate part information descriptions and numbers.
· Coordinate logistics to ensure on time delivery on parts orders.
· Convey product and customer experience feedback internally to promote continuous improvement.
· Administer and negotiate initial warranty approvals.
· Assist in retail shows and dealer meeting responsibilities when required.
· Meet or exceed all Published Service Commitment expectations and speak up if requirements are unable to be met.
· Be willing to help with tasks outside of your assigned territory when needed or assigned by the Customer Experience Administration Manager.
· Be a team player with a willingness to help others in the department.
· Assist with department administration needs when assigned such as exporting of parts orders or additional tasks as needed.
**Requirements**
- Strong customer service skills
- Strong data entry skills including Microsoft Excel and Word
- Team oriented
- Detail oriented
- Available for OT
- Ability to deal with high stress situations
**Other Skills/Abilities**
- Cross training for other department positions
**PPE Requirements**
- Safety glasses & shoes (only on production floor)
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

**Build a better career with MSC.**
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace.
**Employment Type :** Full Time
**Job Category :** Customer Care
**Work Location :** Elkhart, IN
**State or Province :** Indiana-(US-IN)
**Potential Work Location :** Elkhart, IN
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**BRIEF POSITION SUMMARY:**
The position of Customer Care Representative-delivers effortless, personalized and profitable customer experiences in a contact center environment using various inbound interaction types.
**DUTIES and RESPONSIBILITIES:**
+ Answers inbound sales and service customer calls and emails to process orders, troubleshoot issues, complete returns, collaborate with vendors to source products, make product recommendations and provide general web support with a focus on increasing sales through upselling.
+ Responsible for proficiency in required MSC processes and applications relevant to the Customer Care Omnichannel role.
+ Effectively manages customer interactions including inbound calls and email communications.
+ Utilizes various systems (including but not limited to the MSC website, AS400, WebSOE, Salesforce, Oceana & Vendor Websites) & collaborate with other departments to identify and address the customers stated and unstated product & service needs.
+ Provides effortless customer experiences regardless of the chosen modality related to products, services and pricing.
+ Troubleshoots and resolves customer issues & concerns (including but not limited to billing, credits, returns, payments, sourcing, pricing, availability, product recommendations & account related questions) using the most efficient and cost-effective resources and processes.
+ Delivers customer service in accordance with MSC quality standards to ensure customer satisfaction, account retention and revenue growth.
+ Consistently expand sales, service and product knowledge using MSC's training offerings.
+ Adopts and exhibits MSC Culture to ensure the fulfillment of MSC's vision and purpose.
+ Communicates customer issues and trends to leadership to ensure timely resolution and improvements in the customer overall experience.
+ Achieves the goal expectations of the role, including but not limited to quality, sales, quote conversion, upselling & productivity measurements.
+ Conducts extensive follow-up through the utilization of a ticket management system to ensure accuracy and timely resolution to customer inquiries.
+ Drives the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
+ Participation in special projects and performs additional duties as required
To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
**EDUCATION and EXPERIENCE:**
+ High school diploma or equivalent experience required.
**SKILLS:**
+ Excellent customer service skills required.
+ Demonstrated sales skills desired.
+ Proficiency in systems used by the Representative, Customer Care-role, such as as/400, Oceana and the MSC website required.
+ Excellent communication skills required including the ability to speak and write standard business English required.
+ Bilingual ability (Spanish or French) desired.
+ General knowledge of the industrial supply industry desired.
+ Demonstrates acceptable proficiency in all MSC's required competencies:
+ Customer Focus
+ Decision Quality
+ Drives Collaboration
+ Develops Talent
+ Communicates Effectively
+ Instills Trust
**OTHER REQUIREMENTS:**
+ This position may require access to International Traffic in Arms Regulations Information (ITAR) and/or Controlled Unclassified Information (CUI).
Compensation starting at $29,750.00 - $46,750 depending on experience.
The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidates relevant experience, education requirements and peer pay equity.-The Company reserves the right to modify the range as market conditions change.
**WHY MSC?**
People. Collaboration. Insight. That s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.-
**OUR COMMITMENT TO YOU**
Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits. -
You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.-
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**EQUAL EMPLOYMENT OPPORTUNITY STATEMENT** -
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.-

Store Family Dollar
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.