137 Digital Banking jobs in the United States

• Hybrid work schedule
• Comprehensive, value-added career opportunities
• Focus on career development, broad exposures, and learning new things daily
• Opportunities to help others and make a difference in the community
• Opportunities to participate in special interest groups, such as Young Professionals, or one of our Employee Resource Groups
• Competitive full benefits package including medical insurance,HSA with investment options, dental & vision insurance, life insurance, 401K with match, and profit sharing
• Vacation and PTO time reflective of your experience
• Volunteering time off of 12 hours per year
• Access to a libraryof over 6,000 personal and professional development on-line courses, hosted by Udemy Business
• Participation in our company-wide employee wellness incentive program, and the ability to earn a discount on your next year's premiums

• Supports the onboarding process of new Treasury Management customers working closely with Treasury Management Bankers and Commercial Bankers, including preparing onboarding and origination agreements.
• Provides operational support and troubleshooting of treasury services such as Cash Management, ACH and Wire origination, Remote Deposit Capture, Positive Pay.
• Processes maintenance requests for existing Treasury Management customers including gathering documentation and processing system changes.
• Completes administrative duties that support the Digital Banking department such as transaction reviews, approvals, and report review.
• Delivers high-quality customer support of digital products and services through multiple platforms such as telephone, e-mail, text messaging and secure messaging.
• Retains and expands existing business digital banking relationships; calling on existing customers to discuss and address customer needs and problems and seeking to offer business solutions and building relationship with prospective customers.
• Participate in digital banking demonstrations to prospective customers in partnership with Treasury Management and Commercial Bankers.
• Collaborate with bank customers in fraudulent situations, by identifying fraudulent transactions and/or recognizing fraudulent scenarios, reporting the situation timely and supporting the customer through the process.
• Maintains knowledge of online banking products and related services.
• Research latest trends in technology and makes recommendations that align with the banks strategic plan.
• Independently troubleshoots and resolves system issues impacting customers.
• Participates on or leads project teams or department-specific initiatives
• Performs other duties and projects as requested, both functionally and cross-functionally.

• Bachelor's Degree in Business, Information Management/Technology or related field or equivalent experience preferred.
• 1-3 years of related experience/exposure within the banking industry preferred but not required.
• Demonstrates ability to execute work independently, under general supervision.
• Demonstrates superior customer service skills (customer-oriented) and motivated to build new relationships
• Effectively addresses routine job-related/technical issues independently, escalating non-routine concerns as needed.
• Strong organizational and multitasking skills with attention to detail.
• Excellent written and verbal communication skills.
• Strong focus on process improvement and demonstrated ability to execute changes.
• Ability to work successfully in a fast-paced, high-volume work environment.
• Ability to adapt to changing circumstances, priorities, and environments while maintaining productivity and effectiveness.
• Embraces new challenges with a positive attitude and adjusts approaches to meet evolving needs and demands.
• High level of confidentiality and professionalism.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Job Type

Full-time

Description

TITLE: Digital Banking Specialist

DEPARTMENT: Digital Banking

JOB SUMMARY:

The Digital Banking Specialist role is responsible for performing product support duties and assisting Treasury Management and the Bank Solutions Technology Product Managers, as directed. This position will provide a full range of professional, technical, and general support to internal clients, vendors and bank team members.

ESSENTIAL FUNCTIONS:

• Validate onboarding paperwork for compliance in ACH, deposit capture, and wire activities.
• Implement and manage commercial products and client setups in treasury management applications.
• Verify account analysis fees and assist with the monthly fee cycle.
• Support the implementation, testing, and maintenance of commercial banking applications and updates.
• Provide essential information for audits and examinations to Treasury Management and Internal Audit.
• Research and resolve inquiries from Treasury Management and bank staff.
• Coordinate communication during application outages to mitigate operational risks.
• Troubleshoot vendor- related issues and ensure timely resolutions.
• Support conversion/de-conversion efforts, including data validation, testing, and training outside regular hours.
• Maintain comprehensive knowledge of commercial products in Digital Banking Solutions and their implementations within the banking core system.
• Comply with all company or regulatory policies, procedures and requirements that are applicable to this position.
• Foster and preserve a culture of diversity, equity, and inclusion.
• Additional duties and responsibilities may be required to support the company's mission, vision and values.

• High school diploma or equivalent.
• Minimum 2 years' experience in banking operations, and/or digital banking.
• Capability to work and collaborate with a variety of individuals and groups in a constructive and professional manner.
• Excellent organizational skills with the ability to organize and manage a variety of projects and tasks.
• Capability to manage sensitive information and uphold confidentiality.
• Capability to utilize various banking software and Microsoft 365 products, with a high level of accuracy and attention to detail.
• Strong verbal, written and interpersonal communication skills.

• Duties are performed in a professional office environment.

• Client Support: Answer inbound calls and assist with account inquiries, transactions, and digital banking tools.
• Engagement: Build strong client relationships through meaningful conversations and personalized service.
• Problem Solving: Understand client needs, resolve issues efficiently, and recommend suitable banking solutions.
• Product Promotion: Educate clients on the companies full suite of products-accounts, credit cards, loans, investments, and more.
• Digital Expertise: Guide clients in using the companies digital banking platforms and features.
• Collaboration: Refer clients to internal experts when needed to support their financial goals.

• Call center experience is a big plus
• Handling digital banking tools
• Financial or banking experience
• Strong computer skills

Work Location:
Mount Laurel, New Jersey, United States of America

Hours:
40

Pay Details:
$86,840 - $139,360 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:
Finance
Job Description:

The Finance Manager provides a range of strategic Finance advice, analysis and support for key business areas/portfolios as assigned. Proactively manages senior relationships in order to provide seasoned and deep business insights, decision support and guidance and works closely with various stakeholders and team members as required.

Depth & Scope:

• Scope of role may have pan-business impact and focus is on comprehensive reviews, specialized analysis, audits and/or initiatives with a yearly time span
• Accountable for conducting financial analysis/research, reviews and/or audits to support functional goals/objectives
• May act as interface with Finance partners/leaders and external parties
• Serves as a source of advice to senior management in field of specialty; may lead team(s) of related specialists/experts
• Undertakes and completes a variety of complex projects and initiatives requiring seasoned business partner specialist knowledge and/or the integration of cross functional processes within own area of expertise
• Work is guided by policies and industry standards/methods
• Requires innovative thinking to develop new solutions
• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
• Works autonomously as the lead and guides others within area of expertise

• Undergraduate degree
• 7+ years of relevant experience
• Accounting or financial designation preferred

• Experience with general Finance tools, including MS Office Suite
• Experience with Hyperion Planning/Essbase
• Experience with Clarity/JIRA
• Experience with Project Capitalization
• Knowledge of Agile Project Delivery

• Works closely with business partners to gain deep understanding of the business and relevant objectives in order to contribute to the strategic direction of respective business and/or the enterprise
• Formulates relevant and meaningful data analysis through comprehensive data visualization tools, profiling tools, segmentation, as well as leveraging advanced modeling and analytics
• Leads on the interpretation of complex business issues, generates multifaceted insights and identifies opportunities to help drive business growth or address business/enterprise needs
• Effectively communicates relevant/meaningful recommendations on a range of finance management issues or related operational processes to all levels within the organization
• Acts as a subject matter expert for LOB Finance area supported and provides guidance/advice and recommendations to support dealings with internal/external partners
• Identifies and develops key business performance measures or metrics for own area and ensures benchmark/best practice information is shared with appropriate parties
• Works to maximize shareholder value by developing key strategies/tactics for own unit and by conducting business and/or financial analysis to support key business decisions and the achievement of business partner or department objectives
• Leverages advanced data and analytics where possible to ensure business leaders are provided with comprehensive information to enable strategic decision support
• Develops and/or assesses significant business cases/new initiatives applying expertise and ensuring criteria for own area are met (e.g., taxation, accounting practices, forecasted rates of return, evaluate outcomes, test assumptions, interface with others for appropriate input, identify benchmarks)
• Proactively partners and supports the business to develop business, financial, operational, or organizational strategy for the organization
• Ensures alignment between business segment and enterprise goals/thresholds
• Provides strategic insights and proposes solutions for the organizations they support that deliver superior risk adjusted profitability
• Creates "story-telling" presentations on business performance (competitive analysis, etc.)
• Acts as a catalyst in driving forward initiatives critical to delivering strategy
• Develops and implements growth strategies
• Partners with the business to develop financial plans and forecasts
• Applies management-level focus

• Acts as a respectful "challenger" to provide alternative points of view
• Leads the development/implementation of new financial models, operating service standards, methodologies, frameworks and paradigms to support on-going reporting, audit and/or analysis functions for own area
• Synthesizes complex and vast amount of information and translates into actionable insights and strategy
• Monitors and analyzes financial performance, acting as custodians of cost
• Adheres to enterprise frameworks or methodologies that relate to activities for our business area
• Ensures respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality and privacy; escalates issues where appropriate
• Ensures business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
• Participates in cross-functional/enterprise initiatives as a subject matter expert helping to identify risk/provide guidance for complex situations
• Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience
• Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices
• Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exist
• Identifies/recommends/supports the implementation of actions/remediation plans to address performance/risk/governance issues
• Actively manages relationships within and across various business lines, corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirements
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
• Maintains a culture of risk based management and control, supported by effective processes in alignment with risk appetite

• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
• Provides thought leadership and/or industry knowledge for own area of expertise and participates in knowledge transfer within the team and business unit
• Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
• Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

• Domestic Travel - Occasional
• International Travel - Never
• Performing sedentary work - Continuous
• Performing multiple tasks - Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds - Occasional
• Sitting - Continuous
• Standing - Occasional
• Walking - Occasional
• Moving safely in confined spaces - Occasional
• Lifting/Carrying (under 25 lbs.) - Occasional
• Lifting/Carrying (over 25 lbs.) - Never
• Squatting - Occasional
• Bending - Occasional
• Kneeling - Never
• Crawling - Never
• Climbing - Never
• Reaching overhead - Never
• Reaching forward - Occasional
• Pushing - Never
• Pulling - Never
• Twisting - Never
• Concentrating for long periods of time - Continuous
• Applying common sense to deal with problems involving standardized situations - Continuous
• Reading, writing and comprehending instructions - Continuous
• Adding, subtracting, multiplying and dividing - Continuous

SUMMARY: The Director of Digital Banking will play a critical role in driving the execution of BankUnited's retail digital transformation strategy. The ideal candidate should have experience in similar roles and adopt a collaborative, hands-on approach. This position will oversee the conception, delivery, maintenance, and ongoing innovation of the Bank's digital platform. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and projects may be assigned. Develop and maintain a deep understanding of the current functionality within the Bank's digital platform and identify opportunities for innovation. Research industry trends, application options, and vendor offerings to support BankUnited's digital transformation. Build and manage a product roadmap that offers a differentiating digital banking experience, enhances customer engagement, and maintains relevance in a rapidly evolving environment. Define product initiatives for new features and optimize existing ones. Prioritize customer needs and develop/manage features that improve the digital banking experience. Manage the cross-channel client experience. Provide leadership and oversight, including hands-on development and execution, for all digital products and services. Oversee daily management of the Bank's digital offerings. Engage with cross-functional stakeholders to define needs and deliver solutions. Monitor competition and emerging trends to ensure BankUnited remains at the forefront of digital banking. Develop and lead an innovative, forward-thinking team. Effectively communicate project status and challenges to executive management. Ensure compliance with applicable federal and state laws, regulations, including anti-money laundering regulations such as the Bank Secrecy Act and USA PATRIOT Act. Adhere to Bank policies and complete required training. Identify and report suspicious activity. SUPERVISORY RESPONSIBILITIES Supervise functions, projects, services, and/or employees as applicable. Conduct responsibilities in accordance with organizational policies and laws. Responsibilities include hiring, training, performance appraisal, coaching, rewards, discipline, and resolving employee issues. EDUCATION Bachelor's Degree required; Master's Degree preferred. EXPERIENCE 7-9 years in digital product strategy and transformation required. Experience in financial services preferred but open to similar roles outside the industry. KNOWLEDGE, SKILLS, AND ABILITIES Proven success in project management using Agile methodologies. #J-18808-Ljbffr

• Effectively communicates and interacts with the customer.
• Introduces customers to their CSI solution(s).
• Defines implementation requirements and ensures alignment with each customer's functional expectations.
• Stays informed about all relevant products and enhancements to ensure knowledge for successful training and conversion.
• Conducting data gathering meetings with customer banks to clarify data movement
• Setting up application configuration
• Conduct test review meetings with customer banks
• Provide post implementation support
• Keep current on product enhancements

• When applicable, that data is converted accurately.
• Product configuration is complete and accurate.
• Customer is properly trained for use of the systems.
• Customer is effectively supported during the project transition period.
• All parts of the implementation process are successful, and the customer is satisfied.

• Education or job knowledge equivalent to college or university undergraduate education.
• The minimum amount of relevant work experience required to successfully perform the job is at least two (2) years.
• High level of Microsoft Excel experience, required.
• General bank accounting knowledge, preferred.
• Positive, Proactive, Accountable, Assertive, Flexible, Adaptable
• Dedicated and hard working
• Desire and willingness to learn
• Strong communicator (verbal and written)
• Excellent organizational skills
• Ability to work independently and in a team environment at a rapid pace
• Strong executor
• Consistently produce high quality work
• Solid knowledge of MS Office product suite
  
  *** Potential Travel Required (up to 25%) ***

Join to apply for the Digital Banking Business Analyst role at Infosys

Join to apply for the Digital Banking Business Analyst role at Infosys

Direct message the job poster from Infosys

Infosys is seeking Business Analyst with good experience in Digital Banking. As a Senior Consultant, you will be a key player in the consulting team that helps discover and define the problem statement, evaluates the solution options and makes recommendations. You will create detailed design, architecture and process artifacts and implement the deployment plan. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Candidate must be located within commuting distance of Minneapolis, MN or be willing to relocate to the area. This position may require travel to project locations.

Required Qualifications:

• Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of experience with Information Technology.
• Experience in Digital Banking (Corporate, Community banking and Investment Banking) subdomains sch as consumer and commercial banking, loan originations, loan servicing, lending, mortgages, payments, credit cards, online banking, risk and compliance, lease finance.

Preferred Experiences:

• Atleast 5-6 years of experience as Business Analyst in the Banking / Digital application.
• Strong understanding of online banking, online account opening, open banking architecture and reusable APIs which shall be used across digital channels.
• Strong understanding of banking concepts such as loans, mortgages, payments, credit cards
• Understand the technical mapping elements and mapping of request and responses
• Highly articulating to communicate at leadership level.
• Must be experience in Scaled Agile or similar Agile framework.
• Support the Product Owner and scrum teams priorities in PI planning, sprint planning, and other agile ceremonies, working in collaboration with core technical team, product managers, experience design, & a variety of technology partners
• Good understanding of business process and effectively use Design principals and automation to optimize the process
• Align with product managers to clearly articulate product strategy to the scrum team and define MVP along based on prioritization techniques.
• Operate with little supervision and troubleshoot complex problems, to recommend appropriate actions
• Partner with solution architects and other technical leads to ensure their solutions effectively address program priorities while balancing client experience and technical integrity
• Write user stories & groom the scrum teams backlog; in partnership with the team
• Manage release-specific business documents, such as support models, go/no-go approvals, internal release notes, and more
• Provide product demos to key stakeholders
• Lead production business validations, in partnership with product managers
• Partner with scrum teams on rollout and post-production support
• Good understanding of Digital and Core Banking application and understands the interfaces around it.
• Developed specific data mapping, policies and procedures for digital retail/commercial products
• Coordinate with testing partners and execute functional test cases
• Experience and desire to work in a management consulting environment that requires regular travel.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: -

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

EEO/About Us :

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

You can review the detailed job description and apply officially through the following link: (

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Finance, Information Technology, and Analyst
• Industries Banking, Investment Banking, and Financial Services

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