What Jobs are available for Guest Service Representatives in Minneapolis?

Field Service Representative
Location:
MN, US
Job ID:
54622
Category:
Customer Support & Advocacy
Stratasys is a world leader in 3D printing!
**Stratasys** is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consumer products and healthcare. Through smart and connected 3D printers, polymer materials, a software ecosystem, and parts on demand, Stratasys solutions deliver competitive advantages at every stage in the product value chain. The world's leading organizations turn to Stratasys to transform product design, bring agility to manufacturing and supply chains, and improve patient care.
**Stratasys** is seeking an experienced **Field Service Representative** to install, troubleshoot, and maintain 3D printing equipment at customer sites. This role involves resolving technical issues, supporting end-users, and ensuring high performance of our products.
Candidates must reside within 50 miles of a major airport in Minnesota and be able to travel to customer locations and our regional HQ in Minneapolis, MN.
**Location** : Minneapolis, MN
**What you will be doing:**
+ Install Stratasys hardware and software at customer sites
+ Diagnose and repair hardware and software issues
+ Perform preventive maintenance on equipment
+ Train customers on proper product use
+ Respond to customer inquiries and provide clear, effective communication
+ Ensure customer satisfaction through follow-up after service visits
+ Document all service activities in the tracking system
+ Manage service inventory according to established protocols
+ Submit timely and accurate service reports, expense forms, and related documentation
+ Follow all company safety policies and procedures
+ Attend all required company training
+ Demonstrate commitments to Stratasys Behaviors by leading, acting, and modeling these values
+ Other responsibilities as assigned by the department or manager
**Must Have Qualifications:**
+ High School Diploma or equivalent and a minimum of 2 years of related experience, or an advanced degree without experience
+ 2+ years field service experience installing and repairing: computer systems and electro-mechanical equipment
+ Intermediate electro-mechanical proficiency
**Nice to Have Qualifications:**
+ Strong knowledge of computer hardware and software installation, diagnostics, and troubleshooting
+ Proficient in operating systems, smartphones, and mobile devices
+ Skilled in Microsoft Office applications (Word, Excel, Windows, etc.)
+ Experience with CAD/CAM, productivity, and database software is a plus
+ Familiar with hand tools, multimeters, and Stratasys application software
+ Self-motivated with strong interpersonal skills
+ Able to prioritize tasks across multiple disciplines
+ Capable of working independently or collaboratively
**Travel:** This position is 100% remote, requiring up to 70-80% daily travel to customer locations
**What you will be part of:**
+ Company Overview - Our Culture and Values - Our Sustainability "3D Printing a Better Tomorrow" _-_ Our Locations _-_ Check out our Video - Information:**
At Stratasys we have designed a comprehensive Total Rewards program that goes beyond the basics and supports our People First strategy. When you join Stratasys, you'll gain access to benefits and perks that will support you and your family both inside and outside of work.
For this position, the typical annual starting base salary is from $66,516 to $81,118, which does not include variable incentive pay. This range represents a good faith estimate for this position. Your individual base pay will depend on your skills, qualifications, geographical location, and/or experiences.
In addition to a competitive salary, we offer a comprehensive total rewards package (e.g., Medical, Dental & Vision, Health Savings Accounts, Mental Health Resources etc.), recognition programs, employee stock purchase plan, and 401(k) with company match.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
**Stratasys** is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. Please view Equal Employment Opportunity Posters provided by OFCCP here

For this U.S. based position, the expected compensation range is $66,000 - $99,000 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.

Schneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?

We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a site-based position with occasional nonstandard hours. There is a 40-hour guarantee (+Overtime), with most work occurring at customer sites.

This Field Service Representative position will be within our U.S. Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure.

As a Field Service Representative, a typical day for you might include:

• Pre-site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service teams
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Working with your Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

On some days, you may even:

• Travel throughout the region for local customer support or even countrywide travel. This includes overnight travel by vehicle/air.
• Assist senior technicians and support Project Management on larger system start-ups
• Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
• Act on behalf of the District Service Manager to resolve operational issues as required

This may be the next step in your career journey if you have:

• An Associate's degree, trade/vocational certification, Military training or similar experience in electrical-related disciplines.
• The ability to read blueprints/schematics
• Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
• 2+ years of field service repair and customer service with UPS (Uninterruptible power supply (UPS) systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro-mechanical or electronics related equipment
• 2+ years in Field Services or equivalent industry experience.
• Must possess good safety practices and adhere to the company's safety procedures/polices (lock out tag out, comply with all safety programs and complete safety related trainings on time.
• Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative.
• NFPA-70E or OSHA experience is preferred
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and operation manuals
• The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
• Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds.
• Work outside in a variety of environmental extremes such as heat, cold, rain, and dust.
• Remain in a standing position for extended periods of time, including working in small confined spaces.

What we have for you:

Within your first 180 days, you'll experience a unique, team-oriented welcome with 8 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. Upon return from each training visit, you'll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.

Hear from one of our Field Service Representatives who loves her job and working with her customers!

Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us: us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inc lusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Description & Requirements

Maximus is looking for customer service representatives in and around the Jacksonville, FL area. The role - provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). May support multiple Federal government agencies on critical programs.

Must reside within a 75 radius of the Jacksonville, FL area. This position is fully remote; however, you must be able to go onsite to pick up equipment at the Maximus Jacksonville, FL location.

This position will require a favorable Federal suitability clearance post-hire as mandated by the client.

*Position is contingent upon contract award*

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

- Experience in a call center environment highly preferred

- Must Be a US Citizen

- This position requires all work to be performed within the Continental US. Must currently live in and have permanent residence within the Continental US.

- Must be able to successfully obtain a favorable Federal suitability clearance post-hire as mandated by the client.

- Must be able to pick up equipment at the Maximus Jacksonville, FL Location.

Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

16.00

Maximum Salary

$

16.00

Description & Requirements

Maximus is looking for customer service representatives in and around the Pharr Texas/Brownsville TX areas. The role - provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). May support multiple Federal government agencies on critical programs

Must reside within a 75 radius of the Brownsville or Pharr Texas area.

This position is fully remote; however, you must be able to go onsite to the Maximus Pharr Texas location to pick up equipment.

This position will require a favorable Federal suitability clearance post-hire as mandated by the client.

*Position is contingent upon contract award*

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

- Experience in a call center environment highly preferred

- Must Be a US Citizen

- This position requires all work to be performed within the Continental US. Must currently live in and have permanent residence within the Continental US.

- Must be able to successfully obtain a favorable Federal suitability clearance post-hire as mandated by the client.

- Must be able to pick up equipment at the Maximus Pharr, TX Location.

Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

16.00

Maximum Salary

$

16.00

Description & Requirements

Every day, Bilingual Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.

*Please note this job posting is for the upcoming class in New York City. This position is fully remote in New York City, candidates must live within 100 miles radius of the office location in New York, NY. There is 6 weeks of paid training (remote training).

Why Join Maximus?

- Base rate $21.50/hr for Bilingual

-$2.50/hr for Trilingual

- 200 in referral incentives

- Competitive Compensation: Quarterly bonuses based on performance included!

- Comprehensive Insurance Coverage: Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- Future Planning: Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- Paid Time Off Package: Enjoy PTO, Holidays, and sick leave,

- Holistic Wellness Support: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- Recognition Platform: Acknowledge and appreciate outstanding employee contributions.

- Tuition Reimbursement: Invest in your ongoing education and development.

- Employee Perks and Discounts: Additional benefits and discounts exclusively for employees.

- Maximus Wellness Program and Resources: Access a range of wellness programs and resources tailored to your needs.

- Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

- Respond effectively to all forms of inbound and outbound contacts.
- Track and document all inquiries using the applicable systems.
- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.
- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Facilitate translation services for non-English speaking callers according to procedures.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.
- Must be able to remain in a stationary position for an extended period of time.
- Responsible for adhering to established safety standards.
- Meet Quality Assurance (QA) and other key performance metrics.
- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.
- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary.
- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.

Minimum Requirements

- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
- This position requires proficiency in English and Mandarin, Cantonese or Russian language or proficiency in both Spanish and Haitian Creole languages.

- Must be able to speak and read in Mandarin and/or Cantonese and English
- Strong data entry and telephone skills.
- Excellent organizational, interpersonal, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced work environment.
- Ability to successfully execute many complex tasks simultaneously.
- Ability to work as a team member, as well as independently.
- Previous experience with computers, phone systems, and headsets preferred.
- Previous experience in customer service preferred.

#NYSOHcsr #NYSOHPriority #LI-Remote #maxcorp

Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

21.50

Maximum Salary

21.50

Seeking participants for Focus Group and market research studies. Work part-time from home and earn up to $750 per week. Register to see if you are eligible. Customer service representative agent experience not required.
Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.


Compensation:

* $5- 150 (per 1 hour session)
* 300- 750 (multi-session studies)

Job Requirements:

* Show up at least 10 mins before discussion start time.
* Participate by completing written and oral instructions.
* Complete written survey provided for each panel.
* MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.

Qualifications:

* Must have either a smartphone with working camera or desktop/laptop with webcam
* Must have access to high speed internet connection
* Desire to fully participate in one or several of the above topics
* Ability to read, understand, and follow oral and written instructions.
* Customer service representative agent experience is not necessary.

Job Benefits:

* Flexibility to take part in discussions online or in-person.
* No commute needed should you choose to work from home remotely.
* No minimum hours. You can do this part-time or full-time
* Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
* You get to review and use new products or services before they are released to the public.

You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Our client is looking for an experienced and dedicated Remote Customer Support Lead to manage and enhance our customer service operations. This role is fully remote, offering the flexibility to work from anywhere. As the Customer Support Lead, you will be responsible for overseeing a team of customer service representatives, ensuring the delivery of exceptional support and fostering a customer-centric culture. Your key duties will include managing daily support operations, developing and implementing support policies and procedures, and monitoring team performance metrics to ensure service level agreements (SLAs) are met and exceeded. You will coach, mentor, and train support agents, providing guidance on complex customer issues and ensuring consistent service quality. Identifying customer pain points and collaborating with product and engineering teams to implement solutions and improvements will be a vital part of your role. Developing comprehensive knowledge base articles and self-service resources to empower customers and reduce support volume is also expected. This position requires strong leadership capabilities, excellent problem-solving skills, and a deep understanding of customer service best practices. You will be responsible for handling escalated customer inquiries and ensuring timely and satisfactory resolutions. A proven ability to motivate a remote team and drive performance is crucial. A Bachelor's degree in Business Administration, Communications, or a related field, along with a minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or lead role, is required. Proficiency with customer support software, ticketing systems (e.g., Zendesk, Intercom), and CRM platforms is essential. If you are a results-driven leader passionate about delivering outstanding customer experiences and thrive in a remote work environment, we want to hear from you.

Our client, a fast-growing technology firm, is seeking a seasoned Senior Customer Support Manager to lead their support operations in Minneapolis, Minnesota, US . This leadership role is critical for ensuring exceptional customer experiences and maintaining high levels of customer satisfaction. You will be responsible for managing a team of customer support professionals, setting performance standards, and developing strategies to enhance support efficiency and effectiveness. The ideal candidate will possess a deep understanding of customer service principles and best practices, with a proven ability to motivate and develop support teams. Key responsibilities include overseeing ticket resolution, managing escalations, analyzing support metrics, and identifying areas for process improvement. Experience with CRM systems and helpdesk software is essential, along with a strong capability to implement and optimize support workflows. You will also collaborate closely with product and engineering teams to provide feedback and advocate for customer needs, ensuring that customer insights drive product development. This hybrid position requires a balance of on-site strategic planning and team collaboration with the flexibility of remote work. A Bachelor's degree in Business Administration, Communications, or a related field is preferred, along with a minimum of 7 years of experience in customer support roles, including at least 3 years in a management or team lead capacity. Exceptional problem-solving, communication, and leadership skills are a must. If you are passionate about delivering outstanding customer service and building high-performing support teams, we encourage you to apply.

Join our innovative company as a Technical Customer Support Specialist in Minneapolis, Minnesota, US . This hybrid role offers the best of both worlds, allowing you to collaborate in person with your team while also enjoying the flexibility of remote work. You will be the first point of contact for our customers, providing exceptional support for our cutting-edge software products. Your primary responsibility will be to troubleshoot and resolve technical issues, ensuring customer satisfaction and retention. This involves active listening, clear communication, and a deep understanding of our product suite. You'll work closely with our engineering and product teams to identify recurring issues and contribute to product improvements. If you are passionate about technology and helping others, this is the perfect opportunity for you.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve complex technical issues related to our software applications.
• Guide customers through product features, troubleshooting steps, and best practices.
• Escalate unresolved issues to appropriate internal teams, such as engineering or product development.
• Document all customer interactions, issues, and resolutions in our CRM system.
• Create and maintain knowledge base articles and FAQs to empower customers and internal teams.
• Identify trends in customer issues and provide feedback to product and engineering teams for continuous improvement.
• Participate in training sessions to stay updated on product updates and new features.
• Contribute to a positive and collaborative team environment, sharing knowledge and best practices.
• Achieve and maintain target metrics for customer satisfaction, first-call resolution, and response times.

Qualifications:

• Proven experience in a technical customer support or helpdesk role.
• Strong understanding of software applications and troubleshooting methodologies.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to explain technical concepts clearly to non-technical users.
• Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce).
• Familiarity with cloud-based technologies and SaaS products is a plus.
• Associate's or Bachelor's degree in a related field, or equivalent work experience.
• Ability to work effectively in a hybrid work model, balancing remote and in-office days.
• A proactive and customer-centric approach to problem-solving.
• Detail-oriented and organized with strong documentation skills.

This is a fantastic chance to grow your career in a supportive and dynamic environment, contributing directly to the success of our valued customers.