92 Help Desk Analyst jobs in Phoenix

• In this role, you will participate in the programming and configuration of an Enterprise Resource Planning (ERP) application that is integrated with business processes/data and IT infrastructure.
• You will assist with the development of workflow and data conversion, and with software integration and external interfaces.
• Your work will contribute to supporting business needs with technological solutions.

• Involved in resolving day-to-day tickets/user issues for the smooth functioning of business.
• Planning/maintain to test the data information system and documentation.
• Strong experience in research, troubleshooting, benchmark testing, debugging, program design, coding, and documentation under general supervision.
• Develop efficient methods to reuse existing components.
• Applies thorough technical knowledge and understanding of business applications required to facilitate the development of supporting knowledge architecture and standards.
• Collaborate with cross-functional teams to determine business requirements.
• Possess expertise in process and data modeling, architecture development, and IT planning methodologies, as well as extensive knowledge of enterprise business and decision-making processes.
• Strong team skills to gain credibility with business users and stakeholders, and must possess the ability to work with other IT team members to ensure solid cross-functional decisions are made by the team.
• Design, execute, assess, and troubleshoot software programs and applications.
• Provides support in configuration, coding, developing, and documenting software specifications throughout the project life cycle.
• Prepare Oracle Functional Testing documents and Unit test documents for the related areas.
• Performs other duties as assigned.

• Bachelors degree and 1-2 years of PL/SQL and Oracle knowledge or in lieu of degree, 5-6 years of relevant experience with PL/SQL and Oracle knowledge.
• Must be a US citizen.

• Minimum of 3+ years of Techno-functional experience in using Oracle eBusiness applications.
• Strong understanding in Oracle 'Procure to Pay' process.
• Experience in Supporting for the following modules: Purchasing, Procurement, Sourcing, iSupplier, Inventory and Order Management.
• Should have good working L1 Technical Support experience with CEMLI and should have done handful of Oracle EBS Application
• Perceived internally and externally as technically/techno functionally knowledgeable in the specific modules assigned.
• Demonstrates ability to teach others the techno Functional and other skills needed to achieve results at the optimum level of performance.
• Should have knowledge/experience in working with Oracle-on-Oracle Standard issues (SR).
• Should be able to handle Support issues independently with minimum supervision.
• Should have good knowledge/experience in researching/troubleshooting/debugging the issues in PL/SQL Packages.

• SQL, PL/SQL, Performance Tuning, Oracle Workflow, AME, XML Publisher, and WebADI
• Should have good knowledge in Oracle Application Technical Architecture.
• Should have good experience in Testing Documentation.

• It's nice to have Integration knowledge with Oracle EBS using SOA
• It's nice to have Oracle Apex, SOA Technical knowledge.
• It's nice to have Data Lake knowledge.

• GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

Job Description

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we're passionately dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days in-office and 2 days remotely.

This role is based at our HQ in Solon, Ohio or Tempe, Arizona.

Hours: 11:30-8:00 pm US Eastern Time.

The Role:

As a Client Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyze complex issues, engage with our worldwide client base, and provide an incredible customer experience every day. Our success comes from collaborative problem solving, creative solutions and client centricity.

In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues. MRI Software will rely on you to listen to and empathize with our clients and use your troubleshooting skills and creativity to meet their needs and deliver a consistent, professional experience.

You Have:

• Customer focus and a passion for helping other
• Creative and curious troubleshooter
• Strong organization and time management skills
• Ability to pick up and learn new concepts
• Compassionate and confident communicator

• Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Enjoy peace of mind over yours and your family's health with our medical coverage options and HSA benefit
• Invest in our competitive 401k plan and help set you up for your future
• Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
• Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of 'Flexi' time a year
• Further your professional development and growth with our generous Tuition Reimbursement offerings
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

Job Description

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we're passionately dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days in-office and 2 days remotely.

This role is based at our HQ in Solon, Ohio or Tempe, Arizona.

Hours: 11:30-8:00 pm US Eastern Time.

The Role:

As a Client Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyze complex issues, engage with our worldwide client base, and provide an incredible customer experience every day. Our success comes from collaborative problem solving, creative solutions and client centricity.

In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues. MRI Software will rely on you to listen to and empathize with our clients and use your troubleshooting skills and creativity to meet their needs and deliver a consistent, professional experience.

You Have:

• Customer focus and a passion for helping other
• Creative and curious troubleshooter
• Strong organization and time management skills
• Ability to pick up and learn new concepts
• Compassionate and confident communicator

• Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Enjoy peace of mind over yours and your family's health with our medical coverage options and HSA benefit
• Invest in our competitive 401k plan and help set you up for your future
• Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
• Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of 'Flexi' time a year
• Further your professional development and growth with our generous Tuition Reimbursement offerings
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve peoples lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And were passionately dedicated to creating a work environment that you look forward to every single day. Thats why we invest heavily in our employee engagement, so you enjoy the tech industrys best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, were on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days in-office and 2 days remotely.

This role is based at our HQ in Solon, Ohio or Tempe, Arizona.

Hours: 11:30-8:00 pm US Eastern Time.

The Role:

As a Client Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyze complex issues, engage with our worldwide client base, and provide an incredible customer experience every day. Our success comes from collaborative problem solving, creative solutions and client centricity.

In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues. MRI Software will rely on you to listen to and empathize with our clients and use your troubleshooting skills and creativity to meet their needs and deliver a consistent, professional experience.

You Have:

• Customer focus and a passion for helping other
• Creative and curious troubleshooter
• Strong organization and time management skills
• Ability to pick up and learn new concepts
• Compassionate and confident communicator

Were obsessed with making this the best job youve ever had!

We want our teams to love working here, so weve created some incredible perks for you to enjoy:

• Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Enjoy peace of mind over yours and your familys health with our medical coverage options and HSA benefit
• Invest in our competitive 401k plan and help set you up for your future
• Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
• Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of Flexi time a year
• Further your professional development and growth with our generous Tuition Reimbursement offerings
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

At MRI, our company culture is more than a talking point its what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRIs high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.

Environmental Conditions

This person will work predominantly in an office type environment.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit up to 8 or more hours a day. The employee is frequently required to see, hear and speak. The employee may be required to work at a computer work station for more than 5 hours a day.

Mental Demands

Reading, studying focused listening, auditing, inspecting, proofreading, and evaluating required. Ability to give, receive, and analyze information and prepare written materials. Ability to communicate effectively (verbal and written); interpret policy, procedures, and data.

MRI Software is an Equal Opportunity Employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, you are welcome here.

Requisition ID: 285310

• Relocation Authorized: None

• Telework Type: Part-Time Telework

• Work Location: Glendale, AZ

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.

Core to Bechtel is our Vision, Values and Commitments . They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report .

In this role, you will participate in the programming and configuration of an Enterprise Resource Planning (ERP) application that is integrated with business processes/data and IT infrastructure. You will assist with development of workflow and data conversion, and with software integration and external interfaces. Your work will contribute to supporting business needs with technological solutions.

"This position is designated as part-time telework per our global telework policy and will require at least three days of in-person attendance per week at the Glendale office. Weekly in-person schedules will be determined by the individual and their supervisor, in consultation with functional or project leadership"

• Involved in resolving day to day tickets/user issues for the smooth functioning of business.

• Planning/maintain to test the data information system and documentation.

• Strong experience in research, troubleshoot, benchmark testing, debugging, program design, coding, and documentation under general supervision.

• Develop efficient methods to reuse existing components.

• Applies thorough technical knowledge and understanding of business applications required to facilitate the development of supporting knowledge architecture and standards.

• Collaborate with cross-functional teams to determine business requirements.

• Possess expertise in process and data modeling, architecture development and IT planning methodologies, as well as extensive knowledge of enterprise business and decision-making processes.

• Strong team skills to gain credibility with business users, stakeholders, and must possess the ability to work with other IT team members to ensure solid cross-functional decisions are made by the team.

• Design, execute, assess, and troubleshoot software programs and applications.

• Provides support in configuration, coding, developing, and documenting software specifications throughout the project life cycle.

• Prepare Oracle Functional Testing documents and Unit test documents for the related areas.

• Performs other duties as assigned.

• Typically a University Hire with 1-2 years of experience or 5-6 years of relevant work experience

• Must be a US citizen.

• 3+ years' Techno Functional experience in using Oracle eBusiness applications.

• Strong understanding in Oracle 'Procure to Pay' process.

• Experience in Supporting for the following modules: Purchasing, Procurement, Sourcing, iSupplier, Inventory and Order Management.

• L1 Technical Support experience with CEMLI and should have done handful of Oracle EBS Application

• Perceived internally and externally as technically/techno functional knowledgeable in the specific modules assigned.

• Demonstrates ability to teach others the techno functional and other skills needed to achieve results at the optimum level of performance.

• Knowledge/experience in working with Oracle-on-Oracle Standard issues (SR).

• Handle Support issues independently with minimum supervision.

• Knowledge/experience in research/troubleshoot/debug the issues in PL/SQL Packages.

• Experience in the following tools:

• SQL, PL/SQL, Performance Tuning, Oracle Workflow, AME, XML Publisher and WebADI

• Knowledge in Oracle Application Technical Architecture.

• Experience in Testing Documentation.

• Integration knowledge with Oracle EBS using SOA

• Oracle Apex, SOA Technical knowledge.

• Data Lake knowledge.

For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards

As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.

We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.

Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to

We are excited to announce an opportunity for a Technical Client Support Analyst at KUBRA! This key role is designed to provide tier-two technical support to KUBRA's clients. The Technical Client Support Analyst is the initial point of contact for clients and works with teams across the organization in the identification, troubleshooting, escalation and resolution of issues.

This position includes participation in an on-call support rotation to provide 24x7 support to clients with Premium support agreements.

This is a HYBRID role located in Tempe, AZ.

What you get to do everyday!

• Review and react to client support and operational issues, assisting the team with initial triage, understanding of client implementations, and resolution of problems
• Manage communications with clients throughout the life of a request and coordinate with developers and others to address issues
• Lead weekly case review with key clients
• Conduct internal reporting on Key Performance Indicators (KPIs) for cases under management
• Coordinate with various internal teams as necessary, including Product Development, Network Services, Service Delivery, Sales, and Marketing teams
• Work on special projects as required
• Provide on-call after hours support on a rotating basis
• Develop and document new troubleshooting procedures as necessary
• Build and maintain knowledge of supported products and implementations
• Perform configuration and code changes on existing applications to meet customer needs
• Other duties as assigned

• Excellent verbal and written communications skills
• Ability to explain technical issues to those unfamiliar with the subject via email, telephone, and in person in a professional manner
• Ability to collaborate with fellow team members and teams across the organization
• Strong technical and problem-solving skills to support understanding of enterprise software solutions, enterprise architecture, and troubleshooting of problems
• Strong work ethic and dedication to providing 100% client satisfaction
• An interest in creating and tinkering with technology

• Associate's degree or work experience demonstrating professional communication and inter-office skills
• Diploma or Degree in Computer Information Systems or related program is preferred
• 0-1 years of experience in Customer Service, software/IT support, or as a skilled user of enterprise software
• Demonstrated aptitude for troubleshooting technical problems
• A general understanding of servers, networks, enterprise software, and data integration between enterprise applications
• Experience with enterprise software in a support or advanced business user role is strongly preferred
• Familiarity with cloud/virtualized environments (such as AWS, Azure, DigitalOcean, or Google App Engine), relational databases, SQL queries, basic syntax, and C# or Java code is preferred
• Experience with reporting from enterprise applications and data warehouses is preferred
• Basic Linux command line skills are preferred
• Ability to create and edit HTML and embedded CSS, particularly for use in emails, is preferred
• Successful candidates must be able to demonstrate their experience designing and implementing information access solutions on Windows OS using the following tools: Visual Basic, C++, SQL Server, Access, ASP, ASP.Net, C#, JavaScript, HTML and CSS OR the ability to create and run SQL queries, make minor changes to Java code, and create or modify HTML documents

• Award-winning culture that fosters growth, diversity and inclusion for all
• Paid day off for your birthday
• Free LinkedIn Learning subscription
• Annual performance-based bonuses
• Continued education with our education reimbursement program
• Flexible schedules
• Free unlimited access to our refreshment stations (fully stocked with tea, coffee and other beverages)
• Two paid days for volunteer opportunities
• Free on-site Fitness center
• Access to a 'Tickets at Work' membership
• A free premium membership for 'Headspace'; an app geared towards mental health and wellbeing
• 401k Matching

We are excited to announce an opportunity for a Technical Client Support Analyst at KUBRA! This key role is designed to provide tier-two technical support to KUBRA's clients. The Technical Client Support Analyst is the initial point of contact for clients and works with teams across the organization in the identification, troubleshooting, escalation and resolution of issues.

This position includes participation in an on-call support rotation to provide 24x7 support to clients with Premium support agreements.

This is a HYBRID role located in Tempe, AZ.

What you get to do everyday!

• Review and react to client support and operational issues, assisting the team with initial triage, understanding of client implementations, and resolution of problems
• Manage communications with clients throughout the life of a request and coordinate with developers and others to address issues
• Lead weekly case review with key clients
• Conduct internal reporting on Key Performance Indicators (KPIs) for cases under management
• Coordinate with various internal teams as necessary, including Product Development, Network Services, Service Delivery, Sales, and Marketing teams
• Work on special projects as required
• Provide on-call after hours support on a rotating basis
• Develop and document new troubleshooting procedures as necessary
• Build and maintain knowledge of supported products and implementations
• Perform configuration and code changes on existing applications to meet customer needs
• Other duties as assigned

• Excellent verbal and written communications skills
• Ability to explain technical issues to those unfamiliar with the subject via email, telephone, and in person in a professional manner
• Ability to collaborate with fellow team members and teams across the organization
• Strong technical and problem-solving skills to support understanding of enterprise software solutions, enterprise architecture, and troubleshooting of problems
• Strong work ethic and dedication to providing 100% client satisfaction
• An interest in creating and tinkering with technology

• Associate's degree or work experience demonstrating professional communication and inter-office skills
• Diploma or Degree in Computer Information Systems or related program is preferred
• 0-1 years of experience in Customer Service, software/IT support, or as a skilled user of enterprise software
• Demonstrated aptitude for troubleshooting technical problems
• A general understanding of servers, networks, enterprise software, and data integration between enterprise applications
• Experience with enterprise software in a support or advanced business user role is strongly preferred
• Familiarity with cloud/virtualized environments (such as AWS, Azure, DigitalOcean, or Google App Engine), relational databases, SQL queries, basic syntax, and C# or Java code is preferred
• Experience with reporting from enterprise applications and data warehouses is preferred
• Basic Linux command line skills are preferred
• Ability to create and edit HTML and embedded CSS, particularly for use in emails, is preferred
• Successful candidates must be able to demonstrate their experience designing and implementing information access solutions on Windows OS using the following tools: Visual Basic, C++, SQL Server, Access, ASP, ASP.Net, C#, JavaScript, HTML and CSS OR the ability to create and run SQL queries, make minor changes to Java code, and create or modify HTML documents

• Award-winning culture that fosters growth, diversity and inclusion for all
• Paid day off for your birthday
• Free LinkedIn Learning subscription
• Annual performance-based bonuses
• Continued education with our education reimbursement program
• Flexible schedules
• Free unlimited access to our refreshment stations (fully stocked with tea, coffee and other beverages)
• Two paid days for volunteer opportunities
• Free on-site Fitness center
• Access to a 'Tickets at Work' membership
• A free premium membership for 'Headspace'; an app geared towards mental health and wellbeing
• 401k Matching

Job Description

Insight Global is looking for a Technology Support Analyst to join one of the largest non-profit healthcare systems in the US. In this role, you will be supporting the Supply & Service Resource Management (SSRM/Supply Chain) applications, including the ERP system, in accordance with companywide standards. Additionally responsible for extrapolation data from multiple sources, organizations, and presenting the outcome to leadership. This position will also demonstrate strong data analytics skills and manage processes that bring the customer value. Other responsibilities include:

-Utilizing documentation and procedural standards, this position is responsible to maintain the SSRM applications (ERP, Contract Management System, Item Request system) on a regular basis. -Leads special projects, leads and participates in meetings where appropriate, contributes to continuous improvement of process, customer service, financial outcomes, and value add.

-Lead implementation of new facilities within ERP system, ensuring appropriate data migration, end-user training, and adherence to project milestones. Assess the degree of change management required to meet technology and business goals. Work collaboratively with facility materials management and other functional leaders. Manage the site resources jointly with facility management to ensure tasks are completed as scheduled.

-Services as a resource for troubleshooting and resolving issues related to SSRM technology

-Electronic data interchange (EDI), works with trading partners to resolve any operational issues, coordinate and test all EDI implementations with EDI partners, analyze current implementations, make recommendations for improvement. Process and monitor all inbound/outbound documents. -Review and test upgrades, and added functionality in order to support ERP system.

-Develop reports, analyze data, update data for ERP system.

-Develop and train ERP end-users across organization.

-Perform functional process analysis to ensure site processes reflect workflows required by Lawson, and work with other functional teams, i.e. A/P technology team, to modify and document processes to form standard operating processes and documentation practice.

-Acts in an independent manner with minimal supervision, while maintaining high quality standards

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Skills and Requirements

-4+ years of experience in a technology support related role

-Must have experience supporting supply chain management systems (SCM)

-Proficient in Lawson, Oracle, Workday or another similar ERP system

-Proficient in a variety of data analysis programs including Microsoft Access and Excel Ability to work successfully in a matrix environment

-Experience manipulating large data sets and, an appreciation of data integrity issues

-Demonstrated team leadership and facilitation skills. Must be an independent worker with strong critical thinking skills.

-Strong background in reporting along with enterprise reporting business experience

-Must be ok with working 8-5pm PST -Willing to travel 50-75% during ERP implementation time frame

-Bachelors Degree

-Workday or Lawson experience

-SQL experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

• Competitive compensation with bonuses
• Great health benefits
• Paid time off
• Paid company holidays
• Strong company match to 401(k) contributions
• Tuition reimbursement program
• Paid parental leave

• Prioritize and manage incoming incidents, requests, problems, and tasks, providing realistic timelines to requestors
• Analyze, monitor, and resolve incidents, requests, problems, and tasks
• Escalate issues to appropriate global groups or external vendors/customers as needed
• Document all steps and resolutions in the ServiceNow ticketing system
• Follow up with requestors to confirm resolution
• Adhere to all standard operating procedures and policies
• Create and update documentation for IT procedures, incidents, and requests
• Maintain ongoing communication and follow-up with end users and IT team members on managed tickets
• Perform root cause analysis to prevent future issues
• Install system images on laptops and desktops
• Ensure thorough documentation of assets and tickets
• Coordinate and manage IT projects as assigned by your manager

• Collaborate globally to establish standards and complete projects

• Identify and implement improvements in IT-related areas to enhance business efficiency
• Prepare site notices, user guides, and training materials following communication standards

• Work with IT and company finance to maintain budgets and purchasing processes

• Provide support to remote locations as assigned

• Occasional overnight travel up to 5-10%
• Travel for project work on a volunteer basis
• Participate in in-person IT support meetings with the North American team (up to 2 times per year for 2-4 days)

• Office 365 administration
• Customer Service

• Ability to work under stress & urgency
• Self-organized mindset
• Good communication & empathy towards users
• Team spirit and good multicultural interpersonal skills
• Self-reliance, adaptability, and availability

• Associate's degree or 2+ years of relevant work experience, or an equivalent combination of education and experience
• Experience with ServiceNow or other ticketing systems is a plus
• Active Directory experience is a plus
• Office 365 administration experience is required
• PC imaging experience is a plus
• Experience with Intune or mobile device management is a plus
• Experience supporting users remotely with mobile devices, PCs, and printers is a plus

• You will primarily support your main location (80%+ of the time) and occasionally visit other companies in the Phoenix area that may lack dedicated IT support. You will also cover additional locations during the IT support person's PTO. Flexibility to assist where needed as part of a global IT team is essential.

• Austin Companies
• Brewer Companies - Primary location, Phoenix, AZ
• DSI
• Erickson Companies
• Focus Companies