16 Engineering Support jobs in Auburn Hills
Assistant Chief Engineer - Battery
Job Viewed
Job Description
The Battery Assistant Chief Engineer (ACE) is the owner for their assigned battery programs. In general, the ACE is responsible for defining, communicating, approving, and tracking adherence to battery and battery system level functional objectives, Battery, Engineer, Assistant, Chief, Technical Engineer, Powertrain, Technology, Automotive
Job No Longer Available
This position is no longer listed on WhatJobs. The employer may be reviewing applications, filled the role, or has removed the listing.
However, we have similar jobs available for you below.
Service Engineering Support & Validation Analyst
Posted 5 days ago
Job Viewed
Job Description
JOB TITLE: Service Engineering Support & Validation Analyst
REPORTS TO: Client Delivery Manager
JOB TYPE: Full Time
DAYS/HOURS: M-F, Standard Business Hours
LOCATION: 2831 Research Drive, Rochester Hills, MI 48309
This is an in-office position with opportunity for hybrid work, subject to change based on business requirements.
Who is SolvIT, Inc?
SolvIT, Inc. provides a strategic approach to technology, leveraging cost-effective business automation solutions for our customers. Our solutions include software development, infrastructure cloud hosting, managed IT services, and technical support services.
Based out of Rochester Hills, Michigan, we continuously strive to provide excellent customer service by building a team of individuals that are caring, service-focused, change leaders, who believe in teamwork. We know that our team members are vital to our success, and we are continuously seeking individuals who will thrive as part of our innovative and talented staff.
What does the Service Engineering Support & Validation Analyst do?
The analyst is a dual role for both a support center and on-vehicle validation. Responsibilities include providing Tier I and II support to customers regarding application functionality and vehicle data feedbacks submitted by dealerships, engineering and client managers. The analyst will also verify service information, parts and wiring diagrams by tearing down vehicle interior and exterior components and then reassembling after assuring the accuracy and usefulness of the information. Documentation is especially crucial in all aspects of support and validation. An analyst will attend meetings to prepare for new validations projects and to review vehicles which have been completed.
Support Analyst Tasks
What you will be doing?
- Taking and responding to inbound communications (feedback/emails) from customers seeking support on the data and application
- Creates and updates tickets in a software-based ticketing system following internal policy and procedures
- Identifies possible issues and root causes for customer concerns
- Accurately categorize issues
- Escalates concerns to respective author, supervisor or manager, as needed via JIRA, e-mail or verbal request
- Perform validation tests and diagnosis for data/application updates and current issues in authoring, staging, and production environments
- Visually differentiate wiring colors to verify the accuracy and function of vehicle components
- Provide documentation on errors found or improvements to be made on removal and install procedures, diagnostics procedures, etc.
What you will be doing?
- Perform on-vehicle validation procedures (removal and installation of vehicle parts) and document accuracy of documented procedures in the Service Catalog
- Provide documentation on errors found or improvements to be made
- Report validation data to the team lead to ensure activities are aligned with checkpoints discussed before validation and perform quality checks weekly
- Prepare and present final data reports to client and management teams
- Verify the accuracy and function of vehicle components by visually distinguishing wire colors
- Analyze potential concerns related to web-based application
- Able to keep all validation organized and up-to-date throughout each project, including data backup, weekly data review, and providing any additional detailed information requested by management
- Taking and responding to inbound communications (feedback/emails) from customers seeking support on the data and application
- Creates/Updates tickets in a software-based ticketing system following internal policy and procedures
- Escalates concerns to respective author, supervisor or manager, as needed via JIRA, e-mail or verbal request
What makes you qualified?
- ASE Certification
- Previous technician with dealership or aftermarket shop experience
- Must have a clean driving record and valid driver's license
- Ability to read and understand wiring schematics and service procedures
- Able to remove and install vehicle parts using service information manuals
- Must be able to visually differentiate varying degrees of wire colors and locations
- Experience in the automotive industry, service programing and vehicle diagnostics
- Ability to read and understand wiring schematics and service procedures
- Intermediate user of Microsoft Office Suite including Outlook, PowerPoint, and Excel
- Ability to present reports and data findings in a public group setting
- Excellent troubleshooting abilities
- Windows 10 and 11 experience
- Ability to understand basic data base structures (i.e. use of Microsoft Access)
- Analyze problems related to web-based applications
- Ability to use networking and remote assistance tools; Microsoft Teams, Zoom, etc.
- Ability to interface and communicate effectively (both written and verbal) with various levels of customers, peers and management with varying degrees of technical knowledge
- Strong attention to detail, must be detail-oriented and precise
- Ability to successfully prioritize tasks in a high-paced environment
- Customer service experience in a retail or help desk environment
- BS in Automotive Technology, Electrical Engineering, or equivalent work experience
- Customer service experience in a help desk environment
- Intermediate to advanced vehicle architecture knowledge
- Ability to understand basic database structures (i.e. use of Microsoft Access)
- Experience in the automotive industry, service programming and/or vehicle diagnostics
- Physical demands: Some walking and standing (sometimes for extended periods of time), occasional transporting, positioning, and lifting of up to 75 lbs. for removal of vehicle parts. Frequently positions self in and out of vehicles by stooping, kneeling, crouching, and crawling to perform vehicle validation work. Must be able to use hands/fingers to perform vehicle teardown procedures. Perform work in an adequately lighted, ventilated, and climate-controlled area where safety precautions must be observed. Must be able to visually differentiate varied wiring colors and be able to read and understand wiring/electrical schematics
- Work environment: Work is generally performed within a normal office and/or vehicle garage environment using standard office equipment and/or vehicle teardown equipment. Some tools are used to tear down vehicle components for validation purposes. Moderate noise typical of a business office and vehicle garage environment; Travel for company business to attend off-site meetings may be required. Interaction with contracted providers, staff and vendors by phone and face-to-face will be constant and may be interruptive. Work may be stressful at times
- Signing the Company non-solicitation and non-disclosure agreements
- Acceptable results from a Company initiated background check - includes criminal and driving record
- Compliance with the Federal Form I-9 completion timelines and policies and confirmation of employment authorization by the U.S. Federal Electronic Employment Verification system, E-Verify
- All newly-hired employees are queried through E-Verify. Section 1 of the Form I-9 may be completed upon your acceptance of this job offer, but no later than your first day of employment. On your first day, but no later than your third day, you will need to bring original documentation to verify your eligibility to work in the U.S.
- Medical, Dental, Vision available at little or no cost depending on coverage level.
- Paid Time Off - Includes vacation, sick, personal, and paid holidays.
- 401(k), company matches up to 4%.
- Fun and flexible work environment.
Equal Employment Opportunity: SolvIT's employment practices and decisions are based on job qualifications, performance, and conduct without regard to race, color, religion, national origin, age, sex (including pregnancy and conditions related to pregnancy), marital or veteran status, height, weight, disability, genetic information, misdemeanor arrest record, sexual orientation, transgender status, or any other legally protected status.
Technical Support Representative
Posted 3 days ago
Job Viewed
Job Description
Job Description
Insight Global is looking for a Bilingual Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Bilingual Technical Support Representative is responsible for taking inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
* High School diploma or GED
* Spanish Speaking (Bilingual with English!)
* Automotive Industry Experience: 2-4+ years of experience with knowledge and understanding of automotive systems, service and repair, terminology and components
o Hands on Experience: mechanic or technician
o Customer Service: customer support, technical support, store manager, parts manager, or warranty analyst
* Automotive Electrical Component Experience: understanding of brakes, engine, transmission, wiring, voltage, etc.
* Critical Thinking Skills: ability to think on their feet and respond to customer calls based on knowledge and experience without having a script
* Computer Aptitude: ability to operate a dual screen computer and type on the keyboards while speaking on the phone * Associates Degree or bachelor's degree (Automotive Technology, Engineering)
* Previous experience working at a dealership or an automotive support store (AutoZone, O'Reilly's, NAPA, Advanced Auto Parts)
* ASE Certifications (Automobile, Light Truck, Medium/Heavy Truck, Collision Repair/Refinish, School Bus, Transit Bus, Truck Equipment)
* Heavy or Medium Truck experience
* Previous experience or knowledge on air disc brakes
* Hands on vehicle repair experience null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
Technical Support Representative
Posted 5 days ago
Job Viewed
Job Description
Insight Global is looking for a Bilingual Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Bilingual Technical Support Representative is responsible for taking inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
* High School diploma or GED
* Spanish Speaking (Bilingual with English!)
* Automotive Industry Experience: 2-4+ years of experience with knowledge and understanding of automotive systems, service and repair, terminology and components
o Hands on Experience: mechanic or technician
o Customer Service: customer support, technical support, store manager, parts manager, or warranty analyst
* Automotive Electrical Component Experience: understanding of brakes, engine, transmission, wiring, voltage, etc.
* Critical Thinking Skills: ability to think on their feet and respond to customer calls based on knowledge and experience without having a script
* Computer Aptitude: ability to operate a dual screen computer and type on the keyboards while speaking on the phone * Associates Degree or bachelor's degree (Automotive Technology, Engineering)
* Previous experience working at a dealership or an automotive support store (AutoZone, O'Reilly's, NAPA, Advanced Auto Parts)
* ASE Certifications (Automobile, Light Truck, Medium/Heavy Truck, Collision Repair/Refinish, School Bus, Transit Bus, Truck Equipment)
* Heavy or Medium Truck experience
* Previous experience or knowledge on air disc brakes
* Hands on vehicle repair experience null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
Technical Support Team Leader
Posted 4 days ago
Job Viewed
Job Description
Awecomm is an exciting IT services company delivering exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace 4 years and counting. Our unique service platform provides complete IT solutions for our clients so they can focus on their core business. We help our clients innovate with technology and process, enabling their growth and success. Our client partnership is central to our shared success. Overall, our core purpose is to help great people advance and great companies thrive .
At Awecomm, our values are core to our mission to be passionately supporting 25,000 great people:
- Be Transparent – open and honest is not optional
- Be Helpful – enthusiastic, flexible, supportive, and team oriented
- Be Exceptional – together we can go beyond great, and be exceptional
If you share our values, are excited about our mission, and are looking for a career where you can be exceptional and work with an exceptional team, Awecomm may be the place for you.
What you will be doing
As a Technical Support Team Leader ,you will be responsible for leading and assisting the technical support team with core service desk and onsite team activities. You will also be responsible for coordinating with the Engineering and Onsite team to make sure there is a complete feedback loop to continue to improve service levels. Some key duties in this role will include:
- Lead the technical support team, including the Service Desk team and Onsite team, ticket processing to ensure team efficiency and adherence to process and procedures
- Be a role model in terms of execution of technical support team job responsibilities, including consistent execution of tickets, customer service, etc.
- Lead and assist the technical support team with core service desk team and onsite team activities such as ticket management, troubleshooting hardware and software issues, maintaining documentation, onboarding clients, and escalating issues to the proper team member for resolution
- Support and assist team members to ensure consistent team success with SLAs and client satisfaction results
- Optimize the quality review process and provide feedback to team members on areas for improvement
- Coach and mentor new hires and well as team members advancing to roles within the technical support team (i.e. Service Desk team, SME areas, SDEP, Support System Administrator).
- Demonstrate initiative and capability in learning new technologies
- Lead proactive service initiatives
- Assist Support Services Manager with schedule coordination, process adherence, and quality reviews
- Assist Support Service Manager in coordinating automation initiatives as part of setup and deployment of computers, as well as processing of tickets
- Coordinate coverage and management of team schedules, including time off requests, for the Service Desk and Onsite team
- Assist with support ticket processing on an as-needed basis
- Provide support after-hours as part of a team on-call rotation
Experience & skills that will enable your success
- Demonstrated passion for technology and client service
- Excellent communication and writing skills
- Proven ability to provide exceptional client service
- Consistent track record of demonstrated ambition with successful results
- Effective decision-making skills
- Proficient critical thinking skills
- Ability and passion to continuously learn new technologies in a fast-paced environment
- Bachelor’s degree or experience in related field
- Proven leadership skills including leading team meetings, knowledge transfer to team members, etc.
- 4+ years of experience in a technical support role
- Able to identify issues in job processes and improve them; automate processes when needed
- 4+ years of customer service experience
- Demonstrated experience leading successful initiatives/special projects
Why you will excel and love working at Awecomm
You will fit right in if you love to provide exceptional service, work as a team, and love technology. Some key indicators include:
- Excited to work with the latest technology and cybersecurity solutions
- Own your experience, and be proud of it
- Excited and passionate about learning new technology
- Want to collaborate with others to solve problems and find a better way
- Always looking to make improvements – continuous improvement focus and really enjoy making an impact
- Drive and ambition to grow and initiate change
- Put the needs of others, especially clients, first
- Excited to come to work every day and help the TEAM succeed
- Flexible and have a positive attitude
- Ambition for advancement and your own continuous improvement commitment
- Career focused – want to grow and prepare for your next role at Awecomm
Additional Reasons to love Awecomm
- Awecomm culture, values, purpose, and mission
- Casual work environment
- Work with great team members committed to the overall success of the team
- Fun office events and offsite activities
- Included 24/7 onsite fitness center
- Included access to onsite golf simulator
- Located in the heart of Troy, walking distance to several restaurants
- Onsite full-service café (when walking outside is not ideal)
- Office lounge, snacks, and free flavored water and soft drinks
- Competitive pay and benefits, including 401k Plan with company match
- Team recognition program – earn points toward swag, gift cards, & more
- Profit sharing plan – we all share in our collective success
- Career advancement with free career development
Advanced Technical Support Engineer
Posted 11 days ago
Job Viewed
Job Description
Job Description
At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.
We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people, and are interested in being considered for a career at FANUC America, we invite you to apply today!
We are currently searching for a dynamic, Advanced Technical Support Engineer to be responsible for providing product and application engineering support to end users and system integrators by applying expertise in robot programming, FANUC intelligent products, and cell automation. The ideal candidate is a customer-focused, problem-solver with a “service first” mindset who has experience with FANUC technology.
Primary responsibilities will include
-
Provide FANUC customers with engineering support on best approach to provide a solution to meet customer requirements during pre-sales phase of projects
-
Support FANUC system integrators and end customers with engineering support during system execution phase of projects
-
Providing solutions to customers by applying FANUC technology such as iRVision, Force Sensing, DCS, Communications options, Motion options, CRX robots, etc.
-
Provide ROBOGUIDE simulations
-
Conduct robot throughput and cycle-time analysis
-
Create and present training sessions for integrators and end customers
-
Manage FANUC technology and equipment used for integrator training and tradeshows
-
Provide technical support at tradeshows across the U.S
-
Travel onsite to customer facilities to provide engineering services and support including training, field installation, startup, and debugging of systems (~25%)
-
Provide design engineering using SolidWorks
-
Provide remote technical support for integrators and end users
-
Coordinate and lead meetings with customers
-
Ability to travel to customer sites including overnight and on weekends as required by customer deadlines
Ideal candidate will have the following experience and education
-
High School Diploma or GED Required
-
Prior experience in systems engineering, FANUC TPP, and advanced products including iRVision – 3DV, Bin Picking, DCS, FANUC Force Sensor, CRX robots
-
Proven experience with PLC programming (Siemens TIA Portal, Allen Bradley) and cell troubleshooting
-
Ability to configure FANUC hardware and software options
-
Customer-focused with strong communication and presentation skills
-
Ability to analyze customer issues and find resolutions quickly
Preferred Qualifications
-
Bachelor’s degree in Engineering (Electrical, Mechanical, Computer Science), or related field of study; or equivalent
-
Prior experience managing and mentoring junior-level engineers
-
Hands-on experience with ROBOGUIDE
-
Experience with other FANUC technology (Auxiliary axis configuration, Line Tracking, motion technology options, iRPicktool, DiagnosticPRO, MotionPRO)
We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:
-
Medical, Dental & Vision Insurance
-
401(k) Retirement Program
-
Life Insurance
-
Short-Term & Long-Term Disability Plans
-
Tuition Reimbursement
-
Wellness Program
-
Flexible Spending Accounts
-
Employee Assistance Program
-
Flexible Benefit Dollars
-
Generous Holiday & Vacation Program
Equal Opportunity Employer, including disabled and veterans.
Advanced Technical Support Engineer
Posted 19 days ago
Job Viewed
Job Description
At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.
We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people, and are interested in being considered for a career at FANUC America , we invite you to apply today!
We are currently searching for a dynamic, Advanced Technical Support Engineer to be responsible for providing product and application engineering support to end users and system integrators by applying expertise in robot programming, FANUC intelligent products, and cell automation. The ideal candidate is a customer-focused, problem-solver with a "service first" mindset who has experience with FANUC technology.
Primary responsibilities will include
- Provide FANUC customers with engineering support on best approach to provide a solution to meet customer requirements during pre-sales phase of projects
- Support FANUC system integrators and end customers with engineering support during system execution phase of projects
- Providing solutions to customers by applying FANUC technology such as iRVision, Force Sensing, DCS, Communications options, Motion options, CRX robots, etc.
- Provide ROBOGUIDE simulations
- Conduct robot throughput and cycle-time analysis
- Create and present training sessions for integrators and end customers
- Manage FANUC technology and equipment used for integrator training and tradeshows
- Provide technical support at tradeshows across the U.S
- Travel onsite to customer facilities to provide engineering services and support including training, field installation, startup, and debugging of systems (~25%)
- Provide design engineering using SolidWorks
- Provide remote technical support for integrators and end users
- Coordinate and lead meetings with customers
- Ability to travel to customer sites including overnight and on weekends as required by customer deadlines
- High School Diploma or GED Required
- Prior experience in systems engineering, FANUC TPP, and advanced products including iRVision - 3DV, Bin Picking, DCS, FANUC Force Sensor, CRX robots
- Proven experience with PLC programming (Siemens TIA Portal, Allen Bradley) and cell troubleshooting
- Ability to configure FANUC hardware and software options
- Customer-focused with strong communication and presentation skills
- Ability to analyze customer issues and find resolutions quickly
- Bachelor's degree in Engineering (Electrical, Mechanical, Computer Science), or related field of study; or equivalent
- Prior experience managing and mentoring junior-level engineers
- Hands-on experience with ROBOGUIDE
- Experience with other FANUC technology (Auxiliary axis configuration, Line Tracking, motion technology options, iRPicktool, DiagnosticPRO, MotionPRO)
- Medical, Dental & Vision Insurance
- 401(k) Retirement Program
- Life Insurance
- Short-Term & Long-Term Disability Plans
- Tuition Reimbursement
- Wellness Program
- Flexible Spending Accounts
- Employee Assistance Program
- Flexible Benefit Dollars
- Generous Holiday & Vacation Program
Equal Opportunity Employer, including disabled and veterans.
Field Service Technical Support
Posted today
Job Viewed
Job Description
Apex Systems has partnered with a company who is a major player in the Tech Industry who is currently looking for a Field Support Technician in the Detroit area! Thison-site role (with travel) is a contract based project working on aW2 basis. If youre interested, then please apply directly via LinkedIn!
**Please note that we cannot work on a C2C, C2H, provide sponsorship, or operate through a 3rd party vendor on a referral basis **
Job Description:
ROLE: Account Support Field Engineer:
Summary:
Responsible for resolving HPE hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures in support of HPE customer's data centers. Must be willing to travel from customer to customer when necessary. Mileage/Tolls/Parking (if any) will be reimbursed using Federal rate(s). This does not cover any parking tickets, or any other violations that may be incurred.
Tasks include, but are not limited to:
- Analyzes, troubleshoots, and resolves issues within IT infrastructure including HPE Enterprise systems, servers, storage, and networking.
- Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting
- Able to perform high volume/low impact tasks in an efficient and knowledgeable manner.
- Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation.
- Able to proficiently perform data center support tasks with little guidance.
- Demonstrate hands-on practical knowledge of systems and policies.
- Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities
Requirements:
- Must have a basic understanding of Storage theory, Server layout and Network concepts.
- Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.
- Requires good understanding of the general/technical aspects of the job.
- Must be familiar with using different computer applications and be able to navigate software tools as required by task at hand.
- Must possess professional written and verbal communication skills
- Must be organized and able to document daily activities
- Must maintain successful communication and working relationship with management & peers of all levels.
- Ability to operate manual and power hand tools
- 3+ years of technical experience and a Associates Degree or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).
- Linux, Virtualization and Windows Server experience a plus
Must-Haves:
Requirements:
- Must have a basic understanding of Storage theory, Server layout and Network concepts.
- Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.
- Requires good understanding of the general/technical aspects of the job.
- Must be familiar with using different computer applications and be able to navigate software tools as required by task at hand.
- Must possess professional written and verbal communication skills
- Must be organized and able to document daily activities
- Must maintain successful communication and working relationship with management & peers of all levels.
- Ability to operate manual and power hand tools
- 3+ years of technical experience and a Associates Degree or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).
- Linux, Virtualization and Windows Server experience a plus
Requirements:
Requirements:
- Must have a basic understanding of Storage theory, Server layout and Network concepts.
- Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.
- Requires good understanding of the general/technical aspects of the job.
- Must be familiar with using different computer applications and be able to navigate software tools as required by task at hand.
- Must possess professional written and verbal communication skills
- Must be organized and able to document daily activities
- Must maintain successful communication and working relationship with management & peers of all levels.
- Ability to operate manual and power hand tools
- 3+ years of technical experience and a Associates Degree or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).
- Linux, Virtualization and Windows Server experience a plus
Whats in it for you?
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
?EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at (email protected) or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Be The First To Know
About the latest Engineering support Jobs in Auburn hills !
Technical Support Team Leader
Posted 1 day ago
Job Viewed
Job Description
About Awecomm Awecomm is an exciting IT services company delivering exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace 4 years and counting. Our unique service platform provides complete IT solutions for our clients so they can focus on their core business. We help our clients innovate with technology and process, enabling their growth and success. Our client partnership is central to our shared success. Overall, our core purpose is to help great people advance and great companies thrive . At Awecomm, our values are core to our mission to be passionately supporting 25,000 great people: Be Transparent open and honest is not optional Be Helpful enthusiastic, flexible, supportive, and team oriented Be Exceptional together we can go beyond great, and be exceptional If you share our values, are excited about our mission, and are looking for a career where you can be exceptional and work with an exceptional team, Awecomm may be the place for you. What you will be doing As a Technical Support Team Leader ,you will be responsible for leading and assisting the technical support team with core service desk and onsite team activities. You will also be responsible for coordinating with the Engineering and Onsite team to make sure there is a complete feedback loop to continue to improve service levels. Some key duties in this role will include: Lead the technical support team, including the Service Desk team and Onsite team, ticket processing to ensure team efficiency and adherence to process and procedures Be a role model in terms of execution of technical support team job responsibilities, including consistent execution of tickets, customer service, etc. Lead and assist the technical support team with core service desk team and onsite team activities such as ticket management, troubleshooting hardware and software issues, maintaining documentation, onboarding clients, and escalating issues to the proper team member for resolution Support and assist team members to ensure consistent team success with SLAs and client satisfaction results Optimize the quality review process and provide feedback to team members on areas for improvement Coach and mentor new hires and well as team members advancing to roles within the technical support team (i.e. Service Desk team, SME areas, SDEP, Support System Administrator). Demonstrate initiative and capability in learning new technologies Lead proactive service initiatives Assist Support Services Manager with schedule coordination, process adherence, and quality reviews Assist Support Service Manager in coordinating automation initiatives as part of setup and deployment of computers, as well as processing of tickets Coordinate coverage and management of team schedules, including time off requests, for the Service Desk and Onsite team Assist with support ticket processing on an as-needed basis Provide support after-hours as part of a team on-call rotation Experience & skills that will enable your success Demonstrated passion for technology and client service Excellent communication and writing skills Proven ability to provide exceptional client service Consistent track record of demonstrated ambition with successful results Effective decision-making skills Proficient critical thinking skills Ability and passion to continuously learn new technologies in a fast-paced environment Bachelors degree or experience in related field Proven leadership skills including leading team meetings, knowledge transfer to team members, etc. 4+ years of experience in a technical support role Able to identify issues in job processes and improve them; automate processes when needed 4+ years of customer service experience Demonstrated experience leading successful initiatives/special projects Why you will excel and love working at Awecomm You will fit right in if you love to provide exceptional service, work as a team, and love technology. Some key indicators include: Excited to work with the latest technology and cybersecurity solutions Own your experience, and be proud of it Excited and passionate about learning new technology Want to collaborate with others to solve problems and find a better way Always looking to make improvements continuous improvement focus and really enjoy making an impact Drive and ambition to grow and initiate change Put the needs of others, especially clients, first Excited to come to work every day and help the TEAM succeed Flexible and have a positive attitude Ambition for advancement and your own continuous improvement commitment Career focused want to grow and prepare for your next role at Awecomm Additional Reasons to love Awecomm Awecomm culture, values, purpose, and mission Casual work environment Work with great team members committed to the overall success of the team Fun office events and offsite activities Included 24/7 onsite fitness center Included access to onsite golf simulator Located in the heart of Troy, walking distance to several restaurants Onsite full-service caf (when walking outside is not ideal) Office lounge, snacks, and free flavored water and soft drinks Competitive pay and benefits, including 401k Plan with company match Team recognition program earn points toward swag, gift cards, & more Profit sharing plan we all share in our collective success Career advancement with free career development #J-18808-Ljbffr
Help Desk Technical Support 2
Posted 3 days ago
Job Viewed
Job Description
Requisition Number: 23557
Required Travel: 0 - 10%
Employment Type: Full Time/Salaried/Exempt
Anticipated Salary Range: $37,035.00 - $50,000.00
Security Clearance: Ability to Obtain
Level of Experience: Mid HI
This opportunity resides with All-Domain Operations (ADO), a business group within HII's Mission Technologies division. All-Domain Operations comprises multi-domain operations, platforms and logistics, and intelligence operations.
HII designs, develops, integrates and manages the sensors, systems and other assets necessary to support integrated ISR operations and accelerated decision-making. With data fusion and mission management capabilities for the Department of Defense, the combatant commands and the intelligence community, HII advances the mission around the globe.
Meet HII's Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense - the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that's right for you. Apply today. We look forward to meeting you.
To learn more about Mission Technologies, click here for a short video:
Job Description
HII Mission Technologies has been selected as one of Military.com's "Top 25 Employers for Veterans in 2024" and we are a Forbes Best Large Employer for 2023!
Are you ready to take your career to the next level? We are seeking talented and motivated Help Desk Professionals to join our team!
We are seeking a Help Desk Technical Support Specialist who will support our Mission Technologies Division, which has over 100 facilities worldwide and provides capabilities to support an all-domain force that includes artificial intelligence and machine learning, autonomous systems, critical nuclear operations, LVC systems, cyberspace strategies, and platform modernization.
This position requires onsite work at The United States Army Ground Vehicle System Center GVSC located in Warren, MI.
What you will do
-
Resolve technical problems and answer queries by telephone or self-service ticket in support of computer hardware, software, network, system/application access, and telecommunications systems.
-
Diagnose, identify, isolate, and analyze problems utilizing historical database records.
-
Escalate issues to product line specialists, application or system support specialists.
-
Maintain and update records and tracking databases.
-
Alert management to recurring problems and patterns of problems.
What we are looking for
-
AA or other 2 year technical degree in related discipline and 1 year related experience. HS + 3 years related experience may be substituted for AA degree.
-
CompTIA Security+ or higher required.
-
Clearance: Ability to obtain and maintain a SECRET security clearance.
Preferred Requirements
-
Associates Degree or other 2 year technical degree in related discipline and 3 years of related experience; or High School Diploma or equivalent and 5 years related experience.
-
Microsoft Windows 10 certification.
-
Active SECRET security clearance.
Physical Requirements
- Job Performance will normally require only minor lifting and carrying of boxes of records or equipment.
HII is more than a job - it's an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.
Why HII
We build the world's most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.
Recognized as one of America's top large company employers, we are a values and ethics driven organization that puts people's safety and well-being first. Regardless of your role or where you serve, at HII, you'll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.
Together we are working to ensure a future where everyone can be free and thrive.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Do You Need Assistance?
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1- for assistance. Press #3 for HII Mission Technologies.
Help Desk Technical Support 2 - 23557
Posted 5 days ago
Job Viewed
Job Description
Required Travel: 0 - 10%
Employment Type: Full Time/Salaried/Exempt
Anticipated Salary Range: $37,035.00 - $50,000.00
Security Clearance: Ability to Obtain
Level of Experience: Mid HI
This opportunity resides with All-Domain Operations (ADO), a business group within HII's Mission Technologies division. All-Domain Operations comprises multi-domain operations, platforms and logistics, and intelligence operations.
HII designs, develops, integrates and manages the sensors, systems and other assets necessary to support integrated ISR operations and accelerated decision-making. With data fusion and mission management capabilities for the Department of Defense, the combatant commands and the intelligence community, HII advances the mission around the globe.
Meet HII's Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense - the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that's right for you. Apply today. We look forward to meeting you.
To learn more about Mission Technologies, click here for a short video: Description
HII Mission Technologies has been selected as one of Military.com's "Top 25 Employers for Veterans in 2024" and we are a Forbes Best Large Employer for 2023!
Are you ready to take your career to the next level? We are seeking talented and motivated Help Desk Professionals to join our team!
We are seeking a Help Desk Technical Support Specialist who will support our Mission Technologies Division, which has over 100 facilities worldwide and provides capabilities to support an all-domain force that includes artificial intelligence and machine learning, autonomous systems, critical nuclear operations, LVC systems, cyberspace strategies, and platform modernization.
This position requires onsite work at The United States Army Ground Vehicle System Center GVSC located in Warren, MI.
What you will do
+ Resolve technical problems and answer queries by telephone or self-service ticket in support of computer hardware, software, network, system/application access, and telecommunications systems.
+ Diagnose, identify, isolate, and analyze problems utilizing historical database records.
+ Escalate issues to product line specialists, application or system support specialists.
+ Maintain and update records and tracking databases.
+ Alert management to recurring problems and patterns of problems.
What we are looking for
+ AA or other 2 year technical degree in related discipline and 1 year related experience. HS + 3 years related experience may be substituted for AA degree.
+ CompTIA Security+ or higher required.
+ Clearance: Ability to obtain and maintain a SECRET security clearance.
Preferred Requirements
+ Associates Degree or other 2 year technical degree in related discipline and 3 years of related experience; or High School Diploma or equivalent and 5 years related experience.
+ Microsoft Windows 10 certification.
+ Active SECRET security clearance.
Physical Requirements
+ Job Performance will normally require only minor lifting and carrying of boxes of records or equipment.
HII is more than a job - it's an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.
Why HII
We build the world's most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.
Recognized as one of America's top large company employers, we are a values and ethics driven organization that puts people's safety and well-being first. Regardless of your role or where you serve, at HII, you'll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.
Together we are working to ensure a future where everyone can be free and thrive.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Do You Need Assistance?
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1- for assistance. Press #3 for HII Mission Technologies.