43 Front Desk jobs in Pineville
Concierge
Job Viewed
Job Description
Job Summary:
The Concierge at Marriott acts as the go-to resource for guests seeking information or services during their stay. This role involves offering personalized assistance and ensuring that guest requests are met with the highest level of hospitality and professionalism.
Responsibilities:
- Provide guests with information about local features such as shopping, dining, nightlife, and recreational destinations.
- Make travel arrangements for guests, including tours, reservations, and transportation.
- Assist guests with services such as spa appointments, tee times, tickets to special events, and restaurant reservations.
- Handle special requests for guests with specific needs.
- Coordinate the delivery of guest amenities and handle luggage assistance when needed.
- Maintain a logbook of guest inquiries and requests, ensuring timely follow-up and satisfaction.
- Build and maintain relationships with local vendors and service providers.
Qualifications:
- Proven experience as a concierge or in a similar role.
- Excellent knowledge of the local area, including attractions, events, and activities.
- Strong organizational and multitasking abilities.
- Exceptional communication skills and a customer-oriented approach.
- Fluent in English; additional languages are a plus.
- High school diploma; degree in hospitality or relevant field preferred.
Job No Longer Available
This position is no longer listed on WhatJobs. The employer may be reviewing applications, filled the role, or has removed the listing.
However, we have similar jobs available for you below.
Front Desk Agent
Posted today
Job Viewed
Job Description
The Front Desk Agent at Courtyard by Marriott Alexandria is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.
ESSENTIAL FUNCTIONS :
- Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
- Maintain proper operation of the telephone switchboard.
- Answer guest inquiries about hotel service, facilities, and hours of operation.
- Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
- Respond to guest requests in a timely and professional manner.
- Maintain confidentiality and security of all guests and hotel information.
- Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction.
- Be aware of all rates, packages, and special promotions.
- Be familiar with all in-house groups and high demand/restricted dates.
- Take all necessary information when taking room reservations and follow rate quoting scenario.
- Be knowledgeable of the front desk computer system.
- Log and deliver packages, mail, and messages.
- Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel.
- Accurately complete the check-in and checkout process.
- Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.
- Restocks front desk area and supplies as required or assigned by immediate supervisor.
- Ability to follow a checklist.
- Perform other duties as assigned.
- Must have a positive attitude and willingness to learn.
- Demonstrate the ability to multi-task.
- Demonstrate the ability to be detail oriented.
- Demonstrate the ability to problem solve to effectively deal with internal and external customers.
- Must have basic English verbal and written communication skills.
- Must work well in stressful, high-pressure situations.
- Basic math skills.
- Must have the ability to obtain alcohol awareness certification as required by the State.
- Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
- Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
- Must be able to convey information and ideas clearly.
- Must have a desire to serve all guests.
- Must meet the legal age to serve alcoholic beverages (at select properties).
- Experience in a hotel or a related field.
- Brand knowledge and experience.
Our Company
- MCR is the 3rd-largest hotel owner-operator in the United States.
- Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
- MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities .
- MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
- MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020 .
- MCR is a three-time recipient of the Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer .
- For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
- Hotel Discounts
- Weekly Pay
- Paid Time Off
- Retirement Options
- Referral bonuses
- Career advancement & upward mobility
- Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
Hotel Front Desk Attendant
Posted today
Job Viewed
Job Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
•Work with the housekeeping staff to ensure rooms are ready for new guests
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•Handle customer complaints as necessary
•Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
•Bookkeeping: keep accurate records of all hotel guest account information
Qualifications
•Well-versed in taking telephone calls and handling stressful situations
•1+ year of hotel industry experience or related job preferred
•High school graduate, GED recipient, or equivalent
•Exhibits working knowledge of Microsoft Office and reservation management systems
•Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Front Desk Supervisor/Customer Service - Hilton
Posted today
Job Viewed
Job Description
Hilton Hotel Brands - Front Desk Agent
Posted today
Job Viewed
Job Description
Four Points Alexandria - Front Desk Agent
Posted today
Job Viewed
Job Description
Aimbridge Hospitality - 2301 N Macarthur Dr (Guest Service / Concierge) As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of operation; Handle check-ins and check-outs; Deliver guest items.Hiring Immediately >>
Office Assistant
Posted 5 days ago
Job Viewed
Job Description
Front Desk Assistant needed for high volume office
Must be computer literate and efficient in Microsoft Word and Excel with a solid customer service background.
Qualities needed:
- Self- motivated
- Dependable with stable work history
- Outgoing personality
- Excellent customer service skills
- Team player that will work well in a team environment
- Ability to multi-task in a fast-paced environment and handle challenging priorities as needed.
Competitive salary, incentive bonuses, and excellent benefit package.
Be The First To Know
About the latest Front desk Jobs in Pineville !